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Business Profile

Discount Stores

Walmart Supercenter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Discount Stores.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Walmart to return four tins I purchased, they refused to accept three of the tins. So I asked for a supervisor, The supervisor told me there was nothing they could do and refused to accept the tins back. I called the 800 number and spoke to ******** and she transferred me after telling me she couldnt help me, I spoke to another person and they told me they couldnt help me, then I was transferred to ******, who told me she was the Regional Manager and she told me I have to return the items to the store, I told her they refused to accept the items. She told me I have to find a ***** and return the items. I dont have transportation to get to these places. Why couldnt they pick up the items and give me my money since they refused to accept them in the store. I cant believe a Regional Manger refused to accept responsibility for poor customer service and send someone to pick up the items, since I went to the store once. I want my money back.

  • Initial Complaint

    Date:08/23/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom this may concern:On Sunday 08/21/2022 before 7pm I place an order to Walmart.com. This order was to be delivered from the location at ********************. I had no issues placing the order. I chose for my groceries to be delivered 08/22/2022 4-5pm cst. On 08/22/2022 4:40pm I received a text stating my ordered is delayed. That I would get an alert as soon as the driver was on the way. So I wait until after 6pm. I go through the app and start a chat to get resolution. I spend at least 45 mins trying to speak to someone. The chats kept getting closed, a few people hung up the phone. I finally get a guy who tells me that the driver cancelled. They were going to get a new driver. That I should wait 30 mins and call back. I wait until around 9pm. Went through the same previous process to try and get someone on the phone. I get someone on the phone who called the store and said the same thing. Only this time, I see received a text at 9:40pm stating they had to make some changes to my order. I was still told my order would be delivered. For me to go through a whole process again to speak to someone. For them to tell me my order would be delivered in the morning. I stated I work. I would not be home. It needed to come during my allotted time. The guy started he would put a note for the store to deliver during my allotted time of 4-5pm cst. I look on the app 08/23/2022. My orders are delayed and still saying delivery 08/22/2022 4-5pm cst. I called today 08/23/2022 spoke with **** 10:39am cst. **** called me through a request from chat on Walmart app. I requested a manager. **** stated, I cannot get you to a manager without telling them the reason. I advised **** that I was not comfortable speaking to her, as I had done so with other reps previously with no response. **** became rude, combatant, refused the Manager, and hung up. So, I go on Walmart.com finds ***********. I called and spoke to *******. She stated she would have the manager call me back in 2-3 ho

Walmart Supercenter is NOT a BBB Accredited Business.

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