Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid **** Zamora at Zamora & Sons LLC $7,200 as a 50% deposit to do a concrete job on my property per our contractual agreement.**** Zamora cashed my checks and disappeared I have not heard from **** Zamora in 3 months I have filed a police report and submitted these transactions as fraud with my bank. Company Name: Zamora & Sons LLC Contact Name: **** Zamora Company phone# ***************** Company email: ***************************************

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recommended Zamora and sons from their neighbors which is a co worker. Called with no answer so left a message and got a call right back (screening calls). Agreed to meet and look at the job, agreed on a price, contract made up (and fixed several times) for the job, signed and time frame agreed. I was asked for a deposit to lock in date which I paid. They asked for 1/2 when the job was going to start. They came out and dropped off a tractor and got the 1/2 down. Then the no shows began, the days they did show up would only be 2-3 hours then gone. Always an excuse. **** told me it would take 3 days once started. After 3 days the dirt wasnt even removed. Issue after issue, me asking them questions with excuse time and again. I asked for them to show up and get the project prepped for concrete to which they did. I noticed several items that were not correct, footings incorrect size and materials, pad incorrect size, not the correct amount of base agreed in the contract, re bar layed incorrectly. To which I was told all would be fixed before pouring. Days later concrete trucks show up and they start pouring without fixing any issues. They planned to pour a portion of the pad but the concrete set up and they couldnt get it smoothed so they just dumped the rest of the concrete in the yard. Told me they would come back and break some of it out and re do it but they were always way to busy. **** told me if I was unhappy call their insurance. Spoke to that company for a month and nothing was covered. **** told me he could come back and work on it in a month. I had companies come out to see if the concrete could be saved and all 4 companies said its the worst looking new concrete they have ever seen and had to be removed. After talking with Zamora trying to get a resolution we could not find a common ground so they offered a 1/6 refund. It cost me more to have it torn out. They will not stand behind their work or their word. Complete scam.

• Initial Complaint

  Date:09/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 14, ***************************************** to do a concrete patio. They never showed. They read he filed again. Never showed. I am looking for my deposit of $420 back from them.

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed a deposit with the business for a concrete patio to be done last July. We decided not to have new patio done. We requested a refund and have been getting the "run around" from the company and have been ignored regarding our questions about when we will receive the refund.

• Initial Complaint

  Date:01/02/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with Zamora and Sons in October of 2022 to have them put in new sidewalks at my home. I paid $600 up front and was to pay the remaining balance of $500 when the job was finished. I tried getting them to start the job on 3 different occasions and they would never show up. I finally told them I would find someone else and demanded my $600 refund back. **************** was the person I talked to initially. He said he would refund my $600. I have yet to receive my refund after countless texts and attempted phone calls. No reply on his part.

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Zamora & Sons, LLC. to do our driveway ribbons in concrete, we signed the contract in July, 2022. In July, we paid via zelle for $200 to hold the date. **** kept delaying and delaying for months and months so I asked for a refund and it's been one month with no refund. He stopped responding to texts. I reached out plenty of times to get an answer on when I would get a refund with no response. I saw him post on ******** so I responded asking him to call me. He took down the post immediately and he texted me asking for how I paid him and he still never paid me. We just want our deposit back.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Zamora & Sons, LLC. to do our driveway in concrete, singed the invoice in August, 2022. They gave us a price well below a few other quotes to earn our business and told us it would start the 1st week of October, 2022. We gave them a check for $300 to hold the date in August. Then they took too long to get permits, turns out they were going to try and get away without submitting for them. They asked for $1000 to cover the permit. I gave it over in good faith which is now $1300 total I have paid Zamora & Sons, LLC. They delayed over 2 weeks so we cancelled and it's been 10 days with no refund. I used Zelle for the $1000 and he stopped responding to texts. I warned I would reach out to the BBB and contact my Lawyer if it wasn't returned and absolutely no response and they are posting all over social media the other jobs they're doing. We just want our hard earned money back. Simple. We never paid for material or services and I have a text telling full refund for cancelling due to delays, but never saw the refund.

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on July 17 **** contacted me he said he could do the work in a week or so but he never did, he never came at all. He asked or for **** down payment through Zelle Case app, #JPM999e37ilq July 17th 2022. i signed a contract with him balance of **** after he completed the work but he never did the work it all. I taxed him and called him and i can not get my money. promises and more promise to return my money i was born Feb.11 **** and the money was a gift..my family and boyfriend helped me to get a Patio, it was a dream come true. it now September *****

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 5/21/2022 we entered (Zamora & Sons LLC and me) into contract for replacement of the driveway. Subtotal for the work was $8000.I paid deposit of $4000 on 05/25/2022.Work was scheduled to start on 06/06/2022 depending on weather. After that day started game of cat and mouse, we are coming this day, then another day etc. Finally, on 06/21/2022 concrete was poured on half of the driveway. Another ten days past they started finishing and pouring concrete on the second half of the driveway. Younger Mr. ********************** texted me that they will take of $500 from the final bill because they were late with the job. Right away we noticed that two steps they replaced by the house side door were finished very poorly and they are uneven, and concrete was peeling on the side of stairs. On the front of the same it was puddle of water after rain that day and concrete was very uneven on that spot.I told Mr. ********************** and his son that this must be fixed, and they promised this will be done next day when they come to cut the driveway lines. Concrete on second part of the driveway is peeling on many places.I told them that I will pay them rest after job is completed, but in that point older Mr. ********************** started to be very aggravated and very aggressive requesting to pay him same day. I told him that I can give him another $2000, but he insisted on $2500. I was very surprised with their behavior and aggressiveness, so I made new check of $2500 just to easy up situation and come them down. I was even thinking to call Police, but I decided not to.After that day, I never heard from them. When I try to contact them an any way, there is no answer.All I asked from them is to fix mistakes, but this never happened.I am contacting BBB so this cannot happen to the any other person and household because this cost lots of money and this company should be somehow punished for their unprofessionalism.Also, I am requesting for money back because job must be done all over again.Thank you1 Sincerely

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Zamora & Sons to get a quote on a sidewalk via ******** messenger. **** contacted me with the quote. On August 3rd, I asked him when they could do the job if I were to accept. He stated that he was pretty busy but could fit my job in over the weekend- tearing out the sidewalk Saturday and pouring on Monday. I confirmed that he could start the job this weekend and after he said yes, I told him I would like him to proceed. He said he would send me a contract via email and he wanted 1/2 down before he started the job and wanted to know how I would be paying that. I paid via Zelle. That Saturday came and went without anyone coming to do the job. I contacted him again and he said he was sorry and he would definitely be out to start that Monday. Monday came and went and he had not come out. He then said he would be able to start the following weekend 8/13, That weekend came and went and he had not come out. I contacted him on the 16th and he said he had forgot me but he would come out that day . I asked what time, he said after 4:30. That day came and went and he had not come out. I told him I would like a refund of my deposit and I wanted to cancel the job. He agreed to this on 8/18 but said he would pay me this weekend, August *****st. This weekend came and went and nothing from ****. I asked him on Sunday the 21st if he had forgot he said he would return my deposit. He said I have not forgot...but he did not pay. I just want this company to return my deposit which is $700 as he said he would, preferably via Zelle same way as I paid him.