Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 5/21/2022 we entered (Zamora & Sons LLC and me) into contract for replacement of the driveway. Subtotal for the work was $8000.I paid deposit of $4000 on 05/25/2022.Work was scheduled to start on 06/06/2022 depending on weather. After that day started game of cat and mouse, we are coming this day, then another day etc. Finally, on 06/21/2022 concrete was poured on half of the driveway. Another ten days past they started finishing and pouring concrete on the second half of the driveway. Younger Mr. ********************** texted me that they will take of $500 from the final bill because they were late with the job. Right away we noticed that two steps they replaced by the house side door were finished very poorly and they are uneven, and concrete was peeling on the side of stairs. On the front of the same it was puddle of water after rain that day and concrete was very uneven on that spot.I told Mr. ********************** and his son that this must be fixed, and they promised this will be done next day when they come to cut the driveway lines. Concrete on second part of the driveway is peeling on many places.I told them that I will pay them rest after job is completed, but in that point older Mr. ********************** started to be very aggravated and very aggressive requesting to pay him same day. I told him that I can give him another $2000, but he insisted on $2500. I was very surprised with their behavior and aggressiveness, so I made new check of $2500 just to easy up situation and come them down. I was even thinking to call Police, but I decided not to.After that day, I never heard from them. When I try to contact them an any way, there is no answer.All I asked from them is to fix mistakes, but this never happened.I am contacting BBB so this cannot happen to the any other person and household because this cost lots of money and this company should be somehow punished for their unprofessionalism.Also, I am requesting for money back because job must be done all over again.Thank you1 Sincerely

  Business Response

  Date: 08/18/2022

  Hello! This is **** with zamora & Sons LLC. I am not giving ****** a refund , he still owes me money. He can keep that as a refund.

  #******** complaint number

  Customer Answer

  Date: 08/19/2022

   
  Complaint: 17664598
  
  I am rejecting this response because:
  Existing job wasnt done properly and according to the contract.Most of the driveway has to be redone especially stairs and around the same. Estimates I had in last couple of weeks for fixing it are between $4000-$5000.This is why I am asking for full refund, not to mention big inconvenience for me and my family. We feel outrageous and robbed for the money we work very hard.

  Sincerely,
  
  *******************************