Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 36 months contract for ELD service on March 1, 2019, I rapidly had to switch to a different company due to associate business rules.So I've been paying the service without using it due to contract.My contract ended last year but I just recently called to cancel they said my contract was auto renewed and I had to keep paying I thought if you signed a 36 months contract and its been 48 months why do I have to pay another 12 months

  Business Response

  Date: 02/26/2025

  Thank you for contacting us. After reviewing your account and confirmed its cancellation. The customer agreed to and paid the buyout amount offered, closing the account in accordance with the terms and conditions of their agreement.

  
  

• Initial Complaint

  Date:03/02/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in March of 2022 Verizon connect contacted us about upgrading our systems as they are all 3G and that is obsolete beginning in June. So I signed the contract to get the new equipment installed in the vehicles. They only sent 2 of the 5 units needed for our vehicles. We didn't get the other units until the end of May with a June 3rd install date. The units never worked correctly in most of the vehicles. They said they were shipping out new units as they couldn't figure it out and they would be here within a week. It took 3 weeks and by then we were out of time with compliance and filling out paper records which the state doesn't want us doing. So when they finally get here and the appointment for the reinstall comes about the guy who was supposed to come went home early and decided to not contact us and let us know. At this point we are just done and since the contract wasn't fulfilled on their part we chose to cancel it. Well they said we cannot cancel it without paying them a bunch of money for early termination as we agreed to a contract but they didn't get things up and going within the time the contract stated which was 90 days. It was just outside of the 90 days when all this finally got to the boiling point of not going to deal with them anymore as each department doesn't know what the other one is doing. They are saying we owe them money on the OLD contract with the 3G equipment because I never cancelled that contract BUT that contract was replaced with the new one and that is the one that I cancelled. I had to send them a copy of their own contract because they didn't have it in our file. This is a huge issue as they have not fulfilled anything that they said they would and we had to get someone else to come in and put to devises in the truck and pay them for the service because we cannot go against the state no one has asked what went wrong they only want money.

  Business Response

  Date: 03/06/2023

  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 19525259
  
  I am rejecting this response because:
  I didnt get that email like I said Their response was none that should have closed the case as it doesnt give any resolution at all is what I was saying.. if I dont get an email how on earth can I respond to it. Follow up should have happened as their response was nothing helpful at all.
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company, ************************************* has a in vehicle camera and gps account with Verizon Connect. All was well until there was epic failure with the invoice team as to where over $6,000 was withdrawn from account at once. After there were noticeable vehicles added or removed from my business account (some vehicles not even being mine) the account was turned off. I have been told by two other employees that someone else would be handling it with no results. Every time, that said individual disappears and communication is at a complete stand still. No one knows to apparently, no finds have ever been put back in my account and no reactivations can ever be made. I truly believe this company is scamming businesses abroad.

  Business Response

  Date: 02/26/2025

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.

  
  

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verizon tried selling me a GPS systems for my trucks of my business. They said they didnt have equipment never received the equipment but they have been Billing me for like five months now and my bill is outrageous at this point cant get nobody to credit my bill properly I am in between paying past due amount just to try to keep my phone on my bill technically should be under $300 a month and Im paying over $600 due to the fact I dont want my phone to shut off no one will answer me or get a resolution on this matter I feel like I am being Taken for my money

  Business Response

  Date: 02/26/2025

  Thank you for contacting us. Upon review, we identified a discrepancy in your account where you were incorrectly charged. A credit for the inaccurate charges will be applied to your account. We will notify you of the credit amount and when to expect it to be processed.

  
  

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the notice that was sent to Verizon. Verizon Connect - Account Number ************************* Cases Created : ******** & ******** *************************************************************** (Assigned ************************************************************************** (Customer Success Manager) ************************************************************* (Supervisor Customer Success) ************************************************************ (Senior Solutions Consultant) ************************************************************* ****************************************************** Dear Verizon Connect,I am writing to you about our account in which we have made multiple attempts for your application support ************* and emails), due to its inaccuracy of logging the correct miles and other incompatibility issues of the product within the system we use, Service Titan. We have received very little to no progressive resolution support from your team. Due to our team not able to use your product and function on its inaccuracy, to include the lack of support from Verizon Connect, we will be filing a BBB complaint and a complaint with the ***** Attorney General, unless Verizon Connect agrees to release us from our account contract, with no early termination fees. If the termination fees are not waived, we will pay the balance due, but will pursue legal action to settle our account closure._____________________________________________________________________We have been attempting for several months via email and phone to get assistance with our accounts that were not working or reporting correctly. Multiple levels of people in our office attempted with no response from Verizon. ****** sent this after a call with a rep: ************************************************************* said on the call they reviewed our complaints and she too is not getting a response after two attempts from the complaint supervisor. ******* even stated that even she could not get a response from a supervisor for the escalation. We had to get another area of Verizon (wireless side) to reach out to get any response at all.

  Business Response

  Date: 02/27/2023

  
  Thanks for the email!
  We've received your case # ******** .
  We will be in touch shortly.
  
  Thanks again,
  VerizonConnect Support

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19493647
  
  I am rejecting this response because:  it is an automated response.  Not an actual response. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is illegally charging for service that does not exist. After many conversations with other transportation companies having the same issue this company seems to be doing the same thing to them. I've cancelled service and they sent me to collections for service after the cancellation that I no longer had. FRAUD!I would like my bill to be adjusted and to reflect a 0 balance. I've asked several times to come and get your tracking devices. please come pick them up.

  Business Response

  Date: 02/26/2025

  Thank you for contacting us. After reviewing your account, we confirmed that the your account has been closed and balance is cleared. A credit balance remains on your account. To request a refund, please contact our ****************************** at ************.

  
  

• Initial Complaint

  Date:02/22/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this product for my business to protect my parts trailer and was told by the rep after i told him what i was looking for and he assured me that this was the device i needed. after using it for a few months and we had an incident I realized it was not working like it was told to me from the rep. ** that point I tried to get InTouch with their tech support and that was when I found out that this device was not going to work like I was told it would. For the past 6 months I've been trying to get it canceled. Now Verizon is telling me that. I would need to pay a cancelation fee of $1500 dollars. I can't see paying this fee since the they sold me equipment that does not work like they sold it to me. Furthermore, I was told by the rep that there was no contract this was a month-to-month device. Now ********************** has told me that I signed a contract for three years. I just don't have any knowledge of this contract. If had known this, I would have not done it not knowing if the device worked.

  Business Response

  Date: 02/26/2025

  Thank you for contacting us. After reviewing your account, we confirmed that the your account has been closed and balance is cleared.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a customer with ******************************************* since 2016. We use their devices on our company fleet and equipment. We have not had any issues with them until the MANDATORY migration in 2021. Since then the devices stopped reporting on a portion of our vehicles, another few were reporting in the wrong areas, leaving only 2 working devices. We were advised that by "upgrading" our equipment to be compatible with the new 4/5G network that the problems would be resolved. We waited 4 months for this company to get someone out to replace the units on our vehicles and equipment, at which point we were advised that we were mailed the wrong wiring harnesses for half our equipment so only 8 out of 15 devices could be installed.I reached out to the company again and was advised that we would receive the correct parts and once we receive them we can send back the wrong ones. The parts never came.At this point we were over 6 months into this back and forth with them with no resolve, so we decided to cancel the contract and just pay it off. We were told someone would be sent out to collect the devices and the contract would be cancelled, none of which happened. All of this took place while they were still charging us the same monthly fee as though everything was in working order. Here we are a year and a half and dozens of phone calls and emails later, and they are trying to hold us responsible for paying all the monthly back pay payments that the devices and services were not working or being used. I am still waiting for a call from the "higher **** to get this resolved. Nobody seems to know the right person to talk to. The people I have spoke to have no clue what to do to fix or resolve the problem and the people that can help me choose not to return my calls or emails. My next step will be legal action, but I am hoping that this can be resolved before I have no choice but to go that route. A year and a half later.....come on.

  Business Response

  Date: 02/26/2025

  After reviewing the account, we found it was credited and adjusted to reflect a previously offered discounted buyout. The account is now closed with a valid outstanding balance. Payment of this amount will fully resolve and close the customers account.

  
  

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on 4/7/21 we tried to cancel our vehicle tracking subscription since it never worked within the vehicle anyways, but was told that if we cancel the subscription, it would cancel the whole contract and the term would be up for the contract on November 11, 2022, and we could cancel then. Otherwise, we would be charged a bio fee which would be around $420. We decided to wait until our contract was about to term before making another request. On November 2, 2022, I emailed and called Verizon Connect requesting to cancel our Vehicle Tracking Subscription. I was told someone would get back to me within 48 hours and no one ever did. I finally spoke to a *************************** a few days later and she stated the request to not renew our contract was in fact submitted and she was even requesting a credit for us since the subscription never worked within the vehicle anyway. On December 2, 2022, we received notice that Verizon Connect was scheduled to charge our company credit card on December 16, 2022, for the monthly subscription payment. I emailed *************************** that this subscription was cancelled and we are still being charged. I never heard back from her. On December 6, 2022, I attempted to contact Verizon Connect via phone (assigned Case numbers ******** & *********) and was jumbled around from person to person, department to department and the end result was left on hold for over an hour, so I finally hung up. On December 9, 2022, *************************** finally reached out to discuss this matter and requested I send all emails to her that I sent to *************************** for review, which I did. She stated she would get back to me later in the day or Monday (December 12). I never heard from her. On December 13, 2022, I followed up with an email to *************************** asking for a response and status on our case. She responded that our request we submitted on November 2, 2022, did not meet the 60-day deadline in order to stop the contract from being automatically renewed and in order to proceed with cancellation, she had requested an Early Termination fee from us in the amount of $44 other than $769.58. We told her fine, we will pay the $44. We believe we wasted enough time on this. On December 16, 2022, our credit card was charged another $23.54. On December 19 and 20, 2022 I emailed *************************** that our credit card was charged again and to contact us. We have not received a response as of today (December 21, 2022).

  Business Response

  Date: 02/21/2023

  Please see attachment

  Business Response

  Date: 02/26/2025

  After reviewing the account, we found it was credited and adjusted to reflect a previously offered discounted buyout. The account is now closed with a valid outstanding balance. Payment of this amount will fully resolve and close the customers account.

  
  

• Initial Complaint

  Date:02/17/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up for the service and they never finished our installation. We tried to cancel immediately but they said that since we signed the contract that we had to do our 3 years or pay the full amount. We have never used the service once. WE waited for our three years to be able to cancel sending multiple requests to cancel. We are now past our three year and are being told that we have to pay an additional $8600 to cancel our service because they extended our service another 3 years. We have sent them our confirmation emails that show that we tried to cancel and they are saying that they don't have them in their system. We are now involving *********** and the ** attorney General as this is not a business that anyone should have to deal with. And after looking at all the bbb reviews I can't believe this business is even able to operate under verizon as a whole. Because they back this company we are going out to cancel our verizon services today and going over to ****