Complaints

This profile includes complaints for Gallagher's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gallagher

  2850 Golf Road Rolling Meadows, IL 60008-4050

  
• 

  Arthur J.Gallagher & Co.

  500 Victory Rd Quincy, MA 02171

  
• 

  Arthur J.Gallagher & Co.

  1685 Congress St Portland, ME 04102

  
• 

  Arthur J.Gallagher & Co.

  500 Edgewater Dr Wakefield, MA 01880

  
• 

  Arthur J. Gallagher Risk Management Services, LLC

  111 Washington St Quincy, MA 02169

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 7/2/2024 a company truck insured by Gallagher Bassett struck my vehicle. For over two months now I've been reaching out to the case manager + the supervisors and have received virtually ZERO response despite MULTIPLE promises to return phone calls. Additionally I've been in contact with the corporate team from Enterprise car rental who also has had little to NO COMMUNICATION from ***************************** of Gallagher Bassett either. On two separate occasions Gallagher has approved a rental car only to revoke payment to Enterprises a couple weeks later. Everything about Gallagher's business is disgraceful & I can't even believe they're still in business. The case manager has made multiple different excuses as to why they're denying the claim, only to have yet another reason the next time my lawyer or I reach out. Somebody above ***************************** needs to step in and figure out whats going on since hes clearly incapable of doing his job or even taking the time to return a phone call. After looking at previous reviews and complaints filed with the BBB about this company, this appears to be standard operating procedure for this company. I'll also be forwarding this complaint to the AG's office in hopes that somebody takes action against this shady company and their shady business practice.

  

  Business Response

  Date: 09/10/2024

  Gallagher Bassett would like to thank **************** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. A review of the file shows that **************** is represented by counsel, and accordingly, our communications on this matter will be made with the attorneys involved in the case.  Gallagher Bassett recently spoke with **************** attorney on August 27, 2024 to reiterate that the rental was extended in error, as well as when the rental would be terminated.  Please contact your attorney with any questions. Thank you.

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a car wreck vs. a coyote August 12th, 2024. I was seen in an Emergency Room on August 13th, and had a CT scan done then, that showed a bulging disc, and was taken off work until August 15th. I followed up on August 19th with my PCP and he confirmed the bulging or herniated disc, and put me on work restrictions pending an MRI. My MRI is scheduled on September 12th, 2024. I have been in contact with Gallagher Bassett along with my retained attorney. We have emailed them all they need, and they have yet to start benefits. I have been out of work for almost 3 weeks, and yet again, no avail when contacting anyone. I would like to know when I am able to receive benefits, and if you could get them beginning for me this week.

  

  Business Response

  Date: 09/02/2024

  Gallagher Bassett would like to thank *************************** for bringing this matter to our attention.  We view feedback as a way to improve our processes.  Upon receiving this notification, Gallagher Bassett reviewed Williamss  file . The file does reflect that we received communication from ******* on August 27, 2024 and did advise him that we were working on this file but will have to work through his attorney. We have also reached out to ******** attorney as well as our client to obtain further documentation on the case. Our investigation into the claim is still progressing. Once we receive the full claim documentation from all parties, we will issue our findings to ******** attorney.   

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gallagher Bassett and all involved have been tremendously horrible through the entire process. They handle a mutual client of ours, The Success Learning Academy. My team has made over ******************************************** this claim from staff adjusters to supervisors. Two people specifically have been non responsive and neglected this claim, **** *** and *********************************. My company OnPoint Roofing and Renovations has been owed $66,625.32 since July 5th for work we completed on a damaged property from the recent storms. My company operated ethically and efficiently from the beginning of this entire project. After numerous requests and almost 60 days of payment delay, we are taking matter further. This complaint is regarding the 100% unethical handling and unlawful response time through every step of the back end portion on this claim.

  

  Business Response

  Date: 08/29/2024

  Gallagher Bassett would like to thank ****************** for bringing this matter to our attention.   We view feedback as an opportunity for us to improve our overall service.  On August 23, 2024 we received the required documentation needed to finalize this claim from ****************** through our Independent Adjuster.  The same day, we initiated our internal process to obtain authority to issue payment.   Authorization was granted on August 28, 2024 and the payment was issued to the insured for the withheld depreciation amount on August 29, 2024. The check should be received in 5 to 7 business days.  

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again I am struggling with this company. Although my attorneys office has called me, and notified me of a ***** in part for a medication, after an MDO review.. 6 weeks I have been waiting to pick up a medication and I was approved for a set amount with 3 refills. The pharmacist is repeatedly still getting a denial. Not only has the doctors office worked on this, but the pharmacist said this is like nothing he has ever seen. He was noticeably frustrated tonight. The prescription is written properly according to the decision, and my attorney notified me that this was approved. What more do you want from me? I need this for pain.

  

  Business Response

  Date: 08/21/2024

  Gallagher Bassett would like to thank ********************** for bringing this matter to our attention.  We view feedback as a way to improve our processes.  Please know, we have been able to resolve your issue.  Gallagher Bassett offers comprehensive medical management services and ensuring you have the proper care is our top priority. If you need assistance in seeking care or having medication filled, please let your attorney or the pharmacy know, and we would be happy to assist.

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was able to get my medication today, after a notification from my attorneys office. I am relieved to have relief from my pain. Thank you for the prompt response. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was injured at work when a vactor truck hose burst and hit me 3 times the third time sent me flying 30 feet. I have several contusions and severe trauma to my leg preventing me from moving without crutches. Gallagher basset said they sent out checks but I have yet to receive them and the adjuster has stopped answering my calls. I wish I could just wait for them to figure it out but I'm broke, I've been evicted, I can't afford food and the injury prevents me from driving for rideshare services so I am literally at the end of the rope I have no idea how I'm going to survive and they don't seem to care much because I didn't lose a limb. The accident was a month ago so I want to give them more time but it's not my fault I got hurt..

  

  Business Response

  Date: 08/22/2024

  Gallagher Bassett would like to thank ****************** for bringing this matter to our attention.   We view feedback as an opportunity for us to improve our overall service.   We apologize for any issues and inconvenience you may have encountered with your claim.   Upon review of the file, we have noted that the appropriate amount of benefits have been paid.   As through our phone call to ******************, we did confirm he has received the initial indemnity check on August 19, 2024.  If there is any further questions or concerns,we encourage you to reach out the supervisor on this claim, ****************.  Thank you.

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waste ********** truck snapped wires from telephone pole across the street. Wires snapped back hit the side of my house and broke a piece of siding. Working with *****************, ****** office. Keeps telling me hes investigating this happened a month ago. Sent fax with quote to repair, get the same answer still investigating. Not even asking for power washing for the scuff marks, just repair the one piece of siding. Terrible company to deal with.

  

  Business Response

  Date: 08/21/2024

  Gallagher Bassett would like to thank ******************** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Gallagher Bassett acknowledges Ms. ********* concerns.  On August 21, 2024, the assigned Gallagher Bassett Resolution Manager contacted ******************** and agreed to resolve her claim on a customer service basis. 

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gotten a big s**** lodged into my car at Menard&#**;s, I asked them if they could pay for the damages and provided me the info for this H32303235**303035**32H who handles their insurance. I have been trying to communicate with them, they did call back one time to leave a message since I was not home, but they don&#**;t pick up or call back. I have more than one number and the same thing happens on the other number. I was supposed to talk to a ***** at number ********** One of the people who left a message was *************************** at ********** Claim number: ************

  

  Business Response

  Date: 08/18/2024

  Gallagher Bassett administers claims on behalf of Menards. We would like to thank you for bringing this matter to our attention. We acknowledge receipt of Mr. ****** concerns and apologize for any delay during the process of this matter. We are happy to report that this has been amicably resolved. We always strive for service excellence and value your feedback as an opportunity to improve our services.In this case are happy that we were able to come to a mutually agreeable outcome with Mr. ******

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have theft and lost issue from **************************** during my stay 4th march to 16th march.And the hotel transfered the case to their 3rd party management company called Gallagher Basset on 23th March.Ever since I filed my case report the them, they never responded to me almost 2 months. I ask for prompt reply and resolving my case as soon as possible.

  

  Business Response

  Date: 08/22/2024

  Gallagher Bassett would like to thank ********** for bringing this matter to our attention. We view feedback as an opportunity for us to improve our overall service.  Our representative has reached out to ********* via email to communicate our offer to resolve this matter and we have answered some questions she had about next steps.  We anticipate that this claim will be resolved within the next week.  

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

   

  Thank you so much,

  the preventative of this case from gallagher basset had been ignoring me for last 5 months.

  Without BBB, I wouldn't be able to get to contact GB ever.

  I had used all methods to reach out to them but all the ways to get to contact them didn't work.

  Thank you so much!!

  I just received the settlement release and I still have to proceed on some works but if there is any problem, I will ask BBB again.

  You're so great and I lost my courage to trip to *** ever again(especially it was a business trip)

  But you guys gave me a hope again.

  Thank you again.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/25/23 My vehicle was parked in front of my home. A Construction company broke a pipe which caused my entire street to flood. My vehicle, as well as other vehicles in my neighbor were flood. My car was a total loss. On October ******* I submitted a claim to the insurance company. On 10/24/23 I requested a claim acknowledgment letter the claim Rep *********************** stated, Im not sure what you are looking for. I found that statement odd every company sends out notices once a claim is filled. NJ requires carriers to issue a written notice of claim acknowledgment within 10 days of receiving the claim. I am requesting compensation for the money I lost due to the flood. Total amount requested is $16,467.24. Once she received my email, she asked, that I Forward documentation regarding the amounts you are requesting in interest and proof of your down payment for consideration. I then receive an email stating that I would only be compensated for the lojack and nothing else. She then gave the following statement She stated, Your deposit in the amount of $4,800.00 was applied to the cost of the vehicle and therefore, included in the settlement you reached with *****. I found that statement to be untrue ACV considers depreciation, ACV wont factor in any deposit made on the vehicle. I asked about filing an appeal and was advised there is no appeal process. I am filing this complaint as I feel my claim was not handled properly. *************************************************** was dismissive and non-compliant with state laws. The insurance companys refusal to provide an appeal process contradicts New Jersey law (NJSA 17:29E-9), which mandates that every insurer writing property and casualty, or life insurance must have an internal appeals procedure for the review of disputed claims. I respectfully request the BBB intervention to ensure that my rights as a consumer are upheld and that the insurance company adheres to the states legal requirements.

  

  Business Response

  Date: 08/20/2024

  Gallagher Bassett would like to thank ************** for bringing this matter to our attention. We view feedback as an opportunity for us to improve our overall service.  Gallagher Bassett acknowledges Mr. ****** concerns regarding the previous liability determination. We apologize for any inconvenience caused and appreciate your patience. We value your feedback and want to assure you that we are committed to providing excellent customer service. ******************************************** Resolution Manager, ****************** sent a release of claims to ************** on August 19, 2024, as well as reviewed the Subrogation Demand from GEICO and has made an offer to GEICO to resolve.   

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22147216
  
  I am rejecting this response because: I am not satisfied with the settlement offer. Out of the $16,000 in damages they only want to reimburse me for $1090. which is unacceptable.  I want to appeal the settle offer and was advised that they do not have an appeal process. Does the carrier have an appeal department? I've provided proof of all of my expenses. and would like to be reimbursed. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/27/2024

  Gallagher Bassett would like to thank ************** for discussing this matter on August 26, 2024 with our Assistant Branch Manager.Per the discussion, you advised that at this time you are only looking for the LoJack security system cost and the *** amount, which GEICO has denied. As discussed, we have agreed to pay the LoJack system cost. However, as explained the *** amount is due to the amount owed on the vehicle, which is more than the actual current cash value of the vehicle. The *** amount is not covered under the policy. We understand and are informed that you obtained *** insurance through the dealership. You may want to discuss the *** amount with the *** carrier. We continue to work with GEICO to resolve the subrogation claim presented.  

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22147216
  
  I am rejecting this response because: I am out Thousands of dollars, and you want to offer me $1050.00. I want to file a legal appeal; How do i do that? As outlined in ********** law (NJSA 17:29E-9). The insurance companys refusal to provide an appeal process contradicts New Jersey law (NJSA 17:29E-9), which mandates that every insurer writing property and casualty or life insurance must have an internal appeals procedure for the review of disputed claims. I am not happy and feel that you have acted in bad faith. A bad faith insurance claim occurs when:
  An insurer does not behave fairly or appropriately in processing a claim. 
  The insurance company acts intentionally or uses unlawful tactics during settlement negotiations. 
  The insurer fails to investigate a claim quickly or thoroughly.
  The insurer unreasonably delays a payout or denies benefits to deserving claimants.

  You have done each action listed above.  I have filed a complaint with the department of banking and insurance because this is unacceptable. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/21/2024 an ***** semi struck the electrical pole between my house and my neighbors, ripping the electrical connections out of our houses. I was put in touch with *****, provided photos, and was routed to Gallagher Basset for resolution. While my neighbor was paid, I still have not been. The same electrician performed the work for both houses, and I am having issues in getting an answer on why I have not received the check so I can pay the electrician. I have sent dozens of emails, and tried calling several times. The latest email with Gallagher Basset resolution manager *********************** on 7/25 stated that the payment would be issued right away. I have yet to receive payment, or any response to follow up emails since that 7/25 email. I am just trying to get the electrician paid for work performed nearly 4 months ago.

  

  Business Response

  Date: 08/16/2024

  Gallagher Bassett would like to thank you for bringing this matter to our attention. We view feedback as an opportunity for us to improve our overall service. We acknowledge your customer service concern regarding delay of claim payment. We apologize for the delay in issuing the payment, but can confirm the check for the claim resolution was issued on August 9, 2024. We are confident your customer service concerns were addressed upon the recent communication you received from the Resolution Manager handling your claim. Thank you for the feedback.