Complaints
This profile includes complaints for Wintrust Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I began doing business with this **mpany Feb 2, 2024 under the false pretense they would provide **verage to allow me to secure a **ntract for my small one man business with a local furniture store. They were referred to me by the furniture **mpany en**uraging me "we have done business with them and they know exactly the **verages you need in order to secure this opportunity". Long story short it never happened. They stole the first ******* on 2/2. They gave me the run around that all of the issues with the lack of **verage to secure the **ntract was my fault, and I needed to pay another **mpany ****** on 2/12 in order for things to go through and allow me to move forward with the furniture store. 3/15 They drafted ****** from my bank acct. 4/12 They drafted ****** from my bank ac**unt. On 4/26 I became frustrated with the process, I still didn't have the **verage needed and never started working with the furniture store so I reached out again this time via email for the 2nd attempt instead of phone to start a paper trail since I started to notice the lies by phone, they never knew I didn't have the sufficient **verage, and they never knew I wanted to cancel if they **uld not give me the **verage needed to do what I was referred to them to do. Although I have proof of the email I sent on 3/8 to Superior explaining the discrepancies and intent to cancel as well as a letter on 3/1. Finally on 5/7 the auto draft payments stopped after my formal cancellation request. It is now 7/27 I have never secured the opportunity and all of my money have been taken under false pretense. To add insult to injury this **mpany **ntinues to bill me for insurance never received and a policy they never provided the adequate **verage to help me. FIF **ntracts with insurance **mpanies and the ** has to return the funds if I cancel. Pursue them not me! Especially if I have provided sufficient proof of my cancellation with the **mpany. The most recent statement was 7/15/24 for ******* due.
Business Response
Date: 08/13/2024
Please see attached response. Thanks.Initial Complaint
Date:06/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was defrauded by a person that added my credit card and debit card information to her digital wallet. The woman that runs the branch harrassed me for not filing the claim sooner and disconnected me from Wintrust.Business Response
Date: 07/02/2024
Please see our attached response. Thank you.Initial Complaint
Date:05/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have issued two checks and both checks were returned which destroyed my relationship with my bank.Business Response
Date: 05/21/2024
Hi ******,
Can you please tell us which bank branch you're a customer at? Once we receive that, we'll be able to look into this further. Thank you.
Initial Complaint
Date:04/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is regarding a VA Assumable loan. My mortgage is currently with Wintrust and my buyer is trying to take over my VA loan. *** made numerous phone calls, spoke to many associates, and have been provided inaccurate and confusing information and timelines. Ive been transferred to different departments, placed on hold, and no one can help or provide what I need. It would be helpful to have one point of contact and we cant even get that. Some employees say 4-6 months. Even 6-9 months. Others 90 days. How could it be possible to take this long to get an assumable mortgage approved? How does each employee say something different? Other banks have told us ***** days. We wish we were using those banks because it cant be possible to take 9 months for an assumable. Your bank is the absolute worst and we currently have no resolution. It got to the point where we have to make a complaint because we are getting no where. We put trust in your bank to assist us and we cant even get that. We have no accurate information and we have a buyer that is waiting on standby. Wed appreciate if someone can please contact us and help us through this as soon as possible to get this process started and finished in a timely manner.Business Response
Date: 05/09/2024
Please see attached resolution letter.Initial Complaint
Date:04/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good evening,Today I went to the *** today (4/5/2024) located in Hyde Park ******* to deposit my rent money to make payment.. I deposited $1,200 into the *** and quickly received an error message saying Technical problem has occurred.. I hurried into the bank to resolve the issue and was told to allow 7 business days. Unfortunately my rent is due today as I frantically explained to the banker who was absolutely rude to me and would not help resolve my issue.. I even showed the attached receipt. Please help me as tomorrow 4/6. A $100 late fee will be applied this is know fault of mine and apparently has happen before a sign should be placed on the *** STATING OUT OF ORDER. Please credit my account while you are investigating. So I can pay my rent, Also the banker told me I can no longer bank with Wintrust a trusting bank! Im very disappointed and NEED MY MONEY!Business Response
Date: 04/16/2024
Please see attached document for official response.Initial Complaint
Date:03/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/24/2023 my check was stolen and cashed at PLS checking at **********************************************************. I filed a police report for the theft of my check and stolen/false identification. and spoke with ************************ and area manager ****************. They all confirmed that it was cashed with a fake paper ID and was fraudulently cashed at **********************************************************. Management reported it to the loss prevention. They bank with ********** and they have not corresponded to my employers ********** and I have yet to receive a reissue check for my money from my stolen check that was cashed there. The managers reassured me that they would refund the money to my employers bank but its been months and they still have not refunded the stolen funds. *************** must refund the funds in order for my employer to reissue a check to me. Please help.Business Response
Date: 03/25/2024
Please see attached document for full response.Initial Complaint
Date:01/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed I had late payments from Wintrust Mortgage on my credit report. During these months I did not receive anything stating I was late. As you can see, majority of my payments have been on time so I am requesting the removal of these late payments from my account. I am trying to increase my score to purchase a home and would greatly appreciate if you guys can submit a request to the credit reporting agencies to remove the late payments.Business Response
Date: 02/06/2024
Please see attached document for response.Initial Complaint
Date:12/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Closed on my dads property in the wake of his death 12/7/2023. A payoff quote had been request days prior to ensure the mortgage was payed in full. The principal amount was ****** the payoff quote was for over ***** which was payed in full. They now have called today 12/18/2023 to demand another $****** not disclosed on the payoff quote. Wintrust Mortgage is claiming there were more fees. They are threatening to reject payment if the ****** isnt payed. There is money in escrow to cover but they have collected an additional $15000 on top of the principal. I insist this is wrong in error or greedy policys. The entire process has taken over a year and they have stalled delayed and blocked any chance of saving the home forcing me to sell in addition to adding fees at every turn. In action isnt a crime, however their policys should be investigated. It has cost me thousands. I now request I dont pay a ***** more and should be reimbursed for 50-60% of the fees levied against this mortgage. Thank you for your assistance. Happy to share more details of the entire process as we proceed.Business Response
Date: 01/02/2024
We have attached our response. Thank you.Business Response
Date: 01/02/2024
Hello,Please see the attached letter and enclosures for the complaint filed by ********************* and assigned with the above referenced BBB case number.Thank you*******************Member Relations Specialist Private LabelPO Box 619098******, ** 75261(E): ********************************************************Initial Complaint
Date:12/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company pigeon holes you into paying a $15 service fee for ACH transfers and $25 for a credit card payment , so you are charged no matter what just to pay your bill. Im spending a quarter of what I spend on a yearly policy in PROCESSING FEES! This should not be legal.Business Response
Date: 12/29/2023
Please see attached.Business Response
Date: 02/05/2024
Please see attached.Initial Complaint
Date:12/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Golden Way Trucking binds a new insurance policy for Physical Damage coverages. The policy was a "Month-to-month" reporting, which means each month we report the number of units insured and each month we pay the invoice for the insurance. Our agent, ****** ***************** got a "finance company" for this policy - *************** Funding. When our agent set up this policy, we got a package of documents to sign, including the finance agreement. Zurich- the insurance company NEVER received any funds from *************** Funding. Our agent, ******, received the funding from *************** Funding, and when the policy was canceled, our agent, ******, returned the remaining balance to *************** Funding. The last month we used the Physical Damage policy was OCTOBER 2022. The last Monthly payment that we made on the policy was OCTOBER 2022. *************** Funding sent us a final bill of $17,623.98. We asked *************** Funding for a detailed invoice - invoice breakdown, to understand what are the charges for. *************** Funding didn't provide such an invoice. First insurance funding sent our account to the collection and now demands $22,029.98. No one at collection, nor *************** Funding was able to explain what exactly are the charges for, as we paid the insurance monthly based on the usage, and we made all the payments. In December 2023 after multiple calls and emails with *************** Funding, I finally got a detailed invoice with charges descriptions. I found out that the invoice included $7,842.48 in Fees only and the $4,406 collection fees. These shouldn't be included in the final bill, because we have never received the requested detailed invoice until December 2023.Business Response
Date: 12/21/2023
We are in receipt of the complaint in relation to the above. We are currently investigating this matter, however, due to the holiday season, many of the individuals that I need to contact are not in the office. We would appreciate an extension to respond by or on January 11, 2023.Business Response
Date: 01/02/2024
Attached please find FIRST Insurance Fundings response to the above referenced Complaint.
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