Complaints

This profile includes complaints for Wintrust Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wintrust Financial Corporation

  9700 W Higgins Rd Ste 850 Rosemont, IL 60018-4738

  
• 

  Wintrust Mortgage

  3401 Tamiami Trl N Naples, FL 34103

  
• 

  Wintrust Banking Center - Cape Coral

  915 Cape Coral Pkwy E Cape Coral, FL 33904

  
• 

  First National Bank of Illinois

  3256 Ridge Rd Lansing, IL 60438

  
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  Buffalo Grove Bank & Trust

  200 N Buffalo Grove Rd Buffalo Grove, IL 60089

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally had a loan with Wintrust through ************************ 2022, they transferred that loan to a different branch, Wintrust Mortgage. This complaint is about Wintrust Mortgage. On April 21st, I attempted to make a $3000 payment inputting the routing and account information multiple times. Third time, it went through. A few days later, I saw they took the money from a completely DIFFERENT ACCOUNT FROM A DIFFERENT BANK. First fees from the bank they overdrafted was $70. I immediately wrote and called Wintrust Mortgage to straighten this out. I also attempted to get the $3000 in there from the correct bank AGAIN to cover. THIS time it went through. I made 3 payments. $3000, $2000 and $1400. They suspended the first 2 instead of applying them or returning them and applied the $1400. They have the funds suspended. They tried a second time to get funds out of the wrong bank overdrafting and return fees again another $70! They don't return my calls despite them saying so. They keep sending me automated letters saying they will look into it. I wanted to wire the payoff of the mortgage on April 28 but because of the glitch in their system this still is not done. Interest is accruing since April 21st & April 28th through May that is NOT RIGHT! Already have these tickets: 0006718349, 0006678292, 0006664791, **********. One of the phone representatives was extremely rude. She wouldn't allow me to express what I needed, automatically assumed and wouldn't allow me to speak...she kept saying I was talking over her instead of taking a moment to find out what my actual concern was. Been waiting for an executive manager to straighten this out. I want all interest removed back to April 21st (including May) and get the house paid off immediately! I also want them to admit to the glitches in their system and correct it. There were even glitches on the phone system...representative using my credentials locked her into SOMEONE ELSE'S ACCOUNT.

  

  Business Response

  Date: 05/30/2023

  Please see the attached file for our response. 

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 20046426
  
  I am rejecting this response because:  There was a glitch in the system on the 21st.  They said that the ******************** Account that I was trying to use to make the payment was in the system.  On my end, it definitely did not show up and I tried 3 times for it to go through...in the end it took it out of a different account but I didn't realize until later.  The account it took it out of was still showing up from a previous payment.  Later, when I tried yet again to rectify the situation, it finally did take the ******************** account and THEN it showed up in the system as it was not even an option until then.  And there is a glitch in the system even for the representatives who answer the phones.  In fact, one glitch happened WHILE I was on the phone with the representative.  Using MY credentials it put her into SOMEONE else's account.  It took her a while to be able to get out of that account.  It was not the first time it had happened to her.  You may have protocols, etc. but there is indeed a glitch because I experienced it myself.

  Second, I received my refund but I was shorted at least $84.78.  By the 28th of April, you indeed had MORE than ample funds for the pay off.  Yes, it was not certified but it would have been had people gotten back to me sooner to rectify but I was consistently put off.  As a courtesy you waved the "wired" transfer since the funds were already there but chose to make it official on May 1 which I do not understand why.  And since you chose May 1 as the pay off, then what else was I charged for?  $84.78 cannot be the interest because that would be extremely high interest for an overpayment since I didn't owe anything...before the 28th, I owed extremely minimal but by 28th you had an overpayment.

  I owed $9754.33+$222.00 recording fee=$9976.33 However, I had paid $10,400.  $10,400-$9976.33= ****** overpayment + Escrow.  
  Break down of those payments are:
  4/21 - ****,
  4/21 - ****,
  4/28 - 1400
  4/28 - 3000
  = 10,400
  Instead of $******, I received $338.89 + $1314 escrow.

  
  Sincerely,
  
  Mark & ***************************

  

  Business Response

  Date: 06/08/2023

  We've attached our letter, along with supporting documents in a zip file. Thank you. 

  Customer Answer

  Date: 06/09/2023

   
  Complaint: 20046426
  
  I am rejecting this response because: $9754.33+$222.00 recording fee=$9976.33 However, I had paid $10,400 by April 28th....I understand it wasn't wired....but it was there and as a courtesy you guys chose to accept it.  $10,400-$9976.33= ****** overpayment.
  Break down of those payments are:
  4/21 - ****,
  4/21 - ****,
  4/28 - 1400
  4/28 - 3000
  = 10,400

  $******

  Monthly Payment 04/01/2023 $1,405.34 $1,039.30 $31.48 $334.56 $0.00 $12,952.07
  Additional Principal 04/01/2023 $594.66 $594.66 $0.00 $0.00 $0.00 $12,357.41
  Additional Principal 04/05/2023 $103.08 $103.08 $0.00 $0.00 $0.00 $12,254.33
  Additional Principal 04/05/2023 $2,500.00 $2,500.00 $0.00 $0.00 $0.00 $9,754.33
  PAYMENT 4/21 - **** 7,754.33
  PAYMENT 4/21 - **** 3,754.33
  PAYMENT 4/28 ***** 2,354.33
  PAYMENT 4/28 ***** -645.67
  Recording Fee $222 -$****** credit
  $****** - 338.89(check received)=84.78
  You said that $45.83 being sent separate cover.
  
  Okay 84.78-45.83=38.95.  Where is that $38.95?  Where was it applied?

   

  

  Business Response

  Date: 06/23/2023

  Please see attached documents. 

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20046426
  
  I am rejecting this response because:

  You simply aren't explaining where the difference went.  I'm attaching photos of what Wintrust said my balance was after April 1 payment.  Also attaching photo of the payments that I made.  There are a few day differences between pictures due to what day I made the payments online vs when they cleared the bank.  I still see a difference of a $38.95 overpayment that has yet to be refunded.  If you could explain where that money was applied that makes sense, I would appreciate it.  This is what I have:

  After April 1 payment, I had a balance of $12,357.41.  Please see attached photo.  Also see attached photo of the payments that I made as follows:
  

  
  5/1/2023 nf checking 2000
  4/28/2023 nf savings 1400
  4/28/2023 nf savings 3000
  4/21/2023 nf checking 4000
  4/5/2023 nf checking 2500
  4/5/2023 nf checking 103.08
  for a total of: $13003.08
  
  
  Payments: $13003.08-After April payment:$12,357.41 = $645.67 difference
  $645.67 - $222 recording fee=Overpayment of 423.67
  
  I was refunded 338.89+45.83 for a total of $384.72
  Overpayment of $423.67 - $384.72 (refund) = $38.95
  Where did the $38.95 get applied?  I keep asking this but it's not being made clear.
  
  Sincerely,
  
  Mark & ***************************

• Initial Complaint

  Date:04/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in person to the bank because my Debit card was lost. The ******************************* informed me that she would have to contact her manager **** . He was contacted via the Telephone and stated that he would not issue me a business debit card. I have been a customer at this location over 15 years with no issues on any of my accounts. From the managers actions he has caused me harm by limiting the way I can operate within my business. He has no reason to not issue another debit card associated with the account. I had my drivers license and llc documents to prove my identity.

  

  Business Response

  Date: 04/07/2023

  Initial decision of denying this customer a debit card was based on a continued effort to manage risk & minimize fraud potential. While the client has been a bank member for several years, the account attached to the debit card in questions is less than 2 years old. This account has had several debit cards issued in that amount of time prompting the review &denial of a debit card at the time.  ******************************* understands the customers position & has decided to reverse our initial decision.Customer has been contacted & will be in to receive a new debit card at their earliest convenience.

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 19i discovered my debit card missing and reported it the next **** The same day an Amazon employee imposter hacked into my phone and using AnyDesk drained my checking account and my savings account.I am on Ssdi for learning disability and mental and emotional disability and I initially reported the incident to a telebanker bc it was president **** However I was in a emotional melt down,panic mode therefore unable to accurately describe the situation at that time due to my disability. The bank has a rule that if you have lost and reported your lost card you will be compensated for any fraud that occurred after reporting the card being missing. I went into the bank when I was more able to explain the incident accurately, explaining my learning emotional and mental disability first to a banker who talked down to me refusing to take the historical logs off AnyDesk that could lead to the perpetrator. She just repeated told me that in ten days as long as the investigation was ongoing I would receive a provisional credit of $550 until the conclusion of the investigation. They never contacted me and I never got my credit. Once I called them the Fraud Investigator said she was going to make sure my $550 was in my account by the end of the **** However due to my inability to accurately describe the situation initially due to my disability and state of mind (panic shock fear, total meltdown they refused to issue my refund even after hearing about my disability and receiving my disability check every month and have discriminated against me repeatedly

  

  Business Response

  Date: 04/06/2023

  Our response is attached.

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Insurance Funding has charged late fees 4 out of 11 months. The first time, forgiven. Each to follow occurred even after moving the auto delivery payment date to 2 weeks prior to the due date, direct from my Bank via check, yet the company has continued to claim late delivery. I have NO issues with ALL other companies paid via this method: payments going to ***** and ********** without issue. I am very skeptical of them and am reporting them for their underhanded activities. I am sure I am not the only customer who is dealing with this issue

  

  Business Response

  Date: 03/21/2023

  Our response and supporting documents are attached. Thank you. 

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wintrust transferred my loan to another wintrust branch and now they are requiring flood insurance. I called when I got the first notice since I had turned in a letter of map amendment (****) from FEMA with the original loan package. The new wintrust branch did not receive the document from the original branch but claimed since the first branch did not require flood insurance to disregard the notice. A month later I received a 15 day notice and called again. I was told the same thing, to disregard and the file would be updated. 3 weeks later I received my new flood insurance policy purchased by wintrust for my home. Called again and demanded to speak to a manager. This was a month ago and I have still not been contacted by a manager. I called again and was given instructions on how to provide the **** again to resolve the issue as timely as possible. Called again a week later and they claimed they did not receive the email when I even received a confirmation email saying they received the information. I was concerned about my payment going up but they claimed it would only change after the next escrow assessment that only occurs once a year and had just happened. Just got me new monthly bill that increased by over $200. Still have not been contacted by a manager and have no idea if they received my **** paperwork. Worst customer service ever and they flat out lie about the process that ultimately effects the customers monthly payment.

  

  Business Response

  Date: 02/23/2023

  We've attached our response. Thank you. 

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 18904223
  
  I am rejecting this response because:
   After calling wintrust today 2/23/2023, the monthly payment amount after the out of cycle escrow adjustment does not match what was stated on the phone call. I was told **** and change. Also I was told there was an escrow surplus of over 400 and I should be expecting reimbursement via check through the mail. Also they did not explain what happened to the original LOMA paperwork, why I was being charged 1 dollar annually for flood insurance prior to the mortgage transfer and did not address the multiple occasions I requested to speak to a manager. Coincidentally they only discussed what made them look like a sub par (at best) mortgage lender. Losing paperwork after a mortgage transfer that I had absolutely no say on is completely unacceptable. Especially when it results in a drastic increase in monthly payments after calling several time to resolve with ample time for them to look into the issue.  Wintrust gets 1 star. 
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/06/2023

  We've attached our resolution letter. Thank you. 

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See Encl (1) Letter of Service Transfer for reference to following issue:The 11/10/22 letter Encl (1) from Wintrust Mortgage (********* **) states that the servicing of my mortgage was being transferred to Wintrust Mortgage at ********************************************************************** PH: ************. When I call the ** 833 number, **************** Mortgage answers the phone, but falsely says they are Wintrust Mortgage. The 11/10/22 service transfer letter Encl (1) leads me to believe that Wintrust Mortgage operates at the ** address. **************** Mortgage operates at *******, ** address, not WTM as stated on the letter. This is false representation and is misleading me to think Wintrust Mortgage is still servicing my mortgage.When I call WTM at the IL location *************), the person identifies as a WTM employee, but when I give my loan number, they can't find my mortgage and refers me to the ** phone number. WTM has not given me a copy of the new loan with new loan number. Moreover, when I go on the www.mywintrustmortgage.com website and pay my mortgage, the site misleads me to believe (as in the website name mywintrustmortgage.com the money is going to Wintrust Mortgage when it's going to **************** Mortgage.The whole process raises a giant Red Flag. 1. The letter falsely lists Wintrust Mortgage is operating at *********************************************************************** when *************** Mortgage is at that address, but answers the phone as Wintrust Mortgage.2. The www.mywintrustmortgage.com site falsely leads me to believe my mortgage funds are going to Wintrust Mortgage when they are going to **************** Mortgage.3. Why does **************** Mortgage not send me a letter stating they are servicing my mortgage.4. Why does **************** Mortgage answer the phone as Wintrust Mortgage (very deceptive)5. Wintrust Mortgage can't they find my mortgage under new loan number.6. Why does Wintrust Mortgage list their name on the letter as operating at the *******, ** address?

  

  Business Response

  Date: 02/14/2023

  Our response is attached. Thank you. 

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 19328297
  
  I am rejecting this response because:

  
  

  Wintrust Mortgage did not explain why my mortgage went up 250/mo last year.  They didn't explain why the mortgage is different and/or when the mortgage payment will return to the original amount as written, signed and notarized in the closing of my loan. Also, I requested a full accounting of all fees, principal and escrow increases for the fY 2022.

  
  

  
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 03/17/2023

  see attachment 

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I woke up with a notification from my bank that Wintrust Mortgage had taken $754.69 from my account. I called them and told them that I did not authorize this payment and am not signed up for auto pay. The lady on the phone said that it was approved on the website. I told her I did not approve it on the website. She told me that I'm the only one who can access my account and it has to be my fault and that I authorized the withdraw. I told her that I did not. I hung up on her because she insinuated I was lying. I did not authorize this payment. This us nothing less than theft. I had the money to cover the charge as my bill was due two days after the withdrawal, but I am mad because they took it upon themselves to just take money out of my account without permission. This needs to be properly rectified. How can I trust them with my personal information if they are going to steal from me?

  

  Business Response

  Date: 02/08/2023

  We've attached our response. Thank you.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022, we received a phone call that we were delinquent paying our mortgage for our loan. After a phone call, it was discovered that the mortgage was transferred to Wintrust Mortgage in ***********, ** and that correspondence was being sent to our physical address and not the ** Box they used to establish our loan. Wintrust Mortgage admitted that they received all the correspondence they send to us back as undeliverable mail. At that time, we set up a payment system so our loan would not go delinquent in the future. On 27 January 2023, we picked up our mail and received a letter dated January 17, 2023 that Wintrust did not receive proof of our flood insurance that THEY (Wintrust) should have paid through escrow. After calling our insurance, USAA, they stated our policy lapsed and our new quote is approx. $4K more than our initial policy due to new FEMA requirements and the new policy would not be active until mid to end of Feb. USAA confirmed that the payment should have came from escrow and that it was paid by escrow in 2021. **** also stated that they attempted to call Wintrust twice but they would not respond. Wintrust also stated they called twice but was unable to get through to USAA. Today, Wintrust did a conference call with us and USAA to see what can be done. Wintrust had no issue with being able to get a live representative at this time. Unfortunately, USAA could not reinstate our old policy because it had lapsed even though it was clearly not our fault. Wintrust also failed to call us prior to our policy lapsing. We received ONLY one letter after it already lapsed causing $4000 increase in our premium. Wintrust is taking no responsibility. Wintrust did pay our ******************* with USAA in Nov 2022 through escrow but failed to with flood insurance. Wintrust ************************* admits it was not our fault but the only resolution was for us to pay penalties to resolve the issue.

  

  Business Response

  Date: 02/06/2023

  Our response and resolution is attached. 

  Customer Answer

  Date: 02/09/2023

  Complaint: 18940826

  
  I am rejecting this response because:
  

  
  

  
  

  *************************,

     I do not believe that this is a resolution to my complaint but just a timeline of events.  My issue is that WinTrust takes no responsibility for their failure.  Wintrust transferred our mortgage with failure to ensure a smooth transition.  Examples include updating our physical address (we have received documents via our PO Box when the loan was originated), ensuring our online payment went to the correct place, and that all our escrow accounts would pay our bills.  As a result, we (even though not our fault) was late on our mortgage payment and our flood insurance lapsed.  USAA did quote us an additional $4,000 for the policy to be rewritten with a month out start date.  On the conference call, USAA confirmed with ******* from Wintrust that we were allowed to go with a private insurance.  As a result, we were able to obtain a private insurance plan at a lower cost but still higher than if Wintrust had paid on-time.  The letter failed to recognize that Wintrust should have contacted us PRIOR to our insurance lapsing in order for us to pay our premium since they (Wintrust) were incompetent nor cared enough to do their job.  USAA stated that they contacted the original loan but never received information that our loan was transferred or given updated information.  How is it our responsibility to ensure Wintrust does their job and pay our bills from our escrow.  Could you imagine if something happened to our house during the lapse?  Wintrust should take some sort of responsibility.  The letter doesn't apologize or come up with their resolution.  It only states a timeline.  We did pay for flood insurance (not through escrow) because of the fear of not being covered.  We do what we needed to do but Wintrust FAILED to do what they were suppose to do nor did they apologize.  On a side note, I do believe some accountability needs to be done with the Wintrust Insurance Department.  When I confronted ******* about her being able to make the conference call with our USAA agent with no troubles, she stated that I had no idea what she had to go through to get in touch with an agent.  This is not professional.  This makes me think that if Wintrust doesn't get a live agent in a couple minutes than it is okay to hang up the phone, document they called and not pay our bill and allow our premiums to lapse with no repercussions.   They don't care that our home can be destroyed in a flood and not be taken care of.  The fact that this is a veteran loan and Wintrust is okay with these practices and procedures, really frustrates me and will make sure I pass on my frustration to everyone.  Lastly, your phone service is not the easiest to navigate either.  We also had to wait several minutes as we navigated to get to a live agent.  Before putting the blame on someone else, please look back and evaluate your own shortcomings.  

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Wintrust mortgage for around four years. Last year they said that my escrow account was short $1600. I had no problem with paying that even though it raised my monthly payment. Now it was supposed to be cleared up at the end of 2022. Now they are telling me that the escrow is still $1600 short after paying the amount to clear the shortage. Dividing my shortage by 12 and adding it to my payment. There is no way my escrow should still be short especially $1600. I am a disabled US ************ vet and my question is this if I payed the extra funds that I was required to on top of my regular payment how can I still be $1600 in the hole. I know that Wint6rust just shifted divisions around and I believe the right hand does NOT know what the left hand is doing.

  

  Business Response

  Date: 02/01/2023

  Our response is attached. 

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct, 10 2022 I was sent a letter changing my Wintrust mortgage to loanservice wintrust mortgage,. I am only one month past due on mortgage and will be paying past due month December 2022. My account was changed from 00098118045-00001 to *********. No reason gave t change my mortgage company to loan servicing *********** took me two weeks to make a payment, stating all my records were not transfered yet for me to make a payment. Then new company would not accept a debit payment where I had not had a debit payment rejected in 4 years since mortgage started. Insisted on a check bank payment . I am being p;unished for no reason. Why was my mortgage changed from Wintrust Mortgage to loanservice Wintrust. I need answers for transfer.

  

  Business Response

  Date: 11/28/2022

  We've attached our response. Thank you.