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Business Profile

Concrete Contractors

K & M Concrete, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 17754960

    I am rejecting this response because:

    I have called the company several times, and they respond that they will call me back, but never do.  They have stated now that they will follow up and contact me, but I don't believe they will.  They have had plenty of opportunity to resolve this issue, but their response in the past is that they are very busy.  

    Sincerely,

    *******************

    g a call from ****, I got a text message from ****, "Hello ***** this is **** with K & M concrete When we had spoke a month or so ago my brother was going to come by and talk to you or look at it he's extremely busy would you please give him a call on his cell phone which is 630-xxx-xxxx. His name is ****".I did not call **** on his cell, instead I sent **** a text message the following day that I was extremely disappointed in his response that **** was too busy to be bothered to try to resolve the problem with my driveway. **** responded again by text, stating Lets talk tomorrow Im in an outing I cant respond. That was the last I have heard from K&M. **** never bothered to call me back and to this date, I have not heard from ****. It is my opinion that my driveway was not properly installed, as cracks appeared within 6 months time of the work being completed.

    Business Response

    Date: 09/14/2022

    The crack in the concrete did not follow the joint which is placed to create a weak point so the concrete cracks within the joint. For whatever reason, the crack went in and out of the joint. We will communicate with the homeowner to come up with a solution.

    Business Response

    Date: 10/04/2022

    We spoke to ***** on 10/3/22 and told her it's a cosmetic crack. Concrete will always crack and not where you always want it to or where you direct it to which we can't control. We informed her this year would not be the year to take a section out because they are not offering the same type of mix design due to the cement shortage that is happening right now. We asked that she let it go through the winter to see if it becomes any worse, if it does we will replace it next year where it will have a better chance to match.

K & M Concrete, Inc. is BBB Accredited.

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