Complaints

This profile includes complaints for Charles Town Classics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Charles Town Classics has 2 locations, listed below.

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  Charles Town Classics

  4200 E Main St Saint Charles, IL 60174-5205

• 

  Charles Town Classics

  317 N 5th St Saint Charles, IL 60174-1830

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Buick Grand National from Charlestown Classics on December 2, 2022. They had to make a few repairs to the vehicle before I agreed to pick it up per our contract. I was not in a hurry since this is a classic car that I was not planning to drive in the winter. Finally, in early April I rented a trailer and went to pick up the car. I brought the vehicle home and decided to go for a drive a few days later on a nice day. I pulled out onto Route 41 in ********** and noticed smoke coming from the exhaust. It was so bad that a police officer pulled me over within a mile. I received a warning and took the car straight home. I called ********************* from Charlestown Classics and told him the situation. He told me to try a few things and I did but the problem still existed. I did research on the problem and visited some forums and they all said bad piston and ring. I called **** again and told him what I read. I then trailered the car back to St. Charles, IL (about 80 miles from my home) at ****'s request. He had the car for 2 weeks and I could not get a response from him. Finally he told me to come pick up the car because he installed a new PCV valve and that was the problem. He said the compression in the cylinder was fine. I picked up the car and brought it home. Still smoking and even worse. I trailered the car to a local mechanic and he performed a compression test and found the #5 cylinder was cracked. I called **** a few times and finally on June 12 he said he would refund me $4,200.00. I accepted. I have all of this in an email. I brought the car to an engine builder and he showed me the cracked piston and ring from the #5 cylinder. I have pictures. Now ********************* is refusing to pay me the $4,200.00. The bill for the engine rebuild is going to be about $8,000.00 and I am only asking for $4,200.00 from Charlestown Classics. Please help me get paid the $4,200 that I have been offered and accepted all in an email from *********************. Thanks.