Complaints

This profile includes complaints for Protection Direct's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Protection Direct has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Protection Direct

  2021 Goose Lake Rd Ste B Sauget, IL 62206-2822

• 

  Protection Direct

  505 Corporate Center Dr Belleville, IL 62221-7629

• 

  Protection Direct

  300 N Tucker Blvd Saint Louis, MO 63101-1914

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  notice january 5 ************ ********** contact phone ************ from home protection direct home warranty division ********************************************************************************* make them stop communicating. the mail is incessant and misleading. they do not represent what they say they represent.

  Business Response

  Date: 02/21/2024

  Better Business Bureau
  ********* Office
  *****************************************************************
  
  
  Re: ******** ***************************
  
  
                  We have received your correspondence regarding complaint case ********, made by Ms. *************************** against Protection Direct. We have reviewed Ms. ********* inquiry with your office and have conducted a thorough review of this matter. We have subsequently provided the following information in response to said inquiry.
  
  First and foremost, we would like to offer ******************** our most sincere apologies for any inconvenience the receipt of our marketing piece may have caused her. It is never our intention to inconvenience any consumer, but rather to offer them services they might not have otherwise known to be available to them. According to our records, we were only able to locate one (1) marketing piece sent to *******************, dated January 5, ****. There are no records of any subsequent communications or correspondence our office has had with ********************.
  
  As requested within Ms. ********* inquiry with your office, we have subsequently added her information to our Do Not Contact list. Accordingly, we can assure ********************, that she will not receive any future marketing advertisements on behalf of our organization. In consideration of the foregoing, we would respectfully request that your office considers this matter to be closed as resolved.
  
  Sincerely,
  
  *************************
  Customer ********************** Manager
  Protection Direct

  Customer Answer

  Date: 02/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ***************************************************

• Initial Complaint

  Date:01/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is dishonest and uses very push marketing techniques. I would avoid them given their lack of integrity in marketing. I understand that a desperate business might use dishonest techniques to try to save their business, but I don't approve of the dishonesty. They mentioned the name of my mortgage provider in the letter to seem like they have a relationship with me or my bank, a very deceptive practice that suggests they are either a desperate business or they lack the integrity one should expect from an insurer.

  Business Response

  Date: 02/03/2024

  Better Business Bureau
  St. Louis Office
  *** ** ********
  St. Louis, MO *****
  
  
  Re: ******** – *** *********
  
  
                  We have received your correspondence regarding complaint
  case ********, made by Mr. *** ********* against Protection Direct. In light of
  Mr. *********’s inquiry, we have conducted a thorough review of this matter and
  have provided the following information in response to said inquiry.
  
  Upon
  conducting a thorough review of our marketing database, we were able to locate
  a record for the advertisement referenced within Mr. *********’s inquiry.
  However, we were unable to locate a record of any subsequent communication or
  correspondence in regards to the referenced advertisement.
  
  Though we
  sincerely understand that Mr. ********* is entitled to his own thoughts and
  opinions regarding our advertisements, we feel it is essential to note that all
  of our marketing pieces undergo a thorough review by both our compliance
  department as well as our outside legal counsel to ensure conformity with all
  applicable regulations. As such it is never our intention to inconvenience or
  deceive any consumer, but rather to provide them with an opportunity to obtain
  coverage which they may not otherwise known to be available to them.
  
  In consideration
  of Mr. *********’s displeasure with the receipt of our advertisement, we would
  like to offer him our most sincere apologies.  As requested within Mr. ********* complaint
  inquiry, we have added his information to our “Do Not Contact” list to restrict
  the production of any future mailings to his residence on behalf of our
  organization. In consideration of the foregoing, we would respectfully request
  that your office considers this matter to be closed as resolved.
  
  Sincerely,
  
  ***** *******
  Customer Service Manager
  Protection Direct

• Initial Complaint

  Date:01/10/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ongoing mail scheme. Business will not quit sending "buy home warranty" mail offers. NEVER contacted them. Info obtained from other company, probably bought, or given by contract."Final notice" immediate response required* final attempt etc. (*For about 26 months now.)Only **** number, very ************, trying scare us into buying. Form letter specifically has no addresses or business info like name etc.Company handed out our info; ****************************** po box *****, *******, ** 48901-7924 Letter addressed to my father, who is 83 and bedridden. Scared the c*** out of him. Thought it was a government requirement, almost paid no second thought.This company is using form letters and scare tactics. Will not stop sending letters, harassment. (* my opinion)Very very ambulance chaser shark lawyer type activity. Makes me certain, it's a Racket.No legit Company does this!!!*****

  Business Response

  Date: 02/03/2024

  Better Business Bureau
  ********* Office
  ************************************************************
  
  
  Re: ******** *********************;    
  
  
                  We have received your correspondence regarding complaint case ********, made by Mr. ********************** on behalf of his ******* Mr. ********************* against Protection Direct. We have performed a thorough investigation into the referenced matter and have subsequently provided the following findings to your office for your review.
  
  To start would like to offer our sincere apologies to ************** for any inconvenience the receipt of our marketing advertisement may have caused him. It is never our intention to inconvenience any consumer, but rather to offer consumers an opportunity to obtain coverage they might not otherwise known to be available to them.
  
  In reviewing our marketing database, we were only able to locate the one (1) advertisement,dated December 22, 2023, which has been provided in **************** correspondence to your office. We were not able to locate any record of any other communication or correspondence our office has had with ************** or his father.
  
  We would again offer our apologies to ************** for any inconvenience the receipt of our advertisement may have caused him. As requested within his correspondence with your office, we have subsequently added his fathers information to our Do Not Contact list to ensure that no future marketing advertisements will be sent on behalf of our organization. In consideration of the foregoing, we would respectfully request that your office considers this matter to be closed as resolved.
  
  Sincerely,
  
  *************************
  Customer ********************** Manager
  Protection Direct

  Customer Answer

  Date: 02/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past few months, our company has kept receiving scam advertising letters from this company Service Direct Insurance Service. What's funny is that the recipient of the advising letter doesn't even exist. Please do not reply saying is not your company. A total scam and how dare this business use the post office to send scam letters to random recipients. What a joke! So please remove our location from your list. I am not going to tolerate your business scamming our company.

  Business Response

  Date: 12/08/2023

  Better Business Bureau
  ********* Office
  ************************************************************************
  
  
  Re: ******** *******************;     
  
  
                  We have received your correspondence regarding complaint case ********, made by ********************* against Protection Direct. In light of the aforementioned correspondence, we have performed an investigation of the referenced matter and have subsequently provided the following findings to your office for your review.
  
  First and foremost, we would like to offer ********** our most sincere apologies for any inconvenience the receipt of our marketing advertisement may have caused him as this is certainly not our intention. The sole purpose of said advertisements is to offer consumers an opportunity to obtain coverage they might not otherwise known to be available to them. As part of our investigation we have thoroughly reviewed our marketing database for any records regarding the referenced matter. In reviewing said database, we were only able to locate one (1)advertisement for **********, dated October 13, 2023. Additionally, we were unable to locate record of any other communication or correspondence our office has had with ********** since said time.
  
  We would like offer our apologies to ********** for any inconvenience the receipt of our advertisement may have caused him. As requested in ************ correspondence with your office,we have added his information to our internal Do Not Contact list to restrict the production of any future marketing advertisements. In consideration of the foregoing, we would respectfully request that your office considers this matter to be closed as resolved.
  
  Sincerely,
  
  *************************
  Customer ********************** Manager
  Protection Direct

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am registered with DMAChoice and the Pennsylvania Do Not Mail registries and still receive the scam mailings from companies like Home Protection Direct regarding an "expiring or expired" home warranty (that I don't have in the first place). With buzzwords like "Important notice", "Immediately", and "financially liable", alongside providing a non-existent customer ID present a scummy way of trying to trick the unassuming into subscribing into their service. The blatant disregard of the Do Not Mail registry is the final straw for me. To the "business" that will inevitably respond to this with a generic copy-paste apology, here's my "customer ID": **********. Take this number, remove it from your system, and stop contacting me or the CFPB will be contacted next.

  Business Response

  Date: 11/22/2023

  ****** ******** ******
  *** ***** ******
  *** ** ********
  *** ****** ** *****
  
  
  *** ******** * **** ******    
  
  
                  We have received your correspondence regarding complaint
  case ********* **** ** *** **** ****** against Protection Direct. In light of Ms.
  *******s inquiry with your office, we have conducted a thorough investigation
  of this matter and have subsequently provided the following findings for your
  review.
  
                  In reviewing our marketing database, we were only
  able to locate a record of one (1) advertisement mailed to Ms. ****** on
  November 3, 2023. According to our records, we did not receive any
  communication or correspondence from Ms. ****** regarding the aforementioned
  advertisement. The complaint correspondence received from your office is the
  only communication that our office has received in reference to this matter.
  
                  Per Ms. ******’s request, we have subsequently added
  her information to our “Do Not Contact” list to restrict her receipt of any
  future advertisements on behalf of our organization. With that being said, we
  would like to point out that our organization does not have control over the
  actions of other companies within our industry and therefore cannot make any
  guarantee on the part of said companies.
  
  In closing, we
  would like to offer Ms. ****** our sincere apologies for any inconvenience this
  the receipt of our marketing piece may have caused her. We are confident that
  the addition of Ms. ****** to our “Do Not Contact” list will resolve this
  situation as previously indicated. In consideration of the foregoing, we would
  ask that you consider this matter to be closed as resolved.
  
  **********
  
  ***** *******
  ******** ******* *******
  ********** ******

• Initial Complaint

  Date:11/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertisement. Fake Customer ID. Fake License #. FINAL ATTEMPT infers that there is an relationship and previous attempts to contact me have happened. They state that "We reserve the right to revoke your eligibility for coverage if response is delayed" infers that I am supposed to have done something. "IMMEDIATE RESPONSE TO THIS NOTICE REQUESTED" infers that this is something I should be doing. This is a grave concern. This form of advertising is absolutely wrong and should be made illegal.

  Business Response

  Date: 11/26/2023

  Better Business Bureau
  ********* Office
  ************************************************************************
  
  
  Re: ******** ******************************;         
  
  
                  We have received your correspondence regarding complaint case ********, made by *********************************** against Protection Direct. Upon receipt of the aforementioned correspondence, our office conducted a thorough investigation of the referenced matter. We have subsequently provided the following findings for your review.
  
                  In reviewing our marketing database, we were only able to locate one record for an advertisement sent to **************** on October 30, 2023. We do not have records of any communication or other correspondence received from **************** in regards to this matter. As such, we would like to offer our most sincere apologies for any inconvenience the receipt of our marketing piece may have caused ****************. It is never our intention to inconvenience any consumer, but rather to offer them protection which they might not have otherwise known to be available to them.
  
  However, we would like to note that our advertisements go through a rigorous review process by both our compliance department as well as our outside legal counsel to ensure conformity with all applicable rules and regulations. Accordingly, the marketing piece received by **************** has been reviewed and approved for marketing to consumers. Additionally, the Customer ID or Property Code listed on our marketing advertisement are unique identifiers which are used to quickly and accurately identify consumer records to assist in any requests. Moreover,despite what **************** may indicate in your inquiry, the License # provided on our marketing advertisement is a valid license for the marketing and sale of Home Warranty Products in the state of **********.  
  
  In closing, we would like to again offer **************** our apologies for any inconvenience the receipt of our marketing piece may have caused her. Per Ms. ******* request,we have subsequently added her to our internal Do Not Contact list to restrict the production of any future advertisements. We are confident that said actions resolve this situation, ensuring that **************** does not receive any future marketing advertisements on behalf of our organization. In consideration of the foregoing, we would ask that you consider this matter to be closed as resolved.
  
  Sincerely,
  
  *************************
  Customer ********************** Manager
  Protection Direct

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 8, 2023 thought I was calling my home warranty company due to the fact I’d received notice of expiration of plan. Realized after a few minutes of talking with the salesman it was a different company. He proceeded to give me his pitch so thought it was a good deal. Started looking at their information and it appears they are a scam. Tried to get refunded to no avail. The lady talked over me continued to say I wanted refunded and wouldn’t give out any information and said would receive it in 7-10 days and she hung up.
  Their phone number is ************ **** ********* ** *** ***** ****** was the lady that was rude.

  Business Response

  Date: 11/22/2023

  ****** ******** ******
  *** ***** ******
  *** ** ********
  *** ****** ** *****
  
  
  ***       ******** * *** *******
  
  
                  We have received your correspondence regarding complaint
  case ********* made by Mr. *** ******* against Protection Direct. In light of the
  aforementioned correspondence, we have conducted a thorough investigation into
  the referenced matter and have subsequently provided the following findings for
  your review.
  
                  According to our records Mr. ******* contacted our
  office on November 8, 2023, to inquire about coverage for his home. Upon
  reviewing the available coverage options with the customer, Mr. *******
  subsequently elected to enroll his residence in our Paramount home protection
  program. At said time, Mr. ******* made an initial down payment in the amount
  of $195.00 to initiate the coverage on his home.
  
  Our records
  subsequently indicated that the customer’s wife contacted our office the very
  next day, on November 9, 2023. Mrs. ******* advised our representative that
  they wished to cancel the coverage and receive a refund of the down payment made
  for the purchase of the contract. Per Mrs. *******’s request, the coverage was
  subsequently cancelled, and a refund of the down payment was initiated the very
  same day. A recent review of our records confirmed that the down payment made
  by Mr. ******* was successfully refunded back to his account.
  
  Finally, we
  would like to address the unfounded allegation contained within Mr. *******’s
  inquiry with your office. Though we understand that our coverage may not be for
  everyone, it is quite unethical to levee baseless allegations against an
  organization without any information supporting said accusations. Despite what Mr.
  ******* may suggest, over our more than twenty (20) years in business, our
  programs, backed by top rated administrators and insurers, have helped to save hundreds
  of millions of dollars in repair costs for consumers across the country.
  
  As previously
  noted, Mr. *******’s contract has been cancelled as requested and the down
  payment of $195.00 has been refunded back to his account. In light of the
  foregoing, we would respectfully ask that your office considers this matter to
  be closed as resolved.
  
  **********
  
  ***** *******
  ******** ******* *******
  ********** ******

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home Protection Direct, Home Warranty Divison is writing letter purporting to be our home warranty provide and that our current warranty is due to expire.
  
  We have a home warranty in place, we did not consent to be contacted by Home Protection Direct and we are on the Do Not Contact List.
  
  Please remove us from your mailing list with immediate effect.

  Business Response

  Date: 10/18/2023

  Better Business Bureau
  *** ***** ******
  *** ** ********
  *** ****** ** *****
  
  
  Re:       ******** – ***** **********
  
  
                  We have received your correspondence regarding complaint
  case ********, made by Mr. ***** ********** against Protection Direct. Upon
  receipt of the aforementioned correspondence, our office initiated a thorough
  investigation of the referenced matter. We have subsequently provided the
  following information for your review.
  
                  First and foremost, we would like to offer our
  sincere apologies to Mr. ********** for any
  inconvenience the receipt of our marketing piece may have caused him as that is
  certainly not our intention. In reviewing our database, we were only able to
  locate a single marketing record for Mr. **********,
  for which the advertisement was provided within the customer’s inquiry with
  your office. Likewise, we have no record of any other communication or
  correspondence our office has had with Mr. **********.
  
  In closing we
  would again like to offer Mr. ********** of sincere apologies for any inconvenience this situation may have caused him.
  As requested within his inquiry, we have added Mr. ********** to our internal Do Not Contact list to restrict the production of any future
  marketing advertisements on behalf of our organization. In light of the
  foregoing, we would respectfully request that this matter be considered closed
  as resolved.  
  
  Sincerely,
  
  ***** *******
  Customer Service Manager
  Protection Direct

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent a letter to my husband who is a senior. The letter is very upsetting telling my husband to renew a warranty that we dont have it, Please dont replying back saying is not your company . A totally scam and senior protection services should go after your business. Oh and the letter reads we speak Spanish. How dare this business use the post office to opening scam seniors. Phone given was *************. The letter is from **. Do you know abusing monetary seniors is a crime? Ca license *******. What a joke. So remove my husbands name from your list. I am not going to tolerate your business to scam my husband.

  Business Response

  Date: 10/11/2023

  Better Business Bureau
  ********* Office
  ************************************************************
  
  
  Re:       ******** ***************************
  
  
                  We have received your correspondence regarding complaint case ********, made by ********************************************* against Protection Direct. In light of the aforementioned correspondence, we have conducted a thorough investigation into the referenced matter and have subsequently provided the following information for your review.
  
                  We would like to start by offering our most sincere apologies to ****************** and her husband for any inconvenience the receipt of our marketing piece may have caused them. It is never our intention to inconvenience any consumer, but rather to offer them an opportunity to obtain coverage they might not have otherwise known to be available. While we certainly understand that our programs are not for everyone, we can assure ***************** that the coverage offered to them within our advertisement is a legitimate program backed by top rated administrators and insurers, which has helped saved customers across the country hundreds of millions of dollars in repair costs over our twenty (20) plus years in business.  
  
                  In response to ******************** inquiry, we feel it is important to note that our office does not possess any kind of private financial, medical or demographic information regarding the consumers we market to. Accordingly, it would be impossible for our organization to single out or target a particular group of individuals as ****************** is suggesting. The vast majority of the data utilized in our marketing campaigns is actually public data that is readily available via a simple online search. Additionally, we would like to point out that our office has never participated in the placement of unsolicited outbound phone calls for the marketing of our services. As such,we can assure ****************** that any telephone communications they have received regarding potential warranty services, were not made by or at the direction of our organization. We have thoroughly reviewed our database and were unable to locate any communication or correspondence that our office has had with ***************** or her husband at any point in time.
  
  In closing we would like to again offer our most sincere apologies to ****************** and her husband for any inconvenience the receipt of our advertisement may have caused them.As requested within ******************** inquiry with your office, we have subsequently added their information to our internal Do Not Contact list to restrict the marketing of future advertisements on behalf of our organization. In light of the foregoing, we would respectfully ask that your office considers this matter to be closed as resolved.
  
  Sincerely,
  
  *************************
  Customer ********************** Manager
  Protection Direct

  Customer Answer

  Date: 10/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am TIRED of receiving this JUNK from Home Warranty companies trying to SCAM me and others.I had previously requested to be REMOVED from Home Protection Direct's mailing list, yet they continue to send me their UNSOLICITED JUNK MAIL. Now even my wife is receiving it! I want our names and address PERMANENTLY REMOVED from their mailing list AT ONCE and LEAVE ME ALONE!The ********** Department of Insurance has recently investigated similar companies peddling Home Warranties through UNSOLICITED mail and has issued a warning and a cease and desist order to many of them.Here is the link:************************************************************************************************ And I have also attached a copy of the cease and desist order for your review. As you can see from the scans I took, I also scanned of the envelope and although the one addressed to me is undated, my **** daily mail previews shows it was scheduled for delivery on Saturday, August 26th.By the way, I called the number on this communication to complain and I was told that I had only ever been contacted 6 times as if this wasn't enough! Upon informing them I was going to file a complaint, I was told to "go ahead and knock myself out!"I am so angry about this that it even raised my blood pressure and I will be filing complaints with the ********** Department of Insurance, the Attorney General of ******** and the ****************** Protection Bureau.

  Business Response

  Date: 09/27/2023

  Better Business Bureau
  ********* Office
  ************************************************************
  
  
  Re:       ******** ***********************************
  
  
                  We have received your correspondence regarding complaint case ********, made by *************************************** against Protection Direct. We have subsequently conducted a thorough investigation into the referenced matter and have subsequently provided the following information for your review.
  
                  In reviewing our marketing database, it was subsequently determined that there were three (3) marketing advertisements sent to ********************** on behalf of our organization. However, we were only able to locate one (1) record of any communication with **********************, made on September 15, 2023. During said communication, ********************** asked to be removed from our mailing list and was immediately placed on our Do Not Contact list to restrict any further mailings on behalf of our organization.
  
                  As noted within ************************ inquiry, there are numerous other companies out there that utilize mail advertisements for the marketing of services similar to those being offered by our organization. Based on our review of this matter we feel confident in stating that any previous communications or additional marketing advertisements received by ********************** were not marketed on behalf of our organization. Though it is certainly never our intention to upset any consumer, it is important to note that all of our advertisements undergo a thorough review process to ensure conformity with all applicable rules and regulations. Likewise, our program offerings are backed by top rated providers within the home and auto industry.
  
  In closing we would like to offer ********************** our most sincere apologies for any inconvenience the receipt of our advertisement may have caused him as that is certainly not our intention. As previously noted, we have already added ********************* to our internal Do Not Contact per our communication with him on September 15, 2023. In light of the foregoing, we would respectfully ask that your office considers this matter to be closed as resolved.
  
  Sincerely,
  
  *************************
  Customer ********************** Manager
  Protection Direct

  Customer Answer

  Date: 09/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************