Reviews

This profile includes reviews for Protection Direct's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Protection Direct

  2021 Goose Lake Rd Ste B Sauget, IL 62206-2822

• 

  Protection Direct

  300 N Tucker Blvd Saint Louis, MO 63101-1914

• 

  Protection Direct

  505 Corporate Center Dr Belleville, IL 62221-7629

Review Details

• Review fromOlivia A

  Date: 05/29/2025

  1 star

  Olivia A

  Date: 05/29/2025

  So my two year old has been receiving these lettters in the mail : service response requested Our records indicate you have not contacted us regarding the vehicle service contract on your vehicle. I called them today asking about it, and they said its an advertisement. Quite manipulative, for an advertisement. Who are you and how did you find my two year old son to contact??I hope no one does business with you.

  Protection Direct

  Date: 06/13/2025

  Better Business Bureau **************** **************************************** Re: ****** ****** ****** We have received ****************** review of our organization. We have subsequently conducted an investigation into the referenced matter and have provided the following findings in response to the aforementioned review. First and foremost, we would like to point out that despite a vigorous review of our marketing database, we were unable to locate any consumer marketing record based on the information provided within Ms. ****** correspondence. It is important to note that there are countless companies that utilize mail advertisement to market services similar to those marketed by our organization. Additionally, we would note that all of our marketing pieces undergo a rigorous review process by our compliance team as well as outside legal counsel to ensure conformity with all applicable regulations. Likewise, all of our records undergo a scrubbing process in an effort to remove inaccurate records as well as restrict the marketing to consumers who wish to opt out from said advertisements. Despite our best efforts to filter out these records, it is not always a perfect science. Additionally, we feel it is worthwhile noting that our organization does not possess the kind of sensitive consumer information that would enable us to determine specific consumer demographics such as age, gender or medical conditions. In an effort to resolve this situation, we have added Ms. ****** to our internal Do Not Contact based on the information available to us within her review correspondence. If Ms. ****** is able to provide additional information regarding the advertisement in question, we would be happy to make every effort to avoid any future marketing on behalf of our organization. In light of the foregoing, we would respectfully request that your office consider this matter to be closed and resolved. Sincerely,***** ******* Customer ********************** Manager **********************

• Review fromEddie L

  Date: 04/08/2025

  1 star

  Eddie L

  Date: 04/08/2025

  Simply wish these clowns would stop calling and sending mail.I've asked to be removed from their lists, but that request falls on deaf ears.They are a waste of my time, and I would never purchase anything from a company that cold calls me.

  Protection Direct

  Date: 04/11/2025

  Better Business Bureau **************** **************************************** Re: ****** ***** ** We have received your correspondence regarding review ******, made by ************ against Protection Direct. Upon receipt of said correspondence, our office initiated a thorough review of the matter in question and have subsequently provided the following findings for your review.First and foremost, it is important to note that at no point in time has our organization ever participated in the placement of unsolicited phone calls for the marketing or sale of our products and services. Accordingly, despite what Mr. ** may indicate within his inquiry, we can assure him that any phone calls he may be receiving are not being placed by or at the direction of our organization.With that being said, we have thoroughly reviewed our customer database and were unable to locate record of any advertisements marketed to Mr. ** on behalf of our organization. Furthermore, our office has no record of any communication or other correspondence regarding Mr. **. It is important to understand that there are countless service providers nationwide that utilize mail advertisements to market services similar to those offered by our company. Accordingly, based on our investigation into this matter we are confident is stating that the solicitations being received by Mr. **, whether via telephone or mail, are not being made by or at the direction of our organization. In light of the foregoing, we would respectfully request that your office considers this matter to be closed as resolved.Sincerely,***** ******* Customer ********************** Manager **********************

• Review fromBrady M

  Date: 03/12/2025

  1 star

  Brady M

  Date: 03/12/2025

  Scamming residents at an assisted living - what a joke of a company. You would think this is run by *****!I was able to speak with the young lady over the phone, I went along with it until I realized they are going after American Citizens that are extremely vulnerable. I hope this company fails and is bankrupted before they are able to destroy another person's life. I hope the owner can't sleep at night and I hope all of the employees get put in jail for misleading our most vulnerable population. I work at an assisted living and this letter was brought to me to be checked for a scam. Wow is all I can say. *****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Protection Direct

  Date: 03/27/2025

  We have received Mr. ******** review of our organization, and we have subsequently conducted a thorough investigation of the referenced matter. We have provided the following findings regarding said investigation.First and foremost, we feel it is important to note that despite what Mr. ******* may believe, our organization does not possess the kind of sensitive consumer data that would make us privy to specific consumer demographics such as age, race, or medical conditions. Though we understand that everyone is entitled to their own opinion, we feel it is important to note that all of our advertisements go through a thorough review process by both our compliance team as well as our outside legal counsel to ensure conformity with all applicable marketing regulations. Moreover, despite significant efforts by our team to scrub unreliable and unwanted data from our marketing campaigns, it is not always a perfect ********** closing we would like to offer our most sincere apologies for any inconvenience the receipt of our advertisement may have caused, as such is never our intention. Over the course of our more than (20) years in business, our organization has become one of the most highly trusted names in the industry, assisting hundreds of thousands of customers with the home and auto needs.Sincerely,***** ******* Customer ********************** Manager **********************

• Review fromRich G

  Date: 08/15/2024

  1 star

  Rich G

  Date: 08/15/2024

  Received a ************************ letter with no return address from ***********************, Program Coordinator. The letter contained threatening and predatory language concerning my factory warranty for my vehicle. The predatory language was using the words "at risk" and "the warranty has expired or about to expire." I called the number and after talking with ********, she asked me for my VIN! They did not have the **** so how could they know the status of my warranty? This was a false claim in order to threaten with the word "risk."? I immediately asked to speak to the Program Coordinator, *********************** and I was informed that he doesn't take calls. The fine print (very fine) states "Service Protection Direct, *****************************************." Florida License # *******. ******** stated that she was there to write a warranty. Nothing else. This is the 4TH threatening letter, I have received from this company and not one of my requests to be removed from any and all communication or scams have worked. We can only hope that the BBB can help the elderly folks by stopping these scammers from preying on them with fear tactics.

  Protection Direct

  Date: 08/21/2024

  We have received **************** review of our organization. We have subsequently conducted a thorough investigation of the referenced matter and have provided the following findings regarding said investigation.First and foremost, we would like to offer ************** our most sincere apologies for any inconvenience that the receipt of our marketing piece may have caused him. It is never our intention to inconvenience any consumer, but rather to provide them with the opportunity to obtain coverage that they might not have otherwise known to be available to them.However, we do feel it is important to note that despite a thorough review of our marketing database, we were only able to locate record of two (2) advertisements marketed to ************** on behalf of our organization. Additionally, we do not have record of any subsequent communication or correspondence from ************** in regard to the aforementioned advertisements. Accordingly, prior to the submission of his review, our organization was never made aware of **************** desire to opt out of any marketing campaigns. As requested within **************** review, we have subsequently added his information to our internal Do Not Contact list to restrict his receipt of any future marketing advertisements on behalf of our organization. In closing we would like to again apologize for any inconvenience this situation may have caused **************. Though we understand that everyone is entitled to their own perspective, we feel it is important to note that all of our advertisements go through a thorough review by both our compliance team as well as our outside legal counsel to ensure conformity with all applicable marketing regulations.Additionally, our organization has been in business for more than twenty (20) years, during which time we have provided coverage for hundreds of thousands of consumers nationwide.Sincerely,************************* Customer ********************** Manager **********************

• Review fromMarlene T

  Date: 05/14/2024

  1 star

  Marlene T

  Date: 05/14/2024

  Scammed customer here. They've successfully stolen 1 starting payment of $395.00. Stating my insurance for home protection was about to expire. I will try to cancel as soon as the paperwork arrives but this is not my provider for home warranty. I called trying to cancel and no one answered just silence. . I would like a refund and cancellation if possible. 0 stars if possible

  Protection Direct

  Date: 05/23/2024

  We have received Ms. ******* review against of our organization and have subsequently conducted a thorough investigation of the referenced matter. We are providing the following information pertaining to the investigation of this matter.According to our records, **************** contacted our office on May 6, 2024, to inquiry about warranty protection for her primary residence. Upon going through the available coverage options and pricing, **************** subsequently elected to enroll in our Superior Home Protection program for a term of three (3) years. During said time, **************** would receive named component coverage for a variety of appliances and major comfort systems within her residence. In order to initiate her coverage, **************** agreed to make initial down payment in the amount of $395.00, followed by twelve (12) monthly installments.Since the purchase of her coverage on May 6, 2024, we have not received any further communication or correspondence in regards to Ms. ******* account. Accordingly, prior to the receipt of her review against our organization, we were not aware of any issues or displeasure that **************** had regarding her coverage. In light of Ms. ******* review, expressing dissatisfaction with her coverage, we have subsequently elected to cancel her coverage and issue a full refund of the down payment made on May 6, 2024. We anticipate that **************** will see these funds reflected in her bank account in the coming days. In consideration of the foregoing, we will consider this matter amicably resolved.Sincerely,************************* Customer ********************** Manager **********************

• Review fromQuirvy M

  Date: 02/28/2024

  1 star

  Quirvy M

  Date: 02/28/2024

  Scammed customer here. They've successfully stolen 1 starting payment of $395 and 3 payments of $166.55 so far. I'm currently trying to cancel from their program, but they have yet to set me free. Their official looking letter deceived me with words like 'home warranty for your home is expiring'. I thought they were my home warranty when I signed up for them, not realizing they were a different one. I called trying to cancel, but I was hushed like a dog and transferred around. The employee's tone is demeaning and predatory, talking over you when they don't like what you are saying. I would like a refund and cancellation if possible. I fell for the scam. Is there some way for me to get my money back, or am I out of luck?

  Protection Direct

  Date: 03/19/2024

  We have received the review submitted by Ms. ****** Manuta against Protection Direct and have conducted a thorough investigation of this matter. We would like to subsequently present the following information in response to Ms. ******* review. A review of our records indicated that **************** contacted on our office on November 21, 2023 regarding coverage for her primary residence. Upon thoroughly reviewing the coverage options and conditions, **************** subsequently elected to enroll her residence in our home protection program. Per the terms of the sale **************** agreed to make an initial down payment to initiate coverage followed by eighteen (18) monthly installments, in return for three (3) years of coverage for her residence. Likewise, as a standard provision of the contract, **************** was provided with a thirty (30) day review period during which time she could cancel the coverage and receive a full refund. Likewise, **************** was advised that any cancellations occurring past the review period would be eligible for a pro-rata refund in accordance with the contract terms and conditions. Our records indicated that **************** contacted our office on February 28, 2024, requesting the cancellation of her contract. **************** was provided with instructions on how to submit a formal request for cancellation and refund in accordance with the terms and conditions of the contract language. **************** indicated that a monthly payment was recently deducted from her account, and she wished to have it reversed. According to our records, the payment is question was subsequently refunded on February 29, 2024. As of March 14, 2024, we have yet to receive any formal request of cancellation from ****************. However, in an effort to expedite the resolution of this matter, we will accept Ms. ******* review with your office as her official request for cancellation of her contract. We have subsequently calculated the pro-rata refund due on Ms. ******* account and have mailed a check in the amount of $367.78 to her home address on file. In closing, we would like to apologize to **************** for any issues she may have had with our organization. In consideration of the foregoing, we will consider this matter to be resolved.Sincerely,************************* Customer ********************** Manager **********************

• Review fromChristopher E

  Date: 02/24/2024

  1 star
  O stars if possible. Won't stop sending letter despite multiple phone calls asking to be added to 'do no contact list'.

• Review fromKathy B

  Date: 11/09/2023

  1 star
  They sent a letter to my senior mother using scare tactics. Telling her she need to pay. When I got home and asked her what is this $195.00 for 3 years meant? So we called back to cancel and this lady argued with us over and over. I'm like we just want to cancel. I already told her we went to the bank to stop the payment. It makes me sick that they target older people. I told her I seen these complaints on the bbb and she was like "oh no we have a good rating and we have been in business for 20 years". Yeah maybe scamming people.

• Review fromDanielle M

  Date: 10/14/2023

  1 star
  Scammers! They keep sending me fake official letters asking for information. I am concerned they have my personal information and no idea where or how they got it.

• Review fromRainee S

  Date: 08/02/2023

  5 stars
  I have been having financial hardships since January of 2023.Talked to *****, about cancelling the contract. He helped me by skipping this months payment and lowering our monthly payment. Just in case anything else breaks down which seems to be happening since the beginning of this year. Thank you ***** for all your help. Thank you protection Direct too.