Reviews

This profile includes reviews for Protection Direct's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Protection Direct

  2021 Goose Lake Rd Ste B Sauget, IL 62206-2822

• 

  Protection Direct

  300 N Tucker Blvd Saint Louis, MO 63101-1914

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  Protection Direct

  505 Corporate Center Dr Belleville, IL 62221-7629

Review Details

• Review fromRainett c

  Date: 03/18/2023

  1 star
  Terrible car warranty pay into it and get nothing in return but will deny everything you need ! I am canceling first thing Monday morning ! If I could give them a zero rating I would! Don’t buy or deal with this company ! Wish I checked out the ratings first they rate terribly and it shows!

• Review fromTrish P

  Date: 03/02/2023

  1 star

  Trish P

  Date: 03/02/2023

  I bought into this warranty company last oct with thinking they were going to be a great company to work with, however I was lied to. My truck broke down in January after going to a funeral, I had it towed and takin to the shop in Jan 2022. It is now March 2nd 2023 and I still don't have my vehicle back and thats just the start of my frustration. The miles on my truck and contract at the time of purchase was ******* and now I'm over ******* mile. Their contract states 30 days and **** miles before the warranty kicks in. I met this warranties contract and my truck should be covered ****%. They came back with my truck had more miles beginning the contract because of a typo mistake on their end not mine. I provided proof and we are past that, I then was told they would cover the repair but only would pay $1900 minus my $100 deductible which is only $1800 that they would be covering, leaving me paying $2400 which i paid my part to the shop and im still waiting on protection direct to pay their little amount of $1800. But again now we are back to them trying to not pay it. This is frustrating and getting ridiculous i want my truck back and them to pay their part as I have been promised even after I showed proof of my contract and miles on our contract. Seriously fix my truck so I can have it back. This has been extremely frustrating for me. I have had no vehicle for over a month going on two months with 6 kids and still I wait. When are they going to do the right thing???? I would give a zero star if I could.

  Protection Direct

  Date: 03/15/2023

  We have received ********************** review of our organization. We have conducted a thorough investigation of the referenced matter and have subsequently provided the following information for your review.First and foremost, we feel it is important to note that we are solely a seller of service contracts and play no role in the adjudication or outcome of submitted claims. Said roles are handled at the sole discretion of the contract administrator in accordance with the terms and conditions of the contract language.Our records indicated that ******************** purchased coverage for her 2010 Chevrolet Tahoe on October 22, 2022. At the time of purchase, the mileage reported on the vehicle was *******. As a standard provision of the contract, the vehicle must endure a thirty (30) day and one thousand (*****) mile validation period during which time no claims or failures to the vehicle would be covered by the contract.According to the contract administrator a claim was called in on ********************** account by ***** in *******, ** on January 17, 2023. At the time the claim was submitted the vehicles mileage was reported as ******* miles. ***** on the reported start mileage, the vehicle had only travelled 359 miles since the inception of the contract. ************ ********************** claim was initially denied as a result of the vehicle still being within the validation period.It was subsequently determined that the start mileage on the contract was incorrect, and the actual start mileage should have been ******* miles. ************ this put the vehicle outside the contract validation period. Upon correction of the mileage, ********************** claim was processed in accordance with the administrators claims adjudication procedure. According to the administrator, ********************** claim was approved for the repair limit of $1,900.00 on March 2, 2023.In closing, we sincerely apologize for any inconvenience or delay ******************** has encountered in submitting her repair claim. However, according to our investigation, it appears that ********************** claim was processed and approved in accordance with the terms and conditions of the contract language.Furthermore, the ***** center performing the work to ********************** vehicle is a preferred fleet provider for the administrator, which is paid through a centralized billing process. ************ once the work was approved on March 2, 2023, the vehicle was eligible to be released back to the customer upon completion of the repairs. ***** on our review of this matter, we are considering this matter closed as resolved.

• Review fromKaren S P

  Date: 01/26/2023

  1 star

  Karen S P

  Date: 01/26/2023

  This company should be fined for predatory marketing. They send official-looking notices to my elderly father saying that is vehicle contract needs to be renewed. HE DOESN'T HAVE A VEHICLE CONTRACT!

  Protection Direct

  Date: 03/09/2023

  We have received Ms. ********* review of our organization. We have subsequently conducted an thorough investigation of the referenced matter and are providing the following information in response.Despite our best efforts, we were unable to locate any records of the alleged matter due to the limited amount of information contained within Ms. ********* review. As such there is no way for organization to accurately determine the validity of the allegations within Ms. ********* review.Despite the forgoing, we can ensure ******************** that all advertisements marketed on behalf of our organization have undergone a rigorous review by our compliance department and outside legal counsel to ensure conformity with all applicable marketing regulations. However, we do feel it is worthwhile to note that there are numerous companies nationwide that utilize mail advertisements to market services similar to those offered by our organization. Likewise, it isnt ***************** for some of these organizations to use ****** generic or even false names, similar to those of legitimate contract providers.Regards,************************* Customer ********************** Manager **********************

• Review fromAmanda R

  Date: 08/16/2022

  5 stars
  Great place. Friendly and helpful staff. Would definitely purchase from them again.

• Review fromSolomon N

  Date: 08/16/2022

  5 stars
  Very helpful and great customer service. They helped me find a plan that fit my budget. Six months after signing up my ac compressor went out and the claims process was so easy. Couldnt recommend them enough!

• Review fromSid L

  Date: 07/27/2022

  1 star
  Zero stars!Absolutely rude. Especially someone named *******. Very pushy and mean. Don't buy in to their scam. A total rip off. They wanted to charge me twice the price as car shield with half the coverage.

• Review fromLuke C

  Date: 07/18/2022

  5 stars
  I keep getting these letter saying my car had a warranty and don't now. So I call to see what its all about I got a young lady. she went over what was covered and what it would cost me. It sounded great and everything but there was no way I could afford it I told her I have no extra money. She was nice and tried to work with me but there was just no way i could swing it. I was surprised she actually seemed to care so i do plan on calling these people back when my situation changes