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Business Profile

Education

California Southern University

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for California Southern University's headquarters and its corporate-owned locations. To view all corporate locations, see

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California Southern University has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/20/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pursuing the PsyD degree and Two Chairs left, one without notice and the other with short notice and a replacement Chair was not assigned until I asked what was going on within the Department. I went "two months" without feedback and the University is still trying to ask for payment for a service that was never completed; causing me to continuously repeat the Doctoral Project again and asking for payment. The loss of two Academic Chairs has negatively impacted my ability to complete the ***** requirements.

      Business Response

      Date: 03/10/2025

      Please refer to the attached response.

      Customer Answer

      Date: 03/11/2025

       
      Complaint: 22969344

      I am rejecting this response because: Calsouthern responded with information regarding my entire involvement with the ** program and this is not isolating the areas of concerns, which are; two months went by with no Academic feedback from Chairs that have decided to leave without notice. The loss of Chairs has negatively impacted my ability to successfully complete the **III program in a timely fashion. 
      "Generally, a university should not charge a student for a course if the professor leaves with no replacement for two months, as the student is not receiving the service they paid for, and the university has a responsibility to ensure the course is completed." 

      Sincerely,

      ******* ********

      Business Response

      Date: 03/21/2025

      Please refer to the attached response.

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