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Business Profile

Entertainment

Enterrium

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We decided to go to Enterrium on a Tuesday evening. We being myself, my husband and my two children. Upon entering we saw a sign for, Unlimited Bowling. The options at Enterrium are bowling, arcades and a bar/restaurant. We decided to bowl based on the advertisement. After booking the bowling we were told we could not eat in that area. OK, we decided we would eat when we were done bowling. One hour exactly passes and our lane for bowling shut down. We call over an employee who explains that there is now a wait to bowl, so we need to exit the bowling area and if we want to bowl again we can get on a wait list. It is now 6pm, and our children are young. So we cant foresee wanting to stay long enough to get on a wait again. We didnt feel this was properly advertised and decided to ask for a manager. The manger, *********************** comes over, and instead of listening to my concerns he asks us to leave. Immediately he created a hostile situation. I explained my intention wasnt to upset him, he ignored me and pretended to call security. Again, he demanding that we leave the building. There is no security on site, for context. My husband attempted to also diffuse his anger but ****** continued. It was bizarre. Moments later the power went out on all 8 lanes. All of which were full. After leaving, on our own terms shortly after - I started to search for ownership of Enterrium because his behavior should be noted. Its very difficult to locate a corporate office within the states. ****** is unstable and single handedly created a bizarre and intense scene in front of children and customers.

Enterrium is NOT a BBB Accredited Business.

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