Complaints

This profile includes complaints for Paylocity Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paylocity Corporation

  1400 American Ln Schaumburg, IL 60173-5452

  
• 

  Paylocity Corporation

  115 W 29th St Ste 809 New York, NY 10001

  
• 

  Paylocity Corporation

  21 Fadem Rd Springfield, NJ 07081

  
• 

  Paylocity

  2107 Livingston St Ste C Oakland, CA 94606

  
• 

  Paylocity

  2775 W Navigator Dr Meridian, ID 83642

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three different individuals at the company lied to me, one on the phone and two in email, that I would be able to be reimbursed for a $3,050 pay back expense. This occurred between June 9, 2025 and July 7, 2025. The company coerced me into paying back the funds.They made me repay $3,050 in June because an old claim was denied and 3 people told me I could submit new claims to access the money, then they denied my new claims, so I called and they told me the deadline to submit new claims had passed in March.

  

  Business Response

  Date: 07/08/2025

  Hello *******, 

  Im really sorry to hear about what youre experiencing. Id be more than happy to help in any way I can. To get started, could you please provide me with the name of your company? Once I have that, I can connect with the right team members internally and ask them to collaborate with your contacts.

  When addressing the issues that come our way, all team members are required to collaborate with an approved contact at the company you were working with, accordance with our security protocol.

  Look forward to hearing back soon, 

  Thank you 

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have requested required 2024 Workers Comp Audit Reports with specific parameters in compliance with our 2024 Workers Comp audit. We have requested these reports in March, 3 times in April, (I have been on the phone for a total of 2+ hours), and a follow-up in May with no reports provided. In agreement with contract services, Paylocity should be able to provide basic reporting services. We have also filed a complaint with the CA ***** of WC to demonstrate Paylocity's willful failure to provide us with this basic information, preventing our State of CA WC Audit requirements. We are asking for assistance with contacting Paylocity's **************** to assist with this willful breach of contract and obtain said, repeatedly, requested audit reports.

  

  Business Response

  Date: 05/08/2025

  Hello and afternoon ******, 
  
  It was a pleasure speaking with you just now, and I truly appreciate you taking the time to discuss the information that was sent in. I'm really sorry to hear that you and your team are facing this kind of experience, and I've already contacted the leadership team to ask them to reach out as soon as possible.
  
  I have already received a response back from leadership stating they are reviewing the availability dates/times given and will be reaching out to get a call scheduled.

  Again, I apologize for the inconvenience this has caused you and your team.

  
  Thank you.

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over a year, our non-profit has experienced significant and ongoing problems due to unanswered support requests regarding critical payroll and tax matters. Despite my requests for a management escalation, these issues remain unresolved.Specifically, we have open tickets concerning: A persistent issue with the PA-PHI1 tax code.A discrepancy between IRS and ****************************** (SSA) reporting. Corrected tax reports that were supposed to be filed with the *** over a year ago. We have received no confirmation of this filing, nor have we been provided with a copy.The lack of timely and effective action from Paylocity's customer service team on these errors has resulted in a substantial loss of our staff's time and our organization's financial resources.We are urgently requesting a meeting with a manager to develop a clear action plan to promptly resolve ALL outstanding tickets and to discuss appropriate refunds for any fees or financial losses incurred as a direct result of Paylocity's inaction

  

  Business Response

  Date: 04/19/2025

  Good afternoon,

  We received your complaint and I will have a member of my management team reach out to you during business hours on Monday, 4/21.

  Thank you,

  *****

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally filing a complaint against Paylocity regarding their mishandling of my payroll taxes and their unfair billing practices. As MANY other former customers have filed formal complaints, I had engaged Paylocity's services with the expectation of professional and accurate payroll and tax management. From the outset, their repeated errors and lack of service have caused significant financial and administrative burdens for my company. After paying an exorbitant amount to set up the account, ********************** failed to set up my account correctly so I had no notice of what would be withdrawn from my payroll account, and which led to overdrawing my bank account. All of their errors have taken an unreasonable amount of time to correct due to their constant failure to respond. All "services" I have received from Paylocity have been paid for. On a recorded video call (that they recorded) with my accountant present, we indicated all the errors and directed the account to be closed and services terminated due to their errors. Even after filing the paperwork for the closure over 30 days ago, I have not received a response. As a matter of fact, I received notice today that Paylocity was still trying to debit my account, despite it being closed. I am requesting that Paylocity take immediate corrective action by: (1) Accepting responsibility for their errors and poor services and closing my account immediately; (2) Ceasing any attempts to debit my account or charge me for services.

  

  Business Response

  Date: 04/15/2025

  Hello ********,

  Thank you again for speaking with me today about your Better Business Bureau complaint. I'm sending this email to recap our conversation and give you a list of my actions to address this concern. You complain that you had requested to close your account over 30 days ago with the Paylocity contacts that you were working with, who were not responsive during your initial attempts to resolve your concerns with being unable to access your account, incorrect billing, and incorrectly set up services.
  
  To address your concerns, I have taken the following actions: I have now researched your account history to find cases associated with your complaint, and I have reached out to the senior leadership of your implementation team handling these concerns at the time of closure. I have requested that you ensure that the account is closed, that any billing attempts are stopped, and that we correct any incorrect billing concerns you may still have. I offered to set up a meeting with the Senior leaders you stated you did not have time for. I have explained that they may need to contact you to make the corrections you requested. I will follow up with you by Friday, 04/18/2025, to provide updates on the actions to address this concern.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a demo with Paylocity and the sales associate went through all details of services for both businesses I was bringing on. He explained the wire transfer for one of my businesses for the first few months to show good standing but that it would be lifted thereafter. We are now on month 4 and Im still wiring funds for payroll. As a business owner who travels, I cannot schedule new business openings and business travel around when I have to wire payroll. As part of my resolution, I offered them a backup bank account to pull from should there be an issue; that was turned down. I offered to put a cc on file that has no limit and that was turned down. How is it that Im offering a resolution to keep my business in flow and they do not seem to want to resolve? My businesses have been in operation for over 15 years, Id say credit worthiness is there. Poor communication, poor business practices, poor customer experience and poor business operations. Paylocitys business practices are unfortunate and unsustainable for businesses.

  

  Business Response

  Date: 04/11/2025

  Hello *****, 

  I regret to learn about the inconvenience you have encountered. I have already contacted the customer service leadership assigned to your account to request further assistance. I also see that you have initiated communication with the team leader, *** ******, regarding this situation in another case. I will collaborate with him directly to ensure that we provide you with the necessary information to address this situation.

  Thank you.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23185826
  
  I am rejecting this response because: There is nothing here stating they are resolving the situation. They assigned *** only after I told them I had filed a BBB complaint. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 04/15/2025

  Hello *****, 

  Additional information was sent out to the team leader, *** ******, to request an update on this situation.  He informed me that he had received additional information from the risk mitigation team and will be reaching out to you this morning to discuss the additional information that was received.  I will be sure to follow up with him to confirm this communication takes place.

  Again, apologize for the inconvenience.

  Thank you.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning. Here's my situation and the reason for my wanting to file a complaint against Paylocity, a payroll company my employer used. Paylocity reported income to the *** that I never earned. The company I work for, ************* is **************, was using ****** in 2022 and switched to Paylocity mid year of 2022. ****** reported my earnings to the *** for the first few months of the beginning of 2022 when ************** was using them as the payroll company. ************** switched to the payroll company Paylocity midyear 2022 and Paylocity reported to the *** my earnings for the full year 2022 instead of subtracting what ****** had already reported. When we did our taxes we reported what we thought was the correct W-2 from Paylocity. Paylocity failed to subtract the ****** reported income. A little confusing but simply put Paylocity reported income that the should not have. The *** let us know that we had unreported income and we owe $6000. This is not true. My employer informed Paylocity of their mistake and they admitted to the error and would contact the *** and resolve the issue. They have failed to do this. My employer has been back and forth with them for months now and they still have not corrected the issue with IRS. We have email threads where Paylocity says they sent in the corrected W-2. This is not true. I've contacted the *** and they have no record of Paylocity sending in the corrected W-2. Now Paylocity will not even respond to my employer. All I need them to do is file the corrected W-2. For some reason they do not want to do that or are avoiding the issue. This has been going on for 6 months. No one at Paylocity will talk to me or respond to my emails. No one will communicate with my employer either. This to me is just bad business. I really don't know what else to do to get them to resolve the issue and was hoping a complaint with the BBB might motivate them. Thank you for your time.

  

  Business Response

  Date: 03/30/2025

  Hello,

  We will review the above complaint and have a team member reach out to the company administrators this week.

  Thanks,

  *****

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23133264
  
  I am rejecting this response because: 

  No one from the company has reached out to me or my employer to let us know they are working on resolving the issue with the ***. This the same issue we've been dealing with for 6 months now. Paylocity  has not taken responsibility for their error or made the effort to fix a simple problem and will not communicate with my employer or me. I'm trying to avoid taking legal action but if this continues I will have to seek legal counsel. Thank you 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/04/2025

  Hello, ********** director has contacted your company administrator to address this and provide clarification on the issue and they will reach out to you directly.  We have strict guidelines for communication and all communication goes through an approved company administrator with your employer.

  Thank you,

  Paylocity

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23133264
  
  I am rejecting this response because:
  My employer has reached out to Paylocity numerous times with no response from Paylocity and now Paylocity is telling me they've reached out to my employer about the matter and my employer will reach out to me. See the problem here. We have email threads where Paylocity has admitted their mistake and said they corrected the issue with the **** This is still not true. All I'm asking is that they file the W-2C and resolve the issue with the **** Thank you and sorry I have to keep asking. This has gone on to long.
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/14/2025

  Hello and morning ******, 

  I am responding back to you with some additional information regarding this situation.  I have reached out to the leadership contacts that have made multiple attempts to get in-touch with the client contact, ****** ****; but unfortunately, they still have not heard back.  I have also made a call out to ****** again this morning hoping to provide some additional assistance, but also received her voicemail.  Since she has not returned any of the emails or voicemails, I would suggest that you reach out to another authorized contact at your company to assist.  Due to the security protocols we have in place to protect all clients, we do not work or send any information directly to the employees of a company.  

  You mentioned you talked to someone from your company regarding this situation, if you have a name of someone that will respond to an email or voicemail; please pass that along.

  Thank you.

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Paylocity regarding their mishandling of my taxes and their unfair billing practices. I engaged their services with the expectation of professional and accurate payroll and tax management, yet their repeated errors have caused significant financial and administrative burdens.First, Paylocity failed to set up my taxes correctly, leading to errors that they now expect me to pay for. We have had past errors that have taken an unreasonable amount of timeover a year in one caseto correct previous tax-related issues, yet they continue to place the financial burden of their mistakes on my company. Their stance is that the client is ultimately responsible, but if that is the case, it raises the question of why I am paying for their services if I must constantly micromanage their work.Second, upon closing my account, ********************** is demanding an additional fee to retain access to payroll records, despite the fact that I have already paid them monthly to generate these records. Furthermore, once closed they will be restricting employees from accessing their own personal payroll information unless additional fees are paid, effectively holding critical financial documents hostage.I find these practices to be unethical and unfair. I am requesting that Paylocity take immediate corrective action by:Accepting responsibility for their tax errors and covering the costs associated with fixing them.Ceasing the practice of charging clients and employees for access to payroll records that should be readily available.Providing a clear and fair resolution to this issue to prevent further financial hardship on clients.

  

  Business Response

  Date: 03/09/2025

  Hello, thank you for writing in.  Please allow me a few business days to look into this matter and a member of my team will reach out shortly.

   

  Thanks,

  Paylocity

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Paylocity due to ongoing service failures, lack of adequate customer support, unresolved issues, and overcharges that have caused significant operational disruptions and compliance risks for my business.The specific issues I have encountered are as follows:Inability to Add Certifications and Licenses: I am unable to update and maintain employee certifications and licenses in **********************, which is crucial for compliance with state regulations (particularly in ******). This failure places my business at risk of non-compliance penalties and potential legal ramifications.Failure to Complete Requested Setup: I requested the setup of systems to track the number of visits and provider payments in both Celebrity and ********* Despite multiple requests, this setup has not been completed, making it difficult for my company to pay providers accurately and on time.Access Issues with Onboarding and Time and Attendance Modules: I have not been granted access to the Onboarding module for Celebrity Home Health, and there are still unresolved issues with the Time and Attendance system across all my companies. These system failures disrupt employee management, payroll, and compliance processes.Overcharging for ***************** Despite only having access to one platform (company ID: *********, I have been charged a minimum payroll fee for each company under my organization. This charge structure is unfair and unreasonable, especially given that The *************************************** owns all my company locations. When I previously worked with *****************, I was charged based on the number of employees per company, and I expected the same billing structure with Paylocity. I have sent the relevant bills to Paylocity to compare costs, but the overcharges persist. I demand that I be charged only once for access to the system and then per employee, which is a reasonable and expected approach based on my previous experience with ADP.

  

  Business Response

  Date: 02/19/2025

  Hello *****,
  
  I am sorry to hear about the concerns that you have with the setup of your account on **********************. I have sent your request to the Leadership team over your account at this time and requested that you be contacted by a leader as soon as possible to address your complaint.

   

  Regards,

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22957996
  
  Im rejecting this response because it doesnt address my complaint. Im requesting a full refund for the services I didnt receive until now and discounts to be applied to my account based on the issues and damages incurred. 
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 03/03/2025

  Hello, 

  Appreciate the additional information regarding this situation.  This information has been sent over to the leadership contacts that have been assisting with the closure of the previous open items.

  Thank you.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22957996
  
  I am rejecting this response because: Nothing have been resolved, including the pricing information and the charges for services not received for almost 3 months. Please ask the business to reply once they offer a resolution (price adjustment, payroll proper setup, refund for the services not received)
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 03/15/2025

  Hello *****, 
  
  We have connected with the leadership team that oversees your account. I have confirmed that Leadership did reach out when your complaint was first filed and that you have been working with them to address the concerns about your service. At this time, progress is being made to address your open concerns as quickly as possible to resolve your concerns. 

   

  Regards, 

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 22957996
  
  I am rejecting this response because:

  issues still not resolved and I keep getting charges for services that are not properly working. I havent received the credits requested.

  i am not happy with the payroll specialist I was assigned - *******!
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paylocity has withheld my taxes incorrectly and have issued me two incorrect w2s and now they are refusing to issue me a correct w2 saying that the one they corrected is correct but it is not.

  

  Business Response

  Date: 02/14/2025

  Hello ******, 

   

  Unfortunately Paylocity is not able to discuss Your W2 with you directly Based on the Agreement we have with Your employer We are unable to address any  W2 or Payroll concerns with Unauthorized users. to address concerns they  would need to be handled through your employer. Currently due to not including your employers information in your complaint we are unable to reach out to them on your behalf. To address this concern we suggest that you reach out to your employers HR team to address your concerns. 

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22939282
  
  I am rejecting this response because:
  It specifically states not to put any personally identifiable information so I cant give you the name of the company publicly on this messaging forum. You can, however, use my name to find that information in your payroll software among your clients. Also, my company has reached out to you several times regarding you speaking with me directly, but theres been no response to that so youre just using that as an excuse to further the process you dont want to fix my W-2 because you dont want to be audited is my guess But Ive already spoken to the *** and the W-2 C that you issued is still incorrect. Were nearing the end of February now and I still dont have a correct W-2. The company I work for is telling me its you refusing to correct it
  Sincerely,
  
  ****** Ki *******

  

  Business Response

  Date: 02/18/2025

  Hello ******, 

  Once again I apologize for any misinformation you have received for your Employer or any other source. the Name of the company is public information and would not be considered PII since we only Keep client data in a secure access we are unable to find the company you are associated with by your name Since you are not listed as a Authorized contact for the company this is why we requested the name of your Employer to find and reach out to a Authorized user to attempt to address your concern. Paylocity is a ***************************************** we provide services to companies to help process and manage ************** if you are unable to provide us the information that is need for us to contact your Employer on your behave then the next best course of action we can suggest is request that your employer reach out to us and we are happy to help address this issue. 

  Regards, 

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22939282
  
  I am rejecting this response because:

  My employer has nothing to do with this complaint. They have reached out to you more than once, If you generate my paychecks then Im in your system. 
  
  Sincerely,
  
  ****** Ki *******

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded, completed and mailed the paperwork required to close my paylocity HSA and for them to send funds to my new employers HSA administered by *************** on 12/25/2024. Since then I have sent two email messages to batinfo@paylocity one in last January and another yesterday asking for an update. I have had no response. I will note I also sent paperwork to close another HSA with Healthequity at the same time and that was processed two weeks ago. When I login to Paylocity I no longer see an account. **********************, you need to do better. I need to transfer these funds to my new HSA, and close my Paylocity HSA - there is over 8100 in this account.

  

  Business Response

  Date: 02/09/2025

  Hello, I will reach out to my ************** and have them contact you this week.  Thanks,

   

  Paylocity