Complaints

This profile includes complaints for Paylocity Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paylocity Corporation

  1400 American Ln Schaumburg, IL 60173-5452

  
• 

  Paylocity Corporation

  115 W 29th St Ste 809 New York, NY 10001

  
• 

  Paylocity Corporation

  21 Fadem Rd Springfield, NJ 07081

  
• 

  Paylocity

  2107 Livingston St Ste C Oakland, CA 94606

  
• 

  Paylocity

  2775 W Navigator Dr Meridian, ID 83642

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a former employee for *********************** in ****** ********. We recently closed the business, and now I'm waiting on my tax return to file my current year. This is the second time they've done this to the company as a whole, and they are now putting my wife and me in financially stressful situation. My employer has reached out with copies and proof of the required documentation, and Paylocity has refused to be of any assistance. They're putting the burden on my former employer all the while the correct documentation has been submitted multiple times. Paylocity is creating financial hardships for all of the former employees.

  

  Business Response

  Date: 02/07/2025

  Hello *******, 

  I do apologize for the frustration and inconvenience this is causing you and your wife.  I do see this situation was previously submitted to the necessary team/contacts to get resolved and I have added an escalation note for an additional push.  I have also included additional leadership contacts to assist with the escalation I have submitted.

  Next steps will be that our internal team will continue to work with the main company contact (*****) and provide her with all the updated information and resolution to get these W2s to the employees.

  Again, apologize for the frustration and inconvenience this has been.

  Thank you.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22910782
  
  I am rejecting this response because:

  This is not the first time this has happened, and I'm under the impression that either the system is flawed or the operators using the system are flawed, ill-prepared (most likely, which would be a management problem), and/or less than concerned with the individuals whom they essentially service. Forgive me, but I am reluctant to accept the response of a repeated and preventable problem.

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 02/12/2025

  Hello, we are continuing to work on this for you and will provide another update as soon as possible.

   

  Thanks,

   

  Paylocity

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have been informed that the tax issue has been resolved. My employer reached out and informed us that we would be receiving them soon. 

   

  I sincerely appreciate the due diligence and am most grateful. 

   

  I hope your team as a group can identify the short comings and help to rectify any potential problems for your other clients. With the current chaos in the federal government, it's hard to get ahead of any delays that might occur if clerical errors outside my control aren't corrected in a timely manner. These repeated, costly mistakes affect individuals' faith in your organization and are root causes for reluctance in promoting your product. Again I hope you can investigate the cause of problem for the sake of your remaining clients.

  
  Sincerely and most gratefully,
  
  ******* *****

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last November, I switched payroll companies to Paylocity for my church, *******************************, Client ID ******. ***** ***** was the employee / representative who worked with me during the transition. In December I looked on our yearly filings to find out that my W2 was not included. When contacting them, they told me that it was because of my ministry housing allowance and that they would fix it. It is now February 5, 2025, and I still have not received my W2. I have spent hours on the phone and on emails trying to get this reconciled but to no avail. I sent a termination letter to ***** ***** on January 13, dated 12/31/24. In the letter I stated that they are still responsible for my W2 and that they should not charge me any more fees since I was not using them for payroll in January. On January 21, I was charged $130.91 for January ******* fee. Additionally, on February 4, I was sent an invoice of $125 for termination fee. I have stopped all ACH transactions with Paylocity and have instructed them not to withdraw anymore money. I was promised numerous times that I would be refunded the $130.91 but as of today, this has not happened. I told them that if I didn't get the refund by today, I would file a complaint. I have had a terrible experience with Paylocity. The employees seem inept, at least with regards to church payroll. Before I signed up I made sure they were able to do church payroll, but obviously this is not the case. I want to receive the promised refund back and I do not want to have to call them anymore. I also do not want anymore withdrawals, including the $125. Additionally, I want my W2 sent to me ASAP, which is now legally overdue. Please pay attention to this matter ****. Thank you.  

  

  Business Response

  Date: 02/06/2025

  Hello, I will work with my internal team to address this. I will have a member of our service team reach out to assist.

  Thanks,

   

  Paylocity

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22903169
  
  I am rejecting this response because: I do not want to close this claim until this problem is rectified. Thank you. 

  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 02/10/2025

  Hello *****, 

   

  We have reached out to Manager and Director over the Service team that Managed your account while you where with Paylocity for them to address your complaint. We have requested that this issue be Escalated and addressed as quickly as possible. 

   

  Regards, 

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22903169
  
  I am rejecting this response because:

  Thank you for escalating but I do not want to close this claim until this is rectified. They had told me it was escalated weeks ago, but as of yet, no one has contacted me, I still have not received my 2024 W2, and today Paylocity tried to withdraw unauthorized funds from my account even though I had blocked them. They tried using a different merchant ID, which is deceptive and scrupulous behavior, to say the least. I have spent way too much energy on trying to get what I expected and paid for. I expect that this be reconciled ASAP. 
  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 02/11/2025

  Hello, my team is working on this and will be reaching out as soon as it's resolved. Thanks,

   

  Paylocity

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22903169
  
  I am rejecting this response because: Again, I appreciate that your team is working on it, but I do not want to close this claim until all problems are reconciled. I need to receive my W2 ASAP so that I can file taxes, and I need to be refunded the amount owed to me. And at this point, because of all the extra time and energy I have spent, any other compensation would be greatly appreciated. Thank you. 

  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 02/13/2025

  Hello, we don't have any new updates on this, but my team is continuing to work on this and it is escalated.

  Thanks,

  Paylocity

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previous employer paid my November 2024 ***** coverage for my healthcare. I had to fill out an enrollment form stating what I healthcare I wanted to enroll in. I meant to only check the ***** care box but I was told I also checked the dental box as well. I received a letter in the mail on 1-6-25. I called today 1-10-25 asking about a small amount still owed ($27) I was told since I didnt pay it in time now neither my healthcare or dental would be covered and now its too late. If my employer paid for the healthcare and it was paid for why wasnt my insurance company notified? Where did the payment for the medical go? I have over a few thousand dollars worth of medical bill from the month of November and now Im being told too bad. I have been very nice to the representatives on the phone and they understand and the one said she agrees 100% This is sad and Im asking for help.  

  

  Business Response

  Date: 01/27/2025

  Hello ******,

  We understand the frustration you are facing with the Cobra issue. At this time based on the agreement we have with your former employer we can not discuss these options with you directly you will want to reach out to your former employer to discuss options to address this concern. 

  Regards, 

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22861368
  
  I am rejecting this response because:
  
  the cobra payment was forwarded to Paylocity, 

   

  the payment was never made to the insurance Company. 

   

  My premium was paid. 
  

  My employer made their payment. 
  

  Paylocity never forwarded that payment for my cobra coverage. 

   

  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 01/28/2025

  Hello ******, 

   

  As was stated before Our team has a agreement with your former employer to protect the account they have with us. But to assist we have reached out to leadership in Cobra support team to attempt to assist with this concern. Our team should reach out to you or will reach out to your Former employer for them to contact you and provide options. 

  Regards,

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired paylocity as a payroll company and it was the absolute worst experience I have ever had with any kind of payroll company. Our onboarding was messed up and delayed for several months. Our implementation manager had no clue what they were doing. There were several issues with the *** and wires department not receiving funds properly. But the most egregious error is that we were told that we could use ACH transfers and that was a condition of us assigning up with paylocity. They broke their word and insisted on wire transfers. I have tried to get this resolved and the internal team completely refused to help.

  

  Business Response

  Date: 12/19/2024

  Hello *******, 

   

  We will have one of Senior leaders reach out to you to discuss your concerns with you. 

   

  Regards, 

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22703806
  
  I am rejecting this response because:

  When I was contacted by a member of paylocity, they were not empowered to offer any solutions that actually resolved my issues. 

  He said he would take my concerns back to leadership.  And I will update this post if they actually reach out to resolve it.

  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to transfer my *** with my current provider into an HSA with Paylocity. My current *** has received the form necessary from Paylocity filled out completely and are ready to send the completed form and check to Paylocity. Paylocity is requiring this form that contains my social security number and account numbers with a check to be mailed to them. They are refusing to accept their own document in any secure format. My *** offered to send via fax, email, and even overnighted to a PO box. Paylocity refused every attempt to compromise. I am very concerned with identity theft and stealing of my *** funds sending this info through the mail and a resolution must be found. I have already used my 60 day rollover for the year.  

  

  Business Response

  Date: 12/18/2024

  Hello ****, 

   

  We will have a Leader in our Spending accounts team reach out to address this concern with you. 

• Initial Complaint

  Date:12/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paylocity committed to offer our group many features to enhance our labor management that they could not deliver once we signed up with them. Some examples below:Their scheduling templates did not allow us to create templates based on positions and operational needs. This was a promised feature during the onboarding process. Navigation through our locations was supposed to made easier through a toggle switch. This was never done for us.Labor cost visibility at the end of the day for our managers to report on labor costs. This report was never generated despite being told any report could be made.With their unusable schedular not connected we lost the ***** period for clock ins and had to revert to managing time off requests in two separate systems. We also lost the employee scoring for attendance. Some of the key features we were really sold on. The training in timecard approvals was not designed for our group. When we asked for an instructor led training we were hoping for something that would at least cover policies that apply to us. The trainer was not able to pull any examples for trainings that showed any meal break violations, how they appear on time cards to approve, what alerts or notifications an employee would get and where. These are all key features we have been honing in on so for them to not be able to still provide an example was disappointing during a training. The training became mute the minute she started taking about time off requests and how they are approved because those are done in the schedular which we could not use which brought us right back to using two platforms to manage employees. We made it through a small part of the implementation process as the system we were promised and sold on was never delivered. We never ran a payroll or implemented their system into our group. They still are planning to charge us over $35,000 for delivering nothing. $9,459.07 has been paid already. They do not wish to make things right.

  

  Business Response

  Date: 12/12/2024

  Hello ****, 

  I am sorry to hear that you have experienced these issues with the Implementation of Software. I have reached out to our Implementation leadership team and requested that a Senior leader reach out to you to discuss your concerns. they will be reaching out as soon as possible to Address these concerns with you. 

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** has been running payroll through Paylocity for about 3 months now. After a long implementation due to some internal issues, my team and I thought we would be ready for a nice experience. However, it has been problem after problem and the service team is deficient to say the least. I have tried reaching out to all the individuals who initially helped with the set up and they don't do much at this point since I guess they think their job is done since the system was implemented even though it was implemented with issues that normally don't come up unless someone points them out. To date we have inaccurate bills and money that they charged and collected that according to emails with our sales *** should had included credits. We had issues with child support payments sent to the wrong person and their answer was we needed to solve on our end... Issues with wrong set up of time off policies, benefit policies etc. We had issues with timely payroll, taxes not paid, ***orts, etc. On top of this, a charge of 10 k to the wrong company that has not been accounted for with no response that is satisfactory. you talk to different individuals, and nobody seems to keep notes, so you have to start over on any small or big issue. Benefits implementation still has not been finalized. We had so many issues during our open enrollment that employees were denied care. I have tried to find a way to scale problems; but service and our implementation/ sales team basically has ignored that request. After so many months of implementation and trying to add a second company I wanted nothing less than resolution to our issues since starting over again is really problematic for everyone of course but how do you work with a company that basically ignores the issues and with no dispute process only a service email that eventually responds but doesn't solve all issues and others they simply ignore.

  

  Business Response

  Date: 11/26/2024

  Hello ******, 

  Thank you for notifying us of your experience. I have forward this concern to the Senior leadership over your account. A Leader in our service team will be reaching out to you address these concerns. 

  Regards, 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paylocity refuses to put federal taxable gross income year to date amount on employee paystubs. They have put the **** for that paycheck but there is not a YTD one nor is FITW explained. When dealing with various government companies, State child support agencies, state insurance agencies. schools, ** offices that rely on income and monthly paystubs they will not accept a report from Paylocity they want monthly paystubs. If it does not reflect Federal Taxable Gross Income for that check and YTD then they take the Gross off the check stub which is a major pay difference and causes undue hardship and financial burdens.

  

  Business Response

  Date: 11/12/2024

  Hello *****, 

  Based on the security agreement with your company you are not a Authorized contact for your company. We will reach out to a Authorized contact with your company to provide options for your concern. Please contact your Administrators that are authorized for your company so that we can assist you with your concern and get this addressed with the Paystub issue.

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paylocity handling of denied *** claims. When a claim is denied, access to funds (my money that I pay in) is suspended until repayment is made. There is no period of time given to make the re-payment before suspension, and Paylocity claims that it then takes multiple days for payments to process and the card to clear which leads to inability to access care in that time. A period of time for repayment should be given if a claim is denied. Paylocity claims that "it's the bank" for the period of payment processing, but it states directly on the repayment form that it wont be processed until a stated future date decided by Paylocity, not the bank.

  

  Business Response

  Date: 10/02/2024

  Hello *******, 
  
  Thank you for informing us of your concern. We have reached out to our Spending account leadership and will have the reach out to you about your concerns with *** claim. One of our Spending account members will reach out to address this concern. 
  
  Regards

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to pay taxes to government entities. Money was debited, but for two months taxes have gone unpaid, including quarterly filings. Was told to give 10 business days which I have and despite multiple emails and inquiries, still unpaid. It has been two months total.

  

  Business Response

  Date: 08/30/2024

  Hello and afternoon *****, 
  Sorry to hear the delay that you are experiencing with the situation you have emailed.  I have reached out and shared this information with the service leadership contacts that are assigned to the account; *****.  Unfortunately, I do not see your name on the list of approved contacts, so the leadership contacts will be reaching out and working with the approved contacts on the account.

  Please reach out to the company's company admin team with any additional questions you may have or to receive updates.

  Thank you,
  
  *************************
  EOS ************************************* Support

  ************************************