Complaints
This profile includes complaints for Restaurant.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 210 total complaints in the last 3 years.
- 129 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint is being filed to report several instances of fraud and false advertisement. Restaurant.com is a business that advertises coupons for various restaurants that are made available to customers that pay "membership fees" in order to access the coupons. An employee of *************** contact me asking if I was interested in allowing them to sell coupons for my establishment and I declined. Since my refusal to participate in their offer, I have had several customers walk in and attempt to redeem coupons from *************** despite me insisting that we would not participate and any coupons purchased through them are not valid or redeemable at my business.
Business Response
Date: 07/11/2025
To Whom It May Concern:
We have received a complaint from ***** Bucher (BBB#********) regarding his restaurant.
For over 20 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly.
Per Mr. ******** request, we have removed the restaurant from our website and stopping the sale of certificates for the restaurant.
Thank you.
Very truly yours,
***** ********
Restaurant.com, Inc.Initial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23526133
I am rejecting this response because:
It was clearly stated that the gift card was for complete credit to the resturants listed in the area that was searched for this is why I'm unsatisfied if I had wanted to purchase a discount off of a resturant I would have gone and done such thing however I did not want to so such thing and I feel mislead because it clearly stated in the purchase that it was a gift card not a point system and honestly at this point I wouldn't mind a point system but on the website the purchase is limited even further by only being able to use a certain amount of points witha certain resturant i cant even choose what resturant i want to eat from there all ones no one wants to eat from or have horrible reviews so no im not satisfied with points to use from a resturant i dont even want to eat from
Sincerely,
****** ******Business Response
Date: 07/01/2025
To Whom It May Concern:
We acknowledge receipt of the complaint submitted by Mr. ****** ****** (BBB #********) and would like to express our gratitude for bringing this matter to our attention. We sincerely apologize for any dissatisfaction experienced with our service.
For over two decades, Restaurant.com has been a leading online marketing platform for restaurants, collaborating with thousands of independent operators nationwide to enhance their business growth. Each restaurant within our program enters into a formal agreement with Restaurant.com, which includes the provision of certificates on their behalf. It is the responsibility of the restaurant to honor these certificates when presented by customers.
As outlined by Mr. ******* he received a Restaurant.com Gift Card, which can be converted into points for redeeming restaurant certificates that provide discounts at participating establishments. It is important to note that the gift card itself is not valid for direct use at these restaurants. Our program is designed to offer meal discounts at participating locations. For instance, a $25 certificate allows a customer to order $50 worth of food, resulting in a $25 discount, thereby reducing the total payment to $25.
To access the discount, Mr. ****** is encouraged to visit www.restaurant.com/redemptions to create an account, identify a participating restaurant, and redeem the Gift Card for the corresponding restaurant-specific certificate. It is this certificate, rather than the gift card, that must be presented at the restaurant.
Should Mr. ****** require further assistance, he may reach out to our customer service specialists at *********************** who are available to guide him through the redemption process and explain the various options at his disposal. Additionally, Mr. ****** can utilize the credit towards a discount with our Dining Discount Pass. We are here to address any further inquiries he may have.
Thank you for your attention to this matter.
Best regards,
***** ********
Restaurant.com, Inc.Business Response
Date: 07/08/2025
To Whom It May Concern:
We acknowledge the receipt of the complaint submitted by Mr. ****** ****** (BBB#********). We appreciate Mr. ****** for reaching out to Restaurant.com, and we sincerely apologize for any dissatisfaction he has experienced with our service.
Our customer service representative has been in direct communication with Mr. ****** to address his concerns. We have provided him with detailed information regarding the functionality of the Restaurant.com gift card and have encouraged him to review our terms and conditions related to our program.
Should Mr. ****** have any additional inquiries, he is welcome to reach out to us at ************************************.
Thank you for your attention to this matter.
Best regards,
***** ********
Restaurant.com, Inc.Customer Answer
Date: 07/09/2025
Complaint: 23526133
I am rejecting this response because: you didn't advertise that it was a point system you advertised that it was a gift cart that's the whole point u tricked me into thinking it was a gift card I bet that's how u scam all your people for however many fake as years you've been scaming people I don't want the points I don't want anything from you you scamed me you won this scam never again never again will I use Groupon or rssturant you are not an upright credible business if u scam people like that good day *** you piece of c*** u know what u did NO MORE RESPONSE NEEDED KINDLY SCAM SOMEONE ***** WOTH UR LEGAL JARGIN AND TELL THEM ITS A GIFT CERTIFICATE HAVE EITHER THE BBB OR ANYONE ELSE CHECKED ON THIS SCAM NO NO ONE DOES THEIR JOBS AMYMORE **** RESTAURANTSFUXK RESTURAMTS .COM AND **** THE BBB NO ONE DOES S*** THE SAME ISSUE ******* EUN AROUND **** U **** THIS U SCAMM3D THE **** OUTTA ME LYING A** N***** I DONT WANT S*** FROM U NOT ANOTHER RESPOMSE OR ANYTHING **** DIE IN A HOLE RICH ******* FUCKS
Sincerely,
****** ******Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Restaurant.com claims to offer gift certificates to restaurants at different levels for usually 1/2 price, e.g. 7.00 for a $15 certificate good towards a minimum purchase, e.g. $30. I thought they were out of business & while cleaning , I found some old certificates I had, so I went to the site and saw they were still up & running. I started calling restaurants I was interested in and none of them take these certificates; some establishments had no idea what I was talking about. I sent two emails to restaurant. com to file a complaint and they answered or AI answered telling me I could exchange for points; today, I called a few more restaurants and still havent found any in ************ that do. So glad I wasnt purchasing them with money. This site should be taken down. Talked to ******* twice today at customer service and he kept saying restaurants listed with exclusive deals take them; they do not- I called at least ten of them. I just want this site removed as a legitimate business. It is not.Business Response
Date: 06/16/2025
To Whom It May Concern:
We have received the complaint of ********* ******* (BBB#********). We want to thank Ms. ******* for contacting Restaurant.com. We apologize that you are anything but pleased with our service.
For over 20 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly.
Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurants primary obligation under the contract is to honor the certificates when customers present them.
Ms. ******* states that some restaurant did not fulfill its obligations to honor the certificate. We are reaching out to the restaurant to discuss this situation. Restaurant.com is deeply disappointed by the restaurants actions and the discomfort those actions have caused you.
Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. We are exchanging the certificate for the equivalent value in a Restaurant.com points.
Ms. ******* can contact one of our customer service specialists, at *********************** directly. We will be able to assist Ms. ******* confirm current participation, assist with redeeming for restaurant certificates, and otherwise assist with utilizing the savings from the Restaurant.com points. In addition to our participating restaurants, we also have Dining Discount Pass that are available through our program.
Thank you.
Sincerely,
***** ********
Restaurant.com, Inc.Initial Complaint
Date:06/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23456856
I am rejecting this response because:
I do not accept their marketing nonsense says nothing and does nothing directed toward my issue. They need to satisfy their **ntract. They are a fraud at worst-in**mpetent. **. No help. They **uld not care. Less about ***************** In fact, spike to rude young woman on phone yeaterday. Shame on her. Them.
No customer service at all. This ** is horrible.
Sincerely,
******* ****Business Response
Date: 06/13/2025
To Whom It May Concern:
We acknowledge the receipt of the complaint submitted by Ms. ******* **** (BBB #********) and would like to express our gratitude for her reaching out to Restaurant.com. We sincerely apologize for any dissatisfaction she has experienced with our service.For over two decades, Restaurant.com has been a leading online marketing service dedicated to supporting restaurants. We proudly collaborate with thousands of independent operators nationwide to enhance their business growth. Each restaurant in our program enters into a formal agreement with Restaurant.com, which includes the provision of certificates on their behalf. It is the restaurant's responsibility to honor these certificates when presented by customers.
As detailed by Ms. ***** she received a Restaurant.com Gift Card, which can be converted into points for redeeming a restaurant certificate to receive a discount at a participating establishment. It is important to note that the gift card itself is not valid for direct use at the participating restaurant. Our program is designed to facilitate discounts on meals at these locations.
We appreciate your understanding and are committed to resolving this matter promptly.
Sincerely,
***** ********
Restaurant.com, Inc.Business Response
Date: 06/16/2025
To Whom It May Concern:
We have received the complaint of ******* Lang (BBB#********). We want to thank Ms. **** for contacting Restaurant.com. We apologize that you are anything but pleased with our service.
We would like to inform you that Ms. **** can obtain a discount by identifying a participating restaurant that displays the Exclusive Deals banner. To redeem her points, she will need to present the restaurant-specific certificate, rather than a gift card, at the participating location.
For further assistance, Ms. **** is encouraged to reach out to one of our customer service specialists at *********************** Our team is available to guide her through the redemption process and to provide detailed information regarding the various options at her disposal. Additionally, Ms. **** may utilize her points towards a discount with our Dining Discount Pass.
Should there be any further inquiries, we are here to assist.
Best regards,
***** ********
Restaurant.com, Inc.
Customer Answer
Date: 06/17/2025
Complaint: 23456856
I am rejecting this response because:
Sincerely,
******* ****They repeat same. Figure it all out online.
So no help at all. I reject the response.Initial Complaint
Date:05/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a $75.00 gift card and when I try to open the app on my phone it does not open. I've tried to access the app for several months and it does not load. I keep getting the fork of death where it shows like the app is loading but it just keeps loading over and over. I also tried logging in on my PC and I keep getting an error saying that my login credentials do not match their records but I'm 100% sure I have the correct login information. I have no idea how to access my $75 credit and have not been able to use my credit. I feel that this company makes it difficult for people to use their gift cards causing people to get discouraged therefore giving up on trying to use their credit. In the end *************** end up keeping your money.Business Response
Date: 06/02/2025
To Whom It May Concern:
We acknowledge the receipt of the complaint submitted by Mr. ******* ****** (BBB#********). We appreciate Mr. ****** for reaching out to Restaurant.com, and we sincerely apologize for any dissatisfaction he has experienced with our service.
Our customer service representative has been in direct communication with Mr. ****** regarding his account. We have informed him of the recent implementation of our new point system, which has resulted in the conversion of his existing gift card into points.
Should Mr. ****** have any further inquiries, he is encouraged to reach out to us at ************************************.
Thank you for your attention to this matter.
Best regards,
***** ********
Restaurant.com, Inc.
Initial Complaint
Date:05/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23347612
I am rejecting this response because: Only 3 resturants that accept the certificats in my area. ************* is a flase advertising. How many people got scamed for this. I could not use any points. What should I use it for?
Sincerely,
Chanchana CostaldiBusiness Response
Date: 05/20/2025
To Whom It May Concern,
We acknowledge receipt of the complaint submitted by Ms. ********* ******** (BBB#********) and would like to express our gratitude for her reaching out to Restaurant.com. We sincerely apologize for any dissatisfaction she has experienced with our services.
Our customer service representative has been in direct communication with Ms. ******** regarding her concerns about certain restaurants that are no longer in operation. We have escalated her issue to our Support Team, who are diligently working to enhance our network and ensure our listings are updated regularly. Ms. ******** has the option to exchange her certificate for points, which can then be redeemed for a new certificate at any participating restaurants offering Exclusive Deals on our platform.
Should Ms. ******** have any further inquiries, she is welcome to contact us at ************************************.
Thank you for your attention to this matter.
Best regards,
***** ********
Restaurant.com, Inc.
Business Response
Date: 05/22/2025
To Whom It May Concern:
We acknowledge receipt of the complaint submitted by Ms. ********* ******** (BBB#********) and would like to express our gratitude for her reaching out to Restaurant.com. We sincerely apologize for any dissatisfaction she has experienced with our service.
One of our customer service representatives has been in communication with Ms. ******** regarding her concerns about certain restaurants that are no longer in operation. While we strive to keep our listings up to date, there are instances where restaurants may close without prior notice, and we regret any inconvenience this may cause.
To address this issue, we offer an unlimited exchange option for the certificate, which can be converted into points. These points can be redeemed for a new certificate at any restaurant featuring Exclusive Deals on our platform. Additionally, our ************************** is actively working to ensure that closed restaurants are removed from our listings while continuously expanding our network by adding new establishments.
Should Ms. ******** have any further inquiries, she is welcome to reach out to us at ************************************.
Thank you for your understanding.
Sincerely,
***** ********
Restaurant.com, Inc.Customer Answer
Date: 05/22/2025
Complaint: 23347612
I am rejecting this response because: Fruad
Sincerely,
Chanchana CostaldiInitial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using this company for over a decade now and had so many unused certificates where some ranging from $10 up to $100. A few months ago I noticed that all of my certificates were no longer available that they were turned into points. I never requested for this to happen and a lot of restaurants dont even participate with ***************. I had reached out to Customer Support several times to see what has happened and why the changes when something I purchased was taken away from me and how can I get my certificate back. I kept hitting a wall with each rep. ** not able to gift off any points or convert them into gift certificates etc. Is this legal for them to take paid certificates and convert them into points?Business Response
Date: 04/23/2025
To Whom It May Concern:
We acknowledge the receipt of the complaint submitted by Ms. ****** ****** (BBB#********) and would like to express our gratitude for her reaching out to Restaurant.com. We sincerely apologize for any dissatisfaction she has experienced with our services.
Our customer service representative has been in direct communication with Ms. ****** regarding her gift card associated with her account. We have informed her about the recent launch of our new website and mobile application, which are designed to enhance user experience and provide convenient access to account features. As part of this upgrade, we have implemented a new points system. Existing Restaurant gift cards and credits will now be converted into points, which can be redeemed for certificates at any participating restaurants offering Exclusive Deals on our platform.
While the option to send a gift card saved on the account is no longer available, customers can still print and share ********************** certificates, making them ideal gifts for friends and family.
Should Ms. ****** have any further inquiries, she is encouraged to reach out to us at ************************************.
Thank you for your understanding.Sincerely,
***** ********
Restaurant.com, Inc.Initial Complaint
Date:04/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23223632
I am rejecting this response because:This response did not address the issues with Fitchi House. This response also fails to address the variety of restaurants mislisted on your site that have permanently closed, including the two I named. The dining discount pass is only used at one location within a 4 mile radius of my home, so it's not something that is worth the cost.
Please refund me the amount I paid for the gift cards and make an effort to improve the accuracy of your listing. Greater transparency would be a major help to your customers.
Sincerely,
***** NusBusiness Response
Date: 04/22/2025
To Whom It May Concern:
We have received the complaint of ***** *** (BBB#********). We want to thank Ms. *** for contacting Restaurant.com. We apologize that you are anything but pleased with our service.
For over 20 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly.
Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurants primary obligation under the contract is to honor the certificates when customers present them.
Ms. *** states that the Seattle's Tacos and *************** did not fulfill its obligations to honor the certificate. We are reaching out to the restaurant to discuss this situation because they are under new management. Restaurant.com is deeply disappointed by the restaurants actions and the discomfort those actions have caused you.
Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. We are exchanging the certificate for the equivalent value in a Restaurant.com points.
Ms. *** can contact one of our customer service specialists, at *********************** directly. We will be able to assist Ms. *** confirm current participation, assist with redeeming for restaurant certificates, and otherwise assist with utilizing the savings from the Restaurant.com credits. In addition to our participating restaurants, We have the Dining Discount Pass that are available through our program.
Thank you.
Sincerely,
***** ********
Restaurant.com, Inc.Business Response
Date: 04/23/2025
To Whom It May Concern:
We have received the complaint of ***** *** (BBB#********). We want to thank Ms. *** for contacting Restaurant.com. We apologize that you are anything but pleased with our service.
One of our customer service representatives, has been in contact with Ms. *** about her concern that some of the restaurants refuse to accept our certificate. We are reaching out to the restaurant to discuss this situation. Restaurant.com is deeply disappointed by the restaurants actions and the discomfort those actions have caused you.
Ms. *** can contact us, at *********************** if she has any further questions.
Thank you.
Sincerely,
***** ********
Restaurant.com, Inc.Customer Answer
Date: 04/24/2025
Complaint: 23223632
I am rejecting this response because: For the reasons I have already submitted. I do not believe this service is accurately marketed, worth the value, or effectively maintaining communication with businesses. It do not feel that spending more time and energy on this business is reasonable.
Sincerely,
***** NusCustomer Answer
Date: 04/28/2025
Complaint: 23223632
I am rejecting this response because:For the reasons I have already shared. I already have a high balance on my account. I do not need a gift card, just a refund.
Sincerely,
***** NusBusiness Response
Date: 04/28/2025
To Whom It May Concern:
We have received the complaint of ***** *** (BBB#********). We want to thank Ms. *** for contacting Restaurant.com. We apologize that you are anything but pleased with our service.
For over 20 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly.
Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurants primary obligation under the contract is to honor the certificates when customers present them.
Ms. *** states that some restaurants did not fulfill its obligations to honor the certificate. We are reaching out to the restaurants to discuss this situation. Restaurant.com is deeply disappointed by the restaurants actions and the discomfort those actions have caused you.
Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. We are exchanging the certificate for the equivalent value in a Restaurant.com gift card code. [- We are also issuing you an additional $50 Restaurant.com card code for her inconvenience.]
Ms. *** can contact one of our customer service specialists, at *********************** directly. We will be able to assist Ms. *** confirm current participation, assist with redeeming for restaurant certificates, and otherwise assist with utilizing the savings from the Restaurant.com credits. In addition to our participating restaurants, we also have the Dining Discount Pass that are available through our program.
Thank you.
Sincerely,
***** ********
Restaurant.com, Inc.Initial Complaint
Date:04/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23204913
I am rejecting this response because: customer service sent me an email with a password reset linkat 453p EST and I was not aware of this until 930p. The link is valid for an hour only and expired by the time I tried it. I used the alternate link to request another password reset link on my own, and that has yet to send me a new password resent link right now. i have tried twice and am still waiting. I also wrote back to the customer service email saying as much, so as of right now, I am still not able to access my account.
Sincerely,
********* ****Business Response
Date: 04/16/2025
To Whom It May Concern,
We acknowledge the receipt of the complaint submitted by Ms. ********* **** (BBB#********). We appreciate Ms. **** for reaching out to Restaurant.com, and we sincerely apologize for any dissatisfaction she has experienced with our services.
One of our customer service representatives has been in communication with Ms. **** regarding the update of her account email. We have escalated her concerns to our Advanced Support Team, which is currently conducting a comprehensive review of her account.
Should Ms. **** have any further inquiries, she is welcome to reach out to us at ************************************.
Thank you for your attention to this matter.
Best regards,
***** Horowitz
Restaurant.com, Inc.Business Response
Date: 04/17/2025
To Whom It May Concern:
We have received the complaint of ********* Dyer (BBB# 23204913). We want to thank Ms. ************* contacting Restaurant.com. We apologize that you are anything but pleased with our service.
One of our customer service representatives, has been in contact with ******* about her account. We have successfully merged her account using the updated email provided and the issue has been resolved.
Ms. **** can contact us, at ************************ if she has any further questions.
Thank you.
Sincerely,
***** ********
Restaurant.com, Inc.Customer Answer
Date: 04/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ****Initial Complaint
Date:04/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi I have been calling and emailing for a month trying to get my email updated to be able to use my meal gift card. I spoke to someone on March 9 then the 117th & Friday but nothing has been done. Thanks so much.Business Response
Date: 04/08/2025
To Whom It May Concern:
We acknowledge receipt of the complaint submitted by ******* ****** (BBB#********) and would like to express our gratitude to Ms. ****** for bringing this matter to our attention. We sincerely apologize for any dissatisfaction she has experienced with our services.
Our customer service representative has been in direct communication with Ms. ****** regarding her account merge request. We have escalated this matter to our Advanced Support Team, who are currently conducting a comprehensive review of her account to ensure we provide the most effective resolution promptly.
Should Ms. ****** have any additional inquiries, she is welcome to reach out to us at ************************************.
Thank you for your understanding.
Best regards,
***** Horowitz
Restaurant.com, Inc.
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