Complaints

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• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented 4 dumpsters from this company last summer. Each dumpster was $365 and after the third dumpster, the person on the phone (I don't remember her name) said that my monthly rental fees would be waived because I had more than three dumpsters. On 9/30/22, I received a bill for $430. I called, expecting them to say this was in error, but instead, I got a belligerent man who told me I only heard what I wanted to hear and that he had specific notes about how the daily fee was only valid to the end of the month for each paid dumpster. That was never my understanding and I would have made sure to return the dumpster by the end of the month had I known that I was being charged daily after the month's end. Instead, I kept the dumpster for an extended period thinking it was at no charge. This company also never sent me the terms in the mail nor via email. I also never got a call from them checking to make sure I knew their terms after the end of the month. Instead, they waited until I returned the dumpster to send me a huge bill and then became very unkind as I tried to figure this out with them. As a result of their poor communication and lack of documentation that would have outlined their terms, I am requesting that my bill of $430.00 plus late fee charges in the amount of $6.45 be eliminated. Thank you.

  Business Response

  Date: 10/19/2022

  Dumpster delivered 6/3/2022.  Client called for a dump and return on 6/15/2022 for 6/16/2022. Originally account was under the name of Tom Irwin. On 6/16/2022 Teresa O'Hare called the office and said the first dump was for Tom but the additional dumps would be her responsibility. She was told that if she had 3 dumps in the month of June that there would be no rent.  Dumpster was dumped again on 6/17/2022 and again on 6/28/2022 for a dump and return. No rent was posted for the month of June. She said that she would only have the dumpster for one more week. August 16, 2022 the dumpster was called in done. The rent due if for the month of July (31) days and 12 days (twelve) for the month of August 2022 which we did not charge the full 16 days of August. Forty three days at $10.00 per day rent = $430.00. Our contract indicates that the rent after one week at the job site is $10.00 per day unless there is 3 dumps or more during the month. The dumpster had no activity for the month of July and half of the month of August. When she called to complain about the rental fee she said she was told there was no rent due to the fact that there was three dumps, and was told that was for the month of June only. We do not go and pick up these dumpsters until the client calls the office to say they are done. She was not happy and said she was contacting the BBB.

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  Customer Answer

  Date: 10/20/2022

   I am rejecting this response because:
  This is just a recap of their reasons why they want to charge me $430.00. I never signed a contract and was always under the impression that I would not be charged a daily fee. I would have never held that dumpster so long had I known that a fee was being applied. I also would have been grateful had the company made a follow up call at some point to discuss what was happening. Instead, the just waited the full time and then presented this bill. I would have never kept the dumpster had I know there was a $10 daily fee being assessed.