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Business Profile

Health Care Placement

Hospital Sisters Health Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care Placement.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bbb claim

    I went to an urgent care facility that my family has been to many times. Instead of receiving a bill for the co-pay I have received over $1000 in out-of-pocket charges. I have talked to insurance which is ****** ********** and the convenient care many times with no resolution. I paid one of the bills to avoid collections while I file this claim the other bill I received from ******* behalf of HSHS for the doctor alone is $403.09 Every time we have attended this facility in the past, it has been billed as an urgent care co-pay, when you ****** this facility it is listed as an urgent care.

    It was never disclosed to me at any time that I would be expected to pay hospital charges when this facility is listed as an urgent care on ******, we’ve been there before and paid an urgent care co-pay, and it is not attached to a hospital.

    These deceptive business practices and overcharging for services is dishonest at best and predatory at worst. ****** ********** has been no help as they also say that it’s being submitted as hospital charges instead of urgent care charges. I am at a loss when I expected a $50 co-pay and instead have already spent over $600 and now have a surprise $400 bill that was sent five months after services.

    You can even see on ********* own website that this facility is listed as AN ALTERNATIVE TO VISITING THE EMERGENCY DEPARTMENT.

    This is unacceptable.

    Screenshots attached to show how consumers find this facility, and how it is represented. All as an urgent care.

  • Initial Complaint

    Date:01/31/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/24 I went to make a payment on a bill and where you normal get the option of how much it didn't end up doing that instead it paid the whole bill of $555.00, at that time the office was of course closed and I called the next day but they said the amount was already taken out and the only way to get it back was to file a claim for refund. When I filed this claim I was told that I would get a refund within 30 days. I called on 12/10/24, 12/12/24,12/30/24 and was told the same thing that its being reviewed, on 12/30/24 though they said that this would be given as higher priority seen as how it was over 30 days now, I continued to call 1/8, 1/9, 1/10, 1/13, 1/14, 1/15, 1/16,1/20, 1/22, 1/29, 1/30, I had spoke with managers ******* and ***** ** and they both have stated that it remains in review and that they have their hands tied and I will have to wait till the claim is done, I spoke with them today 1/30 and told them I wanted to know a date when I will be getting my money and that its been going on 60 days now which is a red flag as 30 days is now 60, I want my $555.00 returned to me as well as them clear my bill then for all the trouble that they have put me through financially, emotionally and physically. A person should not have to wait for this and yesterday they said we'll have a for sure update and we will call you by the end of the business day and no such call was received. I should not have to waste my time fighting for my money back when clearing this place doesn't care. I have also told them I would take them to court but that again is not right for me because then Id be spending more of my money. So that's why I'm counting on this to bring me justice! My money back and my current bill wiped clean.

  • Initial Complaint

    Date:01/24/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a approved financial assistance with this hospital. It is to cover 100% of anything that my insurance does not cover. For a year now I continue to receive bills, Emails, texts and harassing phone calls about the $39.75 they continue to harass me about. I have told them that I have financial assistance and they agreed yet this matter continues every month. I have tried to resolve this with their business office and even spoke to **** the Administrator at ** ******* ******** ** ********* ********. Her direct phone number is ************. Business Office number ************. I am at my wits end with these people. Thank you for your help.

  • Initial Complaint

    Date:12/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ********* ** ***** had surgery in Sept 2024 and we received a bill for $2,641.07.

    On Nov. 18th I called HSHS at ************** to pay $241.07 of the bill and put on payment plan. After the phone call I checked bank balance and the full $2,641.07 was removed from my bank account.
    Within 5 minutes of hanging up phone with HSHS the first time I called back and said I was overcharged $2400. I spoke to the same lady who admitted she had made a mistake and charged me the full amount. At this point she said it could take up to 30 business days to get a refund of $2,400. I said I understand that mistakes can happen but it wa not acceptable to wait 30 business days to get a refund of money that was essentially stolen from my bank account.
    I Asked to speak to her manager, and was able to speak with .****** ***** who said she will expedite the refund and i should get my refund that day or the next and she would call me and let me know when stolen funds have been returned to my account.
    I did not hear anything and funds were not returned and on Nov 20th or 21st I called back and was told they should be returned soon.
    On November 25th I called and spoke to another male manager and he stated he would look into my stolen funds of $2,400 and get back with me. I never heard back anything.
    On 12/4 I called back and spoke to a lady and asked to speak to a manager. Instead she spoke to the manager and said she would expedite it to return stolen funds.

    I understand mistakes happen but $2,400 is not a few dollars and when money is stolen, it should not take 30 business days to issue a refund.

  • Initial Complaint

    Date:08/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern:

    I am filing a complaint against Hospital Sisters Health System/******* **************. They have sent my account to numerous collection agencies stating that, I have a remaining amount of $120. I have consulted with the IL Dept. of Insurance and my *** insurance extensively. They have informed me in writing that, I have a balance of 0 for this preventive procedure namely pap smear that is covered 100% by my health insurance. Please view the documents attached. I would like to have this resolved by *** as paid off entirely in my account AND in the collection agencies.

    I appreciate your timely attention to this matter. Have a good day.

    Sincerely,


    ******* ** ****

  • Initial Complaint

    Date:10/30/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Service 7/18/2023
    I complained about a bill for a service I did not receive. For them to fully correct, they have to resubmit the claim to the insurance company. I have contacted the insurance company, insurance company called them three way (I was in the call) and asked them to resubmit the claim. They have refused to resubmit the claim. If they resubmit the claim, they will be a different outcome. They have refused, threatened to send my bill to collections even though this case is not closed. I have been calling about this from July 2023. I need help for them to just resubmit the claim. That is all I am asking and I will abide with the insurance decision if they resubmit the claim.

  • Initial Complaint

    Date:10/28/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This hospital came after my late mom's estate for a large sum of money on top of $97,000 they received from medicare. I wrote them a check which they lost. I put a stop payment on said check and paid them again through my bank account with the aid of a teller via electronic debit. Months after the estate was closed they informed my attorney they still haven't been paid. I had to produce proof yet again that it was paid. I feel like I'm being terrorized by this hospital.

    Customer Answer

    Date: 10/30/2023

    Proof it was paid. 

  • Initial Complaint

    Date:10/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Office visit 11/20/22 Billed 105.19 — was disputed because it should have been covered as part of the colonoscopy appt was never told it would be a separate offfice visit. The billing dept told me numerous times they were working on it and not to worry it would not go to collections. In the mean time I went to the dr on 4/10/2023 and was billed 104.18 for that visit and I paid once received on 5/8/2023. I was told the funds were applied to the 105.19 and they wrote off the balance. I told them them the payment I sent was for the 104.18 not the 105.19 since it was still under dispute.

    On 8/3/2023 I was told the billing for the 105.19 was correct and so I started paying on it on 8/27 and 10/2 I paid towards the bill. However, they could not tell me the balance or were my money was applied since there systems had been down for over 30 days and could not give an eta.

    I went to the dr on 8/11/23 for my preventative care visit. They are now telling me that has a balance that I did not now as I would have disputed since this was preventative care.

    I spent 45 minutes on the phone today with no resolution other than they would review again! Meanwhile they sent me to collections.

    Business Response

    Date: 11/06/2023

    The matter was mistakenly sent to collections and that amount was pulled back in August. The balance from the most recent visit is being reviewed by coding.

Hospital Sisters Health Systems is NOT a BBB Accredited Business.

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