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Business Profile

Producers

Bunn-O-Matic

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bunn-O-Matic's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bunn-O-Matic has 2 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called for service for an item under warranty and was charged over $500 for service, when the unit itself cost $300. I specifically told the representative that I needed to pre-approve any charges, but they charged me anyways. Horrible customer service and unethical business practice. Will never purchase from this company again!

      Business Response

      Date: 02/15/2023

      BBB, The Service Agent had to travel 4.5 hours and this wasn't clearly communicated.

      Based on the customers conversation with our disputes team we have already credited $343.00 leaving a bill for $157.00.   

      Customer Answer

      Date: 02/15/2023

       I am rejecting this response because:

      That is inaccurate. The service representative informed me that he lived local and less than 15 minutes from our office, so he did not travel 4.5 hours. The charge was never authorized in the amount billed and what is really unfortunate is that the "service" that the representative completed, DID NOT fix the issue. The coffee maker is still leaking hot water from the lid and it was just purchased in June 2022.  We will never purchase a product from BUNN and I will share with friends, family, and district colleagues the horrible and unethical service received from this company. 

      Business Response

      Date: 02/15/2023

      We reached out to the customer and agreed to credit the service call and replace the machine.

      We believe this will satisfy the customer's concerns.

       

       

      Customer Answer

      Date: 02/15/2023

      Better Business Bureau:



      I appreciate **** for reaching out to me personally this morning to address my concerns and assist with correcting this issue. Thank you for your assistance *****

    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told Bunn was lifetime warranty as does the paperwork my warmer stopped working and I contacted them and they said it was not lifetime and wouldn’t even send a replacement part that is the whole reason I purchased Bunn for that price was because it Carried a lifetime warranty.

      Business Response

      Date: 01/23/2023

      Unfortunately there are websites that provide incorrect information.  BUNN's website, packaging and other materials are clear.  BUNN provides a 3 year warranty for most of its Home Products, including the brewer that ****** ***** purchased.  The brewer that she purchased was manufactured in March of 2017, therefore no longer is under warranty.

      BUNN does offer an exchange program for brewers that are out of warranty.  The new price of the Classic brewer
      is $129.99.  We offer an out of warranty exchange price of $103.99, plus tax if applicable and free freight.

      If *** ***** would like to take advantage of the exchange program, she can call back to the BUNN Order group.

      Regards,

      **** *****

    • Initial Complaint

      Date:10/15/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in July Our Bunn Slushie Machine stopped working our maintaince person told us that the machine needed frion. So we called for a tech from **** ****** ************ and we told them that the bunn machine needed frion, thy said no problem they would send someone to fix the problem. On or about July 29th the tech arrived looked at the machine said it needed frion and that he was not certified to work with frion. I then call thier customer service line and they said they did not have anyone that was certifed to send to repair the machine. I then made sure that we would not be billed for the service as no service was provided and they assured me that we would not be billed. I then noticed on out american express account we were billed for the service. When i called the billing department she would not help me and made it sound like there was nothing she could do for me. This is unreal and they sould not treat customers like this and get away with it. The amount is $244.78

      Business Response

      Date: 10/25/2022

      We credited the invoice and reached out to the customer to help with the machine.

       

      **** ******

      Customer Answer

      Date: 10/25/2022

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      They never reached out to me as stated but if they ctredited my account that is all i asked for. 

    Bunn-O-Matic is NOT a BBB Accredited Business.

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