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VeriFacts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts

    Business Response

    Date: 06/03/2025

    In response to your communication via the Better Business Bureau dated 06/03/2025.

    I have updated our system to process your request for a Cease and Desist.  Effective immediately, all communications with you or any employer will be suspended.
    We regret any inconvenience this may have caused. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Thank you,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 06/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:06/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to call my place of employment along with other family members. Please cease and desist.

    Business Response

    Date: 06/03/2025

    In response to your communication via the Better Business Bureau dated 06/03/2025.

    I have updated our system to process your request for a Cease and Desist.  Effective immediately,all communications with you or any employer will be suspended.
    We regret any inconvenience this may have caused. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Thank you,

    VeriFacts, LLC Compliance Department


  • Initial Complaint

    Date:05/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against VeriFacts, Inc. for their unauthorized access and use of my personal information, including an improper credit inquiry. At no time did I provide consent for VeriFacts, Inc. to obtain, retain, or utilize my credit report or any other confidential information. Their actions were not only unauthorized but also an invasion of my privacy.I demand that VeriFacts, Inc.:1.Cease and desist all communication with me, my employer, and any third parties regarding this matter.2.Immediately delete and destroy any and all personal, financial, or confidential information they have obtained about me.3.Provide written confirmation that they have fully complied with these demands.If this matter is not addressed promptly, I will explore all available legal remedies and report their conduct to the appropriate regulatory authorities. I request that this complaint be included in VeriFacts, Inc.s public BBB record for full transparency.I expect a response within a reasonable timeframe, 10 business days confirming their compliance with my demands.

    Business Response

    Date: 05/19/2025

    Good afternoon,

    We are happy to comply with your request, however we will need more information to find you in our system. Please reach out to us directly at *********************

    Respectfully,
    VeriFacts, LLC *********************

  • Initial Complaint

    Date:04/29/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts

    Business Response

    Date: 05/02/2025

    In response to your communication via the Better Business Bureau dated 04/29/2025, we'd like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *******************************

    We look forward to hearing from you and providing any additional contact information you may need. 

    Should you request to no longer receive communication from us, just let us know and we'll update our records.

    Sincerely,
    VeriFacts, LLC *********************


    Customer Answer

    Date: 05/02/2025

     
    Complaint: 23265861

    I am rejecting this response because:
    I do not want them contacting me or anybody trying to verify me. 

    Sincerely,

    ***** ******

    Business Response

    Date: 05/05/2025

    In response to your communication via the Better Business Bureau regarding the rejection of our response.

    We would like to better help you but will respect your request not to contact you, your current and/or previous employers.

    Should you decide, you would like additional information please contact us at **********************

    Sincerely,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 05/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:04/17/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company called my place of employments call center and corporate office asking for information regarding me. I dont even work in this location. I have not given anyone any authorization to obtain a background or credit check for any reason. I would like my information removed from their database. My business, is not their business, and I can see from prior reviews that I am not alone on this.

    Business Response

    Date: 04/22/2025

    In response to your communication via the Better Business Bureau dated 04/17/2025, we'd like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *******************************
    We look forward to hearing from you and providing any additional contact information you may need.

    Should you request to no longer receive communication from us, just let us know and we'll update our records.

    Sincerely,
    VeriFacts, LLC *********************

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/9/25 this company contacted my employer. I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize ANY personal information be collected by Verifacts, LLC.

    Business Response

    Date: 04/14/2025

    In response to your communication via the Better Business Bureau dated 04/09/2025, we'd like to provide you with additional information on our company and reason for our outreach.
    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.
    To receive additional information, please contact our ********************* at *******************************
    We look forward to hearing from you and providing any additional contact information you may need.
    Should you request to no longer receive communication from us, just let us know and we'll update our records.
    Sincerely,
    VeriFacts, LLC *********************

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against VeriFacts, Inc. for their unauthorized access and use of my personal information, including an improper credit inquiry. At no time did I provide consent for VeriFacts, Inc. to obtain, retain, or utilize my credit report or any other confidential information. Their actions were not only unauthorized but also an invasion of my privacy.I demand that VeriFacts, Inc.:1.Cease and desist all communication with me, my employer, and any third parties regarding this matter.2.Immediately delete and destroy any and all personal, financial, or confidential information they have obtained about me.3.Provide written confirmation that they have fully complied with these demands.If this matter is not addressed promptly, I will explore all available legal remedies and report their conduct to the appropriate regulatory authorities. I request that this complaint be included in VeriFacts, Inc.s public BBB record for full transparency.I expect a response within a reasonable timeframe, 10 business days confirming their compliance with my demands.

    Business Response

    Date: 04/08/2025

    In response to your communication via the Better Business Bureau dated 04/07/2025, we'd like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *******************************

    We look forward to hearing from you and providing any additional contact information you may need.

    Should you request to no longer receive communication from us, just let us know and we'll update our records.

    Sincerely,
    VeriFacts, LLC *********************

  • Initial Complaint

    Date:04/02/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts

    Business Response

    Date: 04/04/2025

    In response to your communication via the Better Business Bureau dated 04/02/2025, we'd like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *******************************

    We look forward to hearing from you and providing any additional contact information you may need.
    Should you request to no longer receive communication from us, just let us know and we'll update our records.

    Sincerely,
    VeriFacts, LLC *********************

    Customer Answer

    Date: 04/04/2025

     
    Complaint: 23150726

    I am rejecting this response because it is Not Acceptable! If there is a company I do business with they can get info from me. There is No reason for you to pull my credit report 3 times in three months! Delete all my information and cease and decsist collecting information on me and agree to those terms here on the BBB sight!

    Sincerely,

    ***** ****

    Business Response

    Date: 04/07/2025

    Thank you for your communication.

    We have updated our system to process your request for a Cease and Desist. 

    Effective immediately, all communications with you or any employer will be suspended.

    We regret any inconvenience this may have caused. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Thank you,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 04/08/2025

     
    Complaint: 23150726

    I am rejecting this response because:it does not acknowledge that Verifacts LLC will STOP pulling my credit report of any kind! 

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company needs to NOT contact my employer and ask about my personal information!

    Business Response

    Date: 04/03/2025

    In response to your communication via the Better Business Bureau dated 04/01/2025, we'd like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *******************************

    We look forward to hearing from you and providing any additional contact information you may need.
    Should you request to no longer receive communication from us, just let us know and we'll update our records.

    Sincerely,
    VeriFacts, LLC *********************

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a formal complaint against VeriFacts, Inc. for their unauthorized access and use of my personal information, including an improper credit inquiry. At no time did I provide consent for VeriFacts, Inc. to obtain, retain, or utilize my credit report or any other confidential information. Their actions were not only unauthorized but also an invasion of my privacy.I demand that VeriFacts, Inc.:1.Cease and desist all communication with me, my employer, and any third parties regarding this matter.2.Immediately delete and destroy any and all personal, financial, or confidential information they have obtained about me.3.Provide written confirmation that they have fully complied with these demands.If this matter is not addressed promptly, I will explore all available legal remedies and report their conduct to the appropriate regulatory authorities. I request that this complaint be included in VeriFacts, Inc.s public BBB record for full transparency.I expect a response within a reasonable timeframe, 10 business days confirming their compliance with my demands.

    Business Response

    Date: 03/31/2025

    Thank you for your communication. We have updated our system to process your request for a Cease and Desist.  Effective immediately, all communications with you or any employer will be suspended.

    We regret any inconvenience this may have caused. Should you have any questions or require further assistance, please do not hesitate to reach out.

    Thank you,
    VeriFacts, LLC Compliance Department


    Customer Answer

    Date: 03/31/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ******

VeriFacts, LLC is NOT a BBB Accredited Business.

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