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VeriFacts, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 178 total complaints in the last 3 years.
- 47 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/05/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
7/05/2022 Verifacts contacted my employer to verify employment and other personal info without my consent.Business Response
Date: 07/06/2022
This is in response to your communication received through the BBB dated 07/05/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance & Privacy Department
Phone: ************ / Fax: ************Customer Answer
Date: 07/08/2022
Complaint: 17524240
I am rejecting this response because:
This doesnt address the issuewho and why is my information being looked into? Im currently being harassed & stalked and would like more details on this.
Sincerely,
***** ***** ********Initial Complaint
Date:07/01/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Verifacts LLC reached out to my company on 7/01/2022 asking for employment status through email. They had personal information on that email. I never authorized them to do this and want them to cease and desist asking for personal information immediately.Business Response
Date: 07/05/2022
This is in response to your communication received through the BBB dated 07/01/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance & Privacy Department
Phone: ************ / Fax: ************Customer Answer
Date: 07/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:06/24/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A salesperson from my old job just contacted me because they received a email about me today, 6/24/22, asking to verify my information to their general sales email box.I did not ask for anything to be verified and further want them to stop contacting old jobs, current jobs, or anyone else to try to get information about me.Business Response
Date: 06/27/2022
This is in response to your communication received through the BBB dated 06/24/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance & Privacy Department
Phone: ************ / Fax: ************Customer Answer
Date: 07/06/2022
Better Business Bureau:Thank you. I'm sorry, I did not see the link, but I accept the business response.
Sincerely,
***********************Initial Complaint
Date:06/22/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Verifacts LLC reached out to my company on 6/22/2022 asking for employment status through email. They had personal information on that email. I never authorized them to do this and want them to cease and desist asking for personal information immediately.Business Response
Date: 06/23/2022
This is in response to your communication received through the BBB dated 06/22/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance & Privacy Department
Phone: ************ / Fax: ************Customer Answer
Date: 06/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:06/21/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/21/22- I was notified by my employer that the company Verifact sent a letter and a phone call to attempt to verify my social security number and employment status. This violates the Fair Debt Collection practices act. I do not wish to be contacted at work by this company.Business Response
Date: 06/22/2022
This is in response to your communication received through the BBB dated 06/21/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance & Privacy Department
Phone: ************ / Fax: ************Initial Complaint
Date:06/20/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These people emailed a past employer looking to verify my employment information. I never gave permission for this information to be released. Stop emailing my old boss!!!!Business Response
Date: 06/21/2022
This is in response to your communication received through the BBB dated 06/20/2022.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance & Privacy Department
Phone: ************ / Fax: ************Customer Answer
Date: 06/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as they leave my previous employer alone.
Sincerely,
*******************************
VeriFacts, LLC is NOT a BBB Accredited Business.
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