We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security Systems

Barcom Security
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Barcom Security's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Barcom Security has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Barcom Security

      923 N Belt W Swansea, IL 62226-1712

      BBB accredited business seal

    • Barcom Security

      1101 S Court St Marion, IL 62959-3623

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original contract December 6, 2002 with annual renewal. After several years Barcom changed the date of annual payment to July 1. This was the new annual date of renewal. Cancellation notice was provided to Barcom on May 28, 2024. This complied with the 30 day cancellation requirement prior to the end of the annual contract. Barcom argues that the date of contract renewal is December 6 and required me to pay them $129.17 when no services were provided. I believe the contract has an annual renewal of July 1 when the annual payment is due. Barcom threatened to take me to small claims court. I can't afford the time off work so I paid the bill.

      Business Response

      Date: 11/04/2024

      ******** ****** signed his original contract on December 6th 2002 for a 36month term. This contract auto renews year to year once the 36months has been fulfilled.  ******** was set up on quarterly billing till July 1st 2017 when he asked to start paying his monitoring by the year. At this time his billing would go from July 1 2017 through June 30th 2018 and from year to year after this. The dates he pays for his monitoring has nothing to do with his contract term date. His contract would still renew year to year on December 6th. This is why he received a bill out from July 1st 2024 through December 5th 2024 of $129.17. This was explained to him from our accounting department over the phone and in writing.  

      I have attached the contract and the email that our accounting department sent. Please let me know if you need anything else.

    • Initial Complaint

      Date:02/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into a contract with Barcom Security for an alarm system for my home, in 2020. I had a 36 month contract with them. I made a call to request when my contract would end and I was given a date. After the date ended, I was told and sent information, via letter stating that my contract had ended. Now that I want to close my account, this company has altered my contract to pro rate my bill. The are stating that I signed another contract of which I did not. My alarm key pad is not working and I will not allow them to come back because they charged me $471.00 plus $109.00 for the home visit. I had no knowledge it would cost this much. If I did I would not have agreed to it. I call for repairs for my door bell ring and when the guy came out to fix the problem, it was still broken. Now my keypad battery is not working, I refuse to let them come back to replace it. The charges are escalating each visit.

      Business Response

      Date: 02/09/2024

      *****'s original contract signed on 10-22-20 for 36 months renewed for one year on 10-22-23 as stated in Section 1. In October of 2022 ***** sent in a cancelation request and I spoke with her to informed her that she was still under contract and that Barcom would bill her out for the remaining portion if she canceled. At that time ***** decided to keep her system monitored. In November of 2022 ***** sent in another request for Barcom to send her a notification a month before her contact would renew as a reminder for her to cancel and this is not Barcom's responsibility to remind a customer when their contract would renew. 

      After reviewing all of the paperwork and notes in *****'s file, I can see that all she wants to do is have her monitoring canceled. Since we are only a few month into the renewal year, I will give the approval to our Accounting Department  to stop any further billing on this account and inform our Central Station to stop the monitoring at ****************************************************************************** as of Thursday, February 29th 2024. 

                                                                                                                                                                                                                                                                                    Best Regards, ***************

       

      Customer Answer

      Date: 02/12/2024

      I would like to know what this company plans to charge as an exit fee. I do not want any over charge fees applied to my account. I will send the equipment back to their company upon receiving a forwarding address.

    Barcom Security is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.