Complaints

This profile includes complaints for CDW Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CDW Corporation

  200 N Milwaukee Ave Vernon Hills, IL 60061-1577

  
• 

  CDW Corporation

  300 N Milwaukee Ave Vernon Hills, IL 60061-1533

  
• 

  CDW

  4690 Fulton St E STE 203 Ada, MI 49301-8454

• 

  CDW Corporation

  2 Enterprise Dr Ste 800 Shelton, CT 06484-4600

• 

  CDW Corporation

  300 - 20 Carlson Court Etobicoke, ON M9W 7K6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********* Computer from CDW in August 2023. I don't live in the ** but in Thailand. I have purchased similar computers from ******* before for my business. I was unable to use my credit card for the purchase, so contacted CDW and arranged a transfer of funds from my **** account in Jersey, UK. CDW provided all the deatils for the transfer. I was later notified by CDW that they couldn't deliver the ** to my nominated address in US as it is a forwarding company.They advised me they couldn't wire the funds back to my account without a letter from my bank, the **** bank doesn't provide letters, only a copy of the original statement.I requested a check refund but they require a US address and account. I have provided these from a friend who has an account in the US but as it is a personal account they can't refund it as it's not a company. I was advised a check was sent but i didn't receive it, it was sent to a forwarding address. So now it's just over 12 months and I still can't get a refund. During that period the person managing the case left and I am dealing with another person. There have been 42 email exchanges. They have at all times been pleasant to deal with but I still have no movement on the case. I am happy to have a refund via an international credit card, to my friend's account, or to a credit card. Attached are the two key email chains.

  Customer Answer

  Date: 09/16/2023

  Hi, I advised cdw by email I had made complaint to BBB. After one year they were able to resolve the issue and issue a refund which I revised to my **** account in Jersey UK in about 8 hours. 
  Thankyou as it really helped. 
  kind regards

  **********;

   

  

  Business Response

  Date: 09/19/2023

  Hello *****,
  
  I hope you are doing well. Thank you for you for making CDW aware of this issue. Please know that we are committed to improving our service and your feedback is very important to our success. After reviewing your BBB complaint, I must first apologize for the dissatisfaction with our service you experienced. 
  
  I do see from your additional comments that the refund was finally issued, and you confirmed the funds were received.
  
  Thank you for your feedback and again, we are very sorry it took so long for your issue to be resolved. Please let me know if there is additional information you feel I should be aware of or if there is something else I can do to help you further.
  
  Thank you,
  CDW ************* Team

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CDW is using a third party to send unsolicited spam emails. I'm sure my email will be sold and this will expand exponentially. I have never given CDW my email address. Very unprofessional and a privacy violation.

  

  Business Response

  Date: 06/05/2023

  Good afternoon *****,

  I am so very sorry that you have been receiving these emails.  After further investigation I found that the email that was sent to you did not come from CDW it appears to be a SPAM email that came from ******************************. I again apologize for this experience. 

  If you have any additional questions or concerns, please let us know.

  CDW Customer Relations

   

   

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20093429
  
  I am rejecting this response because:  I know it was a third party.  CDW hired them and without my consent, they contacted me ON YOUR BEHALF from a list they bought with your money.  You are paying third parties to spam people so you can say, oh I'm sorry it wasn't CDW.  If CDW would stop paying third parties to SPAM, emails wouldn't be bought and sold without consent and I would receive less junk mail.  Very unprofessional.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 06/08/2023

  Hello *****,

  I apologize again for his frustration. I have confirmed with multiple CDW Marketing coworkers, that the email is a fake and we do not have any webinars scheduled for this. I asked, that if you still have the email, could you please forward the email to me at *********************************** Our legal team is asking for a copy of the email. This will allow CDW to investigate and will be taking legal action against the company the email came from. Additionally, our legal team confirmed to me, that CDW has a strict privacy policy that we abide by, stating that we do not share personal information. You can also find our privacy policy on the CDW website.

  We understand that your privacy is an important part of the trust you place in us. This Notice explains how we collect, use, disclose and otherwise process personal information in connection with our services. We encourage you to read this privacy notice in its entirety. If you have any questions, you may reach out to the CDW Privacy team at **********************************************. 

  I appreciate your feedback and if you have any additional questions, please let us know.

  Sincerly, 

  Norbert 

  CDW Customer Relations Analyst

• Initial Complaint

  Date:05/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Respected Officials, Even though I was given an order confirmation, CDW didn't bill me for this software. order details were provided in 8/9/2022. I need a new order number for this shipping. Because the order value on purchase order (Order #MXBS905/PO #******) doesn't match with the amount charged. Also the actual payment date is Feb 2,2023. So I need new order details so that I can generate ****-*** appropriately. I approached CDW about this but haven't received a response. I request them to generate a new order to match the amount billed because previous purchase order wasn't billed properly and I had to request them to take a payment for the order. I didn't notice that they didn't charge me for the order until I checked the credit card statements in 2023 and requested them to correct this.Thanks *************************************

  

  Business Response

  Date: 05/09/2023

  Hello *********,
  
  Im sorry for your recent CDW experience.  Thank you for taking the time to provide us your honest feedback. Please know that this feedback is very important to us. 
  Ive contacted CDW sales manager ******************  **** will be contacting you to discuss this issue further.  Again, we are sorry for this issue.  Please know we are working on this & will advise on a resolution as soon as possible. Please do not hesitate to call our team at ************** if you have any questions.  Thank you for your time & for choosing CDW.
  

  Thanks,
  ***********************
  CDW 
  CR - Quality Analyst

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 20016493
  
  I am rejecting this response because:

  I am receiving conflicting information, I received a response from CDW support *************************** that Microfocus caused the delay. I need proper answer and request that they provide it through BBB. I request that the case be left open until a response is received.

  Following is the email from CDW support

  
  *************************** Tue, May 9, 10:18?AM (1 day ago)
  
  to me, *******
  
  *********,
  
  We sincerely apologize for any inconvenience this issue has caused you.
  
  Our records indicate that the attached invoice has been paid in full using AMEX 2006
  
  The delay on delivery was due to Micro Focus confirming the correct licenses and the associated processing delays.
  
  Thanks for your patience,
  
  ***************************
  Account Representative **************** | CDW-G
  Direct Line: **************
  Fax: **************
  
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 05/16/2023

  Hello *********,

  I apologize the last email didn't provide the resolution you needed.  I have reviewed your initial email more in depth and do appreciate you attaching the original order confirmation for order #: MXBS905.  After review, I see the order confirmation was for a quantity of 1 of the ********************** Server SP2 - v.11 - license - 1 user for $225.99.  This item was cancelled and replaced by our EDC #: ******* - ** Open Ent Svr P/User SW E-LTU which is the Micro ********************* Server 1 user license for a cost of $224.99.  Additionally, EDC #: ******* was also added to the order   This was for the ** Pro Bus Sup 1 Yr for a cost of $50.99. Both of these items totaled $275.98 which should have been the amount charged to your card.  If this is not accurate, please respond to this email through BBB or you can email me direct at **************************************************.

  You also made reference to the order being placed in August of 2022, but the actual payment didn't post until February of 2023.  This was because the Electronic Distribution did not take place until February and we do not bill until the product has been sent.

  I have attached a copy of the invoice for your review.  If this does not help you achieve resolution, please respond with the best phone number and email address so I can forward your information to my Accounts Receivable Team to get you the documentation that you require to move forward on your end.

  Once again, I apologize for the troubles you are having getting the documentation required so you can move forward.  Please let me know what I can do to further assist if necessary.

  Thank you for being a CDW customer!

  Best Regards,

   

  *********************

   Quality Analyst

  CDW 

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20016493
  
  I am rejecting this response because:

  Please provide the reason behind why the digital distribution was delayed and I need a proof of delay by Microfocus attached to the response that they were behind the delay in approval of distribution. I also request you to provide a reason as to why I was not informed about the delay ? The moment order is placed and acknowledged, I get an order confirmation you are responsible for keeping me updated about it. If this is not correct please let me know why ? What prevented you from informing me about the delay from Microfocus ? I came to know about the billing lapse only when I reviewed my credit card statements for generating a 1099-NEC, that is why I followed up in February 2023. What if I didn't notice it , how long would it have taken for your company to notify me that order was not fulfilled as expected ?
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:04/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a power cord searching the *** number. Description was nonexistent and there were no photos of the product. What I received was not what I needed. It was a two pronged figure 8 power cord within 2 brown envelops. What I needed is a barrel power cord. Returned item with the inner envelope packaging and invoice to be rejected for not having the outer, secondary brown envelope. This policy seems like a way to not hold yourself accountable for terrible business processes. I paid around $130 for the item and shipping and I had to pay to return the item. Here is the product link I ordered: ******************************************************************************************* Attached is the response I received.

  

  Business Response

  Date: 04/18/2023

  Good Afternoon ******,

  Thank you for submitting feedback about your recent experience with CDW. On behalf of CDW, I sincerely apologize for all of the trouble this has caused you! After reviewing the return notes, it appears this was sent back because it is missing the power box. When you received the cord, there should have been an power supply sent with it. Can you confirm if you received the power supply? If you did not, I will need to address this via a case and work with the supplier directly. If you do have the power box, I can send you prepaid labels to return this.

  Again, I apologize for this poor experience you have had with CDW. I look forward to hearing back from you so I can further assist.

  Kind Regards,

  *****************************

  Customer Answer

  Date: 04/26/2023

   
  Complaint: 19939561
  
  I am rejecting this response because: There was no power supply sent with the cord per the response in the letter. In the attachment you can see there is no specs regarding a power box. I needed a barrel power cord and not a figure 8 cord. Nothing on the website provided indication of the cord. I went off the *** number and the camera compatibility notes. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/03/2023

  Good Morning ******,

  I am going to open a case to work on getting you a refund. I'm sorry that you were not sent the correct product based off of the CDW catalog. Can you please send me pictures of the cord directly to ******************************************* I look forward to hearing back from you.

  Kind Regards,

  ******

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the IT Director for ********************* in *****, **. This is the second time that I have received an email "Quote" from CDW with what looks like a realistic quote that my buyer would have asked for. The quote even asks me to log on to "Purchase". The quote has a quote number, and even references my Purchasing Buyer by name. I have contacted my buyer and she did not create the request. The last time that this happened I contacted CDW and they said that it was their way to show promotions. Unfortunately, if I was not verifying all "Quotes" I would have automatically clicked on the "Purchase" button.

  

  Business Response

  Date: 03/20/2023

  Good Afternoon *****,

  On behalf of CDW, I apologize that you are receiving quotes when you should not be. I want to make sure I speak to the sales team that is sending you these unauthorized quotes. Can you please provide me with one of the quote numbers? I will am going to speak directly to the Sales Manager and ensure you stop receiving these. Again, I deeply apologize for this!

  Thank you,

  *****************************

  CDW Customer Relations

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19591138
  
  I am rejecting this response because:

  I am trying to email ****** from CDW and do not have an email address to send the response to her.  The user that sent me the quote was *********************: ********************* | ************ | ************************************************ 

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/21/2023

  Good Evening *****,

  Thank you for providing the Account Manager's information. My email is ******************************************* You can email me directly here and if possible provide the quote numbers they have given you. I am also going to try to find the orders within our system. Again, I truly apologize for the quotes you have received.

  Kind Regards,

  *****************************

  CDW Customer Relations Supervisor

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase through CDW on 2/7/2023 for a 5 port 10 gigabyte router for my desk.. On 2/11/2023 I received the wrong order.. They sent me a 16 port 1 gigabyte router for a server room. I notified them right away. I have been strung along about trying to get a return... and get what I paid for. They have acknowledged that they shipped out the wrong item... and then have proceeded to ask me to send them pictures of the product that they know is wrong.. and then have refused to fix the issue. I cant get them to answer the phone nor return emails. I will be going to the bank for purchase protection.

  

  Business Response

  Date: 03/20/2023

  Hello ******,

  On behalf of CDW, I apologize for all the trouble you have gone through trying to get this item returned. After reviewing your order, it looks like the order that was placed matches the pictures. Just for clarification, is what is inside the box different from the package? The original order shows it was placed for Trendnet 16-port GB POE+ Switch. Also, I did check on the status of the return so we can get this processed for you. It looks like all we need is the serial number that is on the box and I should be able to get this approved to have it sent back. 

  Again, I apologize for the inconvenience this has caused you. I look forward to hearing back from you.

  Kind Regards,

  *****************************

  CDW Customer Relations

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19493481
  
  I am rejecting this response because: You didnt look far enough in to the order history. 
  

  Take a look at the original order confirmation and then look at the shipping confirmation. I attached the emails. 

  I ordered a 5 port 10 gig switch.... in the shipping confirmation... you guys swapped the product out for the 16 port 1 gig switch. The picture looks exactly the same...but the product listing was changed from what was in the order confirmation to the shipping confirmation. You can also see in the shipping confirmation that the picture is still of the 5 port switch... but the listing is of a 16 gig switch.. you can see the picture doesn't even match the product. 

  You can also see here that your ACCOUNT MANAGER ALSO admitted that the listing is incorrect. 

  At this point.. I already have my money back from the bank under Fraud Protection. You guys can deal with US.Bank now. Good Luck. You have 90 days from February 28th to work with US.Bank. When that 90 days is up.. you will no longer have access to the incorrect product that you shipped out. As well. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/21/2023

  Hello ******,

  Thank you for providing more information. I apologize that we were not able to send you the product you originally ordered. I would still like to assist you with getting the product you originally ordered. Can you provide the serial number of the unit you were sent? I can submit that to our partner, then get you the product you truly ordered.

  Kind Regards,

  *****************************

  CDW Customer Relations Supervisor

• Initial Complaint

  Date:01/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Online purchase made 1/16 - item total $97.84, tax $8.81, Free Shipping. Print of web order attached - #1 -Email confirmation of order received on 1/16. Same totals as above. Print of email attached - #2 (also shows free shipping)-Second email order confirmation received 1/17 from ****************************************** Same Totals as above. Print of email attached - #3 (also shows free shipping)-Noted two charges from CDW in bank account on 1/17 - Screenshot attached - #4 -Checked order status/history online ( on 1/17) and noted when order is viewed online it shows a shipping charge of $64.14 that was not authorized (matches second charge to bank account) - #5 -Attempted to use online chat on 1/17 to speak with customer support at company. Was placed in wait queue but no representative ever came online. (no screenshot)-Sent email response to ***************************************** on 1/17 requesting refund of shipping fee as website clearly indicated free shipping as did order confirmations. No response to date. Email attached - #6 -On 1/18, after not receiving a response to email above, again tried online chat with CDW customer service. After being in queue for two hours representative just repeatedly said "CDW charges shipping", told me to contact Autumn - even though I indicated she had not responded, and ignored my request to cancel order, and ended chat without addressing any of my concerns. Print of chat attached - #7 -After chat above I double checked website to verify I had indeed see free shipping. I went to item page - indicates free shipping, placed in cart and went to checkout. Steps 1 and 2 in checkout process also still indicate free shipping as 1/18 7:40pm. Screenshots of this attached as a pdf - #8 -Website and all communications indicate free shipping. I only caught the shipping charge by bank statement Shipping charge is extremely high given product. CDW is engaging in a deceptive practice by charging extremely high shipping and showing $0 on customer comms

  

  Business Response

  Date: 01/20/2023

  Hello ****,
  
  Thank you for contacting CDW.  I must first apologize for the dissatisfaction with our service you experienced.  We understand that when you receive an order confirmation that sates $0 in shipping, you expect this to be honored. I have reached out to Autumn and her supervisor to request that they remove this shipping charge from your order and provide you with a direct update once this is completed.
  
  Again, I cant apologize enough for the inconvenience this has caused. We hope that despite this experience you will choose to allow us to serve you in the future. Please let me know if there is additional information you feel I should be aware of or if there is something else we can do to help you further.
  
  Thank you for your feedback.

  Thank you,
  *****************************
  Customer Relations Quality Analyst | **********************
  

• Initial Complaint

  Date:12/27/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from cdw and i need to make a return as they gave me the wrong item. I shipped it back and the package was lost. Its been near two months now and the investigation was closed over a month ago. The manager has supposedly opened another investigation with *** and she is telling me every week *** is still looking. *** has been closed the case for over a month and now the product is lost with me liable. This is not the first time this has happened!!

  

  Business Response

  Date: 12/27/2022

  Hello *******,

  I truly apologize for the trouble this has caused you. I will look into where your refund is. Can you please provide me the order number and/or the return (RMA) number you were provided? I will work with our Canada Team to have this resolved. Again I apologize for the inconvenience this has caused.

  I look forward to your response.

  Kind Regards,

  CDW Customer Care

  Customer Answer

  Date: 12/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

   

  the rma is 40-MKNM6-11

• Initial Complaint

  Date:12/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* ************************************************* CANADA L6X2W4 Order Number: 1C8X72F P.O. Number: WEB order date oct 7, 2022 i have returned my order cdw have gave me *** label i send the item back with the tracking no. 1ZX1R9589195619660 its so frustating after month of wait they are still not refunding me my money back on my return i will never do business with them such a scammer and irresposnsible company i request please help me getting my moeny back as the items has been return with the proof of tracking to cdw thanks

  

  Business Response

  Date: 12/20/2022

  Good morning-

  
  Im sorry for your recent CDW experience.  Thank you for taking the time to provide us your honest feedback. Please know that this feedback is very important to us. 
  Our CDW Canada customer relations team is aware of this issue & researching needed next step.  And they will be contacting you directly to assist & provide you any updates. 
  Again we are sorry for this issue.  Please know we do value as a customer.  Thank you for your time & for choosing CDW.

  
  Thanks,
  ***********************
  CDW  CR- Quality Analyst

• Initial Complaint

  Date:11/30/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a notification from a software vendor ("T") that our annual software support agreement with them is up for renewal. Our reseller for this product was CDW, who handled the original agreement, so that is who I contacted to try to get a quote sent for the support renewal. I have since emailed my sales rep from last year, the general CDW sales email address, and called their general sales number and waited on hold 45+ minutes without getting to speak to a live person. I have yet to receive a response from them at all.At this point I don't know how I will be able to renew support with this vendor if CDW won't even process the renewal for me.

  

  Business Response

  Date: 12/01/2022

  Hello ****,
  
  Thank you for contacting CDW.  I must first apologize for the dissatisfaction with our service you experienced.  We understand that when you try to get in contact with CDW to place an order that you should be assisted in a timely manner. I have pulled up your Account# ******** and I am escalating this to a Sales Manager so someone from sales can get in touch with you as soon as possible regarding your renewal.
  
  Again, I cant apologize enough for the inconvenience this has caused. We hope that despite this experience you will choose to allow us to serve you in the future. Please let me know if there is additional information you feel I should be aware of or if there is something else we can do to help you further.
  
  Thank you again for your feedback.
  
  Thank you,
  *****************************
  Customer Relations Quality Analyst | **********************
  

  Customer Answer

  Date: 12/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************