Complaints

This profile includes complaints for CDW Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CDW Corporation

  200 N Milwaukee Ave Vernon Hills, IL 60061-1577

  
• 

  CDW Corporation

  300 N Milwaukee Ave Vernon Hills, IL 60061-1533

  
• 

  CDW

  4690 Fulton St E STE 203 Ada, MI 49301-8454

• 

  CDW Corporation

  2 Enterprise Dr Ste 800 Shelton, CT 06484-4600

• 

  CDW Corporation

  300 - 20 Carlson Court Etobicoke, ON M9W 7K6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 19, 2022 I received a delivery of a 75 inch tv. There was a mixup with the delivery. The item I was expecting was a 55 inch tv. I did not notice until the delivery men left that there was an issue. A few hours later I decided to unpack the tv. I looked at the model number and brand. It was not what I had ordered. It was a ************** I looked up the ************* model and it is a $6,000 item. I looked at the labels and there were four. Three of which had my name and the model number of the tv I ordered. The fourth label showed CDW as the sender and a school district in ********** as the recipient. I decided to call CDW to report the error. I gave the customer service person my address, phone number, the model number and order number referenced on the fourth label. She said she would arrange for pick up. I waited and waited and no one contacted me about picking up the tv. This was a 80 inch long box by 48 inches high on a wood pallet. It was 200 lbs. It sat in my living room. I could not move it because of the weight. I had to have that huge box while I had company over numerous times. After almost 3 weeks I called CDW again. I told them again to pick up the tv. I also said that I wanted $200 in compensation for them leaving the tv in m living room for so long. I did the right thing and called CDW to report the wrong delivery that would cost them $6,000 had I not reported it. I have emailed them a number of times regarding my compensation for doing the right thing and having the huge box for so long. CDW has not responded. I don't feel like $200 in compensation is out of line for doing the right thing but, having the huge box in my living room for so long.

  

  Business Response

  Date: 10/14/2022

  Hello ****,
  
  First let me apologize for any inconvenience this has caused you. I am not able to locate any information on the order in question. At your convenience, please provide me with your order number or account number so I can research this further for you. 

  Customer Answer

  Date: 10/14/2022

   
  Complaint: 18208771
  
  I am rejecting this response because:

  Thank you.  The reference number appears to be YXC2521 and the ** Number is MZFV930.  I have uploaded a picture of the label from CDW to the school district.  I was supposed to get a tv from New Egg but received your shipment due to mislabeling by CEVA.  It sat in my living room for 3 and a half weeks.  I don't think $200 in compensation is asking too much.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/19/2022

  Hello ****, 

  Thank you for providing the needed information. I have passed this on to the appropriate department to research further.

  Thank you

  
  

  Customer Answer

  Date: 10/26/2022

   
  Complaint: 18208771
  
  I am rejecting this response because:

  I am still waiting for compensation as my claim has not been resolved.
  

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/27/2022

  Hello ****,
  
  Unfortunately,we will not be able to offer compensation for the carriers miss-delivery mistake. Again, I apologize for any inconvenience this has caused.
  
  Thank you

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18208771
  
  I am rejecting this response because:

   

  I had a 75 inch tv in a box on a pallet that weighed 200lbs in my living room for 3 weeks.  I did the right thing the day it arrived and called CDW to have it removed.  I waited as instructed by your CDW employee.  I then had to call back a few weeks later again.  Then after a total of 3 weeks is was picked up.  The delivery company sent one person to pick it up.  I had to help him move it out of my house because it was so big and heavy.  The fact that you will not provide compensation for your errors by not picking it up after being notified and had to be notified again.  This is how CDW likes to treat people.  Your incompetence and failure to act cause me a major inconvenience.  Having a 5 foot high by 80 inches long box in your living room for 3 weeks, while having people over for dinner numerous times is INCONVENIENT to say the least.  Please see the attached picture of the box and tell me this wasn't inconvenient to have this in my family room for 3 weeks.

  Also, being a good samaritan and calling your company to let you know that a $6,000 tv was mistakenly delivered doesn't deserve any compensation?  If I wasn't a good person I might have said nothing, sold it and you'd be out $6,000.  I've got to say you are an ungrateful bunch.  

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/03/2022

  Hello,

  I apologize for the inconvenience that this situation caused you. Due to the carrier making the mistake and delivering this, I recommend working with the shipper that originally delivered this to your home. We will be unable to fulfill your request for the $200.

  Kind Regards,

  CDW Customer Relations

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18208771
  
  I am rejecting this response because:

   

  It was your shipper who delivered the wrong item.  Then I called CDW to alert them to the mistake and send someone to pick it up.  CDW was the one who never followed through on picking it up.  It's your fault it was at my house for 3 weeks.  I called again after 2 and a half weeks and finally at 3 weeks it was picked up.  But, I had to put all the stickers on the box and help the delivery guy get it out of my house.  This is on CDW.  It baffles me why you won't compensate me for this.  Your company dropped the ball.  That's on you.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/10/2022

  Good Morning,

  I apologize for this entire situation that you have endured. I completely understand your frustration here. CDW will not be able to provide you $200 for this issue.

  Kind Regards,

  CDW Customer Relations

  Customer Answer

  Date: 11/10/2022

   
  Complaint: 18208771
  
  I am rejecting this response because:

  I find this response unacceptable.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I an filing formal complaint with BBB the complaint is for CDW corporation I am emailing support to help with my refund on return its been a while I ve returned my items and haven't got refund still my order number is 1c8lmbw # web its a Macbook 16 inch its am already have a bad experience dealing with cdw ridiculous customer relations management Order placed on august - 28 , 2022 and return was given to *** on sept 1 , 2020 no support and resolution is given since that date please take a look and provide me my refund on my return thanks

  

  Business Response

  Date: 09/26/2022

  Hello ********, 

  
   I am sorry that you are having trouble with the return of order 1C8LMBW.  I have emailed the Sales Manager and asked that research the return of the Macbook and the credit you are expecting. You can expect to be contacted within ***** hours and be provided with an update.  
  
  Regards, 
  *************************
  CDW Customer Relations Analyst

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I placed an order with CDW Canada on August 15 2022 when i decided i ordered the wrong thing I wanted to return which i did on august 19th when they sent me a return label. it was a macbook that i ordered and when I sent it back *** hasn't delivered my package to them and it is deemed lost. I've been contacting cdw for help but they have not helped me at all and they are not communicating. My CDW ORDER NUMBER IS 1C8HK32. and my tracking number for the return is 1Z X1R 958 91 **** **** ON ****

  

  Business Response

  Date: 09/26/2022

  Good Morning Team, 

  For this complaint, we did receive the product back into our warehouse and credit memo # CT03538 was processed on 9/14/22, with a full refund to the customer's Mastercard. 

  Please let us know if there are any other concerns. 

   

  Thank you!

  CDW Care Team

   

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER NUMBER Order Date 1C8HXWZ08/16/2022 Apple MacBook Pro - **** - M1 Pro - 16 GB RAM - 1 TB SSD - US I received my item and then after few days I requested to return my item it was brand new sealed unopened then I request RMA and return label to send my items back I received RMA RMA# **-M9K28-11 and then I ship my items by using *** label given by CDW my concern is it been more then 10 days I haven't received my money back on my return Its quite frustrating. please provide my money back on my return

  

  Business Response

  Date: 09/02/2022

  Good afternoon-

   

  Thank you for contacting CDW.  Based on the *** tracking (1ZX1R9589194835106) for this return the item is still in transit & has not been received back yet.  Once the item is received back the credit should be issued.  Our team is following up with *** to make sure that there is no issues with this return shipment.  

  If you do have any further questions on this return or credit status, please call CDW at ******************.  Our customer service team will be able to assist.  Thank you for your time & for choosing CDW. 

   

  Thank you,

  ***********************
  CDW  CR -  Quality Analyst
  Email: **********************************

• Initial Complaint

  Date:08/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for some stereo speakers with this company on July 22, and instead of receiving these $200 speakers I received a file organizer worth perhaps $1. I have been in repeated contact with CDW via email and on the phone, and they keep telling me that they are waiting upon the conclusion of an investigation by their vendor who shipped the product. This "investigation" is taking far too long, and seems to me to be a bad faith attempt to keep my money. CDW representatives have promised a quick resolution to this issue, but have not done so. I am owed $237.87 by this company and I just want a refund.Thank you,********************* ***************************************************************************************

  

  Business Response

  Date: 08/29/2022

  Hello *****,
  
  I understand that as a loyal customer, when you make a purchase you expect to receive service in a timely manner. I know we have let you down, and for that we are very sorry. I have checked order 1C8BBQK and show that a Return Merchandise Authorization and call tag has been issued. I show that the call tag was emailed to  ************************* us why here...

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a RAM update for my laptop and the representative on their website ("ask the expert") recommended an out-of-date RAM which did not fit my laptop. I had to re-order the correct one, and now they won't credit me for their mistake. This has been going on for months now. I was told by three different people that the restocking fee would be waived and that I could send back the incorrect part. They are blaming this on Kingston (the manufacturer of the ***** Here is the information for the last person I spoke with:***************************** ******************** l CDW Hours: Monday Friday 8:00am 5:00pm (ET)Phone: ************ Main Sales Line: ************ The order # was 1C6YTB1 I am looking for a credit of $68.39 to the original Credit Card used please. They also need to send me the return label to send the incorrect item back. Thank you!************************* Mode ******** **************

  

  Business Response

  Date: 08/10/2022

  Hello,

  We apologize for the trouble and inconvenience this has caused.  I have researched the *** and it is still pending.  I have reached out to the person (and their supervisor) that is working with the vendor and requested an update on this ***.  I expect a reply to that email within 24 hours.  Once I hear back from them, we will be contacting you with the next steps and credit status. 

  Regards, 

  Customer Answer

  Date: 08/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Abuse of customers' credit card. I ordered a printer in early June and cancelled the order. Today (Jul 29) they just randomly charged my credit card again and tried to send me the printer that I cancelled 2 months ago. This is not acceptable.

  

  Business Response

  Date: 08/01/2022

  Hello,

  Thank you for contacting CDW Customer Relations. I apologize that you were charged for a printer after you canceled it. Can you please provide your name, the CDW order number or the invoice number? Once I have that information, I can begin the return for you. I will submit the return to have you fully credited back.

  Again, I apologize for the trouble this has caused you.

   

  Kind Regards,

  *****************************

  CDW Customer Relations, Quality Analyst

  ************, Opt 2