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Business Profile

Cooking Utensils

NuWave, LLC

Reviews

This profile includes reviews for NuWave, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NuWave, LLC has 3 locations, listed below.

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    • NuWave, LLC

      560 Bunker Ct Vernon Hills, IL 60061-1842

      BBB accredited business seal
    • NuWave, LLC

      1795 Butterfield Rd. Ste A Libertyville, IL 60048

      BBB accredited business seal
    • NuWave, LLC

      1755 Butterfield Road Libertyville, IL 60048

      BBB accredited business seal

    Customer Review Ratings

    1.5/5 stars

    Average of 16 Customer Reviews

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    Review Details

    • Review fromRichard M

      Date: 05/29/2025

      5 stars

      Richard M

      Date: 05/29/2025

      My NuWave Primo Grill malfunctioned. I contacted customer service via an email thread (I couldnt find a phone number) and had an immediate response. After a few hours of back and forth communication (e-mail) the problem was resolved. A replacement was shipped with a return label to send back the defective unit. I found their customer service to be top notch.

      NuWave, LLC

      Date: 06/02/2025

      Hello *******,Thank you for taking the time to leave a review. Were glad to hear you had a positive experience with Nuwave ***************** If you have any further questions or need assistance, please dont hesitate to reach out. Were always here to help!
    • Review fromkayla m

      Date: 04/05/2025

      1 star

      kayla m

      Date: 04/05/2025

      could have lit our house in fire they asked for proof of purchase and had to be under a year for warranty. I literally could have had my house burned down but okay. I plugged the unit in, it was not on, the drawer was out so I could put my items in it for dinner I could see smoke and smell electrical burning I looked under the unit the element was burning the unit even though again it was NOT ON just plugged in UNPLUG YOUR UNITS .did not repurchase the same name brand after their customer service

      NuWave, LLC

      Date: 05/07/2025

      Hello *****, We are so sorry to hear this! We would like to look further into this for you. We've reached out to you via email for more details. Were here to help and hope to find a resolution.
    • Review fromEdward W

      Date: 01/28/2025

      5 stars
      Great products. I have been a NuWave customer for many years now. I have purchased many of the ovens with the Dome and I absolutely love them. I do not know what I would do without them! The company has always gone the extra mile to please the customer. They always did in my case. 
    • Review fromTammy O

      Date: 04/18/2024

      1 star
      Horrible! Was lied to when I purchased my $600 air purifier. They told me Id receive a lifetime of HEPA filters, and they arent responding after months of contacting them. This shithole company needs to close down. They have removed my reviews, or changed the star rating to 5! POS
    • Review fromJudi L

      Date: 12/09/2023

      1 star
      I ordered a replacement part for my air fryer on 11/06/2023. Within a day I had *** tracking information saying a label was created and my payment was processed. As of today, 12/09/2023, the tracking still says the same thing. I have been emailing back and forth with customer service for weeks with no resolution. I have asked for my money back but they said they are investigating with their fulfillment department. Clearly the package was never sent just give me my money back. I actually feel scammed. No reputable company would ever let this happen. They have my money and I have no product.
    • Review fromWilliam P

      Date: 12/02/2023

      1 star

      William P

      Date: 12/02/2023

      I purchased and was charged for an induction wok on Nov 20th. The next day, according to **** a label was created and they were waiting from the package from Nuwave. 12 days have passed and Nuwave still has not yet sent the package to *** to be shipped. Ive sent multiple emails, initiated multiple chat sessions, and Ive even tried contacting Nuwave support via ********* either I get no response or the customer service rep says they are looking into it with no follow up or resolution. Im going to be contacting my credit card and disputing the charge. I really feel like Nuwave might not be a legitimate company and instead a scam with how incompetent their customer service and fulfillment are.

      NuWave, LLC

      Date: 12/04/2023

      Hello *******,

      We apologize for the experience you had so far. The order for the Induction Wok has been shipped and is currently in transit. Per *** there is an estimated delivery date of Wednesday, December 06 by 9:00 P.M.

      If you have any questions or concerns please feel free to reach out to us directly at ************************************************.

    • Review fromPaul R

      Date: 11/07/2023

      1 star
      No correspondence, poor service. I ordered a Brio **** qt. I saw on *** that a shipper label was created. This was 1 day after I ordered which was on 10/30/2023. Since then nothing. I tried to be reasonable asking when it would arrive ***** informed me they had to contact the warehouse to find out what was going on and they would get back with me. No one had gotten back with me and it had almost been 2 days. I text them again this morning, once again ***** said they would get back with me. Well here I am 8 hours later and nothing. Nuwave had good products but their customer correspondence is lacking a lot. Its almost nonexistent! I finally emailed and am just asking for a cancellation. If thats how you want to do business I can spend money somewhere else.
    • Review fromJane P

      Date: 08/31/2023

      1 star
      I purchased a Nuwave air purifier with my credit card. I later found out they declined the purchase and refunded me the next day due to me I having a low omini score. My credit card is 10 years old and I've never had a problem. I called my bank and they said they did not decline the purchase. I called Nuwave back and they said I could not purchase with any other card unless I sign a release form. So I'm unable to purchase the product. I was never contacted about the purchase being declined. I found out a few weeks later when I called. This is poor customer service.
    • Review fromIris D

      Date: 07/24/2023

      1 star

      Iris D

      Date: 07/24/2023

      We purchased one of their products as they boasted a free 90 day trial. What we received wasn't what we had thought we purchased so I attempted to start a return. This process is like pulling teeth as the automated system constantly claims their system isn't working and receiving an answer via E-mail is a waste of time. I finally received an answer via ******** of all places. I explained that I would like to return my product only to be told that I have to pay the shipping as they refused to provide me with a label. No where was that ever mentioned. I am disgusted.

      NuWave, LLC

      Date: 08/11/2023

      We do truly apologize for the experience you've had and the trouble you had in reaching us. It looks like we have processed a full refund to your order as of 8.10.23. If you have any other questions or concerns, please contact ************************************** directly. We would be more than happy to assist you.
    • Review fromDavid M

      Date: 07/14/2023

      1 star

      David M

      Date: 07/14/2023

      Bought a oven from nuwave had to send it back , ************** garbage , came damaged and the box was not damaged so it was packaged that way , told them it was damaged so they wanted to replace it , I said no don't want it , so I had to pay $36 dollars to ship this piece of c*** back , they say that they are a ************ but the products are built in ************ this review helps others because I got ripped. Also was missing pieces

      NuWave, LLC

      Date: 07/24/2023

      We do truly apologize for the experience you have had. It looks like we issued a full refund on your order 7.19.23. If you do have questions or other concerns, please do not hesitate in reaching out to ************************************** directly.

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