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Business Profile

Covid Testing

Cipher LABS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Covid Testing.

Complaints

This profile includes complaints for Cipher LABS's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cipher LABS has 2 locations, listed below.

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    • Cipher LABS

      3S517 Winfield Rd Ste D Warrenville, IL 60555-3160

    • Cipher LABS

      2336 Pagosa Springs Dr Aurora, IL 60503-6463

    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband was charge for ***** test on his ******** on 4/21/23. Interesting as he passed on 8/2021 from Covid. They might need to get their information updated as we did not receive any kits as they claim they may have sent.

    • Initial Complaint

      Date:08/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received notice of billing and payment to ******** for COVID **************************************** requested. Complaint has been filed with ********.

    • Initial Complaint

      Date:08/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Service: April 17, 2023 Attempted to **** ******** $120 for a covid home test kit for a deceased ******** recipient. This information came to light when we received a ******** EOB for my mother-in-law. My mother-in-law passed away in January, 2023. So obviously we did NOT request a kit for her. We are not aware of a kit being received at any of her former addresses.This is an obvious case of fraud on the part of Cipher Global LLC, ***********************************************************************, 312.771.3491.

    • Initial Complaint

      Date:07/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cipher global LLC ****** **. Fraudulently billing ******** for COVID tests not requested or received tests!!If you receive notification from ******** for such immediately report to ********!! They are listed under various address my ******** summary notice shows above city and state. Address ********************************** dr **** ******* should be shut down for ripping off ******** !!

    • Initial Complaint

      Date:07/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never signed up for COVID tests and every month, I receive 4 tests, and Cipher labs bills ******** and ******** pays anywhere from $85 to $100. I have received so many that I have had to throw them out due to expiration. I have contacted ******** and they filed a complaint , but said they couldn't do anything else. I have tried to ***********,but have been unable to reach anyone to file a complaint or make this stop. This is fraud , pure and simple and I wanted to knsow if you could help stop this.

    • Initial Complaint

      Date:07/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother was billed $120 for a covid test on April 3, 2023 that we never ordered. She has not been ill. I am a physician and have tests available. This company is supposedly in ******** and we are in ********. Basically they committed ******** Fraud and should be closed down.

    • Initial Complaint

      Date:07/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cipher Global keeps billing ******** plan of deceased person for providing an unrequested COVID test. Clearly a scam.

    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recieved a ******** summary notice for my father who passed away in 2021. ******** of course denied the claim but Cipher Global LLC, billed my deceased ******** ******** $120 for covid test. The claim was dated between April-June 2023, more than a year and a half since my father passed. I called the number on the statement. ************ for this company. It rings and the line is answered but stays silent for a long time, so I just hang up. Tried 3 times. I believe this to be an unlawful act of filing false claims.

    • Initial Complaint

      Date:07/11/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 29,2023 they filed a claim with ******** and were paid for Covid tests. I did not order them, the local health **** has them for free. I remember getting some tests in the mail but since I did not order them, I did not trust them and threw them away. Do not know how these crooks got my ******** number but I have filed a fraud alert with ********. I get frequent robo calls about free tests but always hang up on the crooks. The phone number listed is not answered.

    • Initial Complaint

      Date:07/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cipher Global charged ******** $120.00 on 4/13/23 on behald of my mother, *************************, who passed away and was creamted in February 2022. This company has committed fraud and needs to be held accountable.

    Cipher LABS is NOT a BBB Accredited Business.

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