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Business Profile

Covid Testing

Cipher LABS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Covid Testing.

Complaints

This profile includes complaints for Cipher LABS's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cipher LABS has 2 locations, listed below.

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    • Cipher LABS

      3S517 Winfield Rd Ste D Warrenville, IL 60555-3160

    • Cipher LABS

      2336 Pagosa Springs Dr Aurora, IL 60503-6463

    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a bill for my father for a COVID test administered April 29, 2023.Problem is my father passed away on May 1, 2021.Seems likely they are fraudulent in their billing via Medicare!You might want to look into this one closely.Thank you

    • Initial Complaint

      Date:05/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company Cipher Labs Filed a Fake Claim with ******** on 4-20-23 Claim date 4-06-2023 charging ******** for a Covid-19 Test that I did NOT order and did NOT receive any test. I DO NOT WANT ANY COVID -19 TEST. ******** was charged $120 and ******** paid $96. ******** was the a victim. I am a victim also because they used my ******** Card and Social Security number. On 5/02//2023 another Company (***********************) filed a fraud Claim on 5/2/2023 for $96.00 and was paid $96 by ******** for a Covid Test-19 using my ******** number. Both companies are located in ********! Please stop these people from filing false claims with ********

    • Initial Complaint

      Date:05/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received covid tests which I did not ask for and ******** was billed $120.00 . This is a fraud company Looked up online and there are many many complaints similar to mine.

    • Initial Complaint

      Date:04/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last shipment received 4/28/23 I want these shipments stoped

    • Initial Complaint

      Date:04/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company charged me for two Covid 19 testing kits that were never ordered nor received. I contacted the company on March 7, 2023 and was told that I would get a call back that same day after they researched the issue. They never called me back, and have ignored multiple voicemails that I have left. I would like to speak with a manager to have these charges reversed.

    • Initial Complaint

      Date:04/18/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the last month, we have received two separate packages with Covid test kits. We did not order these and do not want them. I returned the first package and called ******** to file a scam/fraud complaint. Now I am filing a complaint with the BBB and other agencies, as well. This should be investigated.

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cipher Global LLC sent me two home Covid test kits that I did not order/request. Cipher Global LLC also billed ******** under my name without my authorization. This is ******** fraud! I do not want these tests. These tests expire on 25 APR 2023, rendering them essentially useless. I want to return these tests and have the ******** payment reversed. I have made two phone called to the phone number listed for Cipher Global given on my EOB from ********, on 12 April and 14 April during business hours. Neither call was answered. I left a voicemail message each time, but have not received a call back either time.

    • Initial Complaint

      Date:04/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I KEEP RECEIVING PACKAGES OF COVID TESTING MATERIAL.PLEASE QUIT SENDING !!!! ********************************

    • Initial Complaint

      Date:03/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I took COVID test in November. Starting in December the five members of my family and I have been billed twice per month by Cipher Lab Acct# ************** for $226.00 each. We have not taken any Covid test since November of 2022. Here are the claim dates for the fraudulent charges:2/26/23 2/7/23 1/31/23 1/13/23 12/26/23 12/14/22 11/29/22

    • Initial Complaint

      Date:03/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/15/2023 Business keeps sending Covid kits every week, I have asked to stop.I have so many kits and who pays for these?I would like to know who is paying the bill and where did this come from?They could be scamming ********

    Cipher LABS is NOT a BBB Accredited Business.

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