Complaints
This profile includes complaints for IAA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 243 total complaints in the last 3 years.
- 80 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/21/2022 I received a $2300 check for my 2015 ****** Corolla which I deposited into my bank account. The check was returned and I have not been able to reach the company by phone. So basically they stole my vehicle and gave me a bad check.
Business Response
Date: 07/25/2022
Thank you for your email,
To be better able to assist you please provide your buyer number along with the vehicle stock or vin number. Once I have receive that I can look deeper into the matter and see what needs to be done if anything. If there is anything else you would like to share, please reach me at the email address below.
Thanks
******* (Will) *******
Supervisor, IAA
Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
701 ***************** |Ste. 201|*********, ** 60523
O ************ | *********************************************************Initial Complaint
Date:07/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HELLO,I AM COMPLETELY DISAPPOINTED IN IAAI. WORST CUSTOMER ****** EXPERIENCE I HAVE EXPERIENCED IN MY ENTIRE LIFE. RUDE PEOPLE. I CREATED AN ACCOUNT, A BUSINESS ACCOUNT, TRYING TO NAVIGATE MY WAY THROUGH THE SYSTEM TO FAMILIARIZE MY SELF WITH IT AND ACCIDENTALLY SPILLED MY COFFE ON MY KEYBOARD WHICH SOMEHOW IN THAT CONUNDRUM I MISTAKENLY CLICKED THE *** BUTTON ONES AND I WON THE ***** IMMEDIATELY CALLED AND EXPLAINED WHAT HAPPENED AND THEY WERE NO HELP WHATSOEVER, ALL TALK OF FEES THIS FEES THAT, CANCELLATION PENALTIES, EVEN AFTER BEING AS TRANSPARENT AS POSSIBLE THEY BLOCKED MY ACCOUNT AND REQUESTING A FEE OF OVER $1000 TO REINSTATE IT. NEEDLESS TO SAY I WONT BE PAYING THAT. AT THE END OF THE *** ITS THEIR LOSS, THERES A LOT MORE OTHER PLACES I CAN SPEND MY MONEY. MY ***DER NUMBER IS AB2300 IF IAAI WANTS TO REACH OUT TO ME AND RESOLVE THIS NIGHTMARE OF A SYSTEM THEY HAVE.Business Response
Date: 07/22/2022
Thank you for your email,
Sorry to hear of your incident, I have created a ** case #********, please allow a couple of days to investigate the matter. If there is anything else you would like to add, I can be reached at the below email address.
Thanks
******* (Will) *******
Supervisor, IAA
Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
701 ***************** |Ste. 201|*********, ** 60523
O ************ | *********************************************************
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