Reviews

This profile includes reviews for IAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IAA

  2 Westbrook Corporate Ctr STE 500 Westchester, IL 60154

  
• 

  IAA

  304 Colchester Rd Essex Junction, VT 05452

• 

  IAA, Inc.

  47 Newberry Rd East Windsor, CT 06088

• 

  Insurance Auto Auctions, Inc

  15369 Dunnings Hwy East Freedom, PA 16637

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  Insurance Auto Auctions, Inc

  261 Hamilton Road PO Box 21 Garland, PA 16416

Review Details

• Review fromDaniel P

  Date: 05/28/2025

  1 star

  Daniel P

  Date: 05/28/2025

  Know that you are f**ked if IAA ends up handling your claim. I got rear-ended in a total loss collision nearly a month ago and my bank has still not received payment. Im unable to purchase a new vehicle until my car is paid off and now the insurance company wont pay for the rental anymore so I have to pay out-of-pocket because they took so long. Turns out you do still end up the loser in a read-end accident if IAA is handling the claim. **************** was unhelpful in getting more insight into why the claim was taking so long. It seems the department managing paperwork and reaching out to different entities is full of lazy, good for nothings.TLDR: IAA process claims so slow it will cost you. Dont expect their customer service to be of any assistance either.
  

  IAA

  Date: 05/29/2025

  Good ****************** ****, 

  Thank you for taking the time to share your feedback. Were truly sorry to hear about your recent experience and understand how frustrating and stressful this situation must be for you.
  Wed like to clarify that IAA is not an insurance company. We are an auction house that facilitates the sale of vehicles, typically on behalf of insurance carriers after they have processed claims. As such, we are not involved in the claims handling, rental coverage, or payout decisions related to your accident. Those matters are handled solely by your insurance provider.
  If your vehicle was assigned to IAA by your insurance company, it would have been after they deemed it a total loss and transferred it to us for auction. We encourage you to reach back out to your insurance provider for any updates or concerns related to the claim status, payment to your bank, or rental reimbursement.
  That said, we do appreciate you bringing this to our attention. We will review any interactions you had with our customer service team to ensure our standards of professionalism and courtesy are consistently met.
  Please dont hesitate to reach out if you have any specific concerns related to the vehicle sale process or if there's anything we can do to assist you further in that regard.

• Review fromShawn J

  Date: 05/20/2025

  1 star

  Shawn J

  Date: 05/20/2025

  wish I could leave a negative review I paid them $4016.16 and they said i didn't pay for vehicle I have all proof i paid and even bank can show IAA. They suspended my account and resold the car and kept my money... Buyer beware.. They rip you off... They are owned by **************************** and make it impossible to get your money back or to even prove anything to them... *************** Buyer number ******
  

  IAA

  Date: 05/23/2025

  Good ************************ you for submitting your inquiry to ************** through the portal.After a thorough review, we can confirm that the communication you received regarding the attempted payment from your ****** account indicated that the transaction was declined. IAA did not receive any funds, as the system did not process the payment successfully. Our agents correctly advised you to reach out to ****** for further clarification.Per IAA policywhich was acknowledged during your registrationbranches have the authority to remove a vehicle from an account if payment is not received within 7 days. Since the funds were not received, the branch acted in accordance with this policy.We understand that you have mentioned involving your legal team. Please be advised that we have also shared this information with our legal department for their awareness.If you have any additional questions or require further assistance, please dont hesitate to contact us.Thank You,

• Review fromDylan D

  Date: 03/18/2025

  1 star
  Yeah if you ever get towed, for gods sake stay with your vehicle or make sure you have all your personal out of the car because these b******* will throw out ALL of your personal belongings without a second thought. So inconsiderate. I am so glad I grabbed the essentials but I am still ******.

• Review fromNW Transmission Inc E

  Date: 03/05/2025

  1 star
  I am a Licensed Business Dealer and have been using IAA for vehicle purchases. BUT, this last purchase has left an aweful taste in my mouth. I followed their "Step by Step" instructions to pay in branch with a cashiers check, but because the check did not have "Remitter" wording on the check, the ******* branch would not accept payment. Yet, all the information that the "Step by Step" instructions requested, were on the check. Keep in mind, I just took a flight in from 1400 miles away and had a rental car to get from *** to **************, with an $87,000 cashiers check (Drawn on a *************** CU) to pay and pickup an RV to drive it to *******. At that time I was floored that ******* the ** WOULD NOT accept the cashiers check even though all requested info was on the check. AMAZING. So, as I drove the rental car to ****** AZ branch to make the payment, This branch understood that banks/ credit unions have different verbage on their cashiers checks, and processed my payment. Of course I had to drive 400 miles back to ********** to complete the pickup along with now having to pay a $50 one day storage charge.The biggest piece in this whole situation was that as of Feb 17th 2025 The IAA phone line is none existant!! NO TALKING TO A CUSTOMER SERVICE *** ANYMORE!! Members are now forced to CHAT! So if you are a **** and pecking type of person on a keyboard, patience will be needed. THIS IS THE WORST IDEA EVER! As I chatted with a ***, they stated that the "Remitter" mandate was introduced back in August 2023?? Hmmmmm, why wasn't it placed in the "Step by Step" instructions for in branch payment. This is where COMMON SENSE wins out with this circumstance. In addition, Now IAA has placed my Licensed Business Dealer Account inactive!! One Rep stated that because of the HIGH unpaid bid was the cause. The other *** says that my Business License was expired and to resubmit my License. Interesting, since I submitted this update back in Dec 20th 2024 and it was approved.

• Review fromDan N

  Date: 02/12/2025

  1 star

  Dan N

  Date: 02/12/2025

  I have used this service for a few years and lately the customer service has been very poor on a corporate level. In the last two auctions, i have been the high bidder (#******) at end of the bidding process, both before on the block auction and at the end of on the block auction. At both times, it was shown on the screen shot that car was sold for my high bid, yet after auction the car was not shown to be sold to me. I was also not notified that i was overbid and the car was not rescheduled for another auction.I talked to a representative at the branch level, and they couldn't figure out why i was not awarded the bid in both instances and referred me to the corporate office. I filed two different cases, which were closed without anyone talking to me. I tried calling and was put on hold for over an hour both times and finally give up. Finally, last Saturday, Feb. 8, i was able to talk to a representative who started another case #********. Today, Feb 12, i started a chat with a company representative about the case submitted. After waiting 40 minutes i was able to chat with a representative. After explaining the situation, the representative stated the seller can decide who buys the vehicle and i was probably overbid. When i mentioned the usual company policy of being notified that i was not the high bidder and then that the web site showed i was not overbid and in fact the web site showed i had lost by $0, the company representative closed the chat. When I tried logging on with the case number, it was shown that the case had been closed. I won't be paying for another year of being able to bid as it seems being high bidder on a vehicle is not always the case and the company can make excuses of why a car is not awarded to the highest bidder. Also, the customer service department is rude and nonexistent.
  

  IAA

  Date: 02/13/2025

  Good *************************** you for taking the time to submit your claim. After further review, the agent provided the correct information. Please remember we are an auction house, and the final bids are submitted for approval from the seller. They can reject or accept any offer with or without notification. I am sorry to hear that you are having a hard time connecting with a member of our team, but unfortunately, we are currently experiencing a high volume of calls and chats. We appreciate your patience when connecting with them. Please take a moment to read the auction rules that where accepted by you when registering with us here at IAA. **************************************************** Thank you, *************

• Review fromTimothy C

  Date: 02/12/2025

  1 star

  Timothy C

  Date: 02/12/2025

  Towed my car and took the title and the tag back in 2/2021. The tag was never returned to ******* like the driver stated it would be. I am now getting tickets for tolls up and down i95.
  

  IAA

  Date: 02/13/2025

  Good Morning Carre, Thank you for submitting your claim to IAA. We have also sent you an email from our system for you to respond back with a copy of the tickets for tolls. Also, provide a letter in order to confirm you no longer have the vehicle. Thank you for reaching out to us with your issue. Than you, Anai

• Review fromPaul L

  Date: 02/08/2025

  1 star

  Paul L

  Date: 02/08/2025

  They took my $200 and never gave me auction/bidding access. I attempted 5 times to contact them but no reply of anything other than an auto reply. This is a fraudulent company. Do not use them.
  

  IAA

  Date: 02/10/2025

  Good *********************************** you for submitting your claim for review. 

  Your account was placed out of business due to we had no respond from you on necessary paperwork for your business account. If buyers do not respond within 48hrs all cases will be close. 

  Per notes it was also advise you have received a full refund for your membership. 

  If the accounts are close, all buyers can contact us through chat, or email. 

  If you still have concerns, please reply back to the email send to you 12/31/2024. 

  Thank you, 

  Anai 

  Buyer Service Supervisor 

• Review fromCharline H

  Date: 12/29/2024

  1 star

  Charline H

  Date: 12/29/2024

  I had an extremely frustrating experience with TitleMax after my vehicle was repossessed. It took TWO WEEKS just to get an appointment to retrieve my personal belongings. When I finally got there, I wasnt allowed to access the vehicle myself or even observe their employees as they removed my ******** make matters worse, some of my belongings were missing, including a brand-new pair of boots and a registered handgun. They also flat-out refused to let me retrieve my dashcam, which wasnt even wired into the dashboard; BUT THAT WAS THEIR EXCUSE TO NOT HAND IT OVER!This level of unprofessionalism and lack of accountability is unacceptable. People trust these companies to act responsibly with their property, but this experience has shown otherwise. My advice: avoid them at all costs if you can. THEY DO NOT VALUE YOUR PROPERTY OR YOUR RIGHTS!
  

  IAA

  Date: 01/02/2025

  Good Morning, **** ******, 

  Thank you for submitting your claim to IAA Buyer Services. 

  For the information above you will need to connect with Title Max id this was a vehicle or request through them as we follow certain guidelines. 

  The branch takes inventory on behalf of the provider and we have a list that can be provided by the branch of the only item located inside the vehicle at the time of arrival. Anything that needs to be removed technology wise will have to be approved and notated by them in our system. 

  If you are missing a handgun please file a police report as one was not located inside the vehicle at the arrival time. 

  If you still have concerns on the process please contact your Title Max teams. 

  Thank You

• Review fromLawayne E

  Date: 12/27/2024

  1 star

  Lawayne E

  Date: 12/27/2024

  We dont buy much on here anymore. Their fees are exorbitant. ????We paid $2400 in fees for the last pickup we bought from IAA. Robbery!
  

  IAA

  Date: 12/30/2024

  Good Morning Mr.  ******* *******, 

  Thank you for submitting your comment in regards the buyer fees with IAA.

   These fee changes are necessary for IAA to continue delivering a seamless auction experience. Specifically, these costs benefit our Buyers through:

  1.Continuous updates to *************************** to add more self-service functionality for owners and additional bidders, enhance notifications, and expand the Vehicle Recommendation Engine. 

  2.Service and technology investments, including the development of integrated payment options to give Buyers more flexibility.  

  3.Expansion of bidding and buying access for Public Buyers in more states.

  4.Real estate investments to provide more accessibility to Buyers and updates to current locations to improve the customer experience. 

  We provide notices ahead of buying units when the changes will take place and notifications through email and dashboard alerts. 

  If you still have concerns, please call buyer services at ************

• Review fromSamuel E

  Date: 12/23/2024

  1 star
  These people are mentally disabled. I have no idea how they can function as a wrecker service when they can't read or speak English enough to enter an address into a gps. Waited for three hours while these idiots literally drove in circles around the given address while saying that they couldn't find it. I even pinned my exact location to their phone. Finally told them to s**** off and got a fully functional adult human to come do the job. But the funniest thing is they get mad at you because they are too stupid to read. Absolute trash company full of trash people.