Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a man, supposedly ********************* that said he had a MC credit card balance from me from a **********, ** address. **************** ** said i had made a few payments on it and it was unable to be listed as fraud. ALL LIES. He said the card was from a Mid ************* of MO for the amount of $1,360.00 and he needed me to pay the full amount the telephone number was ************. He also mentioned a 1st Bank of MO, But was real vague when i kept questioning him about the names of these banks. He had my full social security number. And when i called them back it sounded shady, a young **** connected me to him. the hours of operation listed on their voicemail is shadier, like 3 days a week, 9am to 2pm. They said the credit card number ended with #**** and that's all they could tell me. They urgently needed a payment before destroying my credit. I did briefly live at this address with a teacher/ mentor for about 2mos. But that was over 15 years ago and my teacher moved from there over ten years ago and have been dead for 5 years. This is a fraud, as i have never had a credit card other than retail stores. I only deal with debit cards. I did check the telephone number online and it was linked to C&M Associates website looked very unprofessional or very primary.

  Business Response

  Date: 10/04/2023

  Good afternoon Customer Relations Advocate:

  We are in receipt of your correspondence pertaining to the above-reference complaint for ***********************.

  We will complete a thorough research of ***********************' account information to determine if the account is a valid account. During this research period, we will temporarily cease contact with the consumer.

  Upon completion of our research, if it is determined that the account was placed in our database system erroneously or is in fact an invalid account we will not make any further contact with the consumer. In addition, we will remove all account information from our database, and will not report a derogatory merit against *********************** to any of the credit reporting agencies. There will be no further reselling of his account information to any other credit collection agencies. Our final stage of research will result in a written letter of correspondence being submitted to the consumer to ensure that this matter has been amicably resolved.