Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in August I moved from ******* to the East Coast. I had Coffey Brothers handle the move. That was mistake #1. Trusting they would handle my property with care was mistake #2. Trusting them as a company who practices good business practices was mistake 3 4 5 6 and 7.I will say they showed up on time. But they left part of my bed in the old location. Broke a lamp shade, and a mirror has residue on it that won't come off because they just taped it and did not wrap anything around it, and did not protect my ** and the result it is now broken and never worked after the move. They obviously walked into something with the screen because the picture is broken. $300 **. I have been without one since the move. I have followed all the instructions on placing a claim with them and nothing. Automatic replies and nothing. I even spoke to a "human" the day of the move when the ** was turned on and it was broken, they asked about the boxing and I told them what boxes, what wrap,,, nothing was done except walk it out the door and back in again. NO protection. Still to this day nothing was done. I am disguised, disappointed and furious at the same time. It was a Friday and it was obvious from the get go the men where in a hurry. They wanted their Friday over. I made the mistake of tipping them. They grabbed it, scoffed at it and left.

  

  Business Response

  Date: 10/01/2023

  Thank you for reaching out to the Coffey Bros. Moving Claims and **************************** We are still processing this claim, due to the peak season demands we have up to 120 days from the date of your move to rectify and review the claim. We understand it is inconvenient and no ideal and ask for your patience as we work through peak season demands. 
  
  
  We apologize for any inconveniences and service delays. The email below was sent to you confirming receipt of your claim, email or complaint. All claims and complaints MUST be submitted in writing to *********************************.
  
  Please understand we investigate all claims and complaints and process those claims/complaints on a  "first in-first out" order. We are currently experiencing limited staffing and appreciate your patience. Some more involved claims may take longer than expected for processing. Rest assured we will get to your claim/email/complaint as soon as possible. The ICC Movers Liability is described below. 
  
  Mover's Liability:
  As stated in the ******** ******************************************************* has the right to inspect any damaged property before settling a claim. Be sure to keep the damaged property and do not have the damage repaired or replaced before consulting with the mover, or it may jeopardize your potential settlement. Movers must acknowledge written claims within 30 days and act on them (that is, pay, settle or deny a claim) within 120 days." 

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired *********** moving for a long-distance move from ** to VA.1) *********** moving lied about the process. They claimed the same crew and truck used to load would be driven down to the destination an unloaded. Instead, they drove our belongings to a warehouse where our packages were reprocessed and loaded onto a new truck.2) Besides damages and broken furniture, there were stolen items. Anything that was valuable by weight was stolen. 3) *********** was contacted several times for remediation, to which they provided no response.

  

  Business Response

  Date: 08/19/2023

  Dear ****, 

  The ****************** has received your initial complaint on 8/16/23. Your claim is currently under investigation. Please review the below movers liability. 

  As stated in the ******** ******************* Consumer's Guide, "our company has the right to inspect any damaged property before settling a claim. Be sure to keep the damaged property and do not have the damage repaired or replaced before consulting with the mover, or it may jeopardize your potential settlement. Movers must acknowledge written claims within 30 days and act on them (that is, pay, settle or deny a claim) within 120 days." 

  Sincerely, 

  Coffey Bros. Claims Department 

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently my mother had to move and contacted Coffey bros. moving to help her move. During that time the moves showed up 2 hours late, were under the influence of marajuana and didnt even finish the job. They overcharged of abour 400 dollars than the actual estimate of the move and left our household items on the parking lot.

  

  Business Response

  Date: 08/10/2023

  Dear Valued Customer, 

  Can you please provide the name of the party/person whom booked our services. We can not find a job/service under your name. 

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Coffey Brothers for our move on January 14, 2023. *****************, ********, and ****** packed and loaded trucks from one location to another. At the move to the new location, damage occurred to the property. We immediately told *****, who was in charge that day. I was led to believe it was an easy process to have them come and fix it.The next business day I called the main number and was told to email ********************************* with the damages along with photos. I received a confirmation email stating, " This email confirms receipt of your claim, email, or complaint." I would call to follow up and was told the claims area is closed, or they are working on other claims and they will get to mine. We were told to not fix the damage as they will need to come and inspect.My futile attempts go unresolved. Coffey **** does not return my calls. Nor have they attempted to resolve the damages. I would like Coffey **** to pay for the damage caused by the four movers to my home.

  

  Business Response

  Date: 07/28/2023

  Dear Customer, 

  Your claim was responded to and is still under review and awaiting your response...  Please respond to the following information needed to complete the claims process and resolution. This email below was sent to you on May 3, 2023. 

  "Based on the pictures you sent, we only see "wear and tear". Wear and tear is damage that naturally and inevitably occurs as a result of normal use, wear, and/or aging. And according to our Terms of Service, wear and tear is not covered. You submitted 4 claims for hardwood flooring. Please provide more information:
  What caused the scratches...how was it done? what piece of furniture? etc."

   

   

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20386665
  
  I am rejecting this response because:

  I apologize for the possible duplication as this was sent in an email.

  Hello, I do not accept the damage as wear and tear. We purchased the home from the builder and closed on January 13, 2023. None of the damages were there at the final walkthrough. There were different items that the movers put down and then moved furniture closer to the wall. For example, the curio cabinet was set down by Coffey Bros. and then pushed back which scratched the floor. All of the damage occurred by the professional movers Coffey Bros. supplied. Most of the damage occurred while going from the first floor to the second-floor hallway-stairs area. In addition, there is damage from the desk on the hardwood floors. Furthermore, the movers acknowledged the damage as it happened and assured us it was a simple process. The reason for my complaint is it has been anything but.
  Sincerely,
  **************
  
  Sincerely,
  
  A *****

  

  Business Response

  Date: 08/09/2023

  Hi *****, 

  Based on the pictures you sent, we only see "wear and tear". Wear and tear is damage that naturally and inevitably occurs as a result of normal use, wear, and/or aging. And according to our Terms of Service, wear and tear is not covered. You submitted 4 claims for hardwood flooring. Please provide more information:
  What caused the scratches...how was it done? what piece of furniture? etc.

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20386665
  
  I am rejecting this response because: of all the reasons provided on July 31, 2023 along with photos. The damage is not wear and tear. All of the damage occurred on the day of the move by Coffey Bros. movers. It was immediately pointed out to the men, movers. Had they not scratched, dented, etc. there would be no disputed claim.
  
  Sincerely,
  
  A *****

  

  Business Response

  Date: 08/19/2023

  Dear *****, 

  Below you will see the description of wear and tear as described in the terms of service you signed off on. As a result your claim remains denied as wear and tear. 

  WEAR AND TEAR: Ordinary wear and tear in handling is not our responsibility. This includes but is not limited to surface scratches, discoloration, water and/or dirt stains.

  Sincerely, 

  Coffey Bros. Claims Department 

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20386665
  
  I am rejecting this response because: Deep gouges in hardwood floors that does not go away. These are not minor scratches. All of the damages were caused by the movers you hired to do the professional job. The movers themselves acknowledged the damage at the time it occurred. They took photos themselves and gave us the instructions to follow up with the company to have the damage fixed.
  
  Sincerely,
  
  A *****

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Coffey **** to move my personal belongings into my new construction townhome.I informed Coffey brothers immediately of concerns of damage to personal property and drywall of new construction home.It was After I wrote a BBB review of my experience with Coffey Bros. I received a response via email with a claim form attached and the request to remove the review.After providing pictures of several places of drywall damage and damage to heirloom furniture, Coffey Bros. claims departments determination renders $50 damages for the drywall and denied claim of damage to personal property.Their determination states I have 5 days to accept the terms. I respectfully disagreed with the claims determination and attempted continued conversation to reach a mutual resolution by asking if the $50 was per each drywall occurrence and have not received a response. Licensed and bonded contractors charge minimum of $294 for small dents and repairs to drywall. And if there several holes to repair it can range up to $890.I moved into a new home and I have several holes that have damage caused by Coffey **** movers.I am requesting a fair and reasonable resolution to the damages to my home and personal item.I have e-mail correspondence as supporting documentation.Sincerely,*********************************

  

  Business Response

  Date: 07/11/2023

  Dear *******, 

  Attached you will see the one image sent to us regarding wall damage. Per this reported damage, a repair allowance was offered to you in the amount of $50. 

  Sincerely,
  
  Claims Department
  COFFEY BROS. MOVING
  ******************************************************. 60154 | **************
  ********************************* | www.coffeybrosmoving.com

  Customer Answer

  Date: 07/16/2023

   
  Complaint: 20291386
  
  I am rejecting this response because:

  There are several areas that require drywall repair to new construction.

  These drywall damages were caused by the movers of Coffey brothers and it will cost  more than $50 to repair damages to several areas.

  I am requesting fair and reasonable compensation for repair that is needed.

  Average repair for drywall is $251 for one area of repair and $857 for multiple areas of repair to drywall.

  Also, included are pics of areas of repair and the damage to heirloom furniture which there are not assuming responsibility of their mover damaging due to reckless handling of personal property 

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 07/18/2023

  Dear *******, 

  The kind bed was denied due to major wear and tear as evidence of pre-existing environmental deterioration. The new wall damage that was not submit with your original claim is also denied due to possible fraudulent activity. 

  Sincerely, 

  Claims Department 

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coffey **** was hired for a move on 6/30/23. They did not show up or respond to calls. After other arrangements had been made, Coffey **** contacted us on the morning of 7/1. Of the 4 movers they provided on 7/1, only 1 showed any professional ability, knowledge or conduct whatsoever. A day of difficult behavior from Coffey **** culminated in nearly all of our property being left outside in heavy rain, much of it already damaged by their movers.A discounted rate of $50/hr per worker was agreed upon for the labor, but the final payment of $1000 was not itemized, as we had no signed contract with the company for 7/1. It paid under severe duress, as Coffey **** demanded immediate payment while all of our stuff was outside during the storm. They ordered work to be stopped without payment, leaving everything outside and exposed to heavy rain. We called to make payment but they did not respond for over 20 minutes, leading to further damage.Coffey **** flatly refused any responsibility for damages. Wed hired other movers on the night of 6/30 after Coffey **** didnt show up. Since we refused to cancel them and had them assist on 7/1, Coffey **** refused all liability, even though we witnessed Coffey **** movers do significant damage to furniture.The labor was unprofessional to an extreme degree. One of the movers left in the middle of the move without saying a word. The one competent mover they sent was quickly exhausted as the others seemed to be just running out the clock and displayed no special knowledge, technique or skill that would be expected of a professional mover. Their recklessness resulted in serious damage to most of our furniture. This left the most of the labor to be done by us and other movers wed hired on the night of 6/30.Coffey **** movers showed no professional ability or conduct, from the labor to the office workers, resulting in incalculable damage to countless personal items, as well as lost work hours due to the move running long.

  

  Business Response

  Date: 07/07/2023

  Dear BBB, 

  This is the first time we are hearing of this complaint. ****** has failed to file a claim with the claims department at *********************************.

  Sincerely, 

  Claims Department 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired this business to move our home to a new house. They damaged our old and new home from moving things. They damaged furniture. We were told by the employees when they damaged our home to file a claim with their insurance department. So we did this and provided proof of damage and costs we endured to fix the damage, since they were unable to get out to our house in time to repair the damage (because we were closing on a house). They're response to the damage of our home that they caused and even an employee admitted to was this was "normal wear and tear." They refuse to pay us for the costs we had to pay out to fix their damage on our old home, and refused to pay costs to repair damage in our new home. They refused to pay any damage for items they broke.

  

  Business Response

  Date: 06/27/2023

  Dear BBB, 

  In an email sent yesterday ********************** was informed that her claim was denied due preexisting normal wear and tear. In our terms of service: damage limitations (which ********************** signed off on) it goes on to state that "ordinary wear and tear in handling is not our responsibility. This includes but is not limited to surface scratches, discoloration, water and/or dirt stains". 

  Sincerely, 

  Claims Department 

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20238947
  
  I am rejecting this response because:

  This was just some of the photos of the damaged caused by the movers. It's not "normal wear and tear." The damage seen in these photos was not present before the movers came. This damage occurred while they were moving out our belongings, AND moving belongings into our new home. Both homes were damaged. We made the owner aware of the damage to our old house the day it occurred, and he said he could "send a guy out in 2 weeks" to fix it, but we informed him this would not work as we would be closing on the house the next day. He then stated that if we found a repairman or handyman to repair the home that he would reimburse the cost, and informed us to send in that receipt for the work to the insurance claims department for reimbursement. My husband witnessed the damage, and one mover told my husband who witnessed him break my desk to file a claim with their insurance department for breaking our furniture. He also said to send in photos of the damage as well. We did this. We also sent in the insurance claim photos of damage to our new home, requesting he send someone out to repair it or reimburse the cost of the damage to our new home at the same time as the photos of the old home along with receipt. And now their insurance department is claiming all the damage to our home caused by the movers along with receipt to repair the home that the owner himself said he would pay for is "normal wear and tear." In our complaint, we did not even include all the other damage to our furniture, as we threw it out the day they moved it into our new home since it was so damaged. I also didn't include how one employee after finishing the move requested a review, and walked me through the process, and when it came time to select the rating, he grabbed my phone from my hands and started leaving his own review. the only thing that stopped the review from going public was because I was signed out of my ****** account. We also did not include in the complaint that both trucks had holes in the roof, and our belonging arrived soaked from the rain that occurred while it was in their possession. They left their garbage all over our old home that we had to pick up and throw away. We informed the owner about this. We have let many things from this company slide, but this response from the insurance department is unacceptable as the damage caused by the movers is NOT "normal wear and tear." Especially when the owner himself said he would reimburse us for fixing the damage to the old house since he could not get someone out there in time to fix it.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/11/2023

  *****, according to our terms of service (which you signed and agreed to) we are required to inspect damage and make repairs within 120 days. You made a repair without consulting with us for approval and therefore we were not allowed to inspect the damage prior to repair. We did consider your claim and determined that there is no liability due to normal wear and tear.

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20238947
  
  I am rejecting this response because: This is another false statement you are expressing to me, because as I stated in my previous response that I called the owner, ***, to inform him about the damage to our old home, and he could not get a repair man out in time to fix the damage to our home. As I previously stated, he could not get someone out until 2 weeks from the moving day, which would not work as we would no longer be in possession of the home as we were closing on the home the day after the move out day. *** confirmed this was a problem and that is why he agreed to pay us back for hiring someone to fix the house. And he said it was okay for us to hire someone to repair the damage and that he would reimburse us for the cost of the repairs. The ****** stated he would reimburse us for the cost to repair the damages o our old home because he could not get a repairman to our house in time to repair the damage. HE told us to submit the receipt for the repair to the insurance department for reimbursement. I would appreciate you get your facts straight and stop lying, as I have already stated this in previous complaints, and you are refusing to pay what the owner himself said he would do. We followed what he told us to do, and now w're being told differently, which can be viewed as deceptive business practices. We are wanting reimbursement for the repair and damage to our homes.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 07/19/2023

  Dear *****, 

  *** is not the owner he is a moving coordinator with us. *** said never told you that he was the owner and stated that he never told you that he would take your receipt and reimburse you. As stated before due to normal ware and tear your claim remains denied.

  Sincerely,

  Claim Department 

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Coffey **** movers $4272.84 on Dec 16, 2022 to move me from ******* to *******. The movers broke an item of mine, then attempted to "fix" it on the spot without my authorization. I filed a dispute with my credit card company for the cost of the item ($933.34). The dispute took a few months to resolve, but I won it and was refunded the $933.34. Less than a week later, Coffey **** fraudulently charged my credit card for the exact amount that I had won in the dispute, $933.34. This is open, brazen fraud -- charging my card without my authorization. They trumpet their "A+ BBB rating" on their website, and they have no right to do so when they are active fraudsters who attempt to steal from their customers. I have filed a police report, a complaint with FMCSA, and have contacted my credit card company. But the BBB should also get involved by warning consumers that they may also be the victim of this company's fraud.

  

  Business Response

  Date: 04/21/2023

  Please be advised that we provided moving services to this Customer and after the move he filed a claim for alleged damage to a desk. He then submitted pictures of 2 screws that were improperly installed and claimed that the desk was unrepairable and needed to be replaced, and he demanded a refund in the amount of $933.34 for the replacement value of the desk. First, we advised the Customer that we don't offer any sort of replacement value insurance, and therefore, we could not meet his demand. Second, we advised the Customer that he chose Declared Valuation protection and 1) we have the right to inspect damaged items, and if we establish liability, then we have the right to make repairs, or 2) if the item is not repairable then we must pay out based on the depreciated value of the item.

  Upon investigation, we found that the Movers disassembled the desk at the Origin, but they did not put it back together at the Destination. However, the Customer presents a different story and states that the Movers attempted to put the desk back together but failed. Nevertheless, we found that there was no damage to the desk and offered to schedule an appointment to repair/assemble the desk properly. However, the Customer declined our offer, demanded payment, and then filed a Chargeback in the amount of $933.34. Therefore, the Customer violated our Contractual Terms of Service by not allowing us to inspect and make repairs. Second, the Customer filed a chargeback and 1) committed credit card fraud according to the Fair Credit Billing Act, and 2) theft of labor services under ******** Compiled Statutes 720 ILCS 5/16-3. Third, filing a chargeback does not absolve a Customer from paying for the services rendered. If any payment remains outstanding then we will take action and refer the debt to collections. 
  
  Ultimately, we believe that the Customer is not telling the truth, that the desk has now been reassembled properly, and that he is simply trying to manipulate the situation in an attempt to extort a payment from us.

  Please close this complaint accordingly. Thank you

  Customer Answer

  Date: 04/23/2023

   
  Complaint: 19920942
  
  I am rejecting this response because:

  The movers accepted responsibility for the damage. Their "investigation" just reaffirms what I emailed them within 24 hours of the move (see attached screenshot): the movers attempted to reassemble the desk, broke the desk, attempted to "fix" the desk and broke it more, then asked my permission to leave it unassembled without informing me of the damage. I reported it immediately, which they ignored; I then contacted them again, at which point they apologized and took responsibility (see attached screenshot), but refused to pay. Only when they refused to accept *financial* responsibility did they start making up stories about me lying (and now, I guess, credit card fraud).

  For what it's worth, to reiterate: we actually have an independent evaluation of the disagreement by the credit card merchant, who has seen records of all of the email exchanges, photos, and contracts. That merchant has ruled in my favor, dismissed the moving company's claims, and returned to me my money. So that should tell you exactly who is attempting to defraud whom.

  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/03/2023

  Thank you for letting us know that the credit card company awarded the money back to you. Please close the complaint accordingly. 

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Their response does not really indicate anything one way or another, but I assume it means that they are accepting the credit card dispute outcome and are moving on without pursuing me again. If that is the case then accept the outcome.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a scheduled my move on 11/30 @ ****************************************. I was disappointed as many items were left behind. such as 1/2 of the couch pillows, wine glasses, a ninja grill, ninja coffee maker a pricey side table, *****************************, step stool, books, 6 Christmas window lights, such as snowflakes. Workout weights, exercise ball. I had asked if it was okay to drop a couple things at my grandmas at ****************************************************, which is about 4 minutes away. I found that many things were dropped there that were not to be and others that werent, like a ninja coffee maker, that cant be found now. Bed pillows were left dirty. I called ******* about the items left, if the truck could come back. They couldnt. I went to the property, but I have a Camaro and couldnt pack much and just had 6 spinal injections.******* and ******* were fantastic and hard workers. I cannot remember the 3rd movers name, but he was the one that I told what I needed taken and he missed all of the items above. For $2k + fee , ** very disappointed, because my landlady has been throwing out what was left. I have to disagree about your estimated timeframe, it probably took all of an hour to drop off a tv and printer about 1.1 milea away from my condo and some lamps and 5 plastic storage containers and a box of shoes was unloaded. then its 4 miles away from grams, to storage, which was quickly unloaded. I ran to the chase bank maybe two miles away to grab some tip money for the boys and they were done. A ninja grill ($300) was an empty box. How could you not feel There was nothing in there? Their refund was $100 doesnt cover one thing left behind, and broken. Shoving things into luggage and breaking the zipper isnt packing for me. A good faith gesture would be to at least cover those two things. i filed an on demand ltr, to be answered by the 5th and no answer was provided. after filing the demand, filing a small claims action is my next move.

  

  Business Response

  Date: 02/03/2023

  Dear Customer, 
  Customer ordered ********************** services and the Company provided moving services according to our Terms of Service. When the movers arrived she was not packed and ready to go, so the movers helped pack and she was charged accordingly. We reviewed the charges and found that there are no discrepancies. Also, the movers were not aware of any items that were left behind. The customer was present during the entire move and instructed the movers, so we are confused how all of this happened. Nevertheless, the items are small and can be moved in a car. Customer filed a claim and provided a picture of the zipper on the luggage and stated it was broken but we did not see any damage to the luggage, so it was denied. ******** stated that the ninja items were left behind and provided a picture as proof, and then changed her story and said that they were lost, so it was denied. We offered a refund of $100 as a good faith gesture, however, the Customer makes an unwarranted demand of $500. Sorry, but we must deny it accordingly. Thank you.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our move occurred on July 30th, 2022. We hired Coffey **** and received an estimate for 5 hours and a total of $2303. Move ended up being 12 hours and i was charged $4968. I should say extorted and continue to be extorted. They will not even fix the furniture without a signed release which i will attach that stretches way above and beyond the reach of the law as stated in the ******** commerce commission guide. The business practices this company exudes are despicable. There is zero communication, i have over 50 unresponded emails and equally the same number of phone calls. All of my items were damaged and some discarded as repair was not an option. As point of reference - we have moved a total of 5 times over the last 5 years. We actually moved less items in this move than any other move and over the shortest distance, only 1-2 miles away. Each move was completed in less than 5 hours. The crew which this company sent was over 2 hours late and immediately started complaining about how long the day is going to be and they are going to take lots of breaks and plenty of time to rest as they have worked too much over the last many days. True to thier word, they spent more time not working and sitting in thier truck or outside smoking marijuana than they did working. To the disgust of my old and new neighbors. We missed out reservation for the freight elevator which cost me an additional $600 and then got us into trouble with the new association as they were loud and repeatedly smoking marijuana in and around the building. After months of attempted communication, i finally got them to send a furniture repair company out to assess the damage. Then i was presented with a release that asks a whole bunch of ridiculous demands in order for them to adhere to the law in place. I was actually amicable to this, however I need to be reimbursed for theft of time from this company. So refund me 5 hours and repair the funriture. I have had no response.

  

  Business Response

  Date: 01/13/2023

  This customer is currently participating in our internal claims process, however he is not responding to our requests or offer to repairs. Without a release of liability to make repairs we can not move forward with repairs.