Reviews

Review Details

• Review fromGeorge N

  Date: 07/08/2025

  1 star
  We had a multi-day move estimated and scheduled where 5/29/2025 movers were to come to our home, load the truck, drive to our storage unit to load our additional items and then truck would be stored at the moving facility. 5/30/2025 the movers were scheduled to unload. We provided all furniture items in our condo as well as the storage unit in the estimate and were upsold insurance to cover our property. There were multiple issues that happened over the course of these 36 hours. First - the employees executing the load-out at our home got into multiple verbal altercations, which resulted in one employee quitting in the middle of the move and leaving the work for 3 people on 2. This caused the move-out to last about double the time than it should have. Total move time estimate was ~7 hours and this took over 5 hours. We did not load our storage unit items nor an outdoor furniture set we had on our estimated quote. Second - I called dispatch and Coffey Bros corporate multiple times to raise concern and address the issues and they screened my calls. My wife called from a different number and they answered right away. The resolution was to talk to their claims department. Third - Our move-in window on 5/30 was from 3-5pm. We had to call several times to confirm someone was coming. Movers arrived around 6:30pm. We were told they could go to the storage unit at night, but at 8:30pm after unloading we had exceeded the total cost estimate of the move and did not feel appropriate to go to storage unit and do another unload, keeping us (and them) away from our families for several more hours. Fourth - We had a few damaged items which we submitted a claim for since we were sold insurance. They also punctured a hole in the wall of the house we were moving out of. They denied the claim due to us packing the items ourselves. Why would they upsell us insurance if we did not have them pack the items to begin with? Overall unprofessional and unacceptable behavior.

• Review fromMichael S

  Date: 07/06/2025

  1 star
  On 6/30/2025, we hired Coffey Bros Moving to help move our belongings from a 2-bedroom apartment in *******, ** to a home in **************, **. We were provided with a quote estimating the move would take 2 hours at a rate of $533, which we accepted and scheduled. When the movers arrived, it became clear that they were inexperienced. The move ultimately took 9 hours, which was of course a lot longer than our estimate with everything itemized. This extended time was not due to added complexity or more items - it was due to slow, unorganized work. In addition to the unreasonable time increase, we were also charged for services and materials that were never mentioned in the original estimate, including: Packing materials, disassembly/reassembly of furniture, handling of "bulky" items, even though these items were discussed upfront during quoting. None of these charges were disclosed in the estimate or explained ahead. They were added to the final bill without prior consent. During the move, when the movers arrived at the destination, they refused to unload the truck until we paid the full inflated amount of ($2,308.63) - despite a call to the company to dispute charges, and their only resolution was a $20 coupon. We felt pressured and cornered into paying this just so we could get our belongings out. We would have never hired this service if this was the case... The movers also scratched freshly painted walls and a lamp was damaged. On top of the total cost, we also had to put a $200 deposit down and tipped $300 cash because we felt they were insisting it. We are very upset that the price was 140% of the original quote. We in total gave them $2,808 to move some furniture when he already moved everything else ourselves. THEY WERE A COMPLETE SCAM DO NOT HIRE.

• Review fromChristopher W

  Date: 06/07/2025

  1 star
  This company is a total scam, pays for fake ****** reviews, and will quote you one price and charge you 2X your quote . The phone employees will blame the quote reviews based on customers inaccurately reporting the amount of boxes they move. Save your pockets, do not use. 

• Review fromAmber R

  Date: 06/06/2025

  1 star
  I cannot stress enough how disappointing my experience was with this moving company, and I would never use their services again. I was initially quoted around $700 for a one-bedroom apartment move, but by the end of the day, the total had ballooned to $1,300. The quote was revised three separate times during the move, with the only explanation being that it was taking longer than expected. Each time they revised the quote, one of the two movers spent 1015 minutes on the phone with their office to revise the quote time that should have been spent actually moving. They added multiple unexpected fees, including charges for handling a mattress and a TV, none of which were disclosed during the move until they appeared on the updated quotes. To make matters worse, the hourly rate that was originally quoted was increased on the day of the move without any prior notice. When I raised these concerns, the company admitted they should have communicated these changes but failed to take meaningful responsibility. While they did issue a small refund because the move took less time than they billed me for I had to provide time-stamped screenshots to prove the actual duration. Even then, the refund should have been larger, and they dismissed the discrepancy as a typo on their end. The most frustrating part was their billing process. Each time the quote changed, I was required to sign off immediately without a proper explanation of the new charges. They also required full payment before they would begin unloading my belongings, leaving me with no real choice but to agree to the inflated total. Overall, I found this company to be incredibly dishonest, and the entire experience felt manipulative and predatory. I strongly advise against using them. 

• Review fromJuanita J

  Date: 05/23/2025

  1 star
  I tried to give this local company a chance and they tried to take advantage. I scheduled my move and paid my deposit a month in advance just to have my initial quote changed without my knowledge because of an untrained employees mistake. If you check the BBB, this exact issue has been reported on this company and I wish I would have saw it before. I had to cancel the day before my move after noticing a few hundred dollars more on my quote. Mind you, I checked the quote before my confirmation call the day before the move. I happened to check it a couple hours after the call and noticed the huge increase. If I would have never checked, I would have been expected to pay that amount on the day of the move. Both the receptionist and the manager ****** said there was nothing they could do about the miscalculation the initial employee, ****, performed. I would just have to pay it, even though it was not what I was quoted when I secured my move a month prior. Thankfully, a more reputable company was able to take care of me for even cheaper. Please be cautious.

• Review fromMary K

  Date: 04/30/2025

  1 star
  I had a terrible experience with this moving company. I was originally quoted $492 for a two-hour move, but they dragged it out to 5.5 hours and charged me $1,396 nearly three times the estimate. This was for a small studio apartment, with everything packed and ready to go, moving just three minutes away. I only needed help with my couch and ****** make matters worse, the movers came back to my door after the job was done, pressuring me for more tip money. As a woman living alone, it felt invasive, and very inappropriate. When I tried to resolve this with the company, they didn't return my calls, and took weeks to respond to my emails. Eventually they put me in an email chain with 24 other customers who had similar complaints. None of which were able to come to a resolution. Clearly, this is a pattern. This isn't a one-off mistake; its a scam, plain and simple. When I left a review on ******, the company falsely flagged it as a fake, claiming they were being targeted by a disgruntled employee or competitor. I am a genuine customer, and their refusal to take accountability is concerning. This behavior misleads potential customers and raises serious questions about their business practices.* When I tipped $90 (based off original quote) he came knocking back on my door asking for more money. I already felt like they did not even deserve that based off my experience and that they were taking advantage. So he pressured me into Venmoing him an additional $80, which I regret and wouldn't have if I wasn't made to feel so uncomfortable by these men as a single woman living alone, knowing where I live and demanding more money. I felt very uncomfortable in this situation. Their business practices are misleading and predatory, and their customer service is nonexistent. This company thrives on deception, overcharging, and ignoring customers once they've taken your money. I strongly recommend avoiding this company at all costs.

• Review fromAndrew P

  Date: 04/25/2025

  1 star
  I am writing to file a formal complaint against Coffey Bros. Moving, based in ***********, ********. It is my belief that Coffey Bros. employs deliberate and deceptive business practices designed to significantly inflate final costs well beyond the original quote. The company initially provided an attractively low estimate, which I now believe was intended to secure my business under false pretenses. Once the move was underway, multiple concerning behaviors emerged. Upon reading other reviews, I believe it is their standard practice to employ the following behaviors to inflate the balances owed: The crew arrives late and then misrepresents their start time on the invoice to increase delivery time/ billable hours.Incorrect pickup or delivery addresses are deliberately documented, which extended travel time and delayed delivery.The movers intentionally stalled and drew out the loading and packing process, often working at an unreasonably slow pace.The movers utilize unnecessary packing materials to rack up additional charges These tactics appeared to be designed to inflate the total cost of the move, which was far above what I had originally agreed to. When concern is expressed and the charges are questioned, the customer is told that their belongings would not be taken off of the truck until the balance was paid effectively holding the items hostage. This level of manipulation and lack of accountability is unacceptable. Numerous other customer reviews reflect nearly identical experiences, indicating a consistent and systemic pattern of unethical behavior. These include bait-and-switch pricing, poor communication, delays, and high-pressure tactics to force payment under duress. I respectfully request that the Better Business Bureau investigate Coffey Bros. Moving for these deceptive practices. Consumers deserve transparency, honesty, and fair treatment.  

• Review fromMatthew W

  Date: 04/22/2025

  1 star
  I've moved four times in ******* using movers and this was by far the worst experience I have had. ******, their sales representative, misquoted by move by more than double the final bill. Added extra fees, day of, knowing full well these items were in my original quote. Adjusted my initial quote after the movers were at the second location. Make sure you check your walls and floors, we found damage only because we looked, not because they acknowledged they'd done any ********* not trust Coffey Brothers Moving/The Moving Specialists quotes and never let them move you. They are deceptive and refused to accept any responsibility. I posted a review on a different platform and the owner responded claiming my post was fake and from a competitor, while threatening legal action.

• Review fromJillian P

  Date: 04/08/2025

  1 star
  I was quoted at $675. I ended up paying $1,045. Almost DOUBLE what I was quoted for this move. They told me they could dismantle things for me and charged me extra for everything. They significantly underestimated the time this would take. They also left behind an item, they broke my mirror, and they made me pay the full amount before seeing any of this. They didn't wear shoe covers in either location and dragged dirt all through my house. They are supposed to be the professionals and I feel like I got scammed.

• Review fromAndrew M

  Date: 04/06/2025

  1 star
  Hot garbage. We left a good review but I am now deleting it because these people should be put out of business. We ended up with two broken TVs and and two broken bed frames after they hounded us for a review before they left after a 12 hour move and assured us wed be fine without the insurance because they'd be careful. That's why they hound you for a review, we spent 12 hours with these people and then they're calling us begging for a review after breaking ****** worth of stuff. We didn't see the broken items until after we left the good review and I couldn't get any money back for them because they needed receipts, who keeps receipts years after buying items, honestly? It was also double the price quoted. They charged us extra money for moving basic items like coffee tables and TVs and also charged us 5.00 for the box they gave us without saying before that it would cost money. It was a 12 hour move, yes it was a long drive but they also wasted two hours of time somehow and we were sitting there waiting forever for them to show up, costing us hundreds of extra dollars. Yeah they're nice to your face but its not with it for busted items and being charged double what they said. Don't smile in my face and ask for good reviews when you knew you broke my items and lied.