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Business Profile

Storm Damage Repair

Storm Restoration Pros, SRP LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I have attached my response that I wrote back to the company on Tuesday June 4th, 2025 @ 11:05am. 

    At this point I have yet to hear back from them, so I am accepting the resolution offered and attaching our correspondence regarding this matter. 

    Sincerely,

    ****** *****

    he tuckpointing even though on the day the work was performed we were told it would match once it dried. **** tried blaming it on the house moving which wasn't the case since we just had work done from US Waterproofing done months earlier, but **** assured me that when spring came around, they would replace the tuckpointing that was damaged, that was done on 12/06/24.I started e-mailing them on 03/27/25 and again on 04/14/25 and have not gotten an answer at all. At this point I am not calling them as I do not think they will honor the warranty that I received from them on 11/08/24, more than 2 months after the work was performed. I am asking for the tuckpointing to either be re-done or for the tuckpointing to be refunded as I no longer trust this company to stand by what their warranty shows. I attached the original order, the warranty I was giving, pictures of the tuckpointing cracks, proof of payment and e-mails asking for them to honor the warranty on the tuckpointing.

    Business Response

    Date: 05/29/2025

    Hello,

    Our response has already been sent directly to the consumer from our customer service team.
     
    If the message can also be forwarded through the BBB organization, that would be greatly appreciated. 

    Thank you! 

    Best Regards,







    Phone:    **************
    Fax:**************
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Storm Restoration Pros, SRP LLC is BBB Accredited.

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