Complaints

This profile includes complaints for Crash Champions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crash Champions, LLC

  601 Oakmont Ln Ste 400 Westmont, IL 60559-5570

  
• 

  Crash Champions Collision

  10 Beta Ct Ste 100 San Ramon, CA 94583-1202

• 

  Crash Champion Collision

  10105 S 23rd St Bellevue, NE 68123-2439

• 

  Crash Champions Collision Repair

  10205 E Crystal Falls Pkwy Leander, TX 78641-2260

• 

  Crash Champion Collision

  10322 Dransfeldt Rd Parker, CO 80134-4010

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please review the attached certified letter I sent to Crash Champions HQ.

  

  Business Response

  Date: 08/25/2023

  Hello *************************,  
  
  Thank you for bringing this matter to the attention of our team. We take feedback seriously and have engaged with the local leadership team, including the general manager of ***************** that you visited to gather more information.
  
  Here is what we have learned and the steps that our team is taking:
  
  Per General Manager, ********************* "His insurance company already paid him for these damages. He accepted their settlement."

  
  
  We understand that we missed the **** in delivering an exceptional experience. Thank you for taking the time to share your feedback. 

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20518356
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20518356
  
  I am rejecting this response because: Hello
  
  I reject because I did not get compensation. 
  
  Thank you
  ***********************;
  
  

  

  Business Response

  Date: 08/30/2023

  Per General Manager, *********************: He did get compensation. From his insurance company when they paid him the value of his vehicle that they declared a total loss. We didnt damage his vehicle. He did, when he wrecked it. Insurance settled with him an amount that they deemed was the value of the vehicle prior to the accident. He then accepted their offer and decided to keep the vehicle instead of letting insurance take it and sell at a salvage auction. Any repairs to his vehicle at this point will have to be made out of pocket using the money that his insurance company gave him. Thats what the money they paid him is for. We gifted him a $600 part that will save him money when he finds a shop to do the repairs. 

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20518356
  
  I am rejecting this response because:
  They didnt put parts back on the truck, including back bumper, all trim, window molding passenger side. Truck bed not put on correctly, missing bolt. 
  Cut bed side unnecessary, further damaging it. Cut rocker panel unnecessary. These cuts were not needed to see damage.
    Im having to put fender well molding back, Im missing pop rivet's for this. But Im having to resemble these parts. Insurance paid them $850 to do this. 
    Took excessive time, 3 months, ordered parts, then tell me its totaled. 
  I get truck back with the bed full of mentioned parts for me to put back on. Does that seem right? 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its hard to tell if Crash Champions in ************ just doesnt care at all about their clients or if they are completely inept. It was bad enough that they had to hold on to my truck (that I use to run my business) for two weeks longer because they ordered the wrong part, twice, but the lack of accountability is mind blowing. They told me ***** had sent them the wrong part but it took me two minutes to ****** the part, find a replacement, and confirm that they had been ordering the wrong part (from Good Chev where they purchased). All they needed to do was look at the back of the truck to see it had a camera in the tail gate handle. The manager is completely unapologetic about it. I picked up my truck on 8/18 and was blown away that they had the truck for close to a month and it was incomplete. The first thing that I noticed was that there was an 18 scratch in one of the doors that they were supposed to repair. They fixed a dent to the left and right of it but left an obvious scratch, which the estimator at the West ******* location had pointed out as she was doing her estimate. Next, the mirrors on my doors are painted silver at the top and are black on the bottom, when I looked at the mirror they replaced, it was all black. The tonneau cover that they installed is missing half of its parts, so anyone can easily get into it. It also flaps in the wind because its not bolted down in the front and they didnt install the new weather stripping that keeps it sealed. I installed the original one, so I was shocked that the plugs for the top and MAIN BOLTS to secure it were missing today. Its completely useless now and I cant keep my tools in the bed of the truck, the whole reason that I need it. I also noticed that they scratched the paint on the back of the cab installing it. They also left filler or silver paint gooped on my running board. Still, the manager **** is completely unapologetic and apparently could care less about quality or customer service.

  

  Business Response

  Date: 08/23/2023

  Director of Operations, ***********************: 

  Hello *********************,  
  
  Thank you for bringing this matter to the attention of our team. We take feedback seriously and have engaged with the local leadership team, including the general manager of the repair center that you visited to gather more information.
  
  Here is what we have learned and the steps that our team is taking:
  
  We learned that we failed to meet the customers expectations and delivered a vehicle that had incomplete and incorrect repairs; tonneau cover is missing necessary hardware to seal the unit properly to the truck bed and the mirror cap that was installed did not get painted prior to installation.
  It was discussed that we would have the repair resolutions concluded at our repair facility on *************. in *******, **.
  The mirror cap on the drivers side will be replaced with an unpainted cap to match the passenger side.
  The tonneau cover hardware will be restored to pre-loss condition with additional hardware.
  The mentioned scratch on the rear passenger side door will be buffed.
  A rental will be provided for the customer during this follow up work, excluding any additional insurance or fuel add-ons that the customer chooses.

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  *********************** should be praised for how he handled the situation.  He was professional, expedient, and handled everything thoughtfully.  I'm very happy with the results. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my car serviced at this facility my key was already damaged but the damaged it even more and never notified me to tell me they attempted to fix it spoke with the supervisor in which he agreed to replace my key which he did not once my key was replaced my vehicle would not start in which the supervisor tried to tell me I needed a tune up or my smart plugs needed to be replaced which was false I have had 3 diffrent mechanics look at my car and they all have said the damage was done when my car was at crash collision I have attempted to very respective and cordial but my car was damaged and now I have to come out of pocket for something they did I have attempted to call and talk to several people at the facility in which I have been getting the run around or getting hung up on all I want is justice and for them to pay for the damage they caused to my car

  

  Business Response

  Date: 08/14/2023

  Per General Manager, ******************: Hello all.
  
  Vehicle came in with a broken key, and customer is aware that the key was broken prior to dropping off vehicle Attached a photo what it looked like when vehicle came in. the key keeps falling off when you turn the ignition, so My tech went out of his way to fix and
  
  plastic weld the crack thats on the key remote To fix the issue.
  
  When customer came to pick up, she was upset because the tech fixed the broken key ( FOR NO CHARGE). I spoke with the customer, and she insisted that I replace the cover on the remote. To make the situation better I went ahead and agreed to change the broken
  
  cover on the remote, photo of the cover attached. Customer had an issue with getting vehicle started that day, so I had My mechanic scan it and look at the issue. Vehicle had Codes that came back for injector and shows that it needs a tune up. Also attached a copy of
  
  scan. We transferred everything that was in her old key fob and only replaced the cover.
  
  ***, please give me a call when you get a chance to discuss any further actions.   

  Customer Answer

  Date: 08/23/2023

  Complaint: 20372545
  
  I am rejecting this response because: Attached are the statements given to me by the ****** dealership which clearly states the damage done to my vehicle was not because of my smart plugs or needing *** tune up as the company originally stated my damaged was done to my immobile which was caused from them supposedly fixing my key which they did not 
  
  Sincerely,
  
  ************************;   

  

  Business Response

  Date: 07/09/2024

  response received- Per General Manager, ******************: " Vehicle came in with a broken key, and customer is aware that the key was broken prior to dropping off vehicle Attached a photo what it looked like when vehicle came in. the key keeps falling off when you turn the ignition, so My tech went out of his way to fix and plastic weld the crack thats on the key remote To fix the issue. When customer came to pick up, she was upset because the tech fixed the broken key ( FOR NO CHARGE). I spoke with the customer, and she insisted that I replace the cover on the remote. To make the situation better I went ahead and agreed to change the broken cover on the remote, photo of the cover attached. Customer had an issue with getting vehicle started that day, so I had My mechanic scan it and look at the issue. Vehicle had Codes that came back for injector and shows that it needs a tune up. Also attached a copy of scan. We transferred everything that was in her old key fob and only replaced the cover. "

  
  

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 20372545
  
  I am rejecting this response because:

  The business never informed .e how they would replace the key once they informed me they would replace it. I also have provided documentation proving when they reprogrammed the key fob they damaged it I have proof from the actually ****** dealership that I took it to get fixed although the business claimed the issue was something different than what it was 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was repaired June 21, 2021 by Classic Auto Body which was bought by Crash Champions Collision Repair. Anytime a business purchase another business they take on everything from the previous business just like when **************** purchased Wachovia. I have a letter from Classic Auto Body that they will guarantee the work performed including bodywork and paint as long as I have the car. With insurance companies they have a lifetime warranty and will honor the work as long as you have the car. The work should last longer than 2 years. When parts are taken off and put back on, it should not be coming apart within 2 years. Crash Champions refuse to make things right by guaranteeing the work that was performed. They have a sign that says although the name has changed that the people have not. I want my car part fixed thats coming apart. Now I do not trust Crash Champions to fix the repair because do not want my car sabotaged, so want them to pay for the cost to have it done correctly.

  

  Business Response

  Date: 08/11/2023

  Per Director Of Operations, ***********************************: You wont find anything on this repair. Crash Champions did not repair the vehicle. It was repaired by previous owner. He would need to go through his ****************** they provide the warranty .

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20382758
  
  I am rejecting this response because Crash Champion bought the business who repaired my car. When you purchase a business you accept their responsibility. Crash Champion even advertise per one of my pictures that nothing has changed but the name. When ***** Fargo purchased Wachovia, they inherited their customers and responsibility. So Crash Champion should do the same since they advertise nothing has changed. 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/22/2023, dropped my vehicle off at crash champions in ******** ** to be repaired.Was not repaired to the before state of the crash. Took my vehicle back and it came back worse and with a new dent. I contacted corporate office twice now and they say someone will reach out to me in 48 hours. One week later I have not heard anything back. I just want my vehicle repaired to the way it was before the crash. The paint color is off, a new dent from last time I dropped it off, and the paint trim lines are uneven and they also come down about a quarter of an inch lower than supposed to. ********************* (Manager) says this is the best they can do. Corporate office needs to figure out a resolution even if it means taking my vehicle to a competitor or another location with better qualified repair technicians.

  

  Business Response

  Date: 08/16/2023

  Per General Manager, *********************: Good afternoon,
  
  We completed the work initially on **************** vehicle and delivered the car. He was happy with the repair we even improved the opening for the accessory hitch installed by ******* Several days later **************** contacted us with a concern about the tape line location on his bumper.
  
  **************** brought in his vehicle for me to inspect. I told him that the repair was within industry standards but agreed to replace and repaint a new bumper. After  second attempt bumper required painting again due to a flaw in the paint.  At final delivery  **************** was not satisfied
  
  with the tape line and the small color variance on the bumper cover. Both were within industry standards. A rental was provided while second bumper was being painted and replaced.
  
  
  As for the small dent in customers rear gate a photo was sent to me several days from the customer after car was picked up. I personally washed this vehicle for delivery and a dent was not present.
  
  Thanks

  Customer Answer

  Date: 08/19/2023

   
  Complaint: 20435799
  
  I am rejecting this response because his statements are not true. I have attached a screen shot which is dated the same day I picked up my vehicle when I notified ***** about the dent. He claimed it was days after. Another pic is attached which shows the tape line is past where the silver meets the black trim. The paint is not supposed to come down on the black trim. It is supposed to stop an 1/8 an inch before the silver gets to the groove. To reflect this I went to the ****** dealer and took a picture of the rear bumper of the same year and color as mine and attached the picture. I'm not sure what Crash Champions defines their industry standards but everyone in my neighborhood and place of employment agrees this is not done correctly. I would like to take my vehicle to a different Crash Champions location to be repaired correctly by qualified repair personnel. 

  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 07/08/2024

  response received- Per Director of Operations, *********************: "The ding above **************** license plate was imaged and documented as prior damage prior to repairs."

  
  

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 20435799
  
  I am rejecting this response because the ding was not there and it appeared after I took my vehicle back to crash champions a second time. Furthermore this is much more than just the ding, your facility did a horrible job repairing my vehicle. The paint lines on my bumper are crooked and also not in the correct spot. Also the trim you replaced around the hitch cut out is peeling off. My vehicle was in immaculate condition before it was hit. 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 07/16/2024

  Per Director of Operations, *********************: " This has gone round and round for months ,  to the point he vehicle was even at another location (114 goshen) .  and they advised same "

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17, 2023, I was involved in an unfortunate accident. My insurance company, Allstate, received my claim. I spoke to a claim adjuster who referred me to Crash Champions for my vehicle to be repaired. I agreed. My vehicle, a 2021 ************* AMG GLE 53, was towed to Crash Champions in Crestwood on 143rd and *************. I spoke to a mechanic named **** who assured me that he would perform and execute the best work on my vehicle. This occurred around January 27th. He also informed me that he will call me on Tuesdays and Thursdays to update me on the status of my vehicle. As the weeks went by, everything was a formality. I received updates by the phone calls by ****. Near the end of March, my vehicle was towed to ****************************. **** informed me that the vehicle needed a harness and ************* could only perform that task. Days went by and I inquired to Joh about the status of my vehicle. **** stated that MBOP (****************************) was waiting on the harness. I made a visit to ****. I spoke to the maintenance manager, ****, about the status of my vehicle. **** took me around to ***** to discuss the status of my vehicle. ***** stated we are just waiting on the part. Several days by and the vehicle was towed back to Crash Champions. I thought the harness came and the vehicle was repaired. This was not the case. **** informed me that they were still waiting on the part. Several weeks went by and frustration grew. My insurance claim stated that the repair was to be completed by the 31st of May. The date changed. My wife and I were frustrated. The updates grew smaller and with the same statement. The manager at Crash Champions and **** stated that the part will be in at the end of June. Once the end of June arrived, no status and no part. The date kept changing week by week. This business has caused me aggravation, frustration, and stress among my personal and work life and family.

  

  Business Response

  Date: 08/07/2023

  Per General Manager, ***********************: I was handling this with ********************* the **** we will give him a gift card to help him out. Unfortunately the issues he is having are out of anyones control this vehicle needed a body harness that the dealership made aware it would take 6- 8 months to receive from *******. The harness is in and now we are waiting on the dealership to finish the vehicle so it can come back to the Bodyshop and we can finish it up the repairs. Insurance and customer were aware and approved the repairs to be done on the vehicle from the beginning. 

  Customer Answer

  Date: 08/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was worked on at one of their affiliate locations in *********, **********. I was charged a deductible of $500 on April 20, 2023. I didnt think any of it as I thought my insurance updated their information and were now charging me a deductible. I reached out to my insurance and they said my deductible should have not been charged. The insurance reached out to the ********* office and they stated they are not in charge of distributing the money I have to ask corporate for it. I reached out to corporate and was told that I actually had to pay for the deductible, even though I told her I had paperwork that stated otherwise and I told that person that my insurance confirmed there was no deductible. I called my insurance and let them now what corporate told me and they called the ********* office again and they said a check had been mailed on May 20th and I never received it. I called corporate and they said no file was on record for a check being mailed this was on June 1st they said they would try to take care of it and someone would reach out too me. I called again June 15th and was told the same information again. The company keeps giving me the runaround.

  

  Business Response

  Date: 07/20/2023

  ***********************, General Manager: Good morning,
  I do see a refund for $500.00 issued on 5/17. Im not familiar with how long it takes corporate to issue and send a check. 

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car here to get repaired. Went to shop documented not having any fuel leaks. Go to pickup my car and they inform me the car has a gas leak. Performed work on parts not related to accident. Before taking car to shop I asked if there was any holding/storages fee because I dont have the money for the deductible yet and they informed me no there is not and it can stay here as long as possible, now they are charging me 70 dollars a DAY. Business refusing to work anything out

  

  Business Response

  Date: 07/12/2023

  Per General Manager, *******************: If you look in the ** ********* you will see the exchanges between the shop and the customer. The fuel leak was noted on arrival and that is why we took precaution with it. He admitted he had personally changed the lines so the leak was no big deal
  
  The customer has not been charged storage for non payment of deductible, customer has cashed the $2609.33 insurance check which he is refusing to pay. He also complained about the Left side of the vehicle which was unrelated to accident so Geico wouldnt repair and he stated to me that he will not pick up until that is fixed.
  
  ******************* was in town so he and I went over the vehicle together and we were both in agreement on everything that I had stated to the customer 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sent to this company at their ***** ***** shop for collision repair on the 27th of June. I called numerous times to get an estimated time of completion. They drug their feet knowing the situation. They were instructed by my mother in law and the insurance to deal with me alone due to my mother in laws health. They have not done so. All the while Im now looking at over 200$ extra in fees for rental due to them not following through with things in a timely matter. Knowing we were having to pay extra for the rental and knowing that we couldnt afford long term due to having 3 special needs children in the home and being a single income family because of this. Its now almost 2 weeks since the vehicle was dropped off for repairs and they are just now starting the repairs and refusing to deal with myself as instructed by my mother in-law and her insurance company.

  

  Business Response

  Date: 07/26/2023

  Per General Manager, ***********************: Good Morning,
  
  The vehicle was a unscheduled drop off on 6/27.  It was finished being disassembled on 6/28, at which point there was a delay in getting the estimate written.  She called 7/3 and spoke with me, instead of the estimator.  I got the estimate written and called her back on 7/3 with the amount and let her know that I would get parts ordered that evening and let her know that I would personally handle the repairs going forward.  She instructed me during that phone call to not order parts and hold off any additional work until after she had spoken with someone at Nationwide.  I called customer phone number on file 7/5  and reached her mother-in-law who stated that she would have customer return my call.  I called again on 7/6 and no answer.  Called again on 7/8 again with no answer.  At that point I called Nationwide, explained the situation and was instructed that an adjuster would reach out to the customer.  On 7/10, **** with Nationwide called to discuss what was happening and said he would call customer. **** would call me again and said he had been in contact with the customer and they had given him the okay to have us order parts.  He gave the phone number of the daughter-in-law and asked that I would reach out to her once we figure out when all of the part would be here.  I ordered parts the same day and received final parts ETAs on 7/11.  I sent a text message to the phone number **** provided and did not receive a response. The same day I got an email from our call center asking that we reach out to customer.  I then called customer and left a voicemail asking for a call back to discuss the repairs.  I did not receive a response. Parts arrive on 7/13 and we pulled the vehicle in to start the body work.  Body work was completed on 7/17, and was sent to paint department on the same day. Vehicle was paint on 7/18 and went back to be reassembled.  Vehicle was reassembled on 7/20 and was ready to be picked up on the morning of 7/21. Customer came in on 7/24 to pick up vehicle.  Once bodywork was started customer was contacted on 7/13, 7/17, 7/20, to which there were no reply. 
  
  Please let me know if you have any addition questions.
  
  Thank you,

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please review uploaded document for my concerns as I was unable to input at a limited ***** characters as my situation as a lot of details. Feel free to reach out to me if you need anything additional. Thank you!

  

  Business Response

  Date: 07/13/2023

  Per General Manager, *********************************: I have spoken with *********************  She is willing to meet with the ** at our ************ location (*****************).
  I need to put a lot of notes in the file and speak with ****** and *********  I will make sure this is done today.
  
  
  Thank you very much,
  *******

  Customer Answer

  Date: 07/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please note, I am still pending communication from **** that was referred by *******. No contact at this time.
  
  Sincerely,
  
  ***************************