Complaints

This profile includes complaints for Crash Champions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crash Champions, LLC

  601 Oakmont Ln Ste 400 Westmont, IL 60559-5570

  
• 

  Crash Champion Collision

  10011 E Kellogg Dr Wichita, KS 67207-1901

• 

  Crash Champions

  10301 NW 50th St Ste 111 Sunrise, FL 33351-8009

• 

  Crash Champion Collision

  10322 Dransfeldt Rd Parker, CO 80134-4010

• 

  Crash Champions LLC

  East Hartford, CT 06108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20 I brought my 2020 ***** Traverse to ***************** owned by Crash Champions) for warranty work that was done a few years prior, but the manager claimed it was not due to workmanship of prior job claiming they had taken may vehicle apart and proceeded to lie about what was found, I asked the receptionist if there was a district manager,she said no. When the manager (*******) advised me they would not repair my vehicle I aske for a district managers number and name he said he could not give that to me but would have him call me. This never happened on April 5th I called the corporates number ********** and spoke with ***** she advised me a DM would call me to allow ***** hours, but I never heard from anyone. Called again April 10th was told the DM travel and are busy to give it a few more days. Still no call so on April 11th I called and was told the director of operations would call me still no call. I called again April 12th was told someone higher then the DO would call and her name was ****** still no call. I called again on April 17th was again told I would be contacted and still no call. Prior to the corporate phone calls I also emailed them with no response.

  

  Business Response

  Date: 05/03/2023

  Per General Manager, *************************: *************** vehicle was repaired on 06/22/2021. Ms. ******* came in March 2023 with the concern that her front bumper cover did not fit well where the cover metes the fender left and right and the right headlight is cracked on the edge where the bumper and fender meet. I look at the vehicle ordered her a new headlight and made a date to return the vehicle so I could get her in a rental and look closer at here vehicle trying to make it a one day event. After closer inspection I found new damage on the front center lower portion of her bumper cover. that was pushed on the lower cover forcing the bumper cover to come loose where it meets on the fenders. I showed this damage to Ms. ******* and she informed me she has an bench that is at the front of the garage that sometimes she touches when parking in her garage with the front bumper. I informed her that what was causing the damage and I would not be able to repair her vehicle for free.
  
  Thanks 

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 20010555
  
  I am rejecting this response because: ths is unacceptable and untrue. ******* was extremely unpleasant with me from the beginning and there is no significant damage done to my vehicle as he is stating. Why is someone in a higher position not calling me or why cant I be given a name or number of a person in upper management of this company. How does a company do business like this. This is unfair, I chose Service King due to the life long warranty of the craftsmanship not realizing it would be sold to another company that will not stand behind that warranty.  I have taken my vehicle elsewhere and been told this could not be what ******* stated, that is a false statement on his part. I would like upper management to hear my story and look at my vehicle to better understand what happened.  This is extremely poor business pratice.
  Sincerely,
  
  ***********

  

  Business Response

  Date: 05/12/2023

  Per Director Of Operation, *********************: I reached out to this customer several times with no success. I left voicemails. I am happy to speak to her at any time. We evaluated the vehicle for her and determined she had
  Been in another accident at some point after her repairs. We advised we would be happy to fix her vehicle and provide her with an estimate for her insurance company to evaluate. Understandably
  we cannot cover her warranty because of the damages. 

  Customer Answer

  Date: 05/15/2023

   
  Complaint: 20010555
  
  I am rejecting this response because:
  This is a out right lie, I have received no phone calls from anyone  regarding this nor was I told they would give me a quote for repair.  This goes to show how shady this company is and should not be allowed to do business.  I will gladly submit my phone record to prove they never attempted to contact me. Even if they offered to do my vehicle for free I would not bring my vehicle to them; it is clear they are not trust worthy and people should be cautioned when doing business with this company.  
  Sincerely,
  
  ***********

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crash Champions accepted a 2016 Camry LE for repair, but the work was not executed to satisfaction and the bumper kept falling off. Despite the customer reporting the issue, ********************** Plainfield did not address the problem and stated that the bumper could not be put back in place due to frame damage. It is worth noting that the repair was initiated before informing the customer that the repair could not be completed adequately.In an attempt to resolve the issue, the customer took the car to ********************** **********, which boasts on its website of offering the highest quality and safest repairs in the industry with a written lifetime warranty. However, the ********** shop refused to take in the Camry, despite the persistent problem with the bumper.Furthermore, during a phone conversation with *************************, a representative from the ********** Crash Champions, the customer requested that the Camry be assessed when the bumper eventually came off entirely. However, ******************** declined to oblige, despite the lifetime warranty promised on the company website. Additionally, ******************** mentioned that he would not have approved the repair had the customer brought the car to the ********** facility.This situation prompts the question of why the Plainfield shop approved the repair without involving the customer, particularly given the subsequent difficulty experienced in resolving the issue.In summary, the issues surrounding the repair of the 2016 Camry LE by Crash Champions are twofold. Firstly, the company failed to disclose to the customer that the repair could only be completed partially. Secondly, the partial repair has resulted in the bumper continually falling down, and despite the company's lifetime warranty on their work, Crash Champions has refused to address the issue.

  

  Business Response

  Date: 04/28/2023

  Per Director Of Operations, ***********************: This vehicle was deemed a total loss from 2018, farmers totaed the vehicle.  Someone repaired this vehicle and sold it as a salvage title. (still shows salvaged title.
  
  The structural damage that is still showing in the photos from the total loss is causing pressure on the bumper to stay into plastic retainers we replaced.
  Previously the bumper was held on by Drywall screws directly into metal bracket on fender preventing it from detaching.
  
  Hind sight, we should have never attempted any cosmetic repairs on this vehicle due to Unrelated prior damage.  
  
  At this time there is nothing more we can do on this repairs. 
  
  GM at the time ********************* discussed with the customer there is no warranty on this vehicle due to UPD.   *************** was invloved in this as well.
  
  I added the emial from Geico on here showing salvage title and discussion geico supervisor had with his team.

  Customer Answer

  Date: 04/28/2023

   
  Complaint: 19991586
  
  I am rejecting this response because:

  In the initial stages, it has been brought to attention that the customer in question did not have any discourse with ***********************, contrary to the assertion made by Crash Champions. It has been asserted that Crash Champions claimed that "********************* discussed with the customer there is no warranty on this vehicle due to UPD," which has been determined to be wholly false. In addition, Crash Champions failed to provide an explanation of the term UPD, which appears to be relevant to the situation. It should be noted that Crash Champions' website itself includes information pertaining to this matter: " At Crash Champions, we promise our customers the safest and highest quality repair in the industry.  We don't just say it, we back every repair with a written lifetime warranty.  Because that is what Champions do, we make promises and we keep them.  We stand behind every repair at every facility for as long as you own the vehicle.  If a defect in our workmanship is ever discovered, simply return to any Crash Champions location nationwide and concerns will be promptly addressed by one of our teammates.  That's a pretty big deal, just ask some of our past customers." There is no UPD exceptions anywhere within this statement.

  The second point to be addressed pertains to the admission made by Crash Champions, in which they conceded their own culpability by stating that "we should have never attempted any cosmetic repairs on this vehicle due to Unrelated prior damage." Despite this acknowledgement, Crash Champions has refused to take responsibility for their failed repair by declining to reimburse the customer for the costs incurred in seeking repairs from another body shop or providing any form of financial compensation.

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/29/2023

  Per Director Of Operations, ***********************: We can not put wood screws back into the bumper like it was when It came in originally.
  
  If ************ wants to have his bumper screwed on the car that will have to be done at another repair facility.
  
  We are more than happy to re-attach it without screws as we did the first time. However,we can not guarantee it will not fall off due to all of the previous damages as addressed in previous email.
  
  As stated, this vehicle is a salvaged vehicle. We are not responsible for prior damage. 

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not driven this car since I picked it up in December! This is the service you performed! Unbelievable! You used black tape ! Really! This is awful!! I thought having my car stolen was bad but this is worse!!! This happened at the Crestwood ******** location! The steering column cover is cracked and only thing holding it up is the tacky black tape! I was told they were waiting on a cover! They had my car for over a month. As of March 27, 2023 I am still waiting.*************************

  

  Business Response

  Date: 04/13/2023

  Per General ******, ***********************: We took care of it ordered the parts she needed and let her know when they come in will call her.

• Initial Complaint

  Date:03/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not very happy. Sent my car to Crash Champions to be fixed for minor door damage. Picked my vehicle up March 24th thinking everything was good to go, well that most certainly was not the case. The gentleman that was in charge of my care AWESOME!! However, as I got into my vehicle on Friday I noticed something wasnt quite right. Things were moved around misplaced not where I left them.okay cool Ill give them the benefit of the doubt, maybe they cleaned and moved some stuff around. I then proceed to look in my trunk to discover a complete mess. My trunk looked like a tornado went through it. Items all over the place. Places they shouldnt have been. My vehicle was equipped with a Gun safe, in my trunk. First thing I went to look for, it was GONE. Other items were also then not accounted for. I immediately called the Crash Champions location to which I dropped my car off too. I explained to the gentleman someone broke into my car, and stole several items, the gentleman on the phone said and I quote someone broke into our yard on Tuesday (the 21st), we werent sure what cars were broken into but someone broke down a section of our fence and broke into our yard. I was obviously very upset at that very first response he gave me. This tells me you failed as a business to inform your customers that our vehicles could have been affected. I would have at least appreciated the common courtesy of you called and said hey look someone broke into our yard, we arent sure if your vehicle was affected!! But the fact that I wasnt informed has me livid!! This tells me they were keeping this hushed hoping no one would find out!! As a customer I expect my vehicle to be SAFE!! As a customer your business is 100% responsible for the care of my vehicle!! Then I was told a few hours later, and I quote I spoke with my manager, and this is what we can do. If you leave us a good review we will give you a $100 **** gift card. That is an insult to me!!

  

  Business Response

  Date: 04/13/2023

  Per General Manager, *****************: Mr. ****** car was broken into while here for repairs, he signed our repair authorization that clearly states we are not responsible for lost or stolen property, and we remind customers to remove anything of value at time of drop off.  ************** stated he remembered signing the document as well as us advising him to remove items when dropping off.  We called everyone we knew were affected by the break in, but since we do not inventory items left in cars we had no way of knowing every car that was broken into.  We offered to act as a witness to the break in if needed for ************* to file a claim with his insurance company as well as $100 gift card for the inconvenience to help cover the cost of the gun safe that he stated was only thing he knew for sure was missing. ************** said he would take the weekend to go through the car and see if he noticed anything else missing and would let me know. I have not heard from him since until this BBB complaint. I advised my DO *********************** of the situation as well. 

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19855676
  
  I am rejecting this response because:
  

  First I dont know whether to laugh or to jump up and down in excitement!! If a business thinks it is appropriate to:

  1: Not inform customers their lot was broken into, and not at least give customers a heads up!! That is ridiculous!! 
  

  2: I would love to see the such document that I SIGNED that states I am taking liability off of Crash Champions.

  3: Not ONE person told me to remove any property let alone VALUABLE items.

  4: You as the business is 100% liable. My vehicle was in YOUR care. As insurance companies recommend you, and I then trust you, we expect our vehicles to be SAFE and not COMPROMISED.

  5: The gift card. Im not sure if someone has mis-told what was said to me but let me quote to you Crash Champions what was said to me.. From ***** himself ***** after speaking to my manager if we receive a good review, we will give you a $100 gift card.to get you a new safe. That was from *****. Which ***** was told by his manager. 1: this comes off to me as an insult as this gun safe that was stolen was not $100.00 try $700.00. 2: youre only REWARDING me for a POSITIVE REVIEW, and which to me comes off as a prize but not as a inconvenience, and or loss of my property. 
  

  6: As I stated to *****, I am not filing a report through my insurance. Your business carrys insurance so if anything I need to file it through your insurance. I should not be inconvenienced by your business not PROPERLY SECURING your facility. 
  

  7: As a customer I expect to at LEAST receive a phone call in the lines of such. ************** were calling you out of an abundance of caution as our business (yard) was broken into. We arent sure if your car has been affected but would like to just inform you of what happened. That would have made me feel a lot better than what comes off to me as a HUSH or HIDING and HOPING customers wouldnt find out. 
  

  This is completely unacceptable, and as I stated to ***** this is about more than a $100.00 gift card. Your business messed up, and in life when you mess up you pay the consequences. The consequences in this case is you need to FULLY replace my stolen property, to which I do have a list of. Ive already spoken to my insurance, and more action will be taken in the coming days, especially if this is going to be the response your business stands by. 
  

  To add to not only the situation of theft, then I get my car back and its not even FIXED properly. Horrible horrible place. 
  

  In order for this to be settled and no legal action to be taken I want my vehicle properly fixed, and I want all property to be replaced. $100.00 isnt cutting it, thats a dinner!! If I dont receive a better response then I will take further action. 
  

  I want a copy of the said document that I signed releasing liability. 
  

  -*****

   

  

  Business Response

  Date: 04/17/2023

  Per *****************, General Manager: I just spoke with ************** and he is stopping by Thursday to pick up a gift card for $350 and agreed to close his claim with BBB.
  
  I advised ************** he would need to sign a form stating we resolved the issue when he is here to pick up his gift card and he was okay with that.
  
  As far as his issue with his car not being repaired correctly, he said he was just upset and that everything was okay. I advised him of our warranty & if anything comes up to please let us know.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car there initially after being sideswiped. Their follow-up and work was good so when less than 24 hours after I received the vehicle I was rearended, I took it back.They had it for months and when I got it back, the work was not complete. **** advised that he would take care of it but could not do it at the time. I believe it was December and he said he would not have time till the New Year. So I waited and brought it back. He had it for several days and gave me their beater, dirty loaner to drive while they had it. When they called for me to pick it up, I did not realize till I went to open the tailgate later that there was still damage. I called **** and he said it was an oversight. He said to call anytime and then bring it in and he would "mix up the paint himself" and fix it. Well I called yesterday to try and bring it by today. **** now works for a different store. The front office informed me that they could not ever do it on a Friday (the only day I sometimes have off) and that it would have to be a different day during the week. Then *** got on and said the same. There is never a Friday EVER that would work for them to fix would they did not complete. Mind you State Farm paid them over $9500 and they also had to pay over $2000 for the rental I originally had. Crash Champions had no problem cashing a check for work they did not complete. When I told ******** would be contacting State Farm, he basically could care less. He knows he is already paid and that I am a nobody. When I called State Farm, ******* said there is basically nothing she can do because she has no authority. I have contacted Crash Champions corporate and supposedly they will get back to me in several business days. My car still has dents from someone else hitting my car while it was parked in front of my house.

  

  Business Response

  Date: 07/09/2024

  response received- Per *************************, VP " Vehicle was repaired and delivered in December of 2022!!!
  
  Tailgate was replaced with OEM Part so not sure how there would be damage to part. I called ************************* who was the ** said customer came back and he handled a couple of issues for her. But does not remember owing her anything above and beyond.
  
  Thanks "

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/14/2023 I got into a car accident which damaged the front of my car. About a week later, my car got towed to Crash Champions in Fairfield. I got an estimate and they started repairs on the vehicle. They charged my insurance $9,683.83, of which $1000 was paid out of my pocket as my deductible.After a month, I inquired about the status of the repairs, and was told that there would be a 1 week delay because the mechanics had ordered the wrong parts. I called back a week later, only to be told that when putting on the bumper, they had ordered the wrong part, so there would be another delay waiting for the new part to arrive and be put on. This delay took another 1-2 weeks.On 3/11/2023, I was informed that the car was ready for pickup. Because I do not have another rental car nor other means of transportation, I was not able to pick up my car immediately and had to arrange to pick up my car the next Friday, 3/17/2023. Throughout that week, there was no indication that my vehicle had any issue. However, the day before I was going to pick it up, on 3/16/2023, I received a call from them, informing me that a welded part of the vehicle was not repaired properly, and there would yet again be more delays.It has now been almost been 2 months for a repair that would have taken a reasonably competent repair shop only a month. The multiple delays were clearly caused by the shop's incompetency (ordering the wrong parts, declaring the vehicle repaired when it wasn't), all of which could have been avoided. What is even worse was, had I picked up my car before 3/16, the latest issue would have only been surfaced after I had regained possession of the car; or worse, not at all -- which would have been potentially dangerous.Due to multiple delays, I am requesting Crash Champions to deliver the car to my home address. Re-arranging my own delivery is expensive and having already cancelled on my plans once, it would be difficult for me to do that again with confidence.

  

  Business Response

  Date: 04/28/2023

  Hello ***************, 

  Thank you for bringing this matter to the attention of our team. We take feedback seriously and have engaged with the local leadership team, including the general manager of ***************** that you visited to gather more information.

  Here is what we have learned and the steps that our team is taking:

  • Weve been in communication about concerns for warranty issues and have been addressed by another CC location closer to the customer. 

  • Geico is involved in the warranty claim and issues have been taken care of.

  We understand that we missed the **** in delivering an exceptional experience. Thank you for taking the time to share your feedback.

  Thank you,

  ************************* Team Performance Coach National Support Center **************

  
  

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2022 I left my vehicle for a insurance Claim. Their service advisor or adjuster said my vehicle was not a Total lost and that damages were only 16k. Months went by and no update of the status of my vehicle. I had to call every 2 weeks to get a update on my vehicle. After everything it took them 7 months to let me know my vehicle was ready. Once it was ready they sent me a final bill with the damages which were 30k not 16k , I asked my insurance why they didn't total lost the vehicle if I paid 33k for it and 30k in damages? They said they thought it was going to be a total lost and it was up to the body shop's adjuster to make that decision. I am guessing they were trying to make money from ****************. they said at time of pick up I was due with a **** dollar deductible and 845 of a MARK UP charge. I paid my deductible and got all my receipts and they gave me my vehicle. In my receipts it doesn't say anything about me having to pay 845 of a MARK up. They have been calling me non stop trying to collect a mark up of 845 threatening me to file a lien on my car if I don't give them that payment. I honestly think this company has bad customer service and I wouldn't recommend anyone to bring their vehicle there. They will rip people off. I hope to get this resolve.

  

  Business Response

  Date: 04/07/2023

  Unable to submit response- Not enough information provided by customer on shop pertaining concern, contacted customer twice. 

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has had my car since December 5, 2022 in an attempt to fix it after I was in an accident. We have had so much trouble getting updates on the car since then. If we get to talk to someone, they just kept telling us it was stripped down and waiting on parts. Today, we found out from 1 of their employees that it's not being worked on. It is still put together because it's "a big job" and nobody wants to work on it. They said that there has been no attempt to work on it and we have been being lied to. My husband went in today to get some answers and was lied to by the manager more. This afternoon, the manager called and offered to put me in a rental car, but they are unable to locate one to put me in. And still no update on the time frame for my car to be finished. My husband told them that if it's too big of a job just to total it and we would move on instead of hanging onto it for more months.

  

  Business Response

  Date: 03/10/2023

   Hello *****************************,  
  
  Thank you for bringing this matter to the attention of our team. We take feedback seriously and have engaged with the local leadership team, including the general manager of ***************** that you visited to gather more information.
  
  Here is what we have learned and the steps that our team is taking:
  
  Per GM *************************** I would like to apologize for this whole situation.  Quality customer service is extremely important to us, and we have fallen short at this point. Our team is taking this very seriously. I have 2 technicians working on this vehicle and we do as much as possible as the parts arrive.  It is our top priority to perform quality and safe repairs as quickly as possible.  I did get them into a rental that next day after my conversation with *******************  I know this isn't the ideal situation for either party, but we are working on remedying the issue for the customers. They are in a rental, to ensure they are able to get around and we are full steam ahead on repairs.
  
  Please let me know if we can do anything additional.

  Customer Answer

  Date: 03/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of accident 09/13/2022- Crash Champions of ********* ******** completed the repair as recommended by my insurance company ********************** The repair was not satisfactory and Crash Champions agreed to remedy the issue but then abruptly changed the story going as far as suggesting I had gone behind their work to try and fix the issue myself- Completely unfounded suggestion, not based in reality- Crash Champions ********* ******** will not stand behind their repairs and cannot be trusted to deal truthfully-

  

  Business Response

  Date: 07/09/2024

  response received- Per General Manager, *************************** " I just Called ****** and he was very Rude as soon as I said who I was.  He said that he should have never worked with progressive because they burned him  and he wants nothing to do with me the shop or progressive.  Because the old writer here told him that he tampered with the bumper and the hardware attaching the bumper is different then then we would have put in.  Also  that the bumper  brackets are now broken.  It looks like we replaced both the left and right bracket.  So now he is taking the car to his guy and having him take care of it.     Also told me to stop calling him and hung up."

  
  

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an auto accident on November 9 and a quote done with Crash Champions done the following day. I was told that since they were an authorized shop with my insurance company that they would work directly with them to get my car repaired. A check was sent from my insurance company and cashed by the business on December 7th. I called the body shop several times inquiring as to when they would get me in for the repairs and they never returned my calls or scheduled me to bring my vehicle in. It has now been nearly 3 months since my accident and I have been pulled over because of a missing headlight 4 times. I was told that a refund could take 30 days as it has to be processed through the corporate office. I have been unable to contact anyone at the corporate office due to a faulty phone system and am afraid I will never see a refund because of how I never received a date to get my car in for repairs. I am now out nearly $4K as I have purchased parts for repair elsewhere.

  

  Business Response

  Date: 04/28/2023

  Hello ***************************,

  Thank you for bringing this matter to the attention of our team. We take feedback seriously and have engaged with the local leadership team, including the general manager of the repair center that you visited to gather more information.

  Here is what we have learned and the steps that our team is taking:

  We submitted for refund back to Geico months ago, We are waiting on Accounting to EFT payment back to Geico so that Geico will pay her out.

  • We were told that our file needed to show a negative balance, but it does not. We never did any work on the vehicle, and it is a simple refund that Accounting needs to process if it hasnt already.

  • My store did everything possible to get this matter resolved. I am unable to cut a check from my store and I simply cannot do that, as it must follow the proper correct channels.

  We understand that we missed the **** in delivering an exceptional experience. Thank you for taking the time to share your feedback.

  Thank you,

  ************************* Team Performance Coach National Support Center **************