Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliance Disaster Kleenup removed all furniture and personal possessions other than clothing and electronics from my home in October of 2023 due to a garage fire so that repair work could be done. When the items were returned September 5th, 2024, my wifes dresser had been damaged on the right top corner. As their overall picture of my bedroom furniture shows prior to removal, there was no damage on that dresser. I brought this damage to their attention and was told that it was already there which is not true. I am not the type of person to lie about something like this. They continue to deny that they caused the damage and are essentially calling me a liar. I think their not taking responsibility for the damage is very unprofessional and would like the public to know how they do business. This company was paid nearly $40,000 to remove, clean and store my furniture and they would rather call me a liar than make it right!

  Business Response

  Date: 09/23/2024

  We are currently working with this insured to resolve this issue and have complaint removed from the BBB system.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flooding clean up and restoration was supposed to be done. They started kn April 22 and job is still not done, project manager has promised multiple dates of completion but still not finished. Management has little communication with client, client will have to initiate communication, miscommunication on management part, they came in to the project site without management knowing and unscheduled cops were called. Miscalculated measurements delaying work, once one project was done in the site it was half done and unfinished, management had to come back and do it himself.

  Business Response

  Date: 08/09/2024

  Clarification of the Situation:
  

  1. Project Timeline: The work on your property commenced on April 22, and while we aim to complete projects within the estimated timeframe, some unforeseen factors have contributed to the current timeline. We apologize for any inconvenience this may have caused.
  
  2. Communication: Our project manager has been in communication with you throughout this process, and we are committed to maintaining clear and open lines of communication as we move forward. We understand the importance of timely updates and will ensure that you are kept informed every step of the way.
  
  3. Unscheduled Work & Incident: We are aware of the situation where our team arrived on-site without prior scheduling, which led to an unexpected incident. Please know that this was not reflective of our usual procedures, and we regret any confusion this may have caused.
  
  4. Work Completion & Measurements: We recognize your concerns regarding the completion of certain aspects of the project and any perceived issues with measurements. Our team is dedicated to ensuring the highest level of accuracy and quality, and we will be addressing any areas that need further attention.
  
  Resolution & Next Steps:
  Our primary goal is to complete the job to your full satisfaction. The project manager, who has been in communication with you, will continue to personally oversee the remaining work. We will be reaching out to you within the next 24 hours to schedule a meeting and finalize the necessary steps to complete the project. We are committed to resolving all outstanding issues and completing the project within the next 14 days.
  
  Moving Forward:
  We value your business and your feedback. Please rest assured that we are focused on delivering a final product that meets your expectations. Your satisfaction is our priority, and we are committed to ensuring a positive outcome.
  
  Thank you for your understanding and patience as we work to bring this project to completion. Should you have any further questions or concerns, please feel free to contact me directly.
  
  Sincerely,  
  ********************* --  ************

• Initial Complaint

  Date:06/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our restorative reconstruction contract was signed July 27, 2021 from a fire including replacing walls siding around the house, 2 windows, determine severity of damage of fireplace/ replace as needed since their estimator didnt do extensive inspection after the fireAlliance promise will do permit and everything needed to execute and complete the job, HOA info provided.Contractor(*****) is dishonest, has poor workmanship, failed to supervised workers and neglected his work. Our lives was disrupted and have health/safetyhazards.There was a poor communication from the start leading to a lot of delay/ neglect and chaos. Work didnt start until Nov 19 even windows were delivered Oct 12 which expected. Workers didnt showed up on starter date, worked 8-2:30 pm even arrived 7am.***** omitted to get permit/no sidling approval claiming didnt need it. Nov *************************************************** the house knowing he might have penalty. Workers worried to get ticket, presented concerned fireplace /window gaps before putting siding/windows but got ignored. I insisted on safety hazards to have fireplace inspected ended replacement of the whole unit. Approved siding initially available per ***** 2-3 days only instead of weeks and claimed he needed permit to order, but didnt have on initial order, also said not aware of HOA.He neglected us again for not informing that work wont be done until after winter leaving us no effective water proofing/weather protection that lead to windows/patio door.leaking for several times and got mold, he sprayed with bleach only on visible area. He completed siding but a lot of cracked/spaces/damage to wood was mentioned few times and final walked through claimed will do it but just gave us additional **** of $22,540 for replacing new siding thats not even half done and charge more than half.We told him were not responsible and wants to talk to his boss, he said will set it/emailed president-no response-house left undone

  Business Response

  Date: 08/17/2022

  Please be advised that all work and issues relating to complaint ******** have been resolved to the customers satisfaction. The customer has communicated their satisfaction with the resolution and final work product. It is the position of ADK that this issue should be closed as the delays relating to the work being completed had only to do with the sourcing of the matching materials. Unfortunately, we were not able to match the area the property owner chose an entirely new material for the area. 

  Respectfully, 

  ********************;

  President of Alliance Disaster Kleenup 

  ************

  Customer Answer

  Date: 08/18/2022

   
  Complaint: 17483229
  
  
  I am rejecting this response because:His response is a big lie! First of all, we were never satisfied with Alliance Job from day 1! He ignored  my email  from June 6,2022, and ignored BBB too. They did not returned to our house to complete the job he signed. So, there was/is no satisfaction because the resolution that I asked from my complain was not even addressed by anybody! I dont want to be charge for additional $22,540 on top of $32,825.43 half paid  because his contractor was negligent and  failed to get the permit and necessary requirement of the village prior to construction and we were/are the one suffering from his bad practice and irresponsibility! No family should experience what we went through from spring, whole summer, on Thanksgiving, Christmas and New Year without carpet, insulation, dry walls or sidings during dead of winter especially on holidays, instead of Christmas wreath, lights or decorations hanging on the walls! No kids should be restricted sitting on floor because theres no carpet or some kind of protection on the floor to enjoy the fireplace on Christmas Eve or to open their Christmas presents.Our whole family with small kids didnt have a normal life. Instead a disrupted lives with lot of chaos for over half a year because somebody failed to do his job! How could a few day job turned to months and year  of unfinished job? If you know what you are doing, with proper planning, our fate should have been different. This is unacceptable! This is your business and people hired you to help them and we rely on you! this is after a devastating fire. We have enough! We thought  this company will help us fix our house but instead, this company made it even worst. They need to make this reconstruction right! Replace the cracked sidings and spaces, fix/remove sticking nails, fix the dented *********** and realign the gutter, secure the windows and the patio door and walls that leaked, discolored and got moldy.
  Sincerely,  
  
  
  *********************
  

  Business Response

  Date: 08/29/2022

  I apologize as i thought that this had to do with a different job completed.  I will be reaching out to **** to discuss the project and path forward. 

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17483229
  
  I am rejecting this response because:
  
  Sincerely,

  17483229- Alliance Disaster Kleenup, Inc.. Im sorry this is late but I was waiting for the company to reach out to me and they never did, and I am not satisfied with their service because nothing has been done on my house to resolve my complains.

   

  
  
  *********************

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 17483229
  
  I am rejecting this response because Alliance have not reach out to resolve this unfinished reconstruction which is more than a year. They need to make our house secure asap fix the leaking window, replace crack and spaced sidings, gutters, discolored patio door from water damage, moldy walls, fix the dented fascia. They need to readjust the bill and remove the additional charges for the siding due to contractors negligence of getting permit and follow the village rules and regulations.I added a video on another email.
  
  Sincerely,
  
  *********************