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Business Profile

Protective Covers

Protect-A-Bed

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased multiple protect a bed mattress protectors the last one failed and the company refused to respond to the warranty issue in any way I have reached out everyway possible andhave gotten no where they are not even attempting to honor their 10 year warranty and lack customer service completely so I am at a completel loss and they have no care because they already have my money

  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 protect- a bed covers when I purchased new mattresses ! Well my autistic son came into sleep with me and he peed the bed . It went straight through into the mattress! Stained my brand new mattress! I have tried contacting and no answer! Not only the cover did not work as advertised but my mattress is ruined! The smell is awful! I paid $100 for the cover and $859 for my mattress.

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Protect a bed mattress pad failed. My sheets, mattress and the pad itself are irreparably damaged. I've sent emails, photos, and follow up requests with no response since 5/2/2023. They suggest their warranty is 10 years. My original invoice and the tag from the pad itself show no such limitation.

  • Initial Complaint

    Date:06/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mattress protector is covered under a 10 year warranty and I need to file a claim. I called numerous times to get this issue resolved and no one will answer the phone or return my call as I have left numerous messages.

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom This May ********* purchased a Protect-A-Bed mattress protector along with a brand new memory foam mattress from Mattress Firm in 2018. Despite carefully caring for the mattress protector per the instructions on the label, the mattress protector failed when my toddler son urinated on the bed only halfway into the 10-year warranty. The urine seeped so deeply into the mattress that a hump has formed in the memory foam where it soaked up the bulk of the urine. I contacted *** on May 20, the day that the incident occurred, and left a voicemail along with a follow-up email the same day. I did not receive a response over the weekend and called back on Monday, May 22, at which point I spoke with *********. She emailed over a long list of questions and picture requests, which I provided within 30 minutes that same day. Eight days later, I had not received any response. I have emailed PAB again to confirm that all of the requested information has been received, but still no response. Per the warranty terms, I am not allowed to clean the mattress. And so, my son has no bed to sleep in and we cannot even enter the room because the urine smell is so strong. The urine has been sitting on the mattress now for 10 days. I reached out to Mattress Firm this afternoon, who confirmed that my warranty is now void because of the stain on the mattress and also advised me that since the mattress has not been treated properly and promptly, the uric acid and ammonia in the urine will begin to break down the materials in the memory foam layers. At this point, I suspect that my mattress is ruined, and I am deeply upset that *** has provided no follow-up communication or provided any action whatsoever when this is obviously a very time-sensitive issue.

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a nightmare, I purchased a 2 mattresses from Mattress Firm and they sold me 2 mattress protectors for my mattress and the warranty Protect A Bed is a complete scam! There is no way to contact them, they say they only service *********** and *********! When I ask for US information they sent me some bogus numbers and ended the conversation. This is crazy!!! A huge company like Mattress Firm!! would've never thought. I need a new mattress. I finally got a number here on BBB but I don't know if it's legit because the guy told me his name was ******************* and didn't sound very convincing. I still sent him all the receipts, address and pictures of the damages just because I found the number here on BBB.

Protect-A-Bed is NOT a BBB Accredited Business.

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