Reviews

Review Details

• Review fromDiane H

  Date: 02/26/2024

  1 star
  I bought a protect a bed mattress pad with a 10 year warranty for ******. I have been trying since the end of December ****************************************************************************************************************** e-mails to contact someone. The store where I purchased it from was MATTRESS FIRM in *********, *******. I have been given 9 different phone numbers to contact somebody. I have spoken with several people but was given wrong information or wrong phone numbers. NOBODY KNOWS WHAT THEY ARE TALKING ABOUT. my mattress pad says PROTECT A BED and the phone number on the tag is no good. I have the original receipt and pictures of the mattress pad. It is a shame not one person can help me. I have left several messages with different numbers and nobody has called me back. I document every time I try to contact PROTECT A BED.......****** IS A LOT OF MONEY TO PURCHASE A MATTRESS PAD. I will never walk into a Mattress Firm store again. I have spoken with a lot of people and relatives and they feel the same. If anyone knows how or I can contact Protect A Bed please let me know.

• Review fromLaura M

  Date: 11/01/2023

  1 star
  Defective product and the company does not stand by their warranty. Precisely followed washing instructions and product disintegrated, completely fell apart coming out of the washing machine on its first wash. Received as a house warming gift with no receipt of purchase, but had the tag from the product, which was torn off during the wash cycle. I reached out to the company and they did not back up their warranty. The product is owned by ********* Sleep and Decor refused to accept my claim because I did not have the original receipt. So my advice keep receipts and for those who receive the product as a fit, be sure they will not accommodate. My warning to all, is to be very careful of these companies who sell overpriced poor quality products that originate from *****.

• Review fromDavid L

  Date: 04/12/2023

  1 star
  I purchased several protect-a-bad premium pillow ******************* over the past few years & some of them are now starting to to disintegrate into a fine, white powder that is a nightmare to clean. When I started to find the dust/powder on the side of my ************* several months ago, I was mystified as to what it could be & where it was coming from? Did I have a bug infestation? Was it pollen? Was it mold? Was it being shed by my carpet or curtains? Did I have dandruff? Was it coming off my body? Was it coming off my girlfriend's body? It was driving me crazy so I started the investigation. I searched all over my room to try to find out where it was coming from. I checked my scalp every day for dandruff but there was none. I started showering twice a day in case it was coming off my body. I vacuumed, cleaned & scrubbed the entire room, wiped down my bed *********** tables, washed all my bedding, ******************* only to see it re-appear a few days later. Next I decided to inspect & use a lint roller on every piece of clothing that I wear & every item of bedding that I use only to discover that 2 of my **************** fitted sheet were shedding a fine, white powder. Now I'm starting to wonder if this powder was toxic? After all, I had been breathing it in while I slept for weeks... while using a CPAP machine. I was also recently diagnosed with asthma. I can't help but wonder if a class action suit is pending against the manufacturer? The products were obviously poorly made & inadequately tested. Perhaps North American companies ought to reconsider when considering outsourcing their manufacturing to *****... a country that loathes us.

• Review fromBrittany J

  Date: 01/06/2023

  1 star
  I am extremely disappointed in the manner in which my concern was addressed. My initial concern was presented to the company mid-September of 2022. Today, Jan. 5th was the day the company attempted to "rectify" the concerns. Furthermore, their idea of corrective action was not to address the faults with their product, but to gas light me. I was asked several times to send him multiple pictures under different lighting to prove their product was faulty. I was also told that I could hire a professional cleaner to come clean my mattress, which their product was supposed to protect.Over the last few months I have been ignored and inconvenienced. I've spoken to multiple representatives before anyone recorded the claim. Protect-a-bed is bad for business. Their only goal is profit, not customer satisfaction. Their sales are based on purchasing a protective cover to secure the longevity of a mattress. "If mattress is damaged while protected by protect-a-bed, we will replace your mattress." Sadly, none of this is true. I wasted money securing all the mattresses in my home and the product is not effective; more importantly, the company cares nothing about the customer after they've made their money.