Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Feb 27, 2024 a storm occurred and caused damage to my roof - Dec 12 Claim was approved and cost estimate to replace ******** with a ***** deductible - ******* - Settlesure agent was insisting on collecting a deductible but was unable to answer any questions regarding the work on the roof or a scheduled date - Was ignored between December 2024- April 2025, attempted to contact main line was answered a few times by a named ******* and ******** and was told was going to get assistance with my repair order, never was contacted, left emails on their main email address as well. - April 3, 2025 finally received a call back from ********* ******** who yelled and responded with my concerns that my feelings do not matter and that I will not get any service or schedule date unless I say $***** in appraisal fees and $***** deductible. They continue to mention a contract I have not signed.- I would like the funds of $3,174.92 returned to my home address

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We did a claim for my house to my home insurance company and the Settlesure adjusting company received checks from my insurance company and never did the job;Everytime I call them they put just reasons no to do the job

  Business Response

  Date: 02/26/2025

  Hello **** ********, 

  We apologize for any confusion or misunderstanding. 

  As previously discussed in person and again over the phone, 

  Your claim value was $38K,

  unfortunately after applying the policy and its endorsements and exclusions, 

  the financial responsibility is not only on the carrier , but you as well. 

  Upon going over the Roof schedule, No code coverage and Marring exclusion you decided you did not want to pay your part in the claim 

  and asked to walk at the public adjusters fee. 

  The public adjusters fee of 30% applies since this claim was signed in 2023 and our contracting company was not going to build the project. 

  The 30% fee is applied to the claim value of $38K. while you are responsible to find your own contractor to fulfill and satisfy the estimate so that you can collect depreciation owed to you after job complete. 

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22922236
  
  I am rejecting this response because:my insurance did not approve that estimate 
  Of 38k they approved $24,484 as shown on the picture my insurance already Made 3 payments to the company totaling $17,245 as shown on the picture and giving $6,239 more once the job got completed but since the job is not getting completed the contractor is supposed to get their 30% out of the $17,245 that my insurance already gave to them and return the rest to us but they dont want to they just want to give us back $4,124 they are making up excuses and lies and plus we have already been waiting around 2 years for them to complete the job and now they dont even want to doit and dont want to give us the money that corresponds to us from $17,245
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My garage Trusses cave in and my awning had never been replace by *** *************** I had contacted and trying to communicate them so many time, but no reply at all, I am holding the last check from my insurance, I will handed sign it after they provide me with by their insurance company and I policy number since *** Building is insured and Bonded, but for some reason they would not provide me the b insurance information so I could I file a claim to the damages which cause by the employees of *** *************** I want to get my roof trusses fix by Settle sure adjusting and by *** Building who cause the damages.

  Business Response

  Date: 04/30/2024

  Hello *******, 

  Our apologies for your negative experience. 

  It is our greatest mission and goal to provide the best experience for all of our customers. 

  We thoroughly document and inspect to optimize the best possible outcome. 

  We will look deep into our system toinitiate an investigation. 

  Thank you kindly. 

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to get my roof fixed, so I was recommended settle adjustment. I hired settle adjustment on May of 2023. Nothing was being done to my roof I tried reaching out for 2 months the office never returned my phone call. On the third month someone reached out to me by the name of ******. ****** ask me about the the check that was sent to me by State Farm in the amount of ********. She started say " In order for me to start the roof. I need the check." **** of settle adjustment came to my house to pick-up the check. Again no one reached out to me. I finally got hold of ******, and told her that I no longer want their services. ****** said " we are going to take 30% of the total per policy", which I agreed to. ****** has since then refused to give me the rest of the money. So she started to give me the roundabout. Asking of me things she never told me to do like the permit of the roof or pictures of the wood. She is refusing to give me the rest of the money that pertains to me. The total amount is ***** and 30 % of that goes to her which is ********. The remaining amount of money of ********

  Business Response

  Date: 02/15/2024

  Hello *****, 

  We apologize for the misunderstanding. 

  Moving forward, we will do better communicating the claims process to our future homeowners. 

  Yes, 

  You hired ** in May 2023 and we proceeded to file a property claim with State Farm. 

  -The Claim is initiated with reviewing facts of loss with your insurance company, 

  -Then followed with a scheduled inspection date with your insurance adjuster. 

    That date can be scheduled 2-4 weeks out depending on how busy the                     

    insurance adjusters are at the time of scheduling. 

  -After the adjuster comes out to assess the property damage, 

    he then has to write the 1st estimate, which can take about 1-2 weeks. 

  -After we receive the 1st estimate, 

    we must then do a diligent review of the estimate to supplement for missing items.

    That can also take 2 weeks.  

  -The supplement estimate is then sent to the insurance adjuster for review, 

    his review can take 1-2 weeks. 

  -When he is finished reviewing our supplement estimate, 

  he then decides what he is approving, 

  then proceeds to write the 3rd and final estimate. 

  -When that final estimate is established, 

  the ********* is issued to start construction and is used as a deposit for  production. 

  In this case, you did not hire our contracting company, 

  you hired your own. 

  Hence we applied our public adjusting fee for our services of claim preparing and claim handling. 

  Your contractor of choice is supposed to be licensed, bonded and insured pursuant to ******** statute. 

  We fulfilled our duties as ********************.

  We did however extend a courtesy of preparing you for your production process with your contractor of choice, 

  but generally, it is up to your contractor to diligently carry out the workmanship per the insurance estimate and building dept. 

  Per the Public adjusters agreement,  

  The public adjusters fee of 30% is waived if our contracting company is used. 

  Because our contracting company was not contracted, 

  the public adjusters fee of 30% from the total claim value shall be applied. 

  Your claim value was $24,181.25

  30% = $7,254.38

  We collected a check for $5776.06

  We are actually owed $1478.32.

  We decided not to pursue what is owed and leave the claim as is."

  Thank you. 

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21171511
  
  I am rejecting this response because: Not only did ****** reach out to me through text message after threatening me with her lawyers but now she is accusing me of fraud. State Farm was covering the estimates cost. She is asking for the 30% which is what was already give in to her. If settle adjustments no longer what to be involved they need to give the check back to State Farm so I can address them directly. State Farm can't intervene if the case is still active and it still is. I am paying for a service that never took place, that had horrible communication, and on top of all that accuse me of fraud. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 02/19/2024

  Here are some additional documents to help in our case: 

  
  

  Business Response

  Date: 03/22/2024

  *****, 

  We apologize for your experience. 

  Here at Settlesure Adjusting we try our best to uphold our customer service, and stay close and true to our values as a company;

  One of them being Integrity. 

  We will use this experience to better our process. 

  Thank you. 

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21171511
  
  I am rejecting this response because: We need you to sign the last of the checks that were sent by State Farm which ****** is refusing to sign. ****** can we Meet halfway so you can sign these checks. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/20/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insurance did not cover complete roof. We had to pay out of pocket *******. ********** helped us apply for a short term loan to cover cost. We were approved. The smallest amount company would release was ****. So we released the money to settlesure / ***** building group. And here we are several weeks later and the difference has not been refunded! She said she mailed it first. Then said she would priority mail . Never arrived. So we told her we would come to the office to get the check. She said no that she would hand deliver it to our home today. 8/20/22. Texted my husband that the weather was bad and wasn't coming! It is just sprinkling, not raining! I'm done! I need this taken care of! She owes us approximately 710. Dollars ! Never got a detailed bill either! Please help us. Thank you for your time and help in this matter. ***** and ***********************