Complaints

This profile includes complaints for Midwest Express Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midwest Express Clinic has 42 locations, listed below.

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  Midwest Express Clinic

  40 75th St Willowbrook, IL 60527-2325

  
• 

  Midwest Express Care

  1009 5th Avenue Hammond, IN 46320

  
• 

  Midwest Express Care

  1500 US Highway 41 Schererville, IN 46375-1316

  
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  Midwest Express Care

  3939 Franklin St Michigan City, IN 46360-7397

  
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  Midwest Express Care

  6131 US-6 Portage, IN 46368

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midwest Express Clinic charges $125-$250 to see self pay patients.I was billed for 2 of my children that were seen $450 each where portion my insurance paid and ai ended up paying over $250 per child which is more than they charge ,also providing me no explanation what they charged me for.Other clinics charge twice as less.I want my bill adjusted

  

  Business Response

  Date: 02/14/2025

  Please see attached. 

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22924246
  
  I am rejecting this response because:

  I was never informed about their deceptive and shady billing practices.

  If I knew ,I would walk away.

  I demand billimg adjusment.

  if not corrected,I will reach out to IL AG and seek court mediation.

  They were not transparent about their Billing fees and services
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 02/27/2025

  See attached

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22924246
  
  I am rejecting this response because:
  They refused to provide itemized invoice for their services nor I was informed upfront about their shady invoicing practices
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on friday feb ****** at 8:30am, i was denied service due to a mix up of my ******** coverage, so i received a letter from Cigna stating i had full coverage, but the receptionist refused to let me be seen, i have been to midwest clinic on numerous times, with my debit card on file, to pay if need be, the receptionist, was not n the mood to help a returning client, i just feel that i should have been seen, with the letter stating i had full coverage

  

  Business Response

  Date: 02/12/2025

  Please see attached.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not have enough phone support. I have a billing issue and I called the appropriate number on the website. I was on hold for 20 minutes. They then said they couldn't help me. I called the number they provided *************) and waited for over an hour with no answer. I also submitted a request online to no avail. Please do not do business with this company. Urgent care but not urgent response when you have an issue.

  

  Business Response

  Date: 01/20/2025

  Please see attached.

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Midwest Express Clinic for an health issue on November 3rd. Before any procedures, I inquired about potential costs. They checked my ID and insurance details and gave me documents to fill out. I insisted on not proceeding without clarity on costs, and they confirmed that there would be no charges. After verifying this again, I completed the paperwork and indicated my readiness for examination. They then presented another document for my credit card, explaining that it was a standard procedure for any additional treatments, potentially charging up to $150. Despite assurances of no initial charges, I filled out the form and proceeded with my visit.A few weeks later, I received an insurance letter requesting a charge of $162. To clarify this, I went to the clinic and spoke with a lady at the front desk. After checking her system, she stated that the fee was related to my visit. I reminded her about my initial visit and that a staff member had told me I would not be charged for the visit, but only for any additional treatment that might be required. The lady then told me that the person who had handled my case had given me incorrect information and he has no longer worked there. She declared that since I had signed a paper agreeing to pay any charges, I was obligated to pay the fee. Then I asked to speak with someone in authority and file a complaint. In response, she, with a mocking attitude, stated that she was the manager and had listened to my complaint but I still had to pay the fee. I then left the clinic and sought to resolve my grievance through different communication channels. Subsequently, I attempted to contact Midwest Express Clinic's customer service, billing, and patient advocacy units but I couldn't get any solution. During this time, I discovered $150 charge on my credit card, without prior notification. This experience has left me feeling misled and wronged. I find this situation unfair and request a resolution to this grievance.

  

  Business Response

  Date: 01/09/2025

  Please see attached

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Midwest Clinic on 10/30/24 and was not charged anything at time of visit. On December ******* I noticed an unauthorized charge of $94.00. I called billing department to inquire and was told email was sent to me regarding the draft and date to be charged which I never received. I advised no physical documents were mailed to be advising exact date and amount and what the charges were to cover or consent of an autodraft. I spoke to ******* *. Escalation Supervisor on 12/18/24 was unable to provide me any documents I was requesting to consent of this but stated a refund would be started but could not give me any information i can use to refer to this refund matter. This cause unfortunate finance issues on my end.

  

  Business Response

  Date: 12/20/2024

  Please see attached.

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Midwest Express clinic on Lagrange I was not feeling welll when I came in I told the lady at the desk I would like to get a chest xray because I was having chest pain.They made me pay 150 that I guess I owed didnt even explain why I owed that much. When they called me into the room I told them my symptoms headache cough chest pain they did swap test it came out negative I told them I had history of asthma and had a blood cloth in my right leg. She checked my ears and said I had an ear affection and said I had inflammation in my lungs gave me antibiotics and told me to take a table spoon of honey for my cough. The next morning my cough got worse tried calling this facility 4x to get hold of doctor to get me steroids and told them I them I was having hard time breathing. Everytime I called they said the doctor was to busy they would call end of business day. I ended up calling right when they closed there was no remorse from the lady on the phone no apology I have been waiting all day for them to call me. I put my trust and health in their hands and they let me down.I ended up in the emergency room where they told me I didnt have an ear affection my ears were fine .. and that my lungs were collapsed I would like my money back of what I paid at Midwest as I was given false information.

  

  Business Response

  Date: 12/10/2024

  See attached.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a texted from Midwest express clinic that I owe money $70.00, I told them several times I dont owe them anything they were supposed to take care of this and it still hasnt happen I dont have a copay. Here is some information, plus the clinic is on Cicero. I need someone in corp to take care of this. Thank you **** ******

  

  Business Response

  Date: 12/02/2024

  Please see attached.

• Initial Complaint

  Date:11/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $150 on my ***** credit card on 11/8 for a visit on Oct 19. Before the charge I did not receive an email about my billing statement. I called the billing department and they could not find my account at all using my legal name, my phone number, my birthday nor my social security number, so they could not even check why I was being billed. I request a full refund to my credit card.

  Customer Answer

  Date: 11/11/2024

  Hi,

  This is a personal complaint as I am a patient at Midwest Express clinic.

  

  Business Response

  Date: 11/15/2024

  Please see attachment.

• Initial Complaint

  Date:09/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited clinic on 9/19/2024 for a Vitamin B injection, total cost $25. I was given a charge card receipt, but not provided a statement of service. I requested a statement of service to submit to my *** account. I was told due to new billing system this was not possible and I would need to contact billing at ************. "Old" billing switched me to "New" billing. Although the visit showed, I was told that could not provide a statement of service because it has not been uploaded, that I should call back in 2 weeks. When I asked on site, I was guaranteed that billing could provide documentation. I offered to cancel service but was told it would not be a problem. I am now in danger of having *** funds frozen until proper documentation is provided and the only resolution Midwest is offering is for me to continue to call, yet I have not been provided a number for "new" billing. I would like my money refunded to reimburse my *** or the statement off service.

  

  Business Response

  Date: 01/24/2025

  Please see attached.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited Carol Stream, IL location for illness on 07/08/2024. On 08/16/2024, I received a bill for $255.30. Phoned billing and was told that my ******** did cover this charge because it was a wellness visit. This was not a wellness visit it was for illness. Phoned ******** and was told billing ***** put in wrong billing code and to call Midwest billing back. I was told, by Midwest, not to pay bill that I would receive a call back. On 09/11/2024 received a charge on my credit card for $150.00 without my authorization. I phoned billing and was told they resubmitted to ******** and it was still denied. Phoned ******** and Midwest billing is still using the wrong billing code; using Wellness visit code and not office visit code which I am covered for through ********. Phoned Midwest again and was told to call ******** and have them get in touch with the billing department. Called ******** and they do not phone companies regarding billing. Called Midwest back and explained this to them. I did try and call the Midwest Clinic patient advocate number and there is not a representative to answer your call. You leave a message and they do not return your call. Phoned the Midwest ***************** facility where I was seen by the doctor and the visit is coded properly with an office visit. Billing department has entered the wrong code and will not change it so that my insurance will pay for the bill. Original bill for office visit was $255.30. Billing representative told me they reduced the bill to $173.29 because I don't have coverage which I do have coverage. They need to contact ***** Stream facility to confirm that it was an office visit, not wellness visit to change the billing code and resubmit bill to ******** which they are refusing to do. Again, I also do not like that they charged my credit card without my knowledge for the $150.00 and also I paid the $23.29 or they were sending it to a collection agency. They need to resubmit ******** and refund $173.29.

  

  Business Response

  Date: 09/30/2024

  Director of *** has spoke with the patient. 

  Coding and Coordination of benefits issues have been resolved. Claim has been resubmitted to ********. Patient will receive refund.

  Thank you

  Customer Answer

  Date: 02/06/2025

   
  Complaint: ********
  
  I am rejecting this response because:  I was sent email regarding complaint #******** to reopen complaint. The company, Midwest, claims that they took care of the problem but I received another bill in mail from them regarding this matter and it was not taken care of.
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 02/10/2025

  Please see attached.

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********