Reviews

This profile includes reviews for Midwest Express Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midwest Express Clinic has 42 locations, listed below.

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  Midwest Express Clinic

  40 75th St Willowbrook, IL 60527-2325

  
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  Midwest Express Care

  1923 W Glen Park Ave Griffith, IN 46319-3703

  
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  Midwest Express Care

  5521 W Lincoln Hwy Ste 1A Crown Point, IN 46307-1098

  
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  Midwest Express Care

  875 Joliet St Dyer, IN 46311-1920

  
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  Midwest Express Care

  9861 Lincoln Plaza Way Cedar Lake, IN 46303

  

Review Details

• Review fromJoan B

  Date: 06/24/2025

  5 stars
  I've been to the Midwest Express Clinic in ***********, ** three times. During each visit I had almost no wait, the staff was super friendly, the doctors were extremely helpful, and the cost was very low. I'm grateful for your service!

• Review fromWJ C

  Date: 06/19/2025

  1 star
  Do not go to this clinic! The doctors are fine. But the billing department miscodes visits and then sends made-up bills six months later. Ive spent hours on the phone contesting, back and forth between insurance and Midwests billing department. They refuse to change the coding, even when I have an insurance agent participating in the call. Taking your kid to urgent care with a sore throat should not result in hours of phone calls. And it should not result in a $150 bill when your insurance plan says urgent care visits are $20.

• Review fromSabrina J

  Date: 06/10/2025

  1 star
  On May 8, 2025, I paid out of pocket for a DOT Physical. My blood pressure was elevated. I was instructed to go see my doctor and have him fill out paperwork (that Midwest Express Clinic) provided stating that I was mentally healthy enough and that my blood pressure was under control and that I am fit for duty. I saw my doctor the next day, May 9th. He filled out the paperwork and VOLUNTARILY included a written letter acknowledging my fitness for duty. I returned the Midwest Express paperwork along with the written letter from my doctor to the Me attesin, IL Midwest Express Clinic on the SAME DAY I visited my doctor, May 9th, 2025. I handed the paperwork to the lady at the front desk, she took copies and handed me back the originals. She stated that Dr. ****** will take a look at my paperwork and reach out to me for my results. I called repeatedly for my results and the person on the phone says she will get back to me. I called again and then the lady says I need to come in to the office to see our in-office provider. I come into the ********, IL office on June 9, 2025 to see the provider for my results. The lady at the front desk now tells me I need to go to the ***********, IL office to see Dr. ****** for my results. I go to the ***********, ** location and see Dr. ****** on Monday, June 9th, 2925. She tells me that the paperwork she required of my doctor to fill out is not enough and that she will fail my DOT physical if I don't go back to my doctor for something else. I wish to file a complaint for errors in billing (because I paid for DOT physical already and I was asked to pay a $40 follow up fee upon visiting the *********** IL location.,). I wish to file a complaint for being mislead on what was actually needed to complete my physical qualifications. I also wish to file a complaint for overall neglect and unprofessionalism because a whole month went by with no communication from the business on a service that I paid for.

• Review fromSean G

  Date: 05/18/2025

  1 star
  Didnt bill my insurance for a year and a half and waited to tell me so they can collect directly from me. I tried resolving it with the billing department and they hung up on me. Then they sent it collections where they are now trying to triple it. Dont go here. They are scammers at worst and extremely unprofessional at best

• Review fromMaryella M

  Date: 04/14/2025

  1 star
  My problem is not with the clinic itself. My issue is with the billing. We never have received paper billing statements. Then we receive texts constantly stating we owe money. The way about billing a patient is so unprofessional. I cannot pay a bill without a statement.

• Review fromLorena F

  Date: 04/05/2025

  1 star
  I had the worst experience ever. The music was extremely loud for a healthcare setting. When I provided feedback, the nurse practitioner shared that it was due to patient confidentiality why the music was very loud and acknowledged many previous complaints from other patients regarding the music. I was suffering from a really bad ear infection, along with a very low abnormal B/P. The nurse practitioner continued to be argumentative and stated she owns the clinic and that she had no problem with the music being loud. She proceeded to say that the music was not patient preference and that the manager was two doors down from us but that it didnt matter because she owns the clinic. There was no sympathy at all.

• Review fromTracy S

  Date: 03/03/2025

  1 star
  I went in for a pregnancy test which is covered by my insurance. Sent incorrect billing code to insurance which denied the claim. Also, charged me a $50 copay then billed me an additional $72 which they proceeded to pay themselves with my debit card without my knowledge.

• Review fromAndrea C

  Date: 02/27/2025

  1 star
  Went with my family for sick visit. They charged us for point of office care testing that was not completed! When calling the business office they responded we will bill you for what is ordered. Well I can tell you I did not have my kids noses swabbed because I would have remembered having to hold them down! I was told an itemized bill would come to my house in 7-10 days, but it did not and they just charged my credit card. When calling the x ray tech answered and the manager jasmine was out. They said they had already heard of me, and slack messaged eachother about my visit. Furthermore, the medical complexity and physical exam that was done does not meet standards for the ***** and ***** that was coded. For reference I am also a family nurse practitioner. I will be reporting to the better business and state board of nursing for insurance fraud.

• Review fromJill B

  Date: 07/09/2024

  1 star

  Jill B

  Date: 07/09/2024

  I brought my 11-year-old daughter in after a fall during cheerleading with a suspected concussion. At triage, they seemed to think she was there for a ****** lip even though I repeated that I was concerned about her disorientation. Once we could finally see the provider (who was quite nice and seemed to know what she was doing), she spent less than 5 minutes with my daughter and said she needed to be immediately seen in an ER. I received a bill for $309.99 for less than 5 minutes with the provider. That is predatory. They did not treat her, just referred her (and I felt like I needed to shepherd her case through the front desk and triage. Besides the provider, there was no sense of urgency which there should have been). As a side note: My daughter was seen at Lutheran General in the *** admitted, and given a CT scan and the bills for those things were less than the 5-minute encounter.
  

  Midwest Express Clinic

  Date: 07/10/2024

  Dear ****,Thank you for bringing this to our attention. We sincerely apologize for the experience you and your daughter had at our clinic. It is our priority to ensure that every patient receives prompt and attentive care, and we regret that this was not the case during your visit.We understand your concern regarding the billing and the care received. Please know that we take these matters very seriously. To address your billing concern, we would like to investigate this further. Could you please reach out to our patient advocate team *************) so we can look into this matter and find a resolution?Your feedback is invaluable to us as we strive to improve our services. We hope your daughter is recovering well, and we appreciate your understanding and patience.

• Review fromKaryn B

  Date: 04/23/2024

  1 star

  Karyn B

  Date: 04/23/2024

  They denied me services. Doctor ***** office manager as she stated she was) told me they werent kid friendly should have kept my child home. She Literally told the entire office my concerns today employees continue to laugh about the situation also. Then she called police and stated I threatened her LIEN then police arrive she stating something else to them. I only came to the urgent because of complications but got treated so badly and I had my child with me.
  

  Midwest Express Clinic

  Date: 04/24/2024

  I'm deeply sorry for the distressing experience you've had at our clinic. Your concerns are important to us, and we take them seriously. We're investigating the incident and will take appropriate action to address the situation.We strive to provide compassionate and respectful care to all patients, regardless of their circumstances. I assure you that this behavior does not reflect the standards we uphold at our clinic.Please know that your feedback is valuable to us, and we're committed to ensuring that every patient feels safe and supported during their visit. If there's anything further we can do to assist you, please don't hesitate to reach out.