Complaints

This profile includes complaints for Mold Squad Restoration & Contracting's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mold Squad Restoration & Contracting

  601 E Baltimore St Wilmington, IL 60481-1243

• 

  Mold Squad Restoration & Contracting

  984 Anndon Lane Braidwood, IL 60408

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ****** received over $20,000 through a renovation loan with ********************** for work my home at *********************************. *** completed less than half of that work, wasted resources, did not complete projects on time or completely, offered false promises, told me work was done when it wasn't, and displayed incredibly unprofessional behavior and communication. The original contract was to be complete in January of this year. I fired him in mid April. He will not return my funds. I am looking to collect over $14,000 for money owed and wasted resources. I have exact amounts, contracts, proof of false promises and unprofessional behavior. I would appreciate some assistance reprimanding this company and getting my funds returned.

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** and his company Mold Squad did work on my home for water and mold mitigation around Jan-Feb 2024. He was paid around $5300 from my insurance company to complete that work. I hired him to remodel my basement with an estimate of The total amount for the basement remodel around $23, 926. In April 2024, i gave him $12,500 dollars for materials to begin the basement remodel. *** also did some small jobs for me such as front porch repair. The front porch repair started in April 2024 and I paid him 50% down in the amount of $2400. The problems began after each time I paid him, he would disappear for weeks. Around 06/14/24, I sent him a Zelle payment in the amount of $1000 to repair a crack in the foundation. He dug a hole/trench on 06/14/24 in the back of my home. *** has never returned to complete the foundation repair by filling in the hole and covering with concrete. The hole is still open and a safety hazard. When I gave him the initial down payment for the basement remodel ($12,500) he told me he would include renting a portable storage container for my personal items during remodel. *** ordered a trailer under his name, to be placed on my driveway. The trailer is still there and I'm unable to move my personal items out because a mound of dirt is near the entrance and also near the hole he dug to repair the foundation. *** told me he's behind on making payments to keep the storage container on my property. *** has also been asking me for an additional $5000 for materials or he will not complete the basement model. Currently the basement is around 40% completed. *** told me he ran out of money and was not able to buy anymore materials unless I gave him $5000. He could not explain what he did with the $12,500 dep. I would like the basement completed, the trench filled, the storage cont paid and not give him any more money directly. A refund will be good also. I've been ill lately undergoing chemo and feel I've been taken advantage of. Money just stolen from me

  Business Response

  Date: 07/08/2024

  I will not be giving this Person any Refund. This person has had many altercations with the different contractors he has brought onsite. I have caught him in many many lies and is requesting a full refund for a Job that he says is 40% done. I think it is 50% done...  I will admit that this job is not done, but there is reason why and want to explain why because he will not bash me or my company through the BBB.

   

  This Customer HAS BEEN HAVING PROBLMS WITH EVERY CONTRACTOR THAT WALKS ON THAT PROPERTY. NOT SURE WHY EVERY CONTRACTOR THAT IS DEALING WITH HIM IS GOING THROUGH THIS. HE JUST STATED HE HAS CANCER, WHICH HE NEVER TOLD ME, BUT I CATCH HIM IN SO MANY LIES THAT YOU CANNOT BELIEVE HIM. I BELIEVE THIS IS JUST A TACTIC TO MAKE PEOPLE FEEL SORRY FOR HIM AND THAT WE ARE TAKING ADVANTAGE OF A CANCER PERSON. 

  THIS MAN WORKS FOR A GOVERMENT AGENCY, *** INVESTIGATOR THAT TRAVELS YEAR ROUND INTERNATIONALLY. HE TOLD ME HE WAS LEAVING IN JUNE TO ***********, THEN CANCELLED BECAUSE OF THE *** WE HAVE GOING ON. THEN **** HE WAS LEAVING FOR ***** IN JULY BUT HE NEVER LEFT. INSTEAD HE DENIES AN "ALLOWANCE REQUEST THAT I REQUESTED FOR AN ADDITONAL $5,000.00 OUT OF WHAT IS LEFT OVER ON THE ***. SINCE HE MADE US WORK BACKWARDS.

  The 1st Company to take on that Basement Water Damage Claim was a well-Known ********* ********************** Restoration". This Company was the Original Contractor that started the Water Mitigation Process and also helped him move all the basement belongings to a storage facility in order to have space to work... Something happened between ********************* and Rainbow which caused him to fire them. ********************* claimed that Rainbow committed Insurance Fraud but never explained to me how. It was none of my business to ask questions. Although he explained to me a bit that the Company was so bad and rude, he told one of there workers that HE WAS GOING TO SHOOT THEM! off the bat I knew that this Homeowner and Rainbow had a bad falling out. Which that company made a Police report for him threatening to kill someone. 

   

  My Company Mold Squad Restoration was the 2nd Contractor to take on this Basement. Which I got the ***************** to approve and pay out:

  1. Basement Water Damage Mitigation: $3,800.00 (This Phase has been Completed and I was Paid)

  2. Basement Re-Construction: $23,800.00 (**** gave us $12,000 to start and is 50% completed instead of the 40% he is claiming is done so far)

   

  So his ***************** (Allstate) Approved around $27,000 for the total loss for the Basement. basically performed demolition of the entire basement and reinstall everything with some upgrades. Allstate gave us Permission to Start and so did he.  Weeks after taking the Job, he kept giving us Excuses on how the ***************** is not paying him the full amount and only has a $10,000 limit for any occurrences. (Which i Know is a LIE, because i see Policies on the daily and I know that the Insurance covers the entire property for over $150,000)... So basically if his house ***** down, according to him he is only covered for $10,000 which anyone can spot this is a Major Lie.

  this was him trying to make us feel sorry for him, that the Insurance didn't pay out the full amount so I can go lower, since we are a smaller restoration company . I told him many times that I would contact the Insurance Claim Representative to investigate, and he kept telling me not to call them, that he will just pay out of pocket. (BECAUSE HE DIDNT WANT TO GET CAUGHT TRYING TO POCKET SOME OF THAT INSURANCE MONEY.)

   

  Once we were in the process of the Construction phase I added several free things that the Insurance didn't pay for, I told him that I would add new electrical Recessed Lighting to the basement to replace the old florescent light fixtures he had. I clearly stated that I wouldn't run any new electrical just tie the new Light Fixtures to the Existing Electrical he had for the Florescent lights. HE AGREED AND THIS IS WHEN THE PROBLEMS STARTED TO HAPPEN.

  During us adding the Electrical Fixtures Only, he has such an older Outdated home, that he has Flex Cable Non Conduit Electrical in that Basement. All of the Circuits are tied into each other and for him having such a big home, he only has less than 8 circuit breakers for the entire house. which tells me that the electrical is not updated at all.. looks like this electrical panel was the 1st generation of Panels after the Fuse Bulb Electrical Panels and everything is tied together....

  After Installing the lights and replacing switches, we had 1 incident where the 1 breaker shut off, because everything is tied together. He then came downstairs and said that his computer turned off. I told him I would stop what im doing and Call an Electrician that I used over the years. but we got his computer to run. and he approved my electrician to come out. 

   

  The Next day my electrician came out and fixed everything in 1 day and charged us $850.00 to come and add 1 new breaker to decrease the load off a Circuit, He Installed (4) 3way switches, and powered up his new 7 Recessed Lights. This Homeowner was so happy that he talked my electrician to give him a price to replace his entire Electrical Panel Box. 

  After 1 Day passed by, I shared what I paid the electrician, and he said that was too high that I paid the Electrician. So he began to say that he had Circuits popping when his daughter plugs in the Hair Dryer and when they are using the Dryer which I know if that would of happened it only would of tripped 1 breaker and not multiple like he claimed... After he shared those concerns, I came within 2 days and tested the Electrical Breakers in front of him..... I turned on the Appliances he said were tripping the breakers, we were both face to face while I tested the Electrical and nothing happened... We were testing this for about 15 - 20 minutes and nothing ever happend. The Breakers did not Trip.....THIS WAS YET ANOTHER LIE THAT HE TOLD ME, TO TRY TO MAKE US FEEL WE MESSED UP HIS ELECTRICAL..... I even stayed to work that entire day and nothing ever tripped...... He tried telling me that 1 breaker popped and when I opened the Electrical Panel I can see that the Circuit Breaker he was talking about was dead and DID NOT HAVE ANY ELECTRICAL GOING TO IT... It was just there. Someone before us eliminated that circuit but left the Breaker in...

  AT THIS POINT I HAD PAID THE ELECTRICIAN $500 WHILE I EXPECTED THE HOMEOWNER TO PAY THE REMAINING $350 AFTER THE ELECTRICIAN FINSIHED HIS PORTION OF THE WORK.

  THIS HOMEOWNER PAID HIM THE $350 BUT BEGAN TO HARASS MY ELECTRICIAN, ASKING HIM ABOUT HIS EXPERIENCE AND WHAT EXACTLY DID HE DO ...  MY ELECTRICIAN INFORMED HIM THAT HE HAS VERY OLD ELECTRICAL AND IT ALL NEEDS TO BE REPLACED. MY ELECTRIIAN AND I BOTH TOLD HIM THAT HE DID NOT GET A FULL ELECTRICAL UPGRADE. JUST A LIGHT FIXTURE UPGRADE TIED INTO THE EXISTING ELECTRICAL. WE BOTH MADE IT CLEAR THAT THE INSURANCE OR HIM DIDNT PAY FOR AN ELECTRICAL UPGRADE, WE CLEARLY JUST ADDED MODERN LIGHTS TO THE EXISTING ELECTRICAL.

  NOPE... THIS WASNT GOOD ENOUGH FOR HIM... OVER A WEEKEND HE BEGAN STARTING AN ALTERCATION WITH MY ELECTRICIAN CALLING MY ELECTRICIAN A FRAUD... AND TOLD ** ELECTRICIAN THAT HE DID NOT KNOW WHAT HE WAS DOING... MY ELECTRICIAN DEFENDED HIS CREDENTIALS AND COULDNT TAKE ANYMORE OF THIS HOMEOWNERS INSULTS... THE ELECTRICIAN CALLED ME AND TOLD ME THAT THE HOMEOWNER THREATENED HIM AND THE HOMEOWNER TOLD MY ELECTRICIAN THAT HE WAS A "PIECE OF SHIT" AND THAT HE WAS GOING TO SHOOT MY ELECTRICIAN.

  MY ELECTRICIAN ALSO TOLD HIM SOME BANTER AND DEFENDED HIMSELF, BUT THAT WAS BETWEEN THEM. 

  AFTER I CALLED THE HOMEOWNER, HE BEGAN TO SAY NOTHING HAPPENED AND PLAY IT OFF LIKE HE DIDNT SAY THAT. I EXPLAINED AND TILL THIS *** I DEFENDED MY ELECTRICAINS CREDENTIALS AND EXPERIENCE. OVER 20 YEARS EXPERIENCE, AND WAS IN THE ***** FOR 10 YEARS PRIOR TO HIM STARTING HIS SMALL ELECTRICAL SERVICE. KEEP IN MIND MY ELECTRICIAN IS ABOUT 40 YEARS OLD WITH STRONG ELECTRICAL EXPERIENCE. 

   

  I Called the homeowner and he denied any of that happened. So I told him I wouldn't be using the Electrician again even though I used him for about 6 years, he continued to blame my electrician for a "Bad Job" but I knew my electrician came in for minor minor stuff and it wasnt rocket science. So I just agreed with the customer to please him, so I can just finish my portion of the Job. 

   

  WELL............ BEHIND MY BACK THE HOMEOWNER CALLED HIS OWN ELECTRICIAN WHICH I TOLD HIM HE IS ENTITLED TO HIS OWN ELECTRICIAN. SO THIS NEW ELECTRICIAN (*****) GAVE HIM A PRICE TO CHANGE OUT ALL OF THE **** CABLE IN THE BASEMENT TO CONDUIT... AND USED SCARE TACTICS TO GET THE ***.

  THE HOMEOWNER ADMITTED THAT THIS WAS A YOUNG ELECTRICIAN, AND THAT HE WAS AROUND 22 YRS OLD - 24 YRS OLD. WHICH I IMMEDIATELY SAID TO MYSELF THAT THIS NEW ELECTRICIAN IS TOO YOUNG TO HAVE HIS OWN COMPANY, USUALLY YOU ARE AN APPRENTICE FOR 4 YEARS, THEN HIT JOURNEYMAN STATUS AFTER THE 4 YEARS. AND I KNEW OFF THE *** IN ORDER TO GET AN ELECTRICAL LICENSE YOU NEED TO WORK UNDER A LICENSED ELECTRICIAN FOR SO MANY YEARS AND PASS AN EXAM SO THE STATE OF ILLINOIS ISSUES YOU THE LICENSE. 

  ANYWAY THIS ELECTRICIAN TOLD THE HOMEOWNER THAT ALL THE DRYWALL WE INSTALLED HAD TO COME DOWN SO THAT  HE CAN ADD CONDUIT... SO WE TOOK DOWN ALOT OF THE DRYWALL THAT WE INSTALLED.  

  BUT I MADE IT VERY CLEAR TO THE HOMEONWER THAT IF HE WANTED CONDUIT UPGRADE HE SHOULD OF JUST TOLD ME THAT, AND I WOULD OF TOLD MY ELECTRICIAN THATS WHAT HE WANTED... AND HE SHOULD OF TOLD ME THAT AT THE BEGINNING OF THE *** INSTEAD OF MAKING US TAKE DOWN THE DRYWALL WE HAD INSTALLED. SO I LET HIM DEAL WITH IT, SINCE MY ESTIMATE DID NOT INCLUDE DOING A FULL ELECTRICAL UPGRADE... THIS IS WATER DAMAGE INSURANCE CLAIM, AND INSURANCE DOESNT PAY FOR UPGRADES JUST THE DAMAGE REPAIR.

  ON THE *** THE NEW ELECTRICIAN CAME, I CAN TELL THAT HE WAS UNLICENSED JUST BY LOOKING AT HIM, AND THIS NEW KID THAT LACKS EXPERIENCE JUST USED SCARE TACTICS ON MY CUSTOMER TO GET HIM A NEW ***. AND THREW MY 40 YEAR OLD ELECTRICIAN WITH 20 YEARS EXPERIENCE UNDER THE BUS JUST TO GET HIM A ***. MIND YOU THAT MY ELECTRICIAN WAS IN THE ELECTRICAL ***** FOR 10 YEARS. 

  THE ELECTRICIAN SHOWED UP IN AN OLDER SUV THAT MADE A HUGE NOISE AFTER IT TURNS ON, AND HIS HELPERS CAME IN WHAT APPEARED TO LOOK LIKE A SCRAP METAL TRUCK.... THE NEW ELECTRICIAN HAD HIS BROTHER ONSITE THAT WAS 17 YEARS OLD...... 

  I WASNT RUDE TO THE NEW "ELECTRICIANS" BUT INSTEAD TALKED TO THEM TO MAKE THE *** GO BY EASIER SINCE WE WERE WORKING ON THE SAME PROJECT. DURING THE ELECTRICIANS LUNCH BREAK, I SAW ONE OF THEM DRINKING **** ON THE ***, A GLASS BOTTLE OF MODELO. I IGNORED THEM DRINKING AND DID MY WORK. AFTER 10 MINUTES PASSES BY, THE ELECTRICIANS SAW THAT i SEEN THE ***** SO THEY OFFERED ME A **** BUT INSTEAD I REFUSED IT FOR A BOTTLE OF WATER. THEY THREW THE **** BOTTLES IN MY TRASH BAGS. 

  I THEN HAD A CONVERSATION WITH THE MAIN ELECTRICIAN (*****) AND I ASKED HIM IFD HE HAS EVER BEEN IN THE ***** AND HE SAID NO... THAT HE ALWAYS WORKED FOR RESTAURANTS AND PHONE STORES.... THIS RIGHT HERE PUT THE ICING ON THE **** AND I KNEW THIS GUY HAD UNDER 2 YEARS EXPERIENCE AS AN ELECTRICIAN PRACTICING ELECTRICAL WORK IN PEOPLES HOUSES.

   

  WHEN I TOLD ALL THIS TO THE HOMEONWER IN ATTEMPT TO CONTINUE TO DEFEND MY ELECTRICIAN AGINST SOME KID ELECTRICIAN, THE HOMEONWER STATED THAT THE CITY/VILLAGE OF ********, IL REFFERED THIS ELECTRICIAN TO HIM... WHICH I KNOW WAS A HUGE HUGE LIE BECAUSE THEY CITY/VILLAGE WILL NOT REFER AN UNLICENSED ELECTRICIAN TO A HOMEOWNER...THIS NEW GUY IS NOT EVEN AN ELECTRICIAN, HE JUST DOES ELECTRICAL WORK. 

   

  AT THIS POINT I WAS FED UP WITH THE HOMEOWNER AND HIS NEW "ELECTRICIAN" FOR MAKING US TAKE DOWN ALL THE DRYWALL TO DO UNNECCESSARY ELECTRICAL WORK THAT PUT A DELAY ON MY PROJECT AND MADE US DO DOUBLE THE WORK. 

  AT THIS POINT I ASKED HIM FOR A $5000,00 ALLOWANCE TO FUND ALL THE EXTRA STUFF WE DID, PLUS BUYING MORE MATERIAL. PLUS THE STORAGE CONTAINER THAT COSTS $200 PER MONTH, SINCE *** GOT DELAYED BY THE ELECTRICAL MESS.

  WHICH HE KNEW ABOUT ALLOWANCES SINCE THE *** HE SIGNED THE CONTRACT AND WHICH MY CONTRACT STATES ALLOWANCES.........ITS NOT EXTRA MONEY THAT I ADD ITS SIMPLY GIVING US AN ALLOWANCE FROM THE REMAINDER OF THE PROJECT BALANCE TO FUND HIS PROJECT. GIVEN THE **** THAT THIS MAN IS PUTTING DELAYS ON THE PROJECT.

  HE REFUSED TO GIVE ME AN ALLOWANCE. AND TELL ME HE IS NOT GIVING ME A DIME. AND DEMANDED THAT I FINISH THE PROJECT. AT THIS POINT I AM AFRAID TO USE MY OWN MONEY BECAUSE HE FINDS ANYTHING TO STOP THE PROJECT AND LABEL IT AS OUR FAULT. 

   

  AS OF TO*** HE IS HOLDING MY TOOLS HOSTAGE IN THAT BASMENT. HE IS HOLDING THE STORAGE CONTAINER HOSTAGE AND WONT GET HIS STUFF OUT OF IT SO THAT "MOBILE STORAGE SOLUTIONS" CAN PICK UP THERE CONTAINER... HE HAS HIS CAR BLOCKING THE CONTAINER WITH HIS STUFF ALL IN IT...

   

  THE STORAGE CONTAINER WAS ALSO A FREE LINE ITEM THAT I ADDED TO STORE HIS BASEMENT BELONGINGS AND HE IS SAYING TO ME THAT ITS NOT HIS PROBLEM BECAUSE THE SHIPPING/STORAGE CONTAINER IS IN MY NAME... SO THE **** THAT THIS CONTAINER IS NOT IN HIS NAME, HE IS PLAYING THE **** AND CONTINUES TO RUN UP THE **** ON MY EXPENSE JUST BECAUSE THE CONTAINER IS IN MY NAME. 

   

  THIS PERSON IS A MENTAL CASE.... HE IS ALWAYS LYING.... AND I BELIEVE HE WAS TRYING TO COMMIT  INSURANCE FRAUD BY KEEPING ALOT OF THAT INSURANCE MONEY... SEEMS LIKE SOME PEOPLE LIKE THAT THE INSURANCE COMPANY PAYS FOR THIER RESTORATION PROJECTS, UNTIL THEY GET A BIG BIG PAYMENT CHECK UNDER THIER NAME AND IT CHANGES THE **** GAME. THIS IS ********************* AND I WILL MAKE SURE HIS GOVERMENT AGENCY HEARS ALL SIDES OF THE ***** AND SHOULD TAKE AWAY HIS GOVERMENT ISSUED FIREARM TO PREVENT HIM FROM "SHOOTING" ANYONE LIKE HE SAID TO 2 PEOPLE INVOLVED WITH THIS PROJECT.

   

  ALSO ANOTHER THING THAT IS REALLY CREEPY, IS THAT HE IS TAKING PICTURES OF OUR LICENSE PLATES AND PERFORMING ILLEGAL BACKGROUND CHECKS ON US WITHOUT OUR CONSENT. I KNOW THIS BECAUSE HE ADMITTED THAT HE CONDUCTED A BACKGROUND CHECK ON MY ELECTRICIAN. AND WAS ASKING ME ABOUT THE ELECTRICIANS WIFE "*******"..... 

  THE HOMEOWNERS WORDS TO ME WAS " I KNOW ALOT ABOUT ******, MORE THAN WHAT ******* KNOWS" 

  I IMMEDIATELY CALLED MY ELECTRICIAN TO TELL HIM THIS, AND CONFIMRED THAT "*******" IS HIS SISTER IN LAW.... AND TOLD ME THAT IT IS VERY ILLEGAL FOR HIM TO CONDUCT BACKGROUND CHECKS ON PEOPLE WITHOUT THEIR CONSENT. 

  SO THAT MEANS HE HAS CONDUCTED A BACKGROUND CHECK ON ME TOO, WHICH I DONT CARE BECAUSE I HAVE NOTHING TO HIDE, BUT IT IS CREEPY THAT THIS MAN IS DOING THIS ILLEGAL INVESTIGATIONS ON ME AND MY WORKERS THROUGH THERE VEHICLE LICENSE PLATES. 

   

  THIS MAN ALSO TELLS ME THAT HE HAS TO TRAVEL OVERSEAS FOR WORK ON 2 SEPERATE OCASIONS, BUT BOTH OCASIONS HE NEVER LEFT. THIS WAS HIS WAY OF TRYING TO STOP THE ***, BC WHEN I TOLD HIM HIS WIFE CAN STAY AND RUN THE PROJECT, HE SAID THAT HIS WIFE WAS NOT COMFORTABLE TAKING OVER THE *** WHILE HE WAS GONE. 

  FUNNY PART IS THAT I NEVER SEENED ANYONE THERE BUT A ********** FOREIGN TEENAGER THAT APPEARS TO BE AROUND 13 - 16 YEARS OLD. **** THAT IS NOT HIS WIFE THAT HE TALKS ABOUT... BECAUSE WE NEVER SEEN OR HEARD ANYONE ELSE IN THAT HOUSE. 

  THIS MAN IS LITERALLY LYING... HOW COME HE DOESNT UPLOAD THE REAL CONTRACT WITH THE ALLOWANCES ON IT THAT HE SIGNED FOR... I WILL BE UPLOADING THAT IMPORTANT PIECE OF EVIDENCE SINCE HE ONLY WANTS TO SHOW THE PICTURES THAT LOOK BAD ON ME.... ALTHOUGH HE DIDNT SIGNED THE ALLOWANCE REQUEST... HE DID SIGN IT ON *** 1 AND HE KNOWS IT...

   

  YOU MAKE US DO ALL THAT FREE STUFF AND MAKE US WORK BACKWARDS... YET WHEN YOU GET HIT WITH AN ALLOWANCE REQUEST YOU DONT WANT TO PAY US TO FINISH YOUR PROJECT.... I WILL BE CALLING THE POLICE TO*** TO GET MY TOOLS... AND ALSO I WILL CALL POLICE WITH MOBILE STORAGE SOLUTIONS TO REMOVE THAT CONTAINER OUT THE DRIVEWAY. IF HE HAS IT BLOCKED IN.. THE POLICE WILL TOW HIS CAR TO THE STREET SO WE CAN GET MOBILE STORAGE SOLUTIONS THERE CONTAINER BACK...

  I WILL HAVE TO FIND HIS AGENCY AND WARN THEM ABOUT THE STUPIDITY HE IS DOING OUTSIDE OF HIS PROFESSION. I WILL BE UPLOADING MY OWN DOCUMENTS. AND I WILL NOT BE GOING BACK TO THAT PROJECT UNTIL AN ALLOWANCE IS PAID... OR WE ARE BREAKING THE CONTRACT AND CALLING THIS EVEN SINCE HE ALREADY BREACHED IT. 

  GOOD LUCK NICK, 

   

   

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21951633
  
  I am rejecting this response because:

  It is completely unacceptable. Many of the Mold Squad business owners responses to this complaint are completely false. He's a skilled at manipulator. He's always using excuses for his delays by blaming others or blaming me, the home owner. He should really learn to take responsibility for the 2 pending jobs not being completed (foundation and basement). I've been very good to him and his business and have always given him money upfront to begin any job he was hired for. He cannot provide one valid reason for not buying the materials to complete the basement renovation.
  

  He's been taking advantage of my kindness and has exploited that, and is now trying to avoid finishing the job. He's under the impression that he can just walk away and steal my money. That's the easy way out for him and the way he's been avoiding me I'm sure this is what he wants.  The easy way out without taking any personal responsibility. He's also been using threats and intimidation to avoid responsibility. He's a skilled scam artist. I provided him 50% down (~$12,500) for the basement remodel and that was to buy materials. Recently, he told me he would need $5000 more to buy materials for the basement.
  

  I will not front him any more money because each time I've done that, he disappears for weeks and gives excuse after excuse. The excuses are just being recycled. The latest example is the foundation repair that still remains uncompleted. I paid him $1000 upfront and the last day he was here working on the foundation was June 14, 2024. He was here that day with another worker and he promised me so convincingly, he would return on 6/15/24 to complete the foundation repair and to continue the drywall portion of the basement.  It was so convincing, however, he did not return on 6/15/24. He texted me on 6/15/24 and said he had a flat tire and would return the following Monday. He said he would be back definitively the following Monday. As usual, I texted him back and accepted the excuse. I did request he give me a time for when he would be at the home for Monday. He never responded until Monday June 17, 2024. He told me he was on a camping trip with his kids over the weekend in ****** and couldn't respond to my text about a time for Monday.

  In the June 14 example, by this time, I knew this guy was truly a scam artist. It looks like once he received the $1000 from me, he knew he was not going to return on 6/15/24 and maybe used that money for camping or his other expenses??? He's constantly out of money and tells me many people owe him money. This is one of his top excuses, that others owe him money. This does not mean I can continue to fund his expense as he's always asking me for more money and he never completes the job. So, when on Monday 06/15/2024, he requested an additional $5000, I refused. He said the $5000 was to buy doors, a vanity, drywall, hvac and a shower surround for the basement remodel. I asked him why he didn't buy any of those materials with the initial $12,500 deposit. He would not answer the question and began his usual threats and intimidation tactics. Like he was trying to strong arm me into paying him $5000 or else.
  

  This type of behavior can no longer continue by the Mold Squad business owner **** (***) ******. He initially had one worker, ********* rewiring the basement and kept telling me that ********* was the one delaying the job. This was one of his biggest excuses, *******************************. *** also told me ********* owed him money, however, ********* told me *** owes him money.  It's difficult for me to believe any of the stories the business owner tells me. ********* disappeared and *** and his brother came over one day and were unable to figure out how the wiring was completed by *********. I was working from home that day, and my house started getting power surges and *** told me they were shutting the breakers on and off, or whatever they did. During that day, due to *** playing around, I had some electronics burn out.  One was a computer where the power supply was damaged and I had to spend $325 to get that repaired. I also now have the cost of replacing other items that were fried that day due to the negligence of ***.
  

  ***'s corrective action was to invite another worker in my home where he claimed this worker was an electrician. The other worker came to my home to troubleshoot the wiring job ********* did. This turned out to be a bad idea. The other worker claimed he fixed the electrical and I paid him $350. The so called electrician pressured me for that money. I paid him and requested a receipt. He refused to provide me a receipt. What the worker did instead was to threaten to come to my home and "slap the s*** out of me". This was just another example of the abusive language, threats and intimidation used by Mold Squad.

  I never wanted the container to store my personal items in and just wanted to leave my personal items in the basement during the remodel. *** insisted and told me it would make the work easier. I think he referred to the work that he never completed. He told me he would pay for the storage container since he said the job would be completed within a month or more reasonable time frame. Yet, I gave him the down payment of ~$12,500 in April 2024 and he squandered the money away. Now *** started sending me an invoice for the portable storage container because he's behind on the payments. He told me he has no money. He seems to think I'm here to fund his poor mismanagement of the funds he was already provided and keeps asking me for more. I will not pay him more since he cannot account for how he spent the money he was already provided.

  I called another storage company to remove my items from the container, however, they told me it's a difficult job and unsafe. There's a mound of dirt and open hole directly next to the container doors. The storage container was rented by ***, it's in his name and the reason it's still on my property is due to the negligence of Mold Squad. I explained above how the hole was opened around 06/14/24 and *** never returned to complete that job. He should take responsibility for finishing that but he keeps delaying, threatening and demanding more money.
  

  At this point, the quality of the work performed by *** and his company is very questionable. What type of company/contractor would leave exposed hot wiring, causing an electrical hazard.
  

  **** (***) ****** is a very skilled manipulator, scam artist and liar and his only motive seems to squeeze more money out of me. Why would I give him more money?
  

  Sincerely,
  
  *****************************

  Business Response

  Date: 07/22/2024

  I am also in communication with **************** lawyer. 

   

  And they are requesting a 50% refund from deposit. 

   

  i will post my response within 48 hours

   

   

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/26- I signed a contract and gave down payment for insurance work to be completed by Mold Squad.Throughout the beginning of the process the contractor was pleasant and prompt. Toward the end of the repairs the contractor claims he had some personal issues. I was understanding and gave time. 4/28 I notified the contractor that I would like to move back home week of 5/15, I was starting a work from home job and needed to be in the home. He replied the same evening and said that was reasonable and he could do that.All communication after was little to none. I did not get to move back home until evening of 5/19. With repairs incomplete. I kept getting pushed off texts saying he would be here and he wouldnt show with no reasoning or text as to why.6/3 is the last date he was here working. 5/26 he was paid in full. I kept getting empty promise dates, no call no shows.I reached out to insurance they advise I have a new company come in to complete the work. Mold Squad still has my house key and community gate key. I will be forced to change my locks and order a replacement key. I have asked he mail my stuff back with no response. I will have to pay the new company out of my pocket because I admittedly paid the mold squad before work was complete. This was my mistake for giving benefit of the doubt to a man in need. The new company is charging $2,870. Of which I believe is owed to me by mold squad. In addition the electrical outlets in one of my bathrooms is non functional because of a mistake mold squad made. They put a nail through the wiring on accident and had someone out here to fix it but did not complete that either. Im unsure of how much that will cost as a new company will have to start from scratch.The work performed at the beginning was great and toward the end was shotty and unacceptable.Company did not provide receipts payment was made all by money orders, receipts are currently being requested from the bank but will take time.

  Business Response

  Date: 07/28/2023

  This lady is all about Insurance Fraud. 

  I actually have proof in text messages that once I completed the kitchen, she told me to try to find fake damage to her bathroom so insurance can pay for it. 

  she wanted me to find any little damage in the 2nd floor bathroom. Just so she can try to get a new bathroom 

  There was very very little left to do. So I'm not sure where she got $2800.00 from. 

   

  Also while we were working. We shot a finish nail through the wall installing trim and it made a hole in the electrical.  Because it's a trailer home and they have Romex Wire behind walls. 

  this was not an accident. And could.l of happend to anyone. I ended up repairing the entire kitchen outlets, free of charge, and she still.is complaining. 

  she literally send me a list of what needed to be done. Which does not match the $2800 she is claiming I owe her. I have the text messages that doesn't support $2800

  I told her I would be back. I still have minor tools there. and i actually was coming back August 1st. 

  In my eyes, the job is complete. Little little things remained, but it did not stop her or her family from living there.

  This lady is making another attempt in trying to get free money. like she did on her insurance claims. And I will prove it to BBB.

   

  I am calling her insurance company in the morning to report her that she is ccommitted insurance fraud. By using my company to write quotes to her and her only and she is turning it into insurance. 

  I will not pay $2800

  Because the evidence doesn't support that. 

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20386104
  
  I am rejecting this response because:

  No real resolution has been reached. The business still has my keys and gate keys. The business is harassing me via text as well as harassing the **************** I have hired and paid. I will go to my bank tomorrow morning to receive a statement on the money orders the business cashed, Without completing the work.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/14/2023

  I apologize to the Better Business Bureau for not responding to this complaint in a timely manner since we have been hit with a huge workload, so I am requesting that this Complaint gets reopened so that I can submit my own documentation as well as Pictures of the Project. So the BBB and Future Clients Know we are not a ************ and go out of our way for all of our clients. 
  
  I would like to continue to say that the Customer *******************, has made a big Problem out of the smallest things left to do at her residence which to my understanding were very very very minor, and I would like to throw in a Final Invoice for the EXTRA WORK that was done there by our Company, that was never paid to us... and that she needs to realize all of the extra work that was done at her home. 
  
  I explained to ******************* that I would be taking time off for personal reasons at the beginning of June 2023, and that I would return. Given the Fact that the Job was 99% Completed and all I had to come back for were small stuff, like she listed on her own screenshot photos.
  
  I asked for time off to handle personal matters, and I thought since we did lots of work OUTSIDE OF OUR SCOPE OF WORK that she would understand. In a way she gave us a couple weeks off and after that she was non stop complaining about the remaining work left to be done. While I was still on leave.
  
  We truly have adopted the "Customers are always right" phrase,  but in this case we will not tolerate people who think they are entitled. Business is Business..... and My company and herself know what her Kitchen looked like before we turned it into a Beautiful Kitchen. SO FOR THAT YOU ARE VERY MUCH WELCOME, AND I WOULD LOVE FOR THE BBB TO MAKE THIS RESPONSE PUBLIC, TO SHOW MY FUTURE CLIENTS HOW WE WENT OUT OF OUR WAY TO PLEASE THIS CUSTOMER AND GET HER APPROVED FOR NEW CABINETS AND FLOORING.
  YOU ARE VERY MUCH WELCOME *******************, 
  
  You have become difficult to work with, and I still feel that if the $2,870 you are requesting is False.
  
  There is a Phrase that is well said.... It goes " The client/people who you look out for the most and give them extra things and go out of your way for them, are the 1st ones to try and throw you under the bus when they dont get their way" and this is exactly what is happening here.
  
  So since she claims we owe her $2,870.00 
  I myself have a Final Invoice for her as well, she knows exactly all of the extra Items we did there for her and her Property. and she needs to realize things are not free just for your pleasure.
  
  1. ELECTRICAL
  We repaired and ran new electrical ( 12guage wire) from the Electrical Panel to the kitchen from under the home (Crawlspace) and repaired 3 out of 4 outlets which we also changed out the 3 outlets to REAL GFCI OUTLETS THAT SHE DID NOT HAVE BEFORE.
  (This was not our fault that a finished nail hit a wire behind the wall while we installed trim, we do not have X-Ray vision, it's not our fault that she lives in a mobile home community where the electrical is made up of Romex Wire which is equivalent to an extension cord.. This Incident literally could have happened to you if you were hanging up picture frames with nails, or a rodent could have chewed this electrical since it is ****************** mobile home/Modular Home does not have Up to Code Conduit EMS Tubing that protects the wires. BUT SINCE I AM A NICE PERSON, I HIRED AN ELECTRICIAN TO COME OUT AND REPAIR IT WHEN IN REALITY SHE SHOULD HAVE PAID FOR IT BECAUSE IT WAS AN UNFORESEEN ITEM/UNFORESEEN OCCURRENCE. 
  NOT ONLY DID WE HAVE TO RUN NEW ELECTRICAL, BUT WE HAD TO RIP OUT THE **** THAT WE JUST INSTALLED IN THE BEDROOM TO RUN THE NEW ELECTRICAL TO THE CRAWLSPACE AND INTO THE KITCHEN. JOISE CAN CONFIRM. SO THERE IS NO REASON TO SAY THAT "MOLD SQUAD MADE A MISTAKE"
  
  Electrician Costed me $95 Per Hour x 5 Hours: Total $475.00
  
  Electrical Material: $175.00
  
  Re-Installation of New Paneling and Paint x 4 Hours at $150 Per Hour: $600.00
  
  TOTAL: $1,250.00
  
  2. PLUMBING:
  When we were starting the **************** all of her Shut-Off valves in the Home did not work because of the heavy corrosion due to calcium buildup, We needed the Main Shut-Off Valve to be repaired in the Crawlspace so ***** had attempted to hire a Union ******* ************* from her community to come repair it, and he was going to charge her $750.00 to change out. I basically looked out for *****, and told the union plumber that he was overcharging her, so I ended up changing it out myself. 
  
  Shut-Off Valve for the Main Costed me $20.00 plus 2 Hours of Work at $150.00 Per Hour:
  Total $320.00
  
  
  3. ELECTRICAL
  When we started the ****************, ***** had an Severe Outdated Kitchen with Outdated Fluorescent Lighting Tubes. We did her the Favor of giving her an Upgrade and added 3 Modern Recessed Lighting once Ceiling Drywall was Installed. Instead of putting in and re-using the same outdated Lighting. We had to Run new 12 Guage Electrical Wiring, Add new Switches to replace the old ones, and Installed Beautiful Recessed Lighting. KEEP IN MIND INSURANCE RESTORATION DOES NOT PAY FOR ANY UPGRADES.
  
  Materials: $275.00 
  
  Labor - 6 Hours of Work at $150.00 Per Hour: $900.00
  
  Total $1,175.00
  
  
  4. BATHROOM VANITY AND PLUMBING
  Our Original Scope of Work was just to Demolish the remaining parts of the Ceiling and Reinstalling the Drywall, and we ended up submitting an Additional Work Order/Supplement to the ***************** for New Cabinets and Flooring. During the Event of Installing the Floors in the Bathroom, we told ***** that we recommended that she change out the Old Outdated peach colored Vanity so that we can Install the Flooring completely in the Bathroom. She complained that she has no Extra Money, but she ended up purchasing the New Vanity and Faucet and we Installed it. I was never Paid for the Labor Part of Installing the Vanity/Countertop and with changing it meant I had to Modify the Plumbing with Shark Bite Connectors, as well as Installing the New Faucet and Drainage. I also was never paid a delivery fee for picking up the Items that were outside my Job Scope. Also I had to modify the Vanity since her water supply lines are located outside of the walls
  
  Labor at $150 Per Hour x 4 Hours: Total $600.00
  
  Plumbing Parts: $50.00
  
  Delivery Fee: $75.00
  
  TOTAL: $725.00
  
  
  5. TOILET
  Upon Installing the Flooring in the Bathroom. We had to remove the Toilet and again the
   Shut-Off Valve for the Toilet water supply was Corroded and we needed to change out the Shut-Off Valve to avoid a Flood while trying to shut it off.
  
  Plumbing Part: $20.00
  
  Labor at $150 Per Hour x 1 Hours: $150.00
  
  Total: $170.00
  
  
  6. FRONT DOOR
  Once the majority of the Project was Complete, we can say that the Kitchen looked extravagant and Beautiful compared to what it was because her Kitchen was neglected when I took on the Project. Her Front Door was also in a NEGLECTED state with peeling paint, so we took it upon ourselves to Match the Paint and Paint both sides of the Door. So people can walk into a Beautiful Kitchen without having to pass an ugly chipping paint front door.
  
  Material Paint: $60.00 (Paint, Trays)
  
  Labor at $150 Per Hour x 2 Hours: $300.00
  
  Total: $360.00
  
  With all of this free work that was done
  I am Requesting an Additional $4,000.00 for the extra work that was done at her property! and she will also be billed this Final Invoice from a ********************* Which I should charge more for taking time out of my busy day to deal with nonsense.
  
  I truly apologize that the situation turned out this way, but I choose to protect my Business at all cost. I already told her that I would give her a Few Hundred Dollars back for the small little things like Caulk a couple of Floor Transitions, Paint a Hairline area of the Cabinet, Install 1 cabinet door, and pull out a Finish nail that was sticking out, replace a Blind in the Kitchen, etc... 
  
  Businesses are built off of Blood, Sweat, Tears and Grind and I do not think she understands or has ever experienced how us Small Business Owners Operate and how we will go the Extra Mile for Our Clients. 
  
  She can reject any response she wants, but at the end of the Day
  ****S ARE ****S.... And I wouldn't be in business today if I didn't know what I was doing.
  
  Also I wouldn't be here finding valuable time from my busy life to write down all the facts of the situation. 
  
  I will not pay anywhere close to $2,870.00 and I also will be uploading several documents, screenshots and pictures. 
  
  
  OTHER VALID POINTS:
  
  1. ******************* has not submitted a Bank Statement that shows ***** that she has Paid the " New Handyman" $2,870.00 nor has her ***************** reached out to me. Nor Pictures of the work completed.
  
  She never paid me in Cash, she always Paid in a Check or Money Order. So hopefully she doesn't say that she paid this Handyman in Cash.
  
  I have called her ***************** "Liberty Mutual" to verify any Extra Items that she was seeking to get them to pay for as well as to report an ******************* Fraud that she tried to do while I was working there. I am going to submit the Screenshot as well of when she tried to attempt an ******************** Fraud Claim for the 2nd Floor Bathroom which was NOT on our original Scope of Work nor on any other of her previous Contractors' Scope of Work. She told me in a Text to make it look as if there was Water Damage and to run the Air Scrubber/Dehumidifier just so she can get a new bathroom. 
  
  2. I would like to say for the record that I was not harassing her "handyman" like she has claimed, I called him one time to verify if he did work at her residence at ********************************************************************** and requested Information on why he thought the remaining work left to do was so much money, because my understanding was that there was just a few hundred dollars left of work to be done. 
  
  Before calling the Handyman to ask questions and attempt negotiation I did research on his Company, because his estimate appeared to be false to my understanding. As well as a couple of Red Flags that I seemed to realize when talking to this "handyman"
  
  The Estimate provided and uploaded to this complaint  did not have a ************ Letterhead, Address or Email. and it seemed like this was a Blank Quote Sheet that was purchased at ******** Staples or any office supply stores in a pack of 10 
  
  To my knowledge, this Handyman or his Phone Number or his company name is not associated with any Online Website, Reviews or any Credentials on ****** or yelp or BBB
  When I called the phone number the person who answered the phone said 
  "HELLO, WHO IS THIS" and I asked him his name and the name of his company, he then responded  " WELL YOU CALLED ME FIRST, WHO IS THIS"
  (To my knowledge and every consumer knows, this is a red flag by answering the phone in that manner and not identifying his company immediately. This seemed to be a Personal Phone Line, I also have a Personal Phone Line but I answer my phone differently because I know my line is a Business Phone!) Its called having respect for your company and treating it with Professionalism.
  
  When someone calls our Phone number we answer the Phone like "MOLD SQUAD, HOW CAN WE HELP YOU"
  
  Anyway, once I told the Handyman who I was and wanted to ask him questions regarding his estimate and the Client he is working for, he stated that he would call me back and hung up immediately.... 
  (AND TILL THIS DAY HE HAS NOT CALLED ME BACK AND IT'S BEEN ABOUT 2 WEEKS.)
  
  I'M NOT UNDERSTANDING WHY HE HUNG UP ON ME, WHEN I IDENTIFIED WHO I WAS, UNLESS HE THOUGHT HE WOULD BE RECORDED AND GET CAUGHT UP.
  
  Maybe it was a Friend or someone that just came to write an exaggerating estimate.
  
  I ask that the BBB looks closely at *********************** complaint. In one Complaint she states that she would have to pay the Handyman out of her own pocket $2,870.00 and then I responded to that complaint, which she then responds that I was Harassing her and her Handyman that she has already paid. Which one is it??? Did you pay him or Not?
  
  SHE HAS UPLOADED SEVERAL OF OUR CONTRACT DOCUMENTS, SOME PICTURES, AND SCREENSHOTS OF US TEXTING BUT SHE HAS NOT UPLOADED A BANK STATEMENT OR ***** OF CHECK OR MONEY ORDER THAT PROVES SHE HAS PAID THE NEW HANDYMAN $2,870.00
  
  3. She claims that she paid the Final Balance to "A Man in Need" trying to act like we are some chumps begging to get paid. please *****, ****** a contractor in your area and Mold Squad Restoration & Contracting will Pop up as top 3 maybe Top ******* or ****** our Company and we are in several online Platforms, So I have no Idea on what you mean when you say "A man in need" remember I was your contractor for a couple months, I seen the type of mail you get thats laying around since you did not help us move any of your belongings prior to starting the Job. So if you can please specify what you mean by that? Since you are degrading me in a way by that comment.
  
  4. You also stated that I have your gate key... and that you will have to change your locks... 
  we both know you didn't change the Locks, and I have since returned your House Keys and Gate Keys to your front door without incident or conflict. Trust me, there is no reason to say you will change your locks trying to portray us, as if we are going to sneak into your home. You gave us the Keys with absolute Trust while doing your Project, now that things didn't go your way you want to say you have to change your locks.
  First of all I wouldn't do that...Second, you live across the street literally from a Parole Officer that has cameras pointed to his front yard where you can see the front of your home, also the parole officer and I share Mutual Great friends like I stated before.
  You added this to try and "Bash" our name more.
  
  5. I begged you for a resolution and come to an agreement with me because I happen to know and respect your brother ****** and his WIfe ***** from the **********, ** wrestling team where our sons compete, meaning that I treated your Project very good, and went out of my way because I know your brother.
  Also your brother called me during the Project because you told him how well we worked and he wanted an Estimate to do some work at his house. You also were trying to get us to do work for your mothers home that they were going to begin to list on the market. 
  Also you were referred to me by my mother in law's Friend
  
  IM NOT SURE WHY YOU WENT THIS ROUTE WITHOUT REQUESTING MONEY FROM ME FIRST.
  
  At the end of the day I nor my company had NO INTENTIONS OF BURNING YOU, OR RUN AWAY FROM YOUR PROJECT. GIVEN THE **** THAT WE KNOW THE SAME PEOPLE. AND GIVEN THE **** YOUR PROJECT WAS 99% DONE.
  
  YOU TURNED THIS SITUATION INTO SOMETHING THAT SHOULD HAVE NEVER BEEN. YOU AND I BOTH KNOW WHAT WAS LEFT ON THAT PROJECT, YOU KNEW ABOUT THE EXTRAS STUFF WE DID FOR FREE AND YOU STILL TURNED AROUND AND DECIDED TO GO AFTER MY COMPANY TO THE BBB.
  
  YOU ALSO KNOW THAT $2,870 IS WAY TOO MUCH FOR WHAT WAS LEFT.... When the Union ******* from your community was going to charge you $750 you knew right away it was too much... How come you didn't realize that $2,870 from this other Handyman was too much given the fact you knew how much work was left to do?
  
  YOU CLAIM I OWE YOU $2,870, BUT AFTER I ADDED ALL THE EXTRA ITEMS WE DID FOR YOU, YOU ACTUALLY OWE US $3,875.00 ***BE MORE FOR MAKING ME TAKE VALUABLE **** OUT OF MY BUSY BUSY DAY TO RESPOND TO THIS STUPIDITY.
  
  DON'T YOU THINK?
  
  YOU CAN EITHER CONTINUE TO PURSUE MY COMPANY FOR THE FALSE $2,870 THROUGH COURT, BUT I WILL DO THE SAME AND ON TOP OF THAT PUT A MECHANICS LIEN ON YOUR HOME FOR THE $4,000.00 THAT I BELIEVE IS OWED TO MY COMPANY. 
  
  MY RESOLUTION TO YOU IS, YOU OWE US $4,000.00 AND YOU CLAIM MY COMPANY OWES YOU $2,870.00 WHICH LEAVES US WITH $1,130.00 that you would still owe us. 
  
  ALSO I DIDN'T KNOW HOW MUCH MONEY WAS LEFT THAT YOU OWED US UNTIL I tOOK THE **** TO PUT THE NUMBERS TOGETHER, AND HERE YOU ARE SAYING WE OWE YOU $2,870.00?
  
  You have the choice to call it even and dismiss your claims or you can pursue us in small claims court. 
  
  I APOLOGIZE TO THE BBB AND ANY FUTURE CLIENTS THAT *** HAVE TO SEE THIS, BUT I WILL NOT GIVE IN. 
  
  SHOW US THE ***** OF BANK STATEMENTS OR ***** OF MONEY ORDERS THAT YOU PAID THIS NEW HANDYMAN. 
  
  
  Best Regards,
  
  ******************* | Managing Partner