We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Small Engine Repair

Calibrated Power Solutions Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Engine Repair.

Complaints

This profile includes complaints for Calibrated Power Solutions Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Calibrated Power Solutions Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/29/24 I was traveling from ******** to ********** when my truck transmission failed. On 9/30/2024 I purchased a replacement transmission from Calibrated Power Solutions (CPS, dba Duramax Tuner) and had it shipped to *********, ** where I was stranded. While waiting for the transmission I had additional work performed by the shop I had selected and felt that the work was thorough and professionally done. When I took delivery of my truck on October 27 I stocked supplies and prepared to depart ********* with my travel trailer the next morning. After traveling about 10 miles with the trailer in tow I began to get transmission overheating alarms followed shortly by engine overheat alarms. The transmission fluid is cooled by the same radiator as the engine radiator for the most part. There is a separate cooler for the transmission. I had both the main radiator and trans cooler replaced by the shop.The diagnosis was that the new transmission had failed and caused the overheating. All products supplied by *** have been returned to their *********, ILL facility.Both the diagnosis by the shop technicians and my efforts to recover my costs were rejected by the transmission vendor, CPS, which is the reason for this complaint. I have attached copies of my correspondence with CPS and a copy of their Warranty document. They have not replied to my demands or furnished documentation as to their analysis and inspections results of the failed transmission.

      Business Response

      Date: 12/30/2024

      *** ****** returned the transmission as requested. After our technician tore down the returned transmission for fault in assembly, failure in material or other points of concern, there was nothing found to indicate the transmission has failed or was in pre-mature to failure. All parts and pieces were functioning as expected. It's our opinion that the issues caused by excessive heat were caused by the installer by possible not hot flushing the the existing transmission cooling system or internal foreign debris from some of the after market parts *** ****** purchased from his installer or other means. Calibrated Power did not install the transmission for *** ******. 

      Regardless, per *** ******** request, we have refunded the purchase price for the transmission, transmission core, transmission cooler and cooler lines. Refund was processed back to his credit card used for the original purchase. 

    Calibrated Power Solutions Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.