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Business Profile

Auto Repairs

Auto-Lab Complete Car Care
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This transaction occurred October 2023. I paid $2300 for work done on the front end before they could do an alignment, after I paid said money but they could not provide an alignment which cost $120. They said I would have to take it somewhere else, but in the meantime, my car started pulling to the left and it did not do that before I brought it into the shop.

    Business Response

    Date: 11/30/2023

    I spoke to *********************** **************** will be in Auto Lab of **** tomorrow morning at 10 AM. I told him that we will resolve his issue and that there is no problems. We will get him taken care of.

    Customer Answer

    Date: 12/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    ***********************

  • Initial Complaint

    Date:03/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/19/23 I originally dropped the vehicle off to check out for a engine oil leak. I was told it was the front timing cover. Upon removing the timing cover I was told the water pump was seeping and the timing belt tensioner was weak. I gave the OK to do all necessary repairs. After picking the car up it sat in my garage for a couple of weeks. After driving the car I notice a big puddle of oil under the car. I contacted **** the Manager. He apologized and told me he would send someone to pick up the car to get it inspected. We both had conflicting travel arranged so we agreed I would contact him when I returned. I returned from my business trip on 2/20/23 and contacted **** the Manager on 2/22/23. I have been promised via text messages 3x in past several weeks that they would come and get the car. NO RESPONSE. In total disgust and frustration I took it to their second facility here in the ************ area. I was told by **** the Manager to bring the car in and they'd get to the bottom of it. They suggested I drop it off on Friday morning 3/10/23. 3/10/23 (Friday) My vehicle was dropped off at *************** @ 8:30 am. 3/13/23 (Monday) No Update. 3/14/23 (Tuesday) No update all day so I decided to call the shop. I called the shop (4:15) to see what the status was. I briefly spoke to **** and he stated he would be able to give me a definitive update by Wednesday morning. 3/15/23 (Wednesday) Zero correspondence from Will at ************* as promised. 3/16/23 (Thursday) 12:50 pm. NO CORRESPONDENSE *****My vehicle has been in *********** facility for 5 days as a comeback and other than ME making the call, I have received ZERO correspondence from Will at *************. **** I have this whole fiasco documented. For this portion of my repair I paid approximately $1896. ( I have receipts) I want my car back with ZERO oil leaks ASAP.

    Business Response

    Date: 04/24/2023

    Company has stated this matter has been resolved.

Auto-Lab Complete Car Care is BBB Accredited.

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