Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 **** Escape from **** **** Nissan in December of 2022. When I went to trade the vehicle in a few weeks ago, I was told that my vehicle has a rebuilt title. I was not informed at the purchase of the vehicle that it had a rebuilt title. It was not disclosed at purchase. I have emailed the company, and they have not responded. I tried to trade in the vehicle due to wanting something more reliable, and now I cant because it is hardly worth anything without completely paying off what I have left on the loan.

  Business Response

  Date: 07/11/2025

  If you would like to discuss you can call the store at ************.

  Thank you . 

  Andy Mohr Avon Nissan 

   

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** **** Nissan sold me a 2008 F-350 Dually that had been *** swapped at the dash. The truck broke down on me the first time I took it out and I had to have it towed home. I had to wait two weeks for a diesel mechanic to look at it. Once it was in the shop two weeks ago now. The mechanics notified me of the *** swap and that the truck I had was not the Truck I had a loan on and recently purchased. The truck was was infact 3 years older than advertised online and a completely diffrent engine as well! I feel very deceived and have been trying to get answers out of ***** the stores General Manager. I went up to his store last Monday and he acted like it was not a big deal that the truck wasn't right but said he would get me answers. I had the mechanic that was working on my truck (at a Reputable mechanic shop) call and talk to **** **** Nissan verifying my claim. Another week has passed I have asked if we can trade the truck in on a other one so they did not lose a customer/money. And ***** has completely ghosted me. I have tried to call his direct cell number, I have left voicemails on his cell and office phones. And Saturday I followed up with an email asking for any kind of communication good or bad. I currently have this truck insured as a 2008 per loan requirements and if I get into an accident and they see that the truck I'm driving is not the 2008. I would likely not be covered and lose my claim. Today I have to pickup this truck from the mechanic because it has been there for two weeks with no answers or resolutions to the ***s. Making this the 5th week I've owned this truck and paid on, that I cannot even "legally" drive or have repaired. The only 2008 part on my truck is the dashboard vin plate. I am now close to 4000 dollars into this truck between diagnostic fees, insurance(on the wrong truck), down-payment, tow fee's , having a door key made (they did not let me know I did not have) all while still making my monthly loan payment.Please help!

  Business Response

  Date: 04/29/2025

  Thank you ******. We received your complaint. We are working diligently to resolve this issue for you . 

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are 2 issues 1. Car was bought on October 1st and part of contract a second key was owed to us never heard anything into November and called they told me to bring car in on December 23rd 2024 with supported text and they said they knew nothing about it and Im still waiting to this day 2. Cancelled ************* on November 14th .. the dealership handles the refund check it was never sent to my banking institution they think the dealership is just trying to get away with not paying that amount was $950 which it comes off my principle of my loan!

  Business Response

  Date: 02/05/2025

  Dear *******,
  Thank you for reaching out regarding Mr. **** ******* concerns. We appreciate the opportunity to provide clarification on this matter.
  On October 1, 2024, Mr. ****** purchased a pre-owned ********** Jetta from our dealership for $10,750.00 and elected to purchase ************* at the time of sale. Subsequently, he contacted and requested the gap be canceled, which was done on November 14, 2024. The cancellation request was processed on our end immediately; however, as with all ************* refunds, the processing timeline is dependent on the provider and can **** * to 8 weeks for the refund to be issued. Unfortunately, this timeline is beyond our control, but we have ensured that all necessary steps were completed on our part to facilitate the cancellation.
  Additionally, regarding the key fob, since the vehicle was a pre-owned ********** Jetta, it was traded in with only one key fob. As a goodwill gesture, we agreed to provide Mr. ****** with a second key fob at no cost to him. Due to *********** unique key programming process, obtaining and programming an additional key is more complex and costly than with other manufacturers, as the key must be ordered based on the vehicles VIN and often shipped from overseas.
  To expedite the process and provide a direct solution, we connected Mr. ****** with a third - party vendor specializing in key fob programming. We ensured that he had direct communication with this vendor to avoid unnecessary delays. Throughout this process, our vendor has been in contact with both Mr. ****** and us, providing updates as they receive information. While we understand his frustration regarding the time frame, we have made every effort to ensure the key is secured as quickly as possible.
  We remain committed to customer satisfaction and have acted in good faith to honor our agreement with Mr. ******* If there is any additional information needed, please let us know. We appreciate your time and consideration in this matter.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Consumer has tried reaching out to the company, but no one will return his calls or answer his calls. 
  
  Regards,
  
  ******* *********

  
  r that and fluid top off. Was informed that axle was 2" out of place, not driveable , warranty inspection cost was over $11000. But was covered, later was told it was denied due to preexisting issues. I contacted the service manager and he said it's a high mileage truck sold as-is and I pointed out that in an as-is sale known serious issues have to be disclosed before sales, he rudely stated that they don't have to disclose anything at all! I was offered a different truck with less mileage but a lesser vehicle with a higher payment. It appears that the dealership is ignoring me. They seem to have no knowledge of the ********-**** warranty act nor the duty to disclose material issues. After hearing several times from the dealership "it's as-is" and yet selling a useless warranty, or actually a good warranty on a bad vehicle. It's nearly the end of January and my truck is still at the dealer. I am a 100pct p&t disabled veteran and a senior citizen. Just unwind this deal!

  Business Response

  Date: 01/29/2025

  We have received your complaint. If you would like to discuss this further , please give me a call . ************

  Business Response

  Date: 02/03/2025

  *******, *** called you this morning. Call me at your convenience. ************ to discuss your options.

   

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used vehicle on October *******. I did not buy a warranty as I didnt want it built into the loan. I planned on buying a warranty on my own. The car didnt even last 12 hours. I pulled out onto 136 in ********** only 12 hours later, and it completely stalled in the road. It wouldnt shift for a while, as Im sitting in the road. After it did decide to shift, it hopped,stalled and jerked for a while. I did go to the dealer that day and told them that I thought the transmission was bad. Their response was, I could still buy a warranty. I walked out because I was so angry. After thinking about it, I called back, but the woman who answered the phone told me I couldnt buy a warranty after the fact. So I went to the dealer again and the ** ***** ******* told me he would either fix the car or he would get me in another car. I did drive a Traverse that I kind of liked. He said since it wasnt their car he would see if he could get it and he would call back. He never did. I texted him and told him Id honestly rather have the **** Expedition that I bought fixed. We did text occasionally about when he was getting the car fixed. Eventually the car had to be towed to the **** dealership to get a diagnostic done on it. It came back as the transmission and it would cost $10,000 to repair. He backed out on repairing it. After a social media post, he said I could trade it for another car, but it had to be a 2018 or newer, have less than ******* miles on it, and cost $27,000 or up. I want the Expedition as it fits my needs. Also, I dont want to ever do business with him again. I did try to call him numerous times, but he never answered, I also left numerous messages with operator, but he never responded. Also, at one point before I bought the car, the check engine light had bee reset

  Business Response

  Date: 01/02/2025

  ******, we have already given you a viable option. That is all we can do. Call me if you want to move forward. 

   

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told us we couldnt purchase a vehicle without a ******* package so we added a package to the vehicle. We called ******* directly and told them we no longer had the vehicle and they told us we should be able to receive a full refund since they havent seen the vehicle at all. We called the dealership and we were told they are not allowed to give us a refund even though we were told we could receive one from *******. Also $1,799.00 was the price we paid for the ******* package and it hasnt even been used so we should be able to get a full refund but they are denying the refund, and not even at least offering to transfer it to the new vehicle we purchased. They stated that they even do the first service in house but when we got the truck it was filthy inside and out and even had food and cigarettes under the back seat. The sale manager didnt even know that the finance guy sold us the ******* package, and then was trying to set up an initial appointment but we couldnt work it out within the first 28 days. We are still within 30 days of purchase with the vehicle and shouldve been able to receive the refund to the ******* package we purchased.

  Business Response

  Date: 10/04/2024

  Please call Alvin the GM. We will transfer the product to the new car . We are sorry for the confusion. 

• Initial Complaint

  Date:09/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22356204, and have determined the response would not resolve my complaint in its entirety.  For your reference, details of the offer I reviewed appear below. 
  
  
  Simply saying they are working on it doesn’t provide total resolution. There are time limits on the contract to receive a refund in full or one that is prorated. They have had this cancellation sitting with them for more than 8 weeks. Do they intend on providing a refund in full or do they plan to say it’s outside the contract limit to warrant a full refund? I would also like to know why they left it to sit after I submitted the cancellation on 7/30/2024? All of this could be avoided with a simple phone conversation with someone from the dealership who has actual answers. Continually ignoring customers who attempt to make contact via both email and phone, to multiple individuals within management, in an effort to resolve issues outside of formal complaints is not good practice.
  
  
  
  Regards,
  
  
  
  Christopher Ellexson
  an email to **** ******** BDC Representative on 7/31/2024 requesting confirmation it had been cancelled. No response. I sent another email to **** 8/5/2024 following up. No response. I called the ** ***** ******* on 9/24/24 exactly 8 weeks from cancelling and left a message. *** ******** called me back. He stated he would talk to ****, get the paper and process it or find out what happened and call me back. No return call. I emailed *** the night of 9/26/24. No call by 10:30am 9/27/24 so I called the dealership. Left a message for ***, no return call. I emailed ***** on 9/27/24 in the afternoon. No return email or call. The contract states a full refund will be issued if the extended warranty is cancelled within a certain timeframe. I cancelled the next day after purchasing the truck. Its been over 8 weeks and I have no refund and no one will speak with me. Im stuck with the ******* Gold apparently. I cant get ahold of anyone to ask if its cancellable. I just want my refund

  Business Response

  Date: 09/30/2024

  We are working on canceling the Gap and Warranty. 

  Business Response

  Date: 10/04/2024

  Thank you for your response. The items discussed are being processed. 

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from the dealership, only to find out it does not have a catalytic converter on it without my knowledge, they had told me the service light was on because of the aftermarket exhaust and that was it there was nothing else wrong with It, it will not pass PA state emission inspection, I reacted out to organize a deal for a catalytic convection back, they had told me they agreed on $5000- $5500 after getting a quote for $9850, now they r completely ignoring us when we call, text, anything They also forgot to put any paperwork in the car when it was shipped to me so I couldnt even drive it until 2 days later waiting for a temporary tag This was a fraudulent sale, I just wanted my car drivable legally

  Business Response

  Date: 09/26/2024

  We are willing to pay $4000 as assistance and a good will gesture. All cars are sold as is and all sales are final. Please call my office to discuss. 

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Has the company addressed the issue of the dispute?
  They didn't address the issue and refused to communicate.
  *If not, why?
  They didn't communicate with the issue.
  *Has the company met the agreement they outlined in their response?
  They didn't meet the agreement
  Please submit your thoughts via the online system included, or fax, email, or mail within 7 days.

  Business Response

  Date: 09/04/2024

  We received your complaint. You car is ready to be picked up. If you would like, we can pay for you to get to the dealership. 

  Customer Answer

  Date: 09/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  *Has the company addressed the issue of the dispute?
  They didn't address the issue and refused to communicate.
  *If not, why?
  They didn't communicate with the issue.
  *Has the company met the agreement they outlined in their response?
  They didn't meet the agreement
  Please submit your thoughts via the online system included, or fax, email, or mail within 7 days.
  
  Regards,
  
  ******* **

  
  

  Customer Answer

  Date: 09/11/2024

  Thank you for your time and help. I went to there three times and it's still not ready yet. Then I tried to change my sale or manager to change someone else to take care about the deal. But the sale and manager refused to communciate with me. So I don't want it anymore. But they refuse to refund. I only want to get my deposit back. 

  Business Response

  Date: 09/12/2024

  Call me if you have any questions . 

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I just need a resolution, whether it be "We can do x" or "You looked a gift horse in the mouth, go pound sand"
  
  Regards,
  
  *************************
  They have been very vague on how and when they would help, so I spoke with a lawyer about the situation. According to them, even though not legally required, a dealership of this size should either take the car back, no questions asked, or pay for the new engine and discount the vehicle. I informed them of this and they refused to either option. I wanted to give them a chance to do the right thing before I left any negative reviews, but they've simply left me no choice.All in all, I'm very disappointed in the lack of integrity and customer service at ******************. I will be exploring further options

  Business Response

  Date: 08/26/2024

  We spoke Saturday regarding your concern. 

  Business Response

  Date: 09/04/2024

  If you would like to discuss this further, your welcome to call me.