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Business Profile

Lawn and Garden

GrowJoy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 plants on behalf of my mother. The plants were delivered with as promised, however upon delivered one plant was withered and had died. I attempted to email GrowJoy twice, once being on their contact page and left 2 phone messages in attempt to see about a resolution. This company will not answer the phone anytime I tried to call which is around 6 times during the course of after placing an order to present. This company has not called or emailed back a response.

  • Initial Complaint

    Date:06/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grow Joy doesnt respond to emails. I sent a picture to their customer service about a damaged begonia immediately after receiving the plant. I asked for my money back or a replacement plant and they kept telling me I have to wait 3 to 5 days well its been a few weeks and Id like to resolve this immediately. I also ordered roses and I dont know when theyre supposed to come in **** and when I ask, no one responds. Theyre very hard to do get answers from and their satisfaction guarantee is meaningless unless they respond and do what they say theyre going to do.

    Business Response

    Date: 07/04/2023

    We are sorry your begonia was broken, we refunded you for the plant on 6/26

    Invoice Sent
    June 26, 2023 at 8:52:29 AM PDT
    Transaction ID: *****************
    Payment Status: COMPLETED



    Gross amount
    -$7.16 USD

    Customer Answer

    Date: 07/05/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

  • Initial Complaint

    Date:03/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on January 21, 2023. I need to modify or cancel my order but there has been no response to my inquiry by email and there is no other method of contact for customer service. At this point I would like to cancel my order and receive a refund.

    Business Response

    Date: 03/23/2023

    Thanks for reaching out! I do not have any direct communication with you but I did respond to you via ****** Your order is scheduled to ship the week of 4/9. Once shipped and scanned at the ***** Hub, you will receive an email confirmation along with a tracking number. If you need it again in the future, we have our Spring Shipping Schedule listed on our website for easy access. :) Is there something else we can help you with?

    Customer Answer

    Date: 03/24/2023

     I am rejecting this response because: I am trying to cancel the order.  Please cancel my order.  Most of my order doesn't ship until June. 
    Thank you.  

    Business Response

    Date: 04/01/2023

    *********, we cancelled your order and refunded you in full

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 1, 2022, I contacted Growjoy via their website and created a ticket (#*************) to request a refund for a gift certificate I have been unable to use. I followed-up for a response on June 4, 21, 27, then on July 2 a new ticket was issued (#*************) and, once again, was told to wait 3-5 days for a response. Today is September 14. Poor business ethics. I purchased a plant and a $25 Gift Certificate in 2021 to buy a plant in 2022 because it was no longer available (was my last order with Growjoy). Strangely, the details of that order do not appear in my account. Unfortunately, the plant was neither available in 2022. I checked for alternatives but they were either out of stock or unavailable to ship to *******. There is a suggestion to call on Saturdays by 9am for availability but no ****# is provided.Please refund the $25 Gift card promptly. Contact me to provide a new credit card since the former may have been closed. *****************************

    Business Response

    Date: 10/03/2022

    I have responded to each of your tickets but never got a response back. I am not pulling up a gift certificate in your account. Could you have used a different name or email address?

  • Initial Complaint

    Date:08/30/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a plant from them called Hardy Hibiscus ****** Punch. They sent the wrong plant. It isnt even a Hibiscus. They wont respond to me when I fill out their form. I cant find a telephone number for them that even works. My order number is ******. I just want them to send me what I ordered or refund my money. It feels like they are a scam site.

    Business Response

    Date: 09/12/2022

    We are reshipping the correct plant.

  • Initial Complaint

    Date:07/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought $60 worth of sunflowers from this company that immediately died. I filed a ticket and showed pictures. I followed all the directions I am still, three months later, trying to get my money back. This company does not have a phone number or email that functions properly. Ive since read their reviews. It seems many people are fighting with them.

    Business Response

    Date: 07/27/2022

    This was refunded today. ***

GrowJoy is NOT a BBB Accredited Business.

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