Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 items from **************************. I only received 2! ****** RUBY red fat quarter, 7.99, was not in order because 'discontinued,' instead there was some yarn holder I did NOT order and would NOT have ordered! No refund on bill for added shipping, taxes or item. ***** to send online request. Would not go thru! Tried calling 80o number. Was told name change, I used 'wrong' service (******) and had to download foxfire...etc. then hung up on because I became upset. (I did not swear...I was upset. Period) I said I was upset to be expected to jump thru hoops and to let Annie's know...after YEARS AND SEVERAL THOUSAND OF SPENT $$$, I WAS DONE WITH ANNIES. That was all I said.

• Initial Complaint

  Date:08/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/7 I bought a kit from Annie's: the ******************* afghan kit. Paid $49.7/13 or so: Annie's emailed me a refund because item was "out of stock." I went to the Website, and the item (#******) was in stock, with the price up to $96.Emails and FB messages to Annie's were met with:- we will contact you - we called 3x and you didn't answer - we left messages They have my phone # from various orders, and from my FB messages and emails. I checked with my phone provider just to make sure, even though I never delete calls or voice-mails. They have NEVER called me or left a message.I just want the kit at the price I paid for it.

  Business Response

  Date: 08/28/2024

  Annies has responded to the customer through phone, email and social media messages. Her order was cancelled and refunded due to the limited special pricing inventory running out at the time of her order. The new inventory is at its original pricing now on the website for customers to purchase.
  
  Customer ordered the kit on **********.
  Customer was refunded on **********.
  Customer called **********.
  Customer was emailed **********.
  Customer service called 07.23.2024 at ******, 07.24.2024 at *******, and 7.26.2024 at ******. Voice recordings are documented.
  Customer service called and spoke with the customer on 8/24.

  Customer Answer

  Date: 08/28/2024

   I am rejecting this response because:
  
  I was told last Saturday, 8/24, that I would be receiving a call from a supervisor on Monday 8/26. No call was made to me and no message was left.

  Business Response

  Date: 08/29/2024

  On 8/29/24 a Director at Annie's called the number left in the BBB contact information "Daytime Phone: **************" to try to connect with the customer. A voicemail was left at ****** CST.

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16,2023 I canceled 3 magazine subscriptions: 1 for country sampler, 1 for farmhouse style and 1 for country sampler gift for my mother who no longer wants it either.I recd emails the same day (May 16) stating they had each been canceled and refund checks in these amounts were in the process of being generated and mailed to me: country sampler $12.00, farmhouse style $21.89, country sampler gift $25.00 On June 13,2023 I sent an email asking when I would receive the refunds ? On June 14, I recd an email stating my refund check was sent out on May 16 and to allow 4-6 weeks to arrive.On July 5, I wrote yet another email stating itd been over 7 weeks and no refund checks asking for an update. No response.On July 18, I called and spoke with customer service. I was told their supervisor was checking on this as itd been so long and I would be receiving a call to be updated. No call ever came.On July 25, I called customer service again and was told a supervisor would be calling me. I recd a short call, supervisor informed me a refund check for $33.89 had been mailed out on June 30th. I asked first about the $25.00 gift subscription refund I was also to be receiving ? And I stated it wouldnt take a month for mailed check to get to me, not even by pony express, seriously. I still havent received any refund checks. She was going to check on the $25.00 refund and get back to me. She never did.I have waited since May 16,2023 for refund check(s) for these 3 cancelled subscriptions. I have tried to resolve this on my own working with customer service but have gotten nowhere.Its bad enough they said allow 4-6 weeks for refund checks but took 6 1/2 weeks before they supposedly mailed it, and their first story was they were mailed back on May 26.Ive received NOTHING.It will be 11 weeks tomorrow that Ive waited. Nearly 3 months !!!I want my full refund,$58.89 TOTAL .

  Business Response

  Date: 08/11/2023

  August 11, 2023
  
  Better Business Bureau Northeastern *******
  Attn: ****** ******
  
  Reference: Case: **************, #********
  
  To whom it may concern:
  
  We received the complaint ************** submitted to you about not receiving refunds for her cancelled subscriptions.
  

  I apologize that there was a delay in sending the refund checks to her. We   
  did send the refunds to her on August 4 and she should have received 
  those by now.
  
  Please let me know if I can provide any further help in resolving this.
  
  Sincerely,
  
  
  *********************
  Customer Relations Manager
  *************************************************************************************************************

  Customer Answer

  Date: 08/11/2023

   I am rejecting this response because:
  I just finally received one of the refund checks, the check was for $33.89 which covers two of the three refunds, it covers the $12.00 one and the $21.89 one. That still leaves the outstanding refund for the $25.00 subscription cancellation. I find it frustrating that they dated the refund check that I did receive *** 39,2023 and envelope clearly shows it wasnt mailed/postmarked until 8/2/2023. I want my last magazine cancellation refund of $25.00 so this can be put to rest. Thank you.
  
  

  Customer Answer

  Date: 08/11/2023

  From: ********************* <*****************>
  Sent: Friday, August 11, 2023 5:35 PM
  To: Info@ mailbox <***********************************************>
  Subject: Complaint #******** 
   
  Hi,
   Im sorry to bother you, but I received an update on my complaint today and responded. I hadnt received the third refund check for $25.00. I just now checked with my elderly Mom and she just received the check yesterday. I was told it would be mailed to me, so I was surprised that it was mailed to my Mom. I apologize for not knowing this. Thank you for your help in closing this problem out, much appreciated.
  *********************
  

  
  

• Initial Complaint

  Date:07/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered the ******* Afghan Crochet Kit. the offer was for a monthly shipment of materials, pattern and access to instructional videos. The company has failed to provide monthly shipments and is withholding the final kit. My last shipment was 6.5 weeks ago, and I was just told by *** at customer service that the final kit will be distributed in August - so at LEAST TWO MONTHS after the next to last kit. I explained that I have enough yarn to complete the last steps, and just need the pattern, yet the company employee refused to send the pattern. In general - the offer is a rip off. They send significantly more yarn than is needed to finish the project (I have at least 1.5 skeins of left over yarn for EACH COLOR), and my gauge is correct. Its just a way for them to maximize revenue and then fail to uphold their end of the agreement - a shipment per month. Im asking for electronic access for the pattern and video instructions and no payment for yarn for the final shipment as I have plenty.

  Business Response

  Date: 07/25/2023

  July 25, 2023
  
  Better Business Bureau Northeastern *******
  Attn: ****** ******
  Reference: Case: ******************, #********
  
  To whom it may concern:
  
  We received the complaint ****************** submitted to you about not receiving all of the materials for her Crochet ******* Afghan Club.
  
  We did have a delay in replenishing yarn that caused her final kit to be sent later than normal. However, we will be sending the kit to her by ****, July 28. The pattern and video instructions have been placed on her club bookshelf.
  

  Please let me know if I can provide any further help in resolving this.
  

  Sincerely,
  
  
  *********************
  Customer Relations Manager
  *************************************************************************************************************

  
  

  Customer Answer

  Date: 07/25/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Please note, this resolution was only provided after I emailed Annies *************************** and informed them that I had formally submitted a complaint with the BBB.  

  
  

  Thank you.

  ***

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove me from all future mailings and correspondence. I returned all the books I received with return to sender as I did not agree to a subscription program. I do not agree to the **** ****** book and request the charges on my account be dropped and my information removed from your systems. Thank you.Customer #: ***********

  Business Response

  Date: 06/26/2023

  June 26, 2023                     
  
  Better Business Bureau
      Attn: *************************
       ***************, *******
  
  Reference: Case: ****************, #********
  
  Dear ******,
  
  We received the complaint that **************** submitted about receiving books for the ********* Mystery book series.
  
  We have cancelled all book series subscriptions for **************** and
  removed the charges for the book Safe Harbor.
  

  Please let me know if I can provide additional help to you or *****************
  
  Sincerely,
  
  
  *********************
  Customer Relations Manager
  *************************************************
  

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent this company the required funds for my crochet kit. They have not provided the kit, in spite of the fact that they have my cash for the kit. This is outright fraud. I want my money refunded immediately, or i want my kit sent immediately.

  Business Response

  Date: 03/13/2023

  March 13, 2023                  
  
  Better Business Bureau
  Attn: *************************
  ***************, *******
  
  Reference: Case: ************, #********
  
  Dear Pat,
  
  We received the complaint ************ submitted about not receiving kits for her Crochet Mandala Club.
  
  Ms. ********* has been shipped 10 kits with the first kit shipping on April 4, 2022 and the final kit being sent on March 3, 2023. It usually takes 2-3 weeks for delivery to ****** so she may not have recevied the final kit. Can you please confirm that it is the final kit that Ms. ********* has not received? We'll make sure that she receives the kits she needs.
  
  Sincerely,
  
  
  *********************
  Customer Relations Manager
  *************************************************
  

• Initial Complaint

  Date:01/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a crochet kit club from Annie's which was to be sent out in ten separate installments. I have paid for all ten. I did not receive enough materials to complete the project despite having paid in full. I have reached out to the company and was initially assured that I would receive the materials that I needed to complete the project I have paid for. That was over three months ago and now I am getting no reply at all. This company is a scam and there is no recourse for any compensation or any way to leave reviews warning other potential customers about their business practices.

  Business Response

  Date: 01/16/2023

  January 16, 2022
  
  Better Business Bureau
  3600 *********************************. Bldg. #1 
  Tyler, ** 75701
  
  Reference: Case: **********************, #********
  
  To whom it may concern:
  
  We received the complaint ********************** submitted to you about not receiving all of the materials for her club.
  
  We have been in touch with ********************** and provided the yarn she needed. She has confirmed to us that she received it.
  

  Please let me know if I can provide any further help in resolving this.
  

  Sincerely,
  
  
  *********************
  Customer Relations Manager
  **************************************************************************************.

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is barely satisfactory to me.

  It does need to be said however, that the business uses practices that are not transparent, including somehow blocking the customer from informing other customers of problems using standard review sites such as ************ etc. And appearing to hide their actual location for swift and accurate communication.

  Additionally, it simply took far too long to resolve this issue, and the communication even at the time of resolution was barely cordial; certainly lacking the tone of apology that one would hope to receive after being treated so poorly, after purchasing an expensive product.

  However, BBB, I appreciate your facilitation of this resolution.

  Thank you.
  

• Initial Complaint

  Date:11/28/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a subscription with Annies under the pretenses itd be $0 and Id only have to pay for the $5.95 shipping to try the kit. I would be sent new sections of the kit every month for only $5.95. Or thats what the authorization I signed was for. I realized they were charging me more and tried to cancel over email. I never heard back. They are still charging me- AND they are charging me $28!!! Every month! I did not agree to this and will be talking to an attorney this month if I cant handle with card company or I have any issues with my refund. I have the original agreement and will go to court if I cannot resolve immediately. No product has been delivered recently either so I shouldnt even be charged the $5.95 for shipping.

  Business Response

  Date: 12/08/2022

  December 8, 2022
  
  Better Business Bureau of Northeastern *******
  Reference case: ******************, #********
  
  To whom it may concern:
  
  We received the complaint ****************** submitted to you about being charged for the kits she was sent.
  
  We did have a setup mistake on our order page for a short time on March 30 - April 1, 2022 where the copy stated the kits would be $0.00. When we learned about the mistake, we corrected it immediately and sent an email (attached) to all of the customers who had purchased the club. We explained what had happened and gave the customer the option to cancel the subscription or to continue at the normal price.
  
  We apologize for the mistake and any inconvenience it caused.
  
  Please let me know if I can provide any further help.
  
  Sincerely,
  
  
  *********************
  Customer Relations Manager
  *************************************************
   

  Customer Answer

  Date: 12/12/2022

   I am rejecting this response because:
  
  1.) A follow up email was NEVER sent. See attached emails Ive received from Annies. And even if it was their mistake and canceled later, I NEVER gave my permission to charge my card for any of the shipments except for shipping cost. They cannot change their mind later and charge me more for the product. I never would have signed up. It was extremely fraudulent and misleading and frankly theft. My subscription has STILL not been cancelled on their end and Im STILL receiving product that theyre charging me for. They need to refund me for every charge as I never agreed to this. If I do not receive a refund, I will be pursuing with my attorney. 

  Business Response

  Date: 12/27/2022

  December 27, 2022
  
  Better Business Bureau of Northeastern *******
  Reference case: ******************, #********
  
  To whom it may concern:
  
  We have refunded all charges to ****************** and cancelled her subscription.
  
  Sincerely,
  
  
  *********************
  Customer Relations Manager
  ********************************************************************************************** us why here...

  Customer Answer

  Date: 12/29/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was Ill and fell behind in payments. On oct 1 I called and asked my balance And then paid it, asking to be reinstated. Nothing happened for weeks so I called back, first disconnected after long wait. Today their rep informed me I owe MORE money from APRIL. Would not give an explanation just kept repeating April. Asked for supervisor. She did same thing then said good day and hung up. I want either reimbursed for the kits i purchased which are useless now or furnished the remaining series.

  Business Response

  Date: 11/08/2022

  
  
  
  
  
  
  
  
  
  
  
  
  November 8, 2022
  
  Better Business Bureau
      Northern *******
  
  Attention: Sarina **************************** Case: ****************, #********
  
  Dear ******,
  
  We received the complaint **************** submitted to you about continuing to be invoiced for a shipment.
  
  We believe our customer service agent may have missed processing for an April 2022 shipment when **************** contacted us in early October.
  
  We have now removed the balanced owed for that kit and Ms. ******* Moroccan Tile ****** Club is now active. A new kit will be shipped to her by Fri., Nov. 11.
  
  I apologize for the bad experience **************** had with our customer service. We want our customers to be happy with our products and services. 
  
  Please let me know if I can provide any further help in resolving this.
  
  Sincerely,
  
  
  *********************
  Customer Relations Manager
  ***************************************************** us why here...

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I belong to two of the kit clubs offered. The first being the seaside striped afghan. A month ago I received a wrong kit and emailed. I was told I would receive the correct kit in **** days. It never came. **************** by phone was no help. Emails go unanswered. I paid $27.34 for this kit. Not to mention 10 other kits of the same price that sit incomplete due to not receiving this one. Second, I belong to the crotchet ************ with every 2 week shipments that cost $27.34. I received the first 7 shipments and they have not shipped anything else in a month. So I have 7 out of 11 kits and can not complete the project. Again customer service by phone will not resolve and emails go unanswered. I would like to receive my kits as ordered or a refund of previous kits since I am unable to complete the projects. No communication has been sent to me after numerous attempts. Customer number ***********

  Business Response

  Date: 11/08/2022

  November 8, 2022
  
  Better Business Bureau
      Northern *******
  
  Attention: Sarina **************************** Case: ****************, #********
  
  Dear ******,
  
  We received the complaint **************** submitted to you about not receiving her replacement kit for the Crochet Striped *********** or her next kit for the Crochet ************.
  
  We did ship a replacement kit to her on Oct. 8. Since that has not been received, we are sending another kit now. **************** should receive that in 6-10 days.
  
  Our yarn inventory for the Crochet ************ has been delayed, but we expect to ship the next kit for that club to **************** by mid-November. We apologize for the delay and are doing our best to keep kit shipments on schedule.
  
  Please let me know if I can provide any further help in resolving this.
  
  Sincerely,
  
  
  *********************
  Customer Relations Manager
  *************************************************
  .