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Business Profile

Online Retailer

Kitowares

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes from this company. They kept giving a different shipping date. Never received order, company refuses to respond to emails.

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $159.74 for the Afterlife sneaker on 12/21/2021 and have received no product regardless of how many times Ive reached out to the merchant. They used to respond to me with empty promises and now they dont answer anymore. Im thinking about getting an attorney since my credit card company doesnt seem interested in helping me with this.

    Customer Answer

    Date: 05/31/2024

    Hi. See this link. It is the business in question:

     

    ********************************************************

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered multiple pairs of shoes by this designer I am out several hundreds of dollars its going on 2 years now they have not reached out to correct the wrong. This is criminal conduct , people should not be able to open a business they have no business being in. I am sorry I ever bought 1 pair let alone multiple. This is my last attempt trying to be civil before filing with my attorney. There are a lot of people like me , and this guy still has a site selling the same shoes that I was supposed to get 3 pairs in total I am owed or my money back! I dident ask to invest, just asking to do the right thing. kitowares.la

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product in July of ******************************************************* the wrong size then the wrong color. And they keep promising to resolve this issue but never do its empty promises.

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I places an order with H363*323*3639333331H for Jordan * after life on December 31 2021 and have received no products since. I have reached out via email and instagram and get responses but no refund. It was only $150 thats all Im seeking back.

  • Initial Complaint

    Date:10/31/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $145 dollars for shoes, and like all the complaints you have here about the company I got the same run around. I have about 50 emails describing there excuses. Production, shipping, material, customs, and most recently lawsuits and and loss of data, all issues over the course of two years of why they cant send my shoes. They really need to be shut down. Ive been promised shoes or a refund for over a year each email switching the course of action. Then the bait and switch to try to sell you a lesser priced item which Im sure they wont send anyways. Please shut this site down!

  • Initial Complaint

    Date:10/07/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes from them on 12/21/21 for $162.65 I havent recieved the shoes as of 10/7/23 the owner has stopped responding to my emails. When he was responding earlier this year he blamed the delay on the manufacturer not making size or any larger sizes. Refused to tell me if my size would be made offered a different shoe and shirt at a lower value I also ordered another pair of shoes on 3/25/22 for $165 Owner has stopped responding to my emails. When he was responding he was blaming the manufacturer for delay.On 9/23/22 they offered to send a free pair of shoes for there delay on another pair of shoes I ordered from them. I was told it would be shipped out in a week. I havent even recieved those either He last responded on 6/11/23

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for 2 pairs of shoes 2 years ago. Reached out 20 times to get an update on my order. Company kept saying the factory was having issues. Company eventually stop responding.

  • Initial Complaint

    Date:08/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are scammer telling you that the product is originally made to order so it will take about 3months, then after three months they will say sorry we are waiting for the factory then another few months they will blame customs clearance, then another few month they just stop replying to you

  • Initial Complaint

    Date:07/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered a pair of shoes august 14th 2022 i have not received them and after numerous times contacting them still havent gotten them and on june 16th of this year they tried shipping it out to me and shipped it to the wrong place and contacted them about it and they responded on june 29th and said theyll try shipping it out again and they have not and i havent heard from them since

Kitowares is NOT a BBB Accredited Business.

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