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Business Profile

Massage Therapist

Massage Envy Brownsburg (Jason Upton LLC)

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Katie G

    Date: 12/13/2023

    I had a couple massages that were good. I went in for my third massage and the gentleman was way too rough. I told him I had a connective tissue disease and to please ease up. He would ease up for a second and get rough again. I was in pain for 2 weeks after that. I called the location and informed them in hopes that they would just let him know to be careful. After telling them my story I was ignored during the conversation, no acknowledgment or anything. I asked to cancel my membership and was informed I needed a note from my Dr. I obtained the note and came back to use my last paid session for a facial as well as cancel my membership. The staff was very rude. I even apologized for my phone conversation and told them I was just in a lot of pain and was still made fun of in front of my face. The lady doing my facial was talking to the front desk staff for 20 min joining them in their hate session about me before coming to my session (20 min late). She told me to take a before picture and the next day to take another so that I can see my glow. I decided to keep my membership and go to a different location this time. Upon completion of this facial the esthetician informed me that the last girl that worked on me used a product that was way too advanced for a beginner. So basically the Brownsburg esthetician was having me take a before and after photo hoping I would have a reaction because they were mad at me for considering to cancel my membership. I have never been treated so bad in my life. They made me feel like I did something wrong for speaking up. I wouldnt recommend this locations to anyone

Massage Envy Brownsburg (Jason Upton LLC) is NOT a BBB Accredited Business.

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